Customer Reviews for Turners Auto Service
(U-Haul Neighborhood Dealer)

52 reviews

3308 N Arthur Ashe Blvd   Richmond, VA 23230

(804) 205-3161

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(804) 205-3161

3308 N Arthur Ashe Blvd
Richmond, VA 23230

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

This rating is for U-Haul, not Turners Auto Service. Turners Auto Service was excellent. U-Haul, on the other had, is receiving a poor rating. This is the second time within a two week period the venue for pick up was changed. Twice our company has made reservations to pick up a vehicle at a specific location, and twice the pick up location was changed the day prior to the pick up. That is unacceptable. When a reservation is made for a specific location, the reservation for that location must be honored.

Bernie Wieland 
Rating:
5.0

The truck had a lingering smell of cigarettes / cannabis. Which made it very unpleasant while driving.

Marshawn Grady 
Rating:
5.0

Wish hours were later. 3pm is too early to start after hours drop off. Charged $20 for. 4:45 drop off because address confusion with Uhaul site on same street

Bradley GoodHale 
Rating:
5.0

none

francis croak 
Rating:
5.0

Customer did not leave a comment.

Whitney Davis 
Rating:
5.0

The tight parking situation made it tricky to drive the truck on the site. But, everyone was very friendly and helpful in providing lige of sight guidance.

Amber Brister 
Rating:
3.0

Customer did not leave a comment.

Matt cols 
Rating:
4.0

The lot was very small for a truck and trailer but one of the workers directed us where to park everything even after hours.

Matt cols 
Rating:
5.0

Customer did not leave a comment.

Lane Washington 
Rating:
5.0

Great truck, Turners really did me right.

THOMAS GENE 
Rating:
3.0

I returned my truck after closing, so no no one was there. I did speak to the location via phone and their instructions were clear as far as what I needed to do upon drop-off

Eric Whitley 
Rating:
1.0

I didn't rent a Uhaul from you. I don't even live in your State. Someone gave you my email address. Please stop sending me emails.

JESSE OWENS 
Rating:
5.0

The process of renting the uhaul truck was so easy and friendly. Well maintained truck!

Joanne Lussier 
Rating:
5.0

Have more trucks available.

tomeko jones 
Rating:
3.0

Customer did not leave a comment.

Kevin Taylor 
Rating:
5.0

Customer did not leave a comment.

Robert Ransome 
Rating:
2.0

Customer did not leave a comment.

LUEVENE BUTLER LEWIS 
Rating:
4.0

Customer did not leave a comment.

ALFONZIAMOORE IRVIN 
Rating:
3.0

Truck was very noisy. Also, it wasn't clear I needed to return the truck with a quarter tank instead of eighth which was the way I received it. Also the $4 mileage charge seemed petty. I had to go about 4 miles to pick up an item before heading to my destination. Then "I " found a location local return the truck. If I had followed your system's original selection, I would have had to back track about 30 miles resulting in more mileage charges.

Bobby Oakley 
Rating:
3.0

We were not told this was a "digital" pick up and there was no wifi around as directed. We had to make two calls to get the code. We will be filing a request to refund $100 because the vehicle automatically locked itself with the keys inside...this was not operator error. This was the vehicle locking itself with keys inside. We had to call a locksmith.

Bridget Gutzmer 
Rating:
1.0

Rented the truck at 5:30 thus 2 days expires at 5:30. I was charged an after hours fee when I dropped the truck off before 5:30. If your location cannot fulfill the contract you can't charge me.

Jacqueline Wilson 
Rating:
1.0

The store I was given to return the truck to was way out of the way .. it would have been closer to return it back to Richmond and I had a problem paying online due to Uhaul system .. was suppose to pick up at 6:00am and due to the issue I didn’t get the truck until 9:00am come to find out it was the Uhaul system. The associate in the store had the same problem and then it went through.

Anjenette Hodges 
Rating:
5.0

Customer did not leave a comment.

Eric Hyde 
Rating:
5.0

Customer did not leave a comment.

Jason Floyd 
Rating:
5.0

Very quick an convenient

Aisha Lee 
Rating:
5.0

The truck upon pick up was out of gas and had to be filled before i could use it and i had to fill it

Eric Childs 
Rating:
5.0

Customer did not leave a comment.

DEBORAH HODGES 
Rating:
5.0

Very helpful staff.

Douglas Darling 
Rating:
4.0

Customer did not leave a comment.

Sarah Toney 
Rating:
3.0

This drop off was tiny, I almost couldn't find a place to park.

Cameron Hamer 
Rating:
3.0

Customer did not leave a comment.

Brendan Trache 
Rating:
4.0

Customer did not leave a comment.

Kristin Selvala 
Rating:
5.0

Customer did not leave a comment.

Lisa Brown 
Rating:
1.0

The entire experience has been poor / good people locally - bad website - bad customer service on the 800 line - bad process - literally got my contract for my rental after I returned the truck - then was told I was mistaken thst u actually hadn’t returned the truck yet - only after I assured the person on the phone that I had a video of me returning the truck did they say they needed to get a manager - i the. Waited in on hold for 30+min for someone to tell me they were sorry and I would hear from someone today- today I was told it would take 3-5 days - brutal- i needed a truck with a ramp for less than 1 hr got stuck in the rain cause it wasn’t ready- got chastised by a lady on the phone for the fact that it wasn’t ready and the. Accused of not retuning it - brutal system

Andrew Stanley 
Rating:
3.0

Customer did not leave a comment.

Tanner Gordon 
Rating:
5.0

Jonathan at Turner's Auto Service was super helpful and made me feel welcomed in my new hometown. George jumped in to help me with the trailer. They provided exceptional customer service and it was very much appreciated after the long drive and unload.

Tina Timmerman 
Rating:
3.0

Customer did not leave a comment.

CARLOSFRANCISCO MAGANA 
Rating:
1.0

I was unfairly charged a “clean up fee” after hours fee AND a gas fee despite me putting gas back into the vehicle. My rental fee increased by almost 150.00!! This location seems like they do what they can to tack on extra fees not justifying them even though you use the app for proof with the mobile check in.

Morgan White 
Rating:
5.0

Excellent service, great location ! Super efficient

Brenna Doherty 
Rating:
4.0

Parking lot was a little tight from all of the equipment stored there, but the associates were pretty awesome to deal with. They had an answer for every question and were very helpful.

Patrick Hannan 
Rating:
4.0

Customer did not leave a comment.

Edith Min 
Rating:
3.0

Customer did not leave a comment.

Ken Lorow 
Rating:
5.0

Customer did not leave a comment.

Paul Casola 
Rating:
5.0

Customer did not leave a comment.

Michele Matthews 
Rating:
5.0

Customer did not leave a comment.

William McCloud 
Rating:
2.0

The staff at this location is very slow and not professional.

Dongyu Hu 
Rating:
5.0

Customer did not leave a comment.

Joseph Rasband 
Rating:
3.0

Customer did not leave a comment.

Robert Hott 
Rating:
5.0

Customer did not leave a comment.

DUANE SCHAFER 
Rating:
5.0

Customer did not leave a comment.

August Beetschen 
Rating:
4.0

I did order two dollies. They somehow did not see that on my order and were not available. The person was courteous, did take responsibility and tried to find another location that would furnish the dollies. He sent me to the 4511 Broad Street store. They were frankly rude, unhelpful, and I dropped the request altogether. I would not send anyone to that store.

CLIFFORD MORTON 
Rating:
5.0

Very friendly, nice people.

Stephen Dempsey 
No reviews have been submitted for this location.

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