Customer Reviews for Turnkey Storage
(U-Haul Neighborhood Dealer)

71 reviews

1081 Lamar St   Wichita Falls, TX 76301

(940) 432-3297

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(940) 432-3297

1081 Lamar St
Wichita Falls, TX 76301

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jeremiah Hartung 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Hartung 
Rating:
4.0

Good location. The parking was not clear

Jerry Cerny 
Rating:
5.0

Customer did not leave a comment.

Todd Blakeslee 
Rating:
1.0

Customer did not leave a comment.

chris macbeth 
Rating:
3.0

Customer did not leave a comment.

Eric Russell 
Rating:
4.0

My paperwork did not mention a specific time of the day to have it dropped off. The clerk did not inform me about dropping it off by a specific time either and because of this, I was charged an extra day. Will not do business with U-Haul again

Trevor Bivens 
Rating:
5.0

Customer did not leave a comment.

Alicia Jones 
Rating:
5.0

Everything was great there as well

Cinetrea Grace-Williams 
Rating:
5.0

It was nice that moving blankets were provided. However, some of the moving blankets had grass in them when I unfolded. Minor inconvenience, but you asked.

JOSEPH CRONIN 
Rating:
5.0

Customer did not leave a comment.

courtney gragg 
Rating:
5.0

Customer did not leave a comment.

KATHERINE TESZLER 
Rating:
5.0

Customer did not leave a comment.

Robert Salas 
Rating:
4.0

Customer did not leave a comment.

Bruce Stanley 
Rating:
5.0

Customer did not leave a comment.

Aerica Stigarll 
Rating:
5.0

I was in and out in less than 5 minutes. Turnkey folks were very helpful and quick.

Brady Holcomb 
Rating:
2.0

The staff was wonderful but this location did not allow for the trucks to be looked at. Mine had a loose Cat converter and cause loss of power, an extremely loud exhaust and loss of time on the trip because I was broke down and needed to have the truck fixed.

JOHNATHAN JESTER 
Rating:
3.0

Truck was dirty inside the cab. Sticky substance on floor, dash, and seats. We spent several minutes getting the truck usable. This was after we were assured the trucks are cleaned between uses.

Nadia Whiteacre 
Rating:
5.0

Customer did not leave a comment.

GABRIELLA GARCIA 
Rating:
5.0

Nothing against the location they did a fantastic job. The rest of this company is a joke. Called in a reservation at the dealer just to get it cancelled twice.

EDWARD BLAIR 
Rating:
5.0

Thank you, Angelina! You helped us a lot and it turned out we didn't need the extra miles you got for us.

David Solomon 
Rating:
3.0

Customer did not leave a comment.

Robert Novak 
Rating:
5.0

Customer did not leave a comment.

Johnny Nieto 
Rating:
5.0

Customer did not leave a comment.

Dianna Wilson-Jones 
Rating:
2.0

They messed up on my entire reservation and charged me way over what they were suppose to.

Jeremy Johnson 
Rating:
5.0

Great people at this location

Tony Jimenez 
Rating:
4.0

Include signage out front, the location was hard to find since there was no discernible markings for the location

Charles DeLuca 
Rating:
4.0

I was quoted the price of $328 online and was charged over $360 when picked up

Demerick Hearne 
Rating:
3.0

Customer did not leave a comment.

Judy Kurani 
Rating:
3.0

Customer did not leave a comment.

Judy Pohlmann 
Rating:
5.0

Customer did not leave a comment.

Samuel Franconi 
Rating:
5.0

Customer did not leave a comment.

Roger Lee 
Rating:
5.0

Service provider was outstanding. Very efficient. Equipment was good and location was prime!

Ty Howard 
Rating:
2.0

Alaina did her best to help I think sweet lady

Anita Potts 
Rating:
4.0

Windshield need to be clean

Chuong Ha 
Rating:
2.0

Smile. She acted bored to death like she couldn't stand her job. Also, she never even got up from her seat. She barely made eye contact. She pointed to a stack of furniture pads off to the side and said just grab one of those. When I went to the truck, it was filthy, front and back. The cab had multiple food spills and it looked as though someone dipped and just spit in the floor. There wasn't even a clean spot to set my phone down. I didn't even want to sit in it. I drove the truck to the main store and they did a quick cleaning for me.

Deborah Connett 
Rating:
5.0

Customer did not leave a comment.

Lee Skelton 
Rating:
2.0

Truck dont actually have parking spots, gotta drive em over a curb. The lady put my dolly in as a local rental for a one way trip. So I got charged lots of money cuz uhaul thought I didnt return it. It caused me financial issues whie moving. Then had my drop off location wrong.

Danielle Grooms 
Rating:
1.0

Where I made the order to get the truck it was not there we had to go somewhere else. Then that place didn't have the equipment we ordered and the lady didn't refund the difference.

Mary Hale 
Rating:
5.0

The truck and employees were both great, however they could have cleaned it a little better. It was very clean, but I did find 3 Bud Light caps in the cab.

Joshua Houston 
Rating:
5.0

Customer did not leave a comment.

Tammy Walker 
Rating:
5.0

Customer did not leave a comment.

Luke Rasmussen 
Rating:
5.0

Customer did not leave a comment.

Craig Wildes 
Rating:
3.0

The unit was not clean

Robert Anderson 
Rating:
5.0

Customer did not leave a comment.

Grabiel Sandoval 
Rating:
5.0

Customer did not leave a comment.

Ryan Bannon 
Rating:
5.0

You need to have an area large enough and clearly marked for returning trucks. I had to circle the block several times and then finally squeezed my truck between another truck and a pickup and was barely off the street.

Jan L Brainard 
Rating:
3.0

Inconvenient location. There was one right down the street from our destination but we had to go 10 miles out of the way which ended up costing more money

robert dickey 
Rating:
5.0

Great experience at this location. The 1st location I tried for drop off located on Kell Ave was not. The employees were too busy to acknowledge me and abrupt when suggesting I would get faster service at another location for drop off. The second location (Turn Key) was by far the most courteous for the drop off. I was pleasantly surprised at how gracious the staff is and how fast they took back the truck and I was on my way. Quickly.

Teena Timmons 
Rating:
4.0

Customer did not leave a comment.

Glenda Carr 
Rating:
5.0

Just to hurry and finish the construction ! So it's easier to park and so you can have more trucks! I'm sure you're on that though! Everything else was great! Very nice and professional employee

Leon Perez 
Rating:
5.0

Customer did not leave a comment.

Octavio Delgadillo 
Rating:
4.0

Customer did not leave a comment.

Kristi JOHNSON 
Rating:
4.0

Customer did not leave a comment.

frances walmer 
Rating:
2.0

Customer did not leave a comment.

Treva Jordan 
Rating:
4.0

Customer did not leave a comment.

gary waitman 
Rating:
4.0

Customer did not leave a comment.

Sharon Brewer 
Rating:
5.0

Had a great experience. Very friendly and knowledgeable. Will recommend to everyone!!!

Susan Edwards 
Rating:
5.0

Customer did not leave a comment.

Abner Rubio 
Rating:
3.0

Customer did not leave a comment.

carl white 
Rating:
3.0

Customer did not leave a comment.

samantha hansen 
Rating:
5.0

Customer did not leave a comment.

Kapila Soysa 
No reviews have been submitted for this location.

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