Customer Reviews for Turnkey Storage AB San Jacinto
(U-Haul Neighborhood Dealer)

99 reviews

1315 San Jacinto Dr   Abilene, TX 79601

(325) 603-0882

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(325) 603-0882

1315 San Jacinto Dr
Abilene, TX 79601

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Stephanie Mosley 
Rating:
5.0

Customer did not leave a comment.

Steven Johnston 
Rating:
5.0

Customer did not leave a comment.

Lisa Medina 
Rating:
3.0

Customer did not leave a comment.

Mike Cooper 
Rating:
5.0

Customer did not leave a comment.

Douglas Campbell 
Rating:
5.0

Everything was good

Toniva Tuilaepa 
Rating:
5.0

Very professional, friendly and helpful. Thank you

Vickie Neitch 
Rating:
5.0

My experience with the UHAUL site that I used was excellent. I worked with two different agents both were super. I am hard to please. You all please me and I give you 5 STARS. THE only thing I did not receive was my final statement. Other than that no complaints.

Brienda Lockett-Middelton 
Rating:
5.0

Customer did not leave a comment.

Vanessa Hunter 
Rating:
3.0

Don’t lie and about those hidden fees. I was not told about the 100 mile limit. The representative at the store was surprised about the charge as well. Next time I may check Penske to see if they have a better price.

Lupe Garcia 
Rating:
5.0

Customer did not leave a comment.

John Zuzu 
Rating:
5.0

Service was absolutely wonderful. Vehicle was pretty dirty It needed to be swept out other than that it ran well.

Leisha Kerley 
Rating:
5.0

The service was very good. The vehicle is in average condition only. It already done around 140K miles. The staff was really pleasant and good

Sam Cheriyan 
Rating:
4.0

Need assistant making reservation in the location renting instead of another area

Deborah Williams 
Rating:
5.0

Didn’t have a problem at all with van, great customer service however van was a little dirty inside

Broayan Ruiz 
Rating:
5.0

Customer did not leave a comment.

Leticia Rios 
Rating:
5.0

Customer did not leave a comment.

Greg Grubbs 
Rating:
5.0

Customer did not leave a comment.

Tami Laws 
Rating:
5.0

Quality equipment - excellent customer care. Thanks

Lanny Mullins 
Rating:
1.0

Customer did not leave a comment.

Sylvia Jaramillo 
Rating:
2.0

I returned my equipment on time and I was charged 2 additional days and fees

Sylvia Jaramillo 
Rating:
5.0

No issues, great customer service.

Kent Collins 
Rating:
3.0

The truck was a total piece of junk. It made a high-pitched, annoying sound for the two days we rented the truck. We took it to a U-Haul outlet to check out the sound, and they said they could find nothing wrong, other than the trucks aren't geared to travel more than 55 miles an hour. Dealing with U-Haul from start to finish was a total disaster. DO NOT RENT FROM U-HAUL!!!!

Murray Edwards 
Rating:
5.0

Customer did not leave a comment.

Charles Jones 
Rating:
4.0

Customer did not leave a comment.

JEFF CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

Debra Isham 
Rating:
5.0

Customer did not leave a comment.

JOE BELL 
Rating:
5.0

Nothing, everything went smoothly and Jenna was friendly and helpful

Cathy Comer 
Rating:
2.0

Rude... unprofessional.

Donshay Williams Daniels 
Rating:
5.0

Customer did not leave a comment.

TAMRA CLEAVER 
Rating:
5.0

Customer did not leave a comment.

Adam Emley 
Rating:
5.0

The representative was very knowledgeable and professional,

david valdez 
Rating:
5.0

Customer did not leave a comment.

Wesley Jackson 
Rating:
4.0

Dropped off after hours on the same day (Saturday), checked in on Monday as a Saturday check in and still charged for all those days instead of one.

Jacqueline Balcom 
Rating:
5.0

Super easy and amazing experience. Will definitely recommend and use again if ever needed

Christina Santana 
Rating:
5.0

Very nice and friendly. Helpful!!

Peggy Hock 
Rating:
5.0

no comment

Robert Green 
Rating:
5.0

Make sure the truck is clean before pick up. The back of the truck was dirty and the seating area was also quite bad.

Chance Reneau 
Rating:
5.0

They where very nice and friendly. She was patient while we got the pictures of the gas and mileage.

Alberto Aguirre 
Rating:
4.0

Fix your check-in app. It's hideous.

MARK DANIEL 
Rating:
5.0

Customer did not leave a comment.

Stuart Wilkinson 
Rating:
5.0

The lady here who helped me was extremely friendly and helpful. She answered all my questions!

JARED WILSON 
Rating:
1.0

They also charged my card twice for supplies. I’ve been contacting them (800 number, email local #) for weeks. An email even contacted the store manager telling them to refund and it’s been over a week more phone calls that they don’t answe (local) and still NO REFUND. Clack location used to be our go to but never again.

Cathy Chisholm 
Rating:
5.0

Customer did not leave a comment.

Leodegario martinez 
Rating:
1.0

The local Uhaul owners and staff were very helpful but what they said would happen did not happen. U-Haul is trying to scam me for $842 that I was told I would not be charged. In addition my household goods were destroyed because I had to leave my entire home inside a 26 foot U-Haul in 105° weather and then and stormy weather while it rained into the truck. Most of my things are molded now. This is U-Haul’s fault. I hope you hear something positive from you all very soon or I will take further action.

LINDA SHARON ROYALL 
Rating:
5.0

Customer did not leave a comment.

Roger Davis 
Rating:
5.0

Everything went great.

RALPH ANDERSON 
Rating:
5.0

Have the appliance dolly in stalk so i wouldn't have to go to another location to pick one up.

Todd sMITH 
Rating:
5.0

Susan was fabulous! Professional and so very kind.

Jeremie Priest 
Rating:
5.0

Customer did not leave a comment.

Gabriel Lara-Ortega 
Rating:
3.0

Truck engine revs up to high before changing gears and app didn't give me instructions on key return after turning it in

Donnie Hester 
Rating:
5.0

I paid in advance for a 24/7 15foot truck with pickup time of 1030pm arrived truck was there but unable to contact anyone until midnight and was told I would have to wait until next day, this caused me to have to rent a hotel room for the night. On top of that a storm came in and my son who just graduated from the university had much of his personal belongings damaged while in the truck horrible experience all around. From start to finish this was the worst of any moves with uhaul I have ever had and being this was supposed to be a happy event for my son it was totally ruined. KARL Thomas 737-206-9899

Karl Thomas 
Rating:
5.0

Great customer service!

MACK GARRETT 
Rating:
3.0

Customer did not leave a comment.

James Harkins 
Rating:
5.0

Customer did not leave a comment.

Samantha Griffin 
Rating:
5.0

The staff were great. Friendly and wanting to help. They done good!

samuel sanchez 
Rating:
3.0

Make sure the truck has a battery that doesn't need to be jumped off everytime you turn it off. Tiers don't have screws in them. Water in the coolant system and change the oil format least make sure the oil level is where it needs to be.

Ryan Layton 
Rating:
5.0

Customer did not leave a comment.

MARESTELA GAYLON 
Rating:
5.0

Customer did not leave a comment.

GW Davis 
Rating:
4.0

I normally wouldn’t use u-haul.But they were good customer service the young lady it was nice and when I Called and said I was gonna keep it another day she said Ok,But overall they have good customer service, I couldn’t say nothing bad about them——- But on the other hand I only had it for two days but I got charge for three days and I didn’t like that that’s all I have to say about that

WANDA LOWE 
Rating:
5.0

none

August Silva 
Rating:
5.0

Customer did not leave a comment.

DALTON ADAM PENTON 
Rating:
3.0

there was zero signal in the parking lot had a hard time using the speedy check in

Cody Sellers 
Rating:
4.0

The online pick up instructed me to wait until the location was open and did not give me a code for the lock box where my keys were located. The location was closed all day on Sunday and I was told that it wouldn't be an issue. I had to bother the person on call which I hated to do.

Wesley Herode 
Rating:
5.0

It was good customer service in this crisis and helped me a lot.

Takato Okunoya 
Rating:
3.0

Customer did not leave a comment.

Rudy Valdez 
Rating:
1.0

Mobile pick up was not verified electronically and the lady at the front desk had to come out and help. No keys were available in the lock box and she had to manually give me the keys. U-Haul representative called me questioning how I had the vehicle, put me on hold, then hung up on me. A $45.00 hold was placed in my debit card when the charge should have been around $25.00. I have a pending charge of $35.57, the truck stated to be 19.95 for rental and $.69 per mile driven. I drove. A total of 2 miles, therefore, it appears I have been overcharged. I also have not be issued or emailed a receipt. I would appreciate contact for a representative.

Gustavo Espinoza 
Rating:
5.0

Customer did not leave a comment.

Sheila Young 
Rating:
5.0

Customer did not leave a comment.

Marcedalia Woodall 
Rating:
2.0

No office just one desk, very slow service. No packing material, like blankets, etc. Took 35 minutes to rent 1 truck and we were the only customer. She did the entire transaction on her phone through the app. No computer. Her one year old child was there climbing all over her which slowed the process down even more. I worry about the security of my information since she entered my payment information and took a picture of my drivers license. Bad experience.

Greg Gist 
Rating:
5.0

Customer did not leave a comment.

Darrel Gumbs 
Rating:
4.0

I was disappointed mildly in your advertised rate versus the actual rate. Otherwise a very good experience

John Blakeslee 
Rating:
5.0

Customer did not leave a comment.

SHARON DAY 
Rating:
5.0

Both ladies who assisted us were fantastic!!

Sheila Young 
Rating:
5.0

Customer did not leave a comment.

Tammy Cover 
Rating:
5.0

Friendly service.

Robert Martinez 
Rating:
5.0

None

AMY CHABEK 
Rating:
4.0

Customer did not leave a comment.

Kenneth white 
Rating:
5.0

Everyone and everything was just wonderful. It made the whole moving thing, much much better. Thank y’all from the bottom of my heart!

Stephanie Novak 
Rating:
5.0

Customer did not leave a comment.

Sherry Amburgey 
Rating:
5.0

Customer did not leave a comment.

angelique lee 
Rating:
5.0

Customer did not leave a comment.

Cindy Thompson 
Rating:
5.0

Excellent service. The van was ready when I arrived at 9am, the online check-in worked to speed up the process tremendously. It was a 'paper-less' transaction, which was awesome. I did forget to check that the furniture dolly and furniture pads that I included in the rental were in the truck. They were not, so I returned to get them. No big deal, these things happen, and it did not take away from the excellent service received from Turnkey Storage.

Stephen Butkovich 
Rating:
3.0

Only one employee. She locked me out of the waiting room while she checked the truck. It was weird.

Paul Burnam 
Rating:
4.0

Customer did not leave a comment.

Benjamin Ciani 
Rating:
5.0

Customer did not leave a comment.

Takaira adams 
Rating:
3.0

This was the second attempt to get the van. The first time I could not get the the van because the place was not open when we're told it was. West Texas collision. we had to postpone our move because of this. Turnkey storage was good but West Texas collision was not.

Eddie Gonzalez 
Rating:
5.0

Customer did not leave a comment.

destiny goerler 
Rating:
5.0

Customer did not leave a comment.

Deborah Zamaria 
Rating:
3.0

Customer did not leave a comment.

Monica Caroland 
Rating:
5.0

Sarah is fantastic! Always rent from her location.

brittney ball 
Rating:
5.0

Customer did not leave a comment.

Phillip Jackson 
Rating:
5.0

Customer did not leave a comment.

JENNIFER MCDONALD 
Rating:
5.0

Customer did not leave a comment.

lanie matias 
Rating:
4.0

This location was great, however, it was the third location that we were sent to that morning. The central reservations had us picking up at the Clack location. After standing in line there they sent us to the N.1st location. We finally ended up at the San Jacinto location after an hour of run around. It was very unorganized at the main U-haul level. The people at the locations did everything they could do to help us.

kim phelan 
Rating:
5.0

Outstanding service. All the girls there are awesome. I even took out a storage unit there.

Chad Gardner 
Rating:
2.0

Customer did not leave a comment.

Ashley Crisp 
Rating:
5.0

Customer did not leave a comment.

Hesham Albahrani 
Rating:
3.0

Customer did not leave a comment.

Deborah Zamaria 
No reviews have been submitted for this location.

Additional Services at this Location

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