Customer Reviews for Turners Auto Service
(U-Haul Neighborhood Dealer)

Rating:

1.0

This rating is for U-Haul, not Turners Auto Service. Turners Auto Service was excellent. U-Haul, on the other had, is receiving a poor rating. This is the second time within a two week period the venue for pick up was changed. Twice our company has made reservations to pick up a vehicle at a specific location, and twice the pick up location was changed the day prior to the pick up. That is unacceptable. When a reservation is made for a specific location, the reservation for that location must be honored.

Rating:

5.0

The truck had a lingering smell of cigarettes / cannabis. Which made it very unpleasant while driving.

Rating:

5.0

Wish hours were later. 3pm is too early to start after hours drop off. Charged $20 for. 4:45 drop off because address confusion with Uhaul site on same street

Rating:

5.0

none

Rating:

5.0

The tight parking situation made it tricky to drive the truck on the site. But, everyone was very friendly and helpful in providing lige of sight guidance.

Rating:

4.0

The lot was very small for a truck and trailer but one of the workers directed us where to park everything even after hours.

Rating:

5.0

Great truck, Turners really did me right.

Rating:

3.0

I returned my truck after closing, so no no one was there. I did speak to the location via phone and their instructions were clear as far as what I needed to do upon drop-off

Rating:

1.0

I didn't rent a Uhaul from you. I don't even live in your State. Someone gave you my email address. Please stop sending me emails.

Rating:

5.0

The process of renting the uhaul truck was so easy and friendly. Well maintained truck!

Rating:

5.0

Have more trucks available.

Rating:

3.0

Truck was very noisy. Also, it wasn't clear I needed to return the truck with a quarter tank instead of eighth which was the way I received it. Also the $4 mileage charge seemed petty. I had to go about 4 miles to pick up an item before heading to my destination. Then "I " found a location local return the truck. If I had followed your system's original selection, I would have had to back track about 30 miles resulting in more mileage charges.

Rating:

3.0

We were not told this was a "digital" pick up and there was no wifi around as directed. We had to make two calls to get the code. We will be filing a request to refund $100 because the vehicle automatically locked itself with the keys inside...this was not operator error. This was the vehicle locking itself with keys inside. We had to call a locksmith.

Rating:

1.0

Rented the truck at 5:30 thus 2 days expires at 5:30. I was charged an after hours fee when I dropped the truck off before 5:30. If your location cannot fulfill the contract you can't charge me.

Rating:

1.0

The store I was given to return the truck to was way out of the way .. it would have been closer to return it back to Richmond and I had a problem paying online due to Uhaul system .. was suppose to pick up at 6:00am and due to the issue I didn’t get the truck until 9:00am come to find out it was the Uhaul system. The associate in the store had the same problem and then it went through.

Rating:

5.0

Very quick an convenient

Rating:

5.0

The truck upon pick up was out of gas and had to be filled before i could use it and i had to fill it

Rating:

5.0

Very helpful staff.

Rating:

3.0

This drop off was tiny, I almost couldn't find a place to park.

Rating:

1.0

The entire experience has been poor / good people locally - bad website - bad customer service on the 800 line - bad process - literally got my contract for my rental after I returned the truck - then was told I was mistaken thst u actually hadn’t returned the truck yet - only after I assured the person on the phone that I had a video of me returning the truck did they say they needed to get a manager - i the. Waited in on hold for 30+min for someone to tell me they were sorry and I would hear from someone today- today I was told it would take 3-5 days - brutal- i needed a truck with a ramp for less than 1 hr got stuck in the rain cause it wasn’t ready- got chastised by a lady on the phone for the fact that it wasn’t ready and the. Accused of not retuning it - brutal system

Rating:

5.0

Jonathan at Turner's Auto Service was super helpful and made me feel welcomed in my new hometown. George jumped in to help me with the trailer. They provided exceptional customer service and it was very much appreciated after the long drive and unload.

Rating:

1.0

I was unfairly charged a “clean up fee” after hours fee AND a gas fee despite me putting gas back into the vehicle. My rental fee increased by almost 150.00!! This location seems like they do what they can to tack on extra fees not justifying them even though you use the app for proof with the mobile check in.

Rating:

5.0

Excellent service, great location ! Super efficient

Rating:

4.0

Parking lot was a little tight from all of the equipment stored there, but the associates were pretty awesome to deal with. They had an answer for every question and were very helpful.

Rating:

2.0

The staff at this location is very slow and not professional.

Rating:

4.0

I did order two dollies. They somehow did not see that on my order and were not available. The person was courteous, did take responsibility and tried to find another location that would furnish the dollies. He sent me to the 4511 Broad Street store. They were frankly rude, unhelpful, and I dropped the request altogether. I would not send anyone to that store.