Comentarios del cliente para U-Haul Moving & Storage at Beal Pkwy

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Beal Pkwy

Grado total:

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stephen W. en

Grado:

Checking back in they didnt enter it to system. I received emails stating I had not returned equipment. When i call number provided i got the customer service center not the recovery center and that person was no help. Just told me to call back later when recovery was open. Put the correct number in your emails.

Angela M. en

Grado:

Be understanding if someone has to turn their truck in early even if they didn’t choose drop off after hours. Plus to check the drop box completely.

Sharon R. en

Grado:

There is a very rude woman that always leaves us with a feeling we had a bad experience. She seems to set the pace overall—maybe a manager—and really ruins the place!

CALVIN M. en

Grado:

Do not use this location rented a dolly for one day returned it next day and got charged for and entire week instead of a day.

David S. en

Grado:

Great staff.

Colleen B. en

Grado:

Don't understand my latest bill..I just used same size truck last month and went much further and charged less.. don't understand this billing

JP B. en

Grado:

Truck was very clean. Issues I had: 1. Ignition switch was faulty. The defect would not allow the truck to be started without multiple attempts of turning the key. Key would lockup. 2. The rear door hatch lock would not engage in a locked position, which prevented the door from being locked. Door could have opened at any time during the truck operation. This was a major safety and security concern. Both items were known by store management but were not revealed to me at time of checkout. At time of return of truck, Management said that it was U-Haul policy to wait until multiple items were accumulated before repairs were performed. If this is true, it is a TERRIBLE and unacceptable policy to a customer. Both items could have had disastrous consequences. This is not the first time a U-Haul store management was negligent in securing a rental with me. A previous issue resulted in a lawsuit between U-Haul and my auto insurance carrier, GEICO, which resulted in a financial loss to U-Haul. This will be my last rental from U-Haul.

Ritchie R. en

Grado:

El cliente no dejó un comentario.

Eric R. en

Grado:

Outstanding customer service!

Kevin S. en

Grado:

El cliente no dejó un comentario.

Tony L. en

Grado:

El cliente no dejó un comentario.

Jeanne B. en

Grado:

The checkin time took about 45 minutes. The gentleman checking me on was not interested in playing with his phone. Taking my personal information down with his cell phone. Had to talk to every employee while checking me in. I WAS NOT A PRIORITY. They brought the truck in the dark didn’t park it so I could see. Asked about a form to make any notations. He told me to take pictures with my phone. When I asked about additional drivers. He said oh they don’t need to be on the contract. They are covered as long as you are with them. When returning. No one was at the return place. We dropped the keys in the box. And I called to let someone know we dropped the keys. The 800 number made a note. I was on a plane wed and received a call that my truck hadn’t been returned and I was going to be charged. So I’m trying to get everything figured out while in the airport boarding a plane. This has been my worst experience for a one way rental. Even when I came back from Hurricane Andrew in Miami. I didn’t have this much trouble.

jay W. en

Grado:

if a customer reserves a truck for pick up at a specific location, two weeks in advance, have a truck at that location. I was sent to another location for my truck only to wait 30 minutes because uhaul did't have enough customer service help

elizabeth N. en

Grado:

El cliente no dejó un comentario.

Travis W. en

Grado:

Customer service was excellent, the location is hard to get into when coming south on Beal. I had to turn around in Star Bucks/Ruby Tuesday parking lot to navigate a right turn into the U Haul parking lot.

Judy F. en

Grado:

El cliente no dejó un comentario.

Brandon B. en

Grado:

Lose the roll up doors. All my stuff kept shifting to the back making it very difficult to open and close the roll up door. It seems like a no brainer, but let future customers know about this issue and that they should strap their stuff to keep it from moving towards the back.

Brendalyn B. en

Grado:

Excellent overall, Professional and bright staff!

Deana W. en

Grado:

El cliente no dejó un comentario.

Charles M. en

Grado:

El cliente no dejó un comentario.

Lakesha D. en

Grado:

Equipment was fine. Customer service was terrible. I came in a few days earlier to rent a storage and the employees were so rude and unprofessional that I just left. I only returned to this location because it was the only one with an available moving van. I had the same experience as before, very unimpressed. A simple smile, or “hello”, or “I’ll be right with you”, would go A long way.

Daniel P. en

Grado:

El cliente no dejó un comentario.

Jesse F. en

Grado:

Other than the location and difficulty seeing traffic when leaving, everything was great!

JESSE F. en

Grado:

Everyone was friendly and tentative to the customers.

matthew O. en

Grado:

El cliente no dejó un comentario.

eladio S. en

Grado:

El cliente no dejó un comentario.

antonio M. en

Grado:

El cliente no dejó un comentario.

michael S. en

Grado:

Training. Lots of training. Not only in Rental preparation but, Customer service. I asked a tall employee to have the Manager call me at her convenience, that never happened. Told I was at wrong location, showed employee text indicating this was exactly where we were to return the Truck. Invasive unprofessionalism at all levels we dealt with.

Joseph S. en

Grado:

El cliente no dejó un comentario.

Tom E. en

Grado:

n/a

Ron H. en

Grado:

Some Computer issues, both on-line and at the store that need to be resolved. Was unable to complete on-line check in; when I attempted, there was no confirmation that the license pics I had uploaded previously were in the system. Local issues with the billing system

Michelle M. en

Grado:

I had a positive experience at this location my only complaint is NOT with this location but with U-Haul phone systems always rolling over to 800 number.

Robyn M. en

Grado:

Cameron was awesome

steve E. en

Grado:

Great customer service

Dennis R. en

Grado:

Awesome

Richard T. en

Grado:

El cliente no dejó un comentario.

Danny G. en

Grado:

El cliente no dejó un comentario.

Josalyn S. en

Grado:

El cliente no dejó un comentario.

Christopher F. en

Grado:

El cliente no dejó un comentario.

Cody D. en

Grado:

Professional, personable staff. Well kept facilities with quite a few options for those who want to rent equipment or store personal items. It was easy to return the trailer/store my belongings.

Tom L. en

Grado:

I did already. Please stop the emails!!

MARCUS H. en

Grado:

Everyone went above and beyond to accommodate our particular needs. I couldn’t have asked for better service.

RYAN T. en

Grado:

Incredibly helpful and accommodating throughout the entire rental process.

daniel m. en

Grado:

Customer service was outstanding.

Kevin S. en

Grado:

Very professional and organized staff. We really appreciate the kindness and quick service in our stressful moving situation. The rates are very reasonable as well. Thanks for everything.

matthew k. en

Grado:

Great place, helpful staff

Jennifer G. en

Grado:

the people there are very nice and helped me out in getting a storage unit . they have great customer service skills

james m. en

Grado:

Just nice friendly people who got the job done.

Hector R. en

Grado:

The ladies at Beal Pkwy Uhaul were attentive and professional. They made the ending stage of a Colorado move very pleasant. My valuable possessions are safe and secure. Thank you ladies..!!

Louise S. en

Grado:

Great

Thomas H. en

Grado:

The guys at the storage on Beal Street were awesome - I'm pretty much disabled and when they realized that - they went out of their way to accoomadate me and even brought us bottlles of water

Carla T. en

Grado:

The staff was super friendly. The girl that help me with my drop off was amazing...

Jessica F. en

Grado:

The staff was extra helpful and efficient upon check in and check out.

Melvin H. en

Grado:

The location is hard to get out of due to the location being on a curve and having vehicles lined up along the front. It is a very busy location. The staff is very friendly and helpful.

Jeff P. en

Grado:

Thanks

Sean W. en

Grado:

Lights in unit would be nice. Otherwise excellent!

John C. en

Grado:

Great place to store your stuff.

SAMUEL O. en

Grado:

Great service.

CAMILLA J. en

Grado:

April was Fantastic

JAN F. en

Grado:

Savanah was very knowledgeably and helpful on the receiving end of my daughters UBox delivery. We were so thankful for her help! Awesome service and overall, the UBox experience was great!

RICHARD W. en

Grado:

April has done an outstanding job throughout the many years I have used her location. I highly recommend it! April has communicated very effectively on each occasion I have had to talk with her.

Kimberly C. en

Grado:

Wonderful experience. Thank you.

William F. en

Grado:

First time ever using Uhaul, did a cross state move. Staff was helpful and friendly, even with getting the 30 free storage.

Kimberly C. en

Grado:

I had an excellent experience. April was accommodating and friendly. Thank you.

NICK G. en

Grado:

April and her staff were very helpful and friendly while walking me through this process.

Debra F. en

Grado:

Always helpful and kind. When my husband collapsed at work and then hospitalized they were so kind and understanding.

brian d. en

Grado:

You all made it a very pleasant experince

Walter K. en

Grado:

Never use the internet to order materials and pay for them. Since you have to pay in the store as well you get double charged and the only way to get a refund is to travel back to the facility.

Terry D. en

Grado:

thanks!

joe m. en

Grado:

The staff were extremely helpful and I would use them again.

Melvin H. en

Grado:

Great Staff, Good Location and Secure Site

Esmeralda S. en

Grado:

Already placed a review.

Others of D. en

Grado:

Staff was so understanding and helpful!

Chandra W. en

Grado:

The Manager of this Uhaul facility, April is very rude and does not help you. They never have uhaul trucks available. The employees are nice but the Manager April is NOT! Stay away from this place!

DOUG J. en

Grado:

Thanks

Debbra M. en

Grado:

EVERYONE was very friendly. I will recommend your services in the future for myself and others.

ANDREW H. en

Grado:

This was a nice perk getting a free month of rent because of our long distance move. The staff, especially Cheyenne and Corte were helpful and friendly in acccommodating us.

Kaylen W. en

Grado:

The employees were great but they need to hire more help at the store. Went into store a few times with only one person working and 6 customers waiting. That was not very convenient having wait

Jonathan T. en

Grado:

Savannah picked up and dropped of my uboxes and did an awesome job!

Jovan P. en

Grado:

The place was great for my storage needs

Leslie T. en

Grado:

*

Triston R. en

Grado:

There was only one staff member at the counter causing a longer wait time for other customers. Outside storage had zero pest control (siders, roaches, etc)

Lee M. en

Grado:

The staff was friendly & helpful, helping me to straighten out a couple of problems I had had with my original reservation, also in dealing with a delay on my end due to my personal towing vehicle.

JAMES F. en

Grado:

never had any issues

TROY W. en

Grado:

April and Team Crew Very Awesome Job!! Keep Up the outstanding support!! Thanks Again, Troy Williams

Pamela B. en

Grado:

There was always cars or trailers parked in front of my ground level storage and I could not get to it easily. Too crowded too many trucks there not easy in and out. Will go elsewhere next time.

David L. en

Grado:

This was my second time using this facility. The staff is friendly and the place is great! I would use them again.

VICTORIA E. en

Grado:

This is the worst Uhaul center I have ever encountered. You have to wait in line for a VERY long time, the employess are all clueless and rude, they will close before the closing times that advertised

Jared P. en

Grado:

Storage unit rented was in disrepair. Door to the unit jammed and came off the rails many times. When I went to empty the unit and let the staff know. Employees were vaping and did nothing. Typical!