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Patricia Z
Customer Reviews for Tuskegee Swift Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service and everything went smoothly
wayne wSuperior.
jerry dThe U-Haul dealership (franchise?) where I was supposed to pick up the trailer was not opened (this was a Saturday and during the posted business hours), The next nearest Dealer having the equipment I needed, was in Tuskagee Alabama, some 35 miles away making at least a 70 miles round trip distance needed to pick it up, but also caused a 4-1/2 hr delay in getting loaded, U-Haul service provided thru the mobile app, was good and located a 6 x 12 trailer quickly for me. My frustration was with the Mongomery business that you rely on to provide cust service, is so unaware or uncaring about a commitment to provide this service. The folks in Tuskagee were great by the way.
Donald LThe agent was friendly an helpful. The location was clean but doesn't look inviting.
Ruedean RPick up was great. Friendly service, the equipment was clean and ready to go.
Mark OHakim was excellent
Lloyd WThe UHAUL representative was friendly and professional. He answered all of my questions and helped me attach the auto transport to my truck. Wonderful experience.
ALEXANDRA CVery satisfying
Shirley HNo signage. Very much out of the way. I wanted to drop off in Auburn but had the drive 30 minutes out of my way to drop off.
William UWorst experience of my life! So bad that we are pursuing litigation due u-haul using my payment info to pay for someone else’s rental and then sending them my personal information via receipt! That is direct violation of contract! No one wants to help or accept responsibility! No one has even apologized! They caused me overdraft fees, late fees and additional gas, plane tickets and 5 days of missing wages for my husband! This has caused us to almost get evicted from our new house, and ruined our reputation with the rental company! 2xs I was told that this issue would be sent to the president of marketing, and upon calling back after the waiting periods I was told that it was never sent to them and the case has remained closed! This company is a joke! They ruined what should have a great and experience, as well as my banking relationship and credibility to my rental company! That’s not even the 1/2 of it. We could talk about how they gave my husband a truck with no air conditioning and my elderly diabetic mother had to ride in that truck in the FL and AL heat in the dead of summer for 10 hours! It made her sick! And let’s talk about the other issues of the truck, like the transmission issues. With gas pedal all the way floored it was barely able to make it up to 60 mph so we paid twice as much for gas as we should have! Or we could talk about how they screwed up the first reservation so bad we had to postpone the trip for 2 weeks! All of this information is backed up with video evidence, as well as receipts, bank statements, emails, and screenshots of communications!
Jillian TI received excellent customer service! I would most definitely recommend this location to others, it's close to my location and the people are friendly and knowledgeable.
FANNYE FNothing I can think of at the moment.
carlos dVery helpful and friendly
Mark BI reserved a truck in Auburn. It was not available. My pick up location was changed to Tuskegee. I could not have gotten better service there...so nice and helpful!!!
Karen MMake sure you have the correct vehicle specified as order. Especially with a two week notice.
FREDERICK JExcellent Customer Service
Pearl FExcellent Service!! I would gladly use this UHAUL location again. Very Polite and nice. My trailer was hookup and ready to get on the road in 15 minutes.
LATOYA GEverything was perfect great costumer service
Duena BI had to wait a long time for someone to fix the tow dolly before I could load my car on to it.
Mark PPeople were nice, I even got my car washed! Very helpful
Melanie BYou people don’t care about your customers. I’ve already completed one of these twice complaining about my experience of having to rent two vehicles because the largest one I reserved broke on me and there was no replacement of the same size. You just want my money. I am a 74 year old retired veteran and feel as if you’re taking advantage of me because I’m a senior. My next stop is social media.
Harvey MReal Nice guy didn’t take no time from when I got there and left
Roy GQuick and easy booking. Manager was very helpful in making sure everything ran smoothly. Everything went satisfactory. MRF
MICHAEL FEXCELLENT Service! Very professional and courteous. Even when we had issues with trying to run my card, Laron took the time to call customer service himself and handled everything for me. He also made sure I got a clean truck with plenty of gas in it. I would definitely rent from again. 10/10
Sarah HSwift And Easy Service!
Chancey DThank you for a great job !
WILLIAM HClosed. Dirty. Mosquitoes and stagnant water in the grass where we had to park the trailer.
Daniel DYour reservations should secure the reserved equipment but I feel like Uhaul thinks a reservation means “if we happen to have the equipment then you can have it. If not you’re SOL”
Stephen WI rented the trailer at 1:24 pm (reservation was for 3pm) and returned it at 3pm the next day and I was charged for two full days
Tony KGreat experience ... use this location more!!
JACQUELINE SPeople were extremely friendly and very helpful. No problems returning trailer after hours and pretty convenient location to Auburn AL!
James CWell when I arrived there was a young man there that wasn't authorized to do contracts. He did help me hook up my trailer. I had to show him in my cellphone that I had a reservation and I completed it and showed him where I paid for the auto transport trailer. I asked where was the person running the location and he stated at home. The trailer had a broken strap on the right side and if I didn't use one of my straps I would have been transporting the car to GA with one tiedown. If I were stopped in route to GA or in Alabama, I could been cited for improper vehicle securement for hauling a vehicle less than 10,000 lbs with one tiedown which requires 2 working tiedowns. I took a picture of the broken strap as well. When I arrived at Blue Sky the lady Reshunda told me that she didn't even she where I picked up a trailer or any reservation for one. I showed her my reservation on my cellphone. She was very helpful and even called the actual drop off location on Wrens hwy. She spoke with that gentleman and he said he had no record of a drop off coming from Alabama.
Bobby WI was asked to pay with a Cash App instead of a credit card. Since I had been waiting too long, I went ahead and did it because I was ready to get home. I had a 12 hour drive ahead of me..
edward cUhaul is a company that doesn’t care about their customers at all, only the money!! Avoid Uhaul if you can!! Uhaul dealers are con artists!! They’ll overcharge you.. Especially Rainsville, AL racist location!!
BRUNTAVIUS WWe had the most disappointing experience with this rental. Not only did the rental location get changed, unknowingly, but after driving a 1/2 hour to the new location (and causing us to miss a scheduled appointment), our rental was there. Uhaul processed payment. We went to the lockbox to obtain the key for the vehicle, and the lockbox was empty. I had to pay for the rental and there it sat all day. I could not leave with it because I had no key and there was no representative on site. I am completely dissatisfied and would absolutely NOT recommend this service to another.
Nicole BMilitary Discount would be nice but I do understand your SOP.
WILLIE JGreat Experience after a LONG hard drive!!
Gabriel GMade a mistake in my reservation. Needed equipment change. Team helped make that happen. Thank you
Kevin TI prefer my trailers to not have dirty diapers in them. Also the U-Haul system is very slow, and crashed at the location. The people were very nice
Michael Bmobile system was very good and made it easy for both parties. Thank you.
John CThe owner was not there at my schedule time for pick up. I had to wait an hour. The truck was not clean nor did I have all my equipment. I just took the truck as is because I was already late.
Antonio MExtremely nice and professional. The gentleman hooked up the trailer and helped me guide my car up onto it. With respect to the service industry, he is one of the best people I've ever had the pleasure of meeting. I cannot overstate how happy I am.
Peter SWonderful customer service! will make this my pick up location!!
Michael BSame as above
yolanda cGet ur crap together without an arial manager having to do job for u....
Christien DNo lock box for after hours drop off. No sign or anything regarding information. Please provide a lock box for rental returns.
Patricia BYour customer service is the absolute worst. I rented a 5x8 trailer for my son. He was coming from Atlanta to Auburn, Alabama to pick it up, then move items to Decatur, Alabama. Your agent gave me the address to pick up the trailer (1301 Opelika Rd) which worked great (on the way from ATL). So then I get a call this morning telling me that the trailer is in Tuskegee, AL (20+ miles past where he is headed). Do you not have a computer that tells you when and where trailers are available? You might want to consider investing in software that would tell your incompetent representatives that a particular trailer IS/IS NOT available on a certain day. I talked to your Alabama manager, who is also completely incompetent, and she was no help. I asked her to transfer me to the national manager, which took me back to 800-GO-UHAUL, which was also useless. I WILL find other options available for the next time I need to move items. You should be embarrassed by this total lack of competency by your staff. Additional info: my son was at the pickup location in Tuskegee at 8:30 (opening time). Your agent showed up at 9:30 to open. I expect some sort of compensation for your total lack of customer care.
will wHakeem was great and got my trip started out with a success. The truck was clean and ready to go when I needed it! I would recommend this place to anyone.
ALEX MYour website is totally misleading and needs to be updated pronto. My pick up location was switched and truck size to changed. I had to call the 800 number to get the right size truck at the Tuskegee location.
Joan OMake sure the contract is printed out prior to picking up equipment instead of an email attachment so the out miles and in miles can be agreed on. My mileage for this rental is way off.
Cecilia Jnothing *****
Jason M