Nothing to improved, it was a great service, quick and friendly. Best Uhaul place i found by far. Great Job
Javier R.
Customer Reviews for Turner Farm Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Unfortunately the A/C in the truck was not working very well at all, and with the temps in the 90's, this was less than desirable! But on the bright side there were blankets in the truck to use on furniture and I was not expecting that, so thank you UHaul!
Trip R.N/C
Michael H.Very customer oriented and accommodating. Great customer service ..
ANTHONY V.The whole process was easy for me as a first time user. Gracias
Beverly Y.These young men have broken a lot of my personal items. They don't know how to load a truck.
Shawn B.Very nice location but it is in a very high traffic area depending on the time of day it is. Manager is very nice here and helpful
CHRISTIAN W.Great customer service!!
Kara G.I had ordered 36 blankets a month ago, but when I arrived to pick up the vehicle, I was told there weren't any due to a shortage. I would have appreciated knowing that earlier so I could find some blankets on my own.
Scott S.Our reservation was for 8:30am, we showed up to pick up our truck and the store didn't open until 9:30am! The reservation was made 10 days prior, this wasn't something last minute that they didn't catch. We had movers arriving at the house at 9am at $200 an hour that we were an hour late for because of this. We weren't able to get home with the truck until 10am. There were other people waiting for their trucks with reservations earlier than the store opened, we weren't the only ones.
Tara C.Continue to be the friendly people you are
ROLAND H.Great guys that work there. I recommend someone all ready rent from them.
Derrick A B.Offer military discount. Support of the military is a must for all...
Ryan B.Everything was great and ready at the requested time. Very pleasant experience.
Tammy R.My reservation was for a location 1 mile away from me and 10 miles away from where I was moving. The updated uhual reservation that was sent to me 30 minutes before my pickup was 12 miles further and 18 miles from where I was moving to. This was the most miserable moving experience of my life and will be looking for other services in the future. Best regards, Former frequent uhual customer
FAYEK B.The best place I have rented a Uhaul from. As a woman, I have experienced shovanistic attitude in the past while picking up a truck or trailer at other locations. The staff at this location in Garner was amazing. The manager came out to meet me in the parking lot, anticipating my arrival. She opened the gate and had another staff member already at the trailer ready to hook it up. Check out and return was very quick and everyone was kind and respectful. It was so refreshing to not be talked down to as a female pulling a trailer. Thank you for your great service.
Angele C.Wish they would answer phone!
FAITH R.We have used uhaul trucks and trailers over the years and this was the nicest facility we have used. The 2 young men there were so very nice and helpful.
gayle D.Nothing.
Jillene D.When we got to the location, they did not have a truck available even though the reservation had been made 4 days prior to pickup. The guy working the desk, did what he could to find us a truck. We did have to wait over an hour, which was extra annoying. The truck we got, although clean, needed to be jumped to get it to start. We took it understanding it may not work only because that was the only truck they could get us at close to the time we reserved it for. We were not the only people in this situation. This was not the fault of this location. I Uhaul really needs to look into their system to figure out what went wrong.
Samual B.When someone reserves equipment do not give the equipment to a customer that's in front of them then lie about a shortage when you clearly have the equipment to someone else.
Mary S.Very much appreciated your service, meet my pressured needs at a great value. ¡Gracias!
David H.Open earlier
Toussaint B.This was not where I picked up the truck. I had to go here to get the 12 blankets. They were very professional. The truck pick up and rental was the worst rental I have ever had.
John H.The U-Haul app is terrible. I had to go in to check in and returning the truck was a nightmare that took over 30 minutes attempting to photograph the odometer and gas guage. Not sure how much gas I burned idling for this enitre time so that the gas gauge was still readable.
Brad A.The insurance you provide from them sucks they don't get you out of digits and they want to charge you 350 other than it was good
RAYMOND J.Great Service, clean functional equipment, friendly staff, would reccomend to family and friends.
Jerome S.This location was great and the people were great. The overall all experience was excellent. Truck was very clean .. will be back with my rental needs. Big plus was the storage on location new building .
Jeffery M.The staff was excessively helpful going over and above. The problem we had was with the owner/manager who let us know it was her way or the highway even though she was absolutely wrong. She reminded us of a rich greedy b-t-h. In some cases some people will never be happy. If she is so successful she needs to hire a general manager and get out of the spotlight.
john v. | Overall ExperienceNothing. No needed improvements
CLINTON S.They didn't have a appliance dolly for me to rent even though I included it in my online order, and I put gas in the trunk before I returned it and was charged an additional $20
Angel G.No improvement need .Everything was great 😊
Betty B.The team at the Turner Farm location in Garner are very customer focused. High praise for Chris who checked my vehicle for towing suitably the day before pickup & Ryan (and office team) who showed me the proper safety/connection techiquie.
MICHAEL M.For the 24/7 pickup, the after hour pick up and drop off was very frustrating to have to keep retaking photos that were clear only to be routed to custom service and non one ever called my emergency contact for verification. The customer rep had to call my emdegency contact .
Tekia W.The cargo area was covered in folded boxes with a large pile of blankets. It had a strong stench or urine and the floor was stained over portions. It had dried red clay in the middle of the floor. I called the office. After the very empathetic called a manager she phoned me back with word that it is entirely the responsibility of the renter to inspect a truck and report any problems before leaving with the truck. That was my failure, in that case, but I had assumed an effort would have been made to inspect and clean the truck once it arrived at the center. I let the cargo door open for hours which dissipated most of the urine odor. I was asked to dispose of the blankets, as they smelled of urine, so I did so. I got rid of the boxes. My wife and I thoroughly swept out the cargo area before returning the truck. I can only surmise this truck has been used for human trafficking..
Clyde W.Allow 24 hour access to the storage facility. Other than access, this was a great facility.
John S. | Overall ExperienceThe staff where professional and customer focused timely and responsive as I entered the door with a greeting. The van was clean ready when I arrived.
BYRON C.Very nice people
KENNETH K.I was extremely happy with the level of customer service Rachel provided. I will continue to utilize Turner Storage due to her and her willingness to provide great customer care.
Marlyn D. | Overall ExperienceFriendly and helpful, courteous.
Jerald E.Great service.
SHAWN V.Great experience. Second time using them, Clean, easy access, wonderful staff
mark w. | Overall ExperienceThe truck only had 1/4 tank of gas. It should have had more than that to start out. I never received the code for the key lock box. I spent about 40 minutes on the phone with your representative reregistering so I could get the keys. All this time I was paying movers to stand around.
E William V.Loved using the app to drop off. Allowed the ability to drop off outside business hours with confidence with taking photos to verify drop off.
JONATHAN C.Inside the truck was dirty and had a oil filter and oil left inside from a previous rental. Also the fact I was charged a after hours return fee because I used the app to confirm the return was not explained to me. The business closed early due to New Years.
ALLEN C.First time using this service and everything worked out perfectly.
MICHAEL M.Cleaner trucks
NAKITA W.Very nice place and good staff thank you
CHRISTOPHER R. | Overall ExperienceNo recommendations.
VICTOR P.Excellent personnel. Very customer sensitive and responsive.
Richard L.The staff was extremely unkind.
HUNTER F.Clean the vehicle.The inside was dirty.
BETTY B.A+ Thank you
MATEI C.I reserved a vehicle with supplies on November 27. They changed the pick up location at 4:00 pm the day before my reservation. The new location was 15 miles past where I needed to go. That added 30 extra miles to my service. The lady informed me that they only had an appliance dolly and my furniture blankets. They did not have the furniture dolly or the regular dollies that I had reserved. When I picked up the truck, they did not have the furniture blankets after telling me the day before that they had them. If I reserved all of these items on November 27, why are they not available on my rental day? Why did the lady tell me the day before my rental that she had furniture blankets but then had none when I got there the next day? The check engine light was on in my truck but they could have cared less. I will never use UHaul or refer them to anyone ever again!! Especially the location on Benson Highway in Garner, NC!!
SYDNA W.I reserved an appliance dolly and when I arrived to pick up the trailer and dolly, there were none available. The staff was rude and basically told me to go find one some where else.
TODD M.The only thing is I wish I had gotten better drop off instructions. I locked the truck, put the key in the locked box then saw the sign saying I should go to the website to check out. Therefore I was unable to take proper photos for the next person. Other than that I had a great experience.
Raymond B.The staff was very friendly and very helpful. I would highly recommend Turner Farms!!
Christopher V. | Overall ExperienceIncredible experience!
Jeff S. | Overall ExperienceThank you to the staff. You are all amazing. N friendly and very helpful for everything I needed during my several months stay. And then used the uhaul rentals you have available. Everything was great and accommodated me whenI need to change the days and times I needed the truck. It was just a great experience without any issues. I ve used other storage places before and moving rental trucks and always had major issues... so I appreciate how smoothly this worked out with your company and facilities!!! RECOMMENDED!!!!!!!
Pamela W. | Overall ExperienceStaff were helpful. Facility clean. Highly recommended. Will use them again if the need arises.
Frances S. | Overall ExperienceStaff was very helpful and friendly. Facility is very well maintained. Highly recommend.
patricia G. | Overall ExperienceGreat storage facility in all respects.
Richard J. | Overall ExperienceExcellent staff and customer experience.
Andrew S. | Overall ExperienceGreat staff!
Marcia J. | Overall ExperienceThe staff was very knowledgeable, hands on, and helpful. Our move in went very smoothly. We look forward to working with them again.
Rodney R. | Overall ExperienceOutstanding experience during a most stressful time in my life. Thank you. Very friendly and helpful staff
DEANDRA K. | Overall ExperiencePrevious manager and staff was very professional and customer service friendly. Current staff is unprofessional and rude. I would not recommend this facility to my worst enemy. I had previously given the facility a five star rating.
Roy W. | Overall ExperienceGreat storage! Not over crowded.. Friendly staff. Enjoyed the ride on the golf cart!
willie m. | Overall ExperienceAwesome facility.
Macon G. | Overall ExperiencePlace was always clean and staff could not have been any nicer was there about 4 years and it was one of the best storage experience ever
DANIEL L. | Overall ExperienceI have used Turner Farms Storage a number of times and each time I am greeted by friendly and helpful staff. Thus is my Go To facility when I fun out of room!
Philip P. | Overall ExperienceThe staff was always so friendly and helpful!!
Maia w. | Overall ExperienceGreat location! Friendly “family” feel from staff.
Lindsey S. | Overall ExperienceAmazing
Marlin S. | Overall ExperienceThey were very helpful. I will use them again.
Brian T. | Overall ExperienceThe staff, especially Angie, was very helpful.
John J. | Overall ExperienceEveryone was wonderful to work with. Great storage unit. I'd drive across town to use them again.
Mary Elizabeth T. | Overall ExperienceWonderful, friendly staff, great place!
bonnie b. | Overall ExperienceWhen I checked out lady at front desk was very rude
James R. | Overall ExperienceVery clean facility and nice staff!
Teressa C. | Overall ExperienceOur experience was great. First time we had ever used a storage company. Climate control is the way to go. Staff was great from our first inquiry and questions to the day we moved out. We kept our belongings in storage for nearly 2 years!!
NEEDHAM W. | Overall ExperienceWe were at this storage for 13 years and could not be MORE PLEASED with Angie and Austin for everything they did for us all these years! Thank you so much!
JOANN C. | Overall ExperienceAbsolutely wonderful staff and experience from beginning to end!!
Reginald W. | Overall ExperienceIncredible staff, outstanding facilities and convenient location. We have used them to rent trailers multiple times and now two storage units for the past three months - we are moving to OK now and if I could take them with us, I would do so in a heart beat.
Joshua H. | Overall ExperienceClean facility. Staff very helpful.
Kenny W. | ReservaciónAustin has excellent customer service skills that feel genuine. We didn't get the impression that he's in it only for the money. We left with the impression that he loves working with people. ¡Gracias!
Samuel K. | ReservaciónVery helpful and knowledgeable about all the products.
STEVEN C. | ReservaciónVery helpful staff and the storage units are very clean.
Penni B. | ReservaciónThe space was ready for me to use on the same day.
Charles R. | ReservaciónAustin was very helpful and explained things clearly. The facility and unit was white glove clean.
STEVEN C. | ReservaciónThis is a very nice facility. Staff was very friendly, but I do wish they had told me ahead of time that my door was different (I have a handicap unit but was unaware until I got to it.)
Jason P. | ReservaciónThe young man Austin who assisted IS very professional, personable, helpful, courteous and most of all KIND. This young man will be successful in whatever he chooses in life. Five star rating!
Debbie R. | ReservaciónChecking in here after reserving online is a breeze. Great staff and customer service here. Easy to tell they care about their customers. Second storage unit with Turner Farms SS and it's been great.
Joel H. | ReservaciónThe self move in process was so simple! This site is new, clean, and well maintained. The staff here are very customer service driven and go above and beyond to help your move go smooth. ¡Gracias!
Angela S. | ReservaciónI would recommend this to everyone..... thank you.
SHARON M. | Overall ExperienceNice, new building. Climate controlled, well lit and free carts if needed. Would recommend for short term needs. Prices a little high after discount ends.
Penny M. | Overall ExperienceThe unit was dark and hard to see what I needed to get out. I was told that if I moved my stuff out early that I would get a partial refund, however this did not happen. The floor was dirty
Anna P. | Overall ExperienceExcelente
JAIME F. | Overall ExperienceEveryone was friendly and helpful.
GAIL H. | Overall Experienceneed reply to adjusted billing...failed to provide 12month free,,,was told a 13 month was added but have not received a new receipt to show it..please reply
Raymond B. | ReservaciónThe staff was very pleasant and professional in explaining the details of your storage area. It made me feel great knowing my belongings were protected and inside with cameras. I'm well pleased.
ERIC H. | Overall ExperienceDon't like having to leave a review to get my 6 bucks back
Randy R. | ReservaciónThis was the worst storage experience I have ever had. And not only did they over charge me but then they weren't helpful trying to plan my "eviction" with me either. They are prejudice and showed no
MARY M. | Overall ExperienceI've never rented a storage facility before, but this was a great experience. Staff were professional and helpful, the price was reasonable, and we were in and out of there quickly. Awesome!
lindsay c. | Overall ExperiencePlease cancel- buyer backed out of buying our home. Will let you know if we have need in future. ¡Gracias!
Bob J. | ReservaciónThe staff and facility at Turner Farms Storage were excellent. Particularly helpful and attentive was Austin! I dealt with him throughout my almost 2 years there and he was extraordinary!
GEORGE W. | Overall Experienceno comment
JOSEPH T. | Overall ExperienceFast and easy set up. Quick reply back by email..
Donna K. | ReservaciónWell run facility
WAYNE O. | Overall ExperienceThe facilities are clean, easy to access and well-lit. Nice security gate. Quick and easy rental process. So far so good!
Dean H. | ReservaciónAustin was so helpful.. Great personality.. If I need storage in the future I will back..
Christy J. | Overall Experiencewe found it a bit on the expensive side, however the storage units were above average for most storage facilities.
MICHAEL C. | Overall ExperienceGreat customer service, clean, very safe and secure and organized staff. I would use them again anytime I had storage needs.
ANDREW R. | Overall ExperienceVery clean and professional staff
TEENA B. | Overall ExperienceVery pleasant experience! The guy at the front desk was very friendly and very helpful. Even helped me back my trailer into a spot, since I could not. 10/10 would recommend!
Privacy R. | First ImpressionsExcellent service and facility!!
Privacy R. | First ImpressionsGreat service. Was very helpful and quick to sign in. Thanks!
Privacy R. | First ImpressionsCancellled
Privacy R. | First ImpressionsCancelado
Privacy R. | First ImpressionsCancelado
Privacy R. | First ImpressionsCancellled reservation
Privacy R. | First ImpressionsI cancelled reservations
Privacy R. | First ImpressionsReserved 10x20 with Electricity for $145 - Disappointed Not available. Offered choice of 2 10x20 spaces @ $140. On line deal -1 free month free lock with 1 month paid - also NO Longer Available.
BARBARA D. | First ImpressionsMoving in was quick and easy.
Privacy R. | First ImpressionsSite administrator out when I arrived. Called number posted, nobody answered. Arrived 10 minutes later, service was excellent. Would recommend to friend.
WILLIAM S. | First ImpressionsStaff was very helpful and pleasant and I am extremely pleased with the storage facility.
Privacy R. | First ImpressionsService was excellent and prompt. Unit was very clean upon arrival. All questions were answered. Overall great experience.
Privacy R. | First ImpressionsAustin was very polite and professional. The locker is extremely clean and easy to access.
Privacy R. | First ImpressionsVery friendly and very helpful, would highly recommend for storage needs
Privacy R. | First ImpressionsVery clean location and very friendly staff.
Privacy R. | First ImpressionsFacility is very clean and the owners were very courteous and helpful.
Privacy R. | First ImpressionsCustomer service was refreshing and storage unit was very clean!
Privacy R. | First ImpressionsCan`t say enough good about the staff, very helpful, courteous and professional. They made the move very convenient and easy.
Privacy R. | First ImpressionsThe staff are very helpful and friendly. Great place to do business with.
Privacy R. | First ImpressionsThe unit was clean and in a good location.
BARBARA O. | First Impressions