Customer Reviews for Tuxedo Gulf Service Station
(U-Haul Neighborhood Dealer)

167 reviews

191 Rte 17   Tuxedo Park, NY 10987

(845) 351-4200

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(845) 351-4200

191 Rte 17
Tuxedo Park, NY 10987

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Manuel G. 
Rating:
5.0

Great experience. Flexible and friendly.

Jan H. 
Rating:
5.0

The owner was most helpful

JANPAUL H. 
Rating:
5.0

Customer did not leave a comment.

ely K. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

The person that assisted me at this site was very helpful. He ensured the trailer was connected safely and functioning properly.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
1.0

I received a 6x12 trailer with a broken lift gate/door. We had to load the trailer with a door that only opened halfway. It was a real pain. That trailer should not have been available to rent until it was fixed. Very disappointing and a real pain in the neck. Totally unacceptable.

BETH E B. 
Rating:
3.0

Customer did not leave a comment.

Barbara W. 
Rating:
4.0

Customer did not leave a comment.

Craig T. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
3.0

Despite the sticky substance in the center console cup holder, the remainder of the vehicle was pretty clean. The vehicle was left with very little gas and in fact flashed 22 miles till empty on the dashboard. The attendant I dealt with was very polite, so I would still recommend this location.

mark C. 
Rating:
5.0

Excellent customer service

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Vicki S. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
1.0

Staff was rude. When I tried asking questions about how to return equipment I got a dirty look and was told they only rent out and don't know about that stuff. The website was horrible. The mileage was more than what the truck said and I had to calculate how much I used when I returned it. Luckily I took a picture for myself when I rented it and when I returned it so I knew exactly how many miles it was because when I tried to put the actual mileage it kept saying that I used less miles than the truck had. I had to return to the site 3 times after I left because of gps location and pictures afterwards. It was my first time renting a uhaul and neither customer service or the gas station were helpful.

Cindy G. 
Rating:
3.0

The location was okay and manager I dealt with was good. The trailer was defective in that its door came off its tracks. I had to crawl under a 2-foot opening with hand tools to force and pry the rollers â€"I'm sure temporarily back on track to access my belongings and unload.

Thomas A. 
Rating:
5.0

The u-haul person was not in when I returned it, so the person there just told us to drop it off, which we did. Originally I reserved it for 24 hours, but only used it for about 3 - 3 1/2 hours. He didnt ask for any information, so I hope I got credit for returning it. I did receive a call from a U-Haul person confirming the original drop off time, but I told her I already dropped it off. Hopefully everything eas recorded correctly.

KATHLEEN ANNE D. 
Rating:
5.0

Customer did not leave a comment.

dov R. 
Rating:
5.0

gregg who helped me at the Gulf station was terrific- very helpful- hooked me up quickly and made the whole process very easy! highly recommended!

David S. 
Rating:
3.0

Truck had hole in the floor, no AC, and did not have protective blankets that were requested

MARK M. 
Rating:
3.0

The rental process is too time consuming. It took 1 hour AGAIN to.rent a uhaul. Same driver, same location.

JOYCE D. 
Rating:
2.0

The Store opened late and then I was told I would have to wait at least a 1/2 hour for trailer.

Perry P. 
Rating:
5.0

Customer did not leave a comment.

allan B. 
Rating:
5.0

Hard to say, this pick up was super easy and the gentleman who helped me was very proficient with the process, and respectful. Would certainly use this service, at this location again.

Quinn F. 
Rating:
5.0

Friendly, prompt service from the gentleman at the location. I was very pleased with the experience.

Thomas C. 
Rating:
5.0

Greg, the Owner, was always prompt and got me through the process quickly and efficiently. Pick up and drop off was a breeze! Great service!

BETH E. B. 
Rating:
5.0

Customer did not leave a comment.

BETH E. B. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Working with the dealer was a lot better and easier than trying to pick up the truck through the app.

Justin Y. 
Rating:
5.0

Thank you!

Mae S. 
Rating:
5.0

They got me hooked up and out very quickly and efficiently

Craig W. 
Rating:
4.0

Customer did not leave a comment.

Kristen R. 
Rating:
5.0

Customer did not leave a comment.

Inna D. 
Rating:
5.0

Customer did not leave a comment.

Noah S. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Susanne J. 
Rating:
4.0

Service was good and you whole had the best price compared to any of their competitors

ralph D. 
Rating:
5.0

Excellent transaction. Highly recommended

rodrigo B. 
Rating:
5.0

Customer did not leave a comment.

clement N. 
Rating:
4.0

Customer did not leave a comment.

Tod L. 
Rating:
1.0

I was overcharged for the rental, promised inaccurate information and customer service was NOT helpful. This is the WORST experience that I have had in over 30 years of dealing with UHAUL. As a military member, I will not recommend this service any more.

JOHN N. 
Rating:
4.0

Customer did not leave a comment.

Bruce B. 
Rating:
1.0

Don't use this location at all

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

My contract: U-Haul Contract 96132137. On Thurs 10/4 I reserved a van at Tallman NY Tire Center for Friday. On Friday no van was available so I had to go to Tuxedo NY. This added about an extra 10 miles to my travel as well as a certain amount of inconvenience. So it would be nice if you could refund me $10. Thank You. Dave Plump 4 Thorpe Dr / Apt 1G Sparkill NY 10976 845 548-6909

Dave P. 
Rating:
5.0

Me experience could not have been better! The truck was clean and ready to go! The owner was great to deal with!

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

nicholas F. 
Rating:
3.0

Customer did not leave a comment.

Kristin R. 
Rating:
5.0

Customer did not leave a comment.

Deborah S. 
Rating:
1.0

Never did any service, always said it had to be done by corporate.

vinnie H. 
Rating:
5.0

Friendly helpful staff made the experience easy.

Nicholas E. 
Rating:
5.0

Customer did not leave a comment.

Serge V. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey J. 
Rating:
3.0

Do not Force anyone to buy gas for a rental truck that is indicated to have gas in it already

MICHEAL D. 
Rating:
1.0

Noted a problem with an error on the checkout mileage, but when I noted I was being overcharged by over $150 - was told only U-Haul could fix-it. U HAUL MANAGER WILLIAM CLARK (877-797-1465) unwilling to speak with me - after months of multiple calls - instead send a request for me to get PDF from the Gulf Station correcting the overcharge of 200+ miles (instead of 40 miles total). Will try one more time today!

BRUCE W. 
Rating:
3.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN K. 
Rating:
5.0

Perfect service. I could not ask for more.

Alexander K. 
Rating:
5.0

Greg was very helpful with all he did for my rental

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

TODD M. 
Rating:
5.0

Store personal did not help or show me where to drop off the trailer. Just told me to "Put it anywhere".

Marc B. 
Rating:
5.0

Everything went fine.

Jeffrey W. 
Rating:
5.0

Maybe have the person giving you the uhaul schedule the drop off. I already ordered a free storage at 2000 west colifax ave in Denver and for some reason I received a text telling me to drop it off at another location. I then had to call, took 5 minutes to fix but I should not have had to call and waste your reps time at all and the last thing I needed to worry about after driving 1800 miles is where I have to return the unit.

Mike D. 
Rating:
5.0

awesome people

maria S. 
Rating:
5.0

Customer did not leave a comment.

Judy F. 
Rating:
5.0

Customer did not leave a comment.

Edward F. 
Rating:
5.0

Customer did not leave a comment.

Edward F. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN A. 
Rating:
5.0

Great customer service

Sashagay B. 
Rating:
3.0

The drop off location was closed.

Brylee T. 
Rating:
5.0

Customer did not leave a comment.

Serge V. 
Rating:
5.0

everything was awsome the owner corrected my issue right away

William M. 
Rating:
4.0

Customer did not leave a comment.

BUD G. 
Rating:
5.0

Very friendly and professional.

Philip M. 
Rating:
5.0

Busy when I came but easy check out!

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
3.0

Customer did not leave a comment.

Dan S. 
Rating:
3.0

We were happy with our rental. We have rented several units in the past and since we gave an advance notice this time, the proper equipment was easily obtained.

denise A. 
Rating:
4.0

Very Friendly. Starting mileage was not correct on contract, but it didn't matter.

Theodore F. 
Rating:
3.0

Customer did not leave a comment.

SUJITH K. 
Rating:
5.0

Customer did not leave a comment.

RODRIGO B. 
Rating:
5.0

Customer did not leave a comment.

Denis A. 
Rating:
5.0

I didn't have all the necessary pieces. They waited around until I ran to Walmart for them and helped when I got back. Class act.

adrienne F. 
Rating:
5.0

Great experience for me and my daughter. We had to wait 10 minutes but we showed up 30 minutes early. One of the workers kept us entertained with pictures of a bear that he took at his house. My kid enjoyed it!!

Andrew R. 
Rating:
4.0

Customer did not leave a comment.

AnneMarie S. 
Rating:
3.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Just continue doing the good.

Andrew E. 
Rating:
5.0

I did not like that my drop off site was moved to a much harder location. When I booked the rental the site should have warned me that my drop off site was not available. I am upset that I had to change drop off sites.

Allyson S. 
Rating:
3.0

Customer did not leave a comment.

Kyle O. 
Rating:
5.0

Customer did not leave a comment.

Heidi M. 
Rating:
5.0

The owner Greg was extremely helpful and friendly !

DANIEL F. 
Rating:
5.0

Everything went well. Van is a great size for cargo

David D. 
Rating:
5.0

I had an issue with scheduling, the closest u haul facility or preferred as you call it was not available, we had to drive 15 miles to get the truck. That adds extra time to my trip and then you charged me for the extra time at the end.

Bill K. 
No reviews have been submitted for this location.

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