Great location, equipment and service!Ivan N.
Customer Reviews for Twisted Tree Collective LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.John M.
Customer did not leave a comment.DAVID A.
Customer did not leave a comment.Tom D.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.ARTHUR M.
I booked a 15' truck on 11/20/2021 for the price of $29.95 plus approximately 30 estimated miles. When I reached uHaul at 1218 Lake view drive, Franklin TN. I was told that there are trucks available. While booking the reservation online it was written that if there is no availability I will get $50 money/coupon for inconvenience. So then the agent at uHaul told me take 8' pick up truck with trailer for $19.95 and price for the trailer will be discounted for all the inconvenience. What I understood from the conversation with the agent was I will get a bill for $19.95 + $.79 per mile. I do not see any discounts for the trailer and I am not sure if 66 miles is correct/accurate. Please update the bill with $50 credit since my reservation was not fulfilled as promised.Swaroop J.
Greg and Matt were great. I had a hard time finding a rental truck in town and Greg stayed in contact with me until he had a truck available. I would definitely use them again!JOSHUA L.
This location has awful customer service. As a regular u-haul customer, I was charged a $25 cleaning fee(truck was not dirty), and $20 after hours service fee(I dropped the truck off at night and brought the key by that morning). I will likely use u-haul again but NEVER at this location.Christian C.
Customer did not leave a comment.ROBERT I.
Customer did not leave a comment.Robert I.
Service rep was on top of everything. He couldn't do enough to please us. Always had a smile for us! Thanks a bunch brother â€œdudeâ€.SIDNEY S.
Customer did not leave a comment.Daniel A.
Customer did not leave a comment.AARON K.
Matt & Greg were courteous, knowledgeable and very helpful in taking care of our vehicle needs. We will definitely go back againâ€¦and would recommend UHaulâ€¦and specifically their location to our Franklin family and friends who need a truck.STANLEY M.
Wonderful service. Mr Ryan went out of his way to make sure I had everything I needed for my trip to Houston and was very kind as well. Top service!STEVEN E.
Customer did not leave a comment.ASIA L.
Great site, great communication, great equipment - this team has it dialed in. I will absolutely be back the next time I need a truck or trailer! The equipment was in great shape and the staff's efficiency with processing, both at pickup and drop off, told me that my time mattered. Great Experience!!JEREMY G.
Customer did not leave a comment.Daniel A.
Pick-up and drop-off went quickly and smoothly.STANLEY R.
Easy access compared to one on Mallory Ln. quick service. Staff was cheerful, respectful & helpful!Dean W.
Guys were friendly and helpful. They need to work on their product and policy knowledge but it was a good experience.TRAVIS J.
Customer did not leave a comment.LEAH R.
Customer did not leave a comment.KENNETH S.
Customer did not leave a comment.JOHN T.
Super friendly and quick. Didn't have the dolly I ordered in stock but substituted a furniture dolly, so no worries.Bobby B.
Employees were extremely helpful on pickup and return.DAVID S.
stop emailing me i did not get a uhaul and how do you get someone elses email for someone who wasnt using a uhaul this is a personal email for someone else thanksDAVID H.
Customer did not leave a comment.ALEXANDRE O.
Customer did not leave a comment.JERRY S.
Customer did not leave a comment.LORI K.
Customer did not leave a comment.MARGARET O.
Wait time was over 30 minutes at the front desk to even get acknowledged.EDWARD S.
Customer did not leave a comment.LAURIE T.
Customer did not leave a comment.LARRY D.
Customer did not leave a comment.Brian P.
Customer did not leave a comment.JASON H.
Customer did not leave a comment.DUSTIN K.
Customer did not leave a comment.MATTHEW C.
Need appliance dolly'sCaitlin M.
Customer did not leave a comment.Jacob M.
Customer did not leave a comment.Jerry J.
Matt did a excellent job renting another from him end of the monthDUANE D.
Customer did not leave a comment.JAMES K.
This team and the trans load help were the only bright spot of the entire experience.Bradford P.
Location was a dump. New employee was personable but slow. I had to help get the trailer off the hitch.CRAIG L.