Comentarios del cliente para U-Haul Moving & Storage at Clairmont Rd

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Clairmont Rd

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

BRUCE Z. en

Grado:

Check out person was very helpful on return.

Kevin D. en

Grado:

El cliente no dejó un comentario.

Rebecca W. en

Grado:

The staff were incredible!!!

Randy H. en

Grado:

Great overall experience

Brenda J. en

Grado:

with change in management the professional & polite atmosphere I have experienced for couple years has gone to rude, minimal service, indifferent and intentional difficult to work with. I will use uhaul going forward bc loyal to company & services but NOT this location

William W. en

Grado:

Samanda and team were excellent to deal with. Answered all of my questions and were very friendly

Hannah B. en

Grado:

El cliente no dejó un comentario.

Terric J B. en

Grado:

Awesome!

Brian W. en

Grado:

Wonderful experience. Easy to reserve a van online and very easy to pick up and drop off the van when I was done. The staff at the rental facility was very courteous and efficient. Thank you!

ROBERT O. en

Grado:

Exceeded my expectations. Higher cost, so eventually I moved for a better deal. But this place is 1st class.

Sarah G. en

Grado:

This was one of the worst experiences I have had with any company in my life. It took an hour to get the keys to me in the morning due to multiple system crashes, and I was the first person in line at the store. I was told that this happens all the time, but there was no protocol in place to fix this issue or accommodate customers. This wait made me an hour after hours dropping the truck back off. When I went to drop the truck off, the website would not work to allow me to close out my order. I called the corporate phone number for the after hours drop off, and after speaking to an operator, I waited on hold for 30 minutes before someone could talk to me. After waiting for 10 minutes for someone to answer, I dropped off the keys in the box provided at the location, and the man on the phone told me I should have waited in the dimly lit parking lot at night by myself until someone answered the phone to help me close out my account. He told me the only thing I could do was call the office where I dropped the keys in the morning. I called to confirm that my account had been closed out, which it had. However, these headaches just added to the stress of moving, and this is not how a company should be run. Also, be careful on using the dolly and furniture pads they provide in the truck because they will charge for use even if you return them.

sandra E. en

Grado:

Nothing. Everything went smooth and dandy.

Juan J. en

Grado:

El cliente no dejó un comentario.

Jay paul K. en

Grado:

The lady on duty was excellent.

Rhonda T. en

Grado:

The two men working at this location were great!! They were so helpful and pleasant.

Bruce S. en

Grado:

Customer Service when we picked up was great! (Oct. 31 - 5:30pm) However, when we returned the vehicle (Nov. 3 3pm), the customer service was horrid. The person cared less that we were there; when we questions the charges, he was rude and (hopefully) pretended like he didn't know answers. This was very frustrating to us. My husband is going to speak to the manager today in person.

Jean L. en

Grado:

Lady was very pleasant

Camille H. en

Grado:

Tiffany is always amazing and makes renting from this location a easy breeze

Christopher D. en

Grado:

Very easy and friendly. Keep the the great work!!!

David B. en

Grado:

You Charged me a six dollar refueling fee. I dispute that charge. I provided a copy of the fuel receipt back to the local office. I have not heard back from them. I hope somebody will return my message

Joshua S. en

Grado:

Continue to hire friendly and helpful employees like the ones you currently have.

Edward H. en

Grado:

El cliente no dejó un comentario.

james F. en

Grado:

Please have manager call sent email about charges but no call James funk 678-362-9253 also Fix the trucks window handles so you can row them down

mary G. en

Grado:

Staff was great at both locations

Christy O. en

Grado:

Hire competent employees who won't screw everything up.. which caused me to be charged for multiple trucks (when I only rented 1).. and debited several hundred dollars from my account... CAUSING ME TO REPORT IT TO MY BANK AND MY BANK HAD TO CLOSE MY DEBIT CARD (which is how I do business.. I run a company)...I am in a bind with spending until my new card comes in... which is 7-10 days. I was on the phone with U-Haul through the "chat" feature yesterday with "Sue", for nearly 1 hour to no resolve.. and she promised me that her supervisor, Darren would be calling me within the next 2 hours. He never did. This was the biggest hassle!!! THAT I'M STILL TRYING TO GET RESOLVED WITH NO AID FROM UHAUL WHICH CAUSED THIS MESS TO BEGIN WITH.

taylor H. en

Grado:

Thanks so much for all of your help and for the same day booking/pickup! We appreciate you!

Oyewole O. en

Grado:

This was a very disappointing and dangerous visit to U-Haul. I made my reservation days in advance only to be told that there were no furniture dollys available. It was only after I stressed that I needed it that they went and found one. Also the truck they gave me was leaking from and when it started to rain, water started dripping into the furniture I had in the truck ruining the mattress we put in the truck. The dangerous part of it all was that the blinker on the truck they rented to me was doing things in reverse. If I signaled right on my blinker, the light behind signaled left and if I signaled left on my blinker, the light behind signaled right. I almost got hit by another car on the highway because of this but my friend who was driving behind me finally pointed it out and I stopped using the blinker. If he had not told me, I would probably still have been using it and would have run into other issues on the road. When I finally returned the truck and let them know about the issues, they simply just said we'll put it in the notes without any apology which I found to be very unprofessional. U-Haul should do better with both their employees and the equipment that they rent out. For the prices, you charge, you should ensure that all your equipment from trucks to a simple dolly should be available and in great working condition.

Ron S. en

Grado:

The truck would not hold a straight line. I later discovered that the passenger side rear tire was eleven psi low. It rained the whole way. Amateurs. Never again. Never again.

Edward Y. en

Grado:

My associate that helped me with the van was amazing. The entire staff in the store for a sunday morning was great!

Richard A. en

Grado:

Windshield very dirty.

Brittany R. en

Grado:

This was one of the cleanest most well taken care of you haul rental facilities I've ever used. The staff was amazing! And they were able to meet my need!

GEORGE K. en

Grado:

El cliente no dejó un comentario.

Stephanie K. en

Grado:

Staff was very nice and helpful. Will rent from them again soon.

Bruce M. en

Grado:

El cliente no dejó un comentario.

levon K. en

Grado:

El cliente no dejó un comentario.

Carletta C. en

Grado:

Should have a prorated policy when you move out or close storage early.

JOSEPH J. en

Grado:

My experience with this facility was "outstanding" my experience with the scheduling and finding a van was a real nightmare. I have rented vehicles from U Haul,Budget and others through out the years,,,This experience was truly the worst. Improve your communication system.

Carletta C. en

Grado:

El cliente no dejó un comentario.

Kyle W. en

Grado:

El cliente no dejó un comentario.

EDNA F. en

Grado:

It was nice to have people who gave us good service during a difficult time for our family.

patricia m. en

Grado:

Tiffany was wonderful! She explained everything, answered my questions, and walked me through every step! Very happy I came to rent here!

Richard C. en

Grado:

Very dissapointed. Our lock was clearly tampered with (changed). After using a lock smith and entering the unit we found that some of our valuables were missing. No support from U haul.

Aron R. en

Grado:

Service was good and the staff friendly and helpful.

Karen C. en

Grado:

Cannot express how amazing the facility was, how helpful the staff was, how wonderful the truck rental was, and the ease of it all!

SABRENA W. en

Grado:

Thank you to everyone there. Special thanks to Tiffany and Donald. Tiffany always goes above and beyond. Always smiling and knowledgeable. This was Ultimately the best Experience. Thanks Sabrena

Stanley R. en

Grado:

It was easy and seamless renting with U-Haul

JOHNNY M. en

Grado:

I have dealt with many U-HAUL locations the staff it was made this location one of the best , even when they are slammed with customers they still manage to be courtesy , considerate and professional.

Damon M. en

Grado:

The staff and General Manager treated me with the upmost professionalism and care. Thanks

Chelsea M. en

Grado:

The place is supposed to be secure but I stored my car for 3 months in the vehicle parking and someone stole my car cover! Luckily they did not try to steal my car

Christopher B. en

Grado:

The lady who helped me was rude and acted put out. She treated me as if me being in her presence was making her physically Ill. The manager, who was fairly rude my first visit, greeted me with a "wha

Carletta C. en

Grado:

My storage reservation and quote was wrong once I arrived. The office was way to busy for two employees to run that cause my confusion, and me paying $100 more then expected and quoted. Wasn't happy!

Christopher E. en

Grado:

Very helpful and friendly .

Scott C. en

Grado:

The manager and all employees I came in contact with were professional, helpful, and courteous. I would very much recommend this location to friends and family.

Nadine D. en

Grado:

Very helpful and made my return easy thank you

Michelle C. en

Grado:

The staff here delivers the best customer service.

JAMES T. en

Grado:

Great service

Awni M. en

Grado:

Every thing is real good Thanks

nadia t. en

Grado:

Hello Michael, We had no intention to move out of your facility but unfortunately we had a series of events that led us on It. Would be a good idea to training your staff to better treat customers.

Jennifer H. en

Grado:

Thank you

melody r. en

Grado:

Tiffany was EXCELLENT!! She knows what she’s doing and her customer service etiquette is 100

kathleen S. en

Grado:

The gentleman who assisted me with the Uhaul truck and Jessica are great people.

ramon S. en

Grado:

Tiffany is the core reason for why the facility runs so well.

Melissa B. en

Grado:

Great service

LAWANDA J. en

Grado:

Very Good Customer Service.

ERIC M. en

Grado:

The Clairmont Rd (Atlanta) location was superb. Your GM, Mr. Donald Mcmichael, was the primary reason for me staying as long as I did. His focus on customer service will keep your customers.

Hector G. en

Grado:

I all is have good costumer satisfaction we uhaul thank you very mush

denise r. en

Grado:

The staff in this facility, specifically Akim, was extremely helpful at a time when I was completely overwhelmed with the stress that comes from a move. Akim had a solution to all my questions.

DELOYD J. en

Grado:

The operations general manager is outstanding and the staff do a wonderful job!!!!

william f. en

Grado:

Entire process was a real pain

ramon S. en

Grado:

Donald Mcmichael was exceptional. He was friendly, assertive, and made my rental transaction very efficient and offered great advice.

Neal R. en

Grado:

While the staff were friendly, I wouldn’t recommend this facility because of the misinformation on two separate occasions I received from one employee. I do not plan on coming back.

William R. en

Grado:

Great manager!!

Gloria H. en

Grado:

Excellent service

Miyah J. en

Grado:

I would never recommend this location. My items were stolen out that unit With both of the locks on it. There were rude to me. Didn’t care abut my items. This location needs to be shut down ASAP

Racheal N. en

Grado:

Move the card swipers so they can be accessed from a car, instead of having to get out of the car to check in and out. Incredibly frustrating to continually swipe.

PHILIP B. en

Grado:

The facility manager, Donald, provides outstanding customer service. I would highly THIS facility and its services.

Cesar A. en

Grado:

I made a reservation the day before for the deal of a truck and one month free of storage and after comfirming i was told i would pay around $36 plus millage. When I got there they charged me $154

MELESSA R. en

Grado:

Mr. Donald has very great customer service along with his staff. I will tell everyone about this location. Location is very clean. Staff is very polite. Thank You for your service.

ROBERT O. en

Grado:

Couteous, extremely helpful, cognizant of my time concerns

Robert G. en

Grado:

I originally had a reservation at the buckhead location which was an absolutely horrible experience was sent this location and Tiffany and the other staff member turned our whole experience around

MELESSA R. en

Grado:

Manager Donald was very professional,helpful,fast and understanding of everyone personal needs. I would recommend everyone to come to Clairmont Uhaul just because of their customer service.

Jennifer K. en

Grado:

Excellent customer service - thanks!

Elcee B. en

Grado:

Donald McMichael is extremely helpful puts customers first great people skills

Evan D. en

Grado:

I stored my property for less than a month, and my unit was broken into. I lost a lot of property. The manager was not very helpful. Overall, this was a terrible experience with Uhaul.

Rylee O. en

Grado:

U-Haul always manages to screw something up in one way or another, but the location manager, Don, does his best to accommodate when corporate fails in customer service. I appreciate all his help!

dilaine p. en

Grado:

Your Manager Donald was so accommodating, he made my experience with UHaul a positive one.

Gene H. en

Grado:

The customer service on the 1-800 number is terrible. Kept messing up my order request and I still don’t have a truck or a storage .

Omar C. en

Grado:

The young lady who was at the counter helped make sure the unit was ready and helped to unload my car off of the auto transport. This location definitely has great customer service.

Margaret D. en

Grado:

Caring professionals

SIMON G. en

Grado:

All the staffs were very helpful and professionals Thank you for your splendid services

DONALD E. T. en

Grado:

Donald is fantastic! He really cares and in each of my interactions with him - additional storage space or rental vehicle - he was professional and a pleasure to work with.

George S. en

Grado:

The staff take their cue from the manager, who is the epitome of courtesy and efficiency. There is no better business in the city of Atlanta.

PATRICIA W. en

Grado:

I rented a unit there for over two years.Every time I went there the air conditioner was out .I was always told they were working on it.I feel I paid almost $200.00 a month for a non climate control .

DELALI T. en

Grado:

Great customer service, great facility, great people...Thank you!