I was extremely happy with the level of customer service Rachel provided. I will continue to utilize Turner Storage due to her and her willingness to provide great customer care.Marlyn D. | Overall Experience
Customer Reviews for Turner Farm Self Storage
(Distribuidor de U-Haul del vecindario)
Garner, NC 27529
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 9:30 a. m. - 5 p. m.
- Vie.: 9:30 a. m. - 5:30 p. m.
- Sab.: 8:30 a. m. - 5:30 p. m.
- Dom.: 9 a. m. - 1 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.KEVIN A.
El cliente no dejó un comentario.Lucas G.
Friendly and helpful, courteous.Jerald E.
Great service.SHAWN V.
El cliente no dejó un comentario.MARCUS W.
El cliente no dejó un comentario.peter b. | Overall Experience
Great experience. Second time using them, Clean, easy access, wonderful staffmark w. | Overall Experience
The truck only had 1/4 tank of gas. It should have had more than that to start out. I never received the code for the key lock box. I spent about 40 minutes on the phone with your representative reregistering so I could get the keys. All this time I was paying movers to stand around.E William V.
Loved using the app to drop off. Allowed the ability to drop off outside business hours with confidence with taking photos to verify drop off.JONATHAN C.
Inside the truck was dirty and had a oil filter and oil left inside from a previous rental. Also the fact I was charged a after hours return fee because I used the app to confirm the return was not explained to me. The business closed early due to New Years.ALLEN C.
First time using this service and everything worked out perfectly.MICHAEL M.
El cliente no dejó un comentario.MARC P.
Cleaner trucksNAKITA W.
Very nice place and good staff thank youCHRISTOPHER R. | Overall Experience
No recommendations.VICTOR P.
El cliente no dejó un comentario.JEFFERY W.
Excellent personnel. Very customer sensitive and responsive.Richard L.
El cliente no dejó un comentario.GERALD B.
El cliente no dejó un comentario.Juan R.
El cliente no dejó un comentario.Michelle B.
The staff was extremely unkind.HUNTER F.
El cliente no dejó un comentario.william h. | Overall Experience
El cliente no dejó un comentario.william H.
Clean the vehicle.The inside was dirty.BETTY B.
A+ Thank youMATEI C.
I reserved a vehicle with supplies on November 27. They changed the pick up location at 4:00 pm the day before my reservation. The new location was 15 miles past where I needed to go. That added 30 extra miles to my service. The lady informed me that they only had an appliance dolly and my furniture blankets. They did not have the furniture dolly or the regular dollies that I had reserved. When I picked up the truck, they did not have the furniture blankets after telling me the day before that they had them. If I reserved all of these items on November 27, why are they not available on my rental day? Why did the lady tell me the day before my rental that she had furniture blankets but then had none when I got there the next day? The check engine light was on in my truck but they could have cared less. I will never use UHaul or refer them to anyone ever again!! Especially the location on Benson Highway in Garner, NC!!SYDNA W.
I reserved an appliance dolly and when I arrived to pick up the trailer and dolly, there were none available. The staff was rude and basically told me to go find one some where else.TODD M.
El cliente no dejó un comentario.MARK S.
The only thing is I wish I had gotten better drop off instructions. I locked the truck, put the key in the locked box then saw the sign saying I should go to the website to check out. Therefore I was unable to take proper photos for the next person. Other than that I had a great experience.Raymond B.
El cliente no dejó un comentario.DAVID A.
El cliente no dejó un comentario.WILLIAM D.
Excellent service very quick and easy to deal I will definitely be back Thank you so muchMATEI C.
El cliente no dejó un comentario.SAMUEL R.
El cliente no dejó un comentario.Tami P.
El cliente no dejó un comentario.Al C.
El cliente no dejó un comentario.Kisha C.
Very fast, friendly service. Will definitely be backMICHAEL G.
El cliente no dejó un comentario.Liz N. | Overall Experience
El cliente no dejó un comentario.Hannah H.
El cliente no dejó un comentario.BEVERLY W.
El cliente no dejó un comentario.MICHAEL S.
El cliente no dejó un comentario.RONALD M.
The staff was very friendly and very helpful. I would highly recommend Turner Farms!!Christopher V. | Overall Experience
As a customer who showed up on time for their trailer pickup on time, the location was understaffed. The employee was very good at her job and did her best considering the lack of support which is a failure on management. One thing that sticks out that is a pet peeve of mine is answering the phone and conducting work while customers who are in the store are left waiting until the phone is completed eventhough I was there for some time before the phone started ringing and a simple â€œplease holdâ€ or take their number to call them back while attending to people physically in the store. Again-management fail not on the employee but should be fixed in my opinion. If only there was a second person in on duty to answer the phone and deal with the storage work while the other did Uhaul rentals-but that would make too much sense.LANDY C.
Rachel was outstanding. She fixed MANY errors in the computer system with my reservation and was customer focused. A real joy to work with!WALTER W.
Incredible experience!Jeff S. | Overall Experience
Thank you to the staff. You are all amazing. N friendly and very helpful for everything I needed during my several months stay. And then used the uhaul rentals you have available. Everything was great and accommodated me whenI need to change the days and times I needed the truck. It was just a great experience without any issues. I ve used other storage places before and moving rental trucks and always had major issues... so I appreciate how smoothly this worked out with your company and facilities!!! RECOMMENDED!!!!!!!Pamela W. | Overall Experience
The best rental experience I've had with U-haul ever, everything I needed was there on the truck and a very quick process of getting the rental to start my move, I'll recommend this location to any friend or family member that can benefit from their services offered.JAMES V.
Staff were helpful. Facility clean. Highly recommended. Will use them again if the need arises.Frances S. | Overall Experience
El cliente no dejó un comentario.John Z. | Overall Experience
El cliente no dejó un comentario.Julie S. | Overall Experience
Great service with friendly and helpful staff.Gregory W.
El cliente no dejó un comentario.ROBERT W.
El cliente no dejó un comentario.Brian P.
Friendly and helpful staffNURUDEEN A.
Equipment needs to be in better condition the car hauler especially was real rusted the straps couldn't even be pulled out without my husband lubricating them we told us to the person we dropped off the location they said they were about fed up with U Haul toROBERT H.
Rachel was outstanding and extremely informative of information I need for future rentals in terms of best vehicles for various tasks. I'm moving within the local area and will most certainly use this site as my source for vehicle rentals. The prices are very reasonable, the location (off a major roadway) is easy to get to, and the staff here (especially Rachel) are just outstanding ! Great Team at this location.WELDON C.
Beyond friendly, knowledgeable, and so glad to have met the people that work there. They were closed and the staff still came out to help me.Kenneth C.
Staff was super friendly and helpfulKYLE D.
El cliente no dejó un comentario.Matthew P.
El cliente no dejó un comentario.PATRICIA H.
We had a wonderful experience at this location, after our original location did not open on Sunday like they were supposed to. The staff took very good care of us and made sure our moving truck was ready to go when we arrived.Malaika G.
Rachael and her team member were very professional; greeted us well, supplied excellent customer service. The environment was very organized, and clean.MARVIN H.
They do need more friendly People at U Haul in customer service to help more than what they have now at the locations in the call center needs to be educated as to pick ups and drop offs and they just it's just a whole different world and U-Haul now and we have been renting for years. We have to rent again to go from Garner North Carolina at Turner Farms till Ladson South Carolina in approximately two weeks with a car hauler I pray we do not go through this experience again thank you Theresa and Rickey M and mcbroomRICKEY M.
El cliente no dejó un comentario.Natalee S.
We Always have excellent customer service this location.lisa E.
The best U-Haul I've ever used. Rachel was very knowledgeable and extremely helpful with our rental. She even followed up while we were moving to make sure everything was going well. I would highly recommend this facility for all your moving needs.Steve P.
El cliente no dejó un comentario.David E.
El cliente no dejó un comentario.DARNELL S.
El cliente no dejó un comentario.Kerry G.
Excellent customer service! No improvement neededCARLOS DAVID R.
Very good people at this location!!!!Christopher J.
Always great experiences here and whenever there are issues with my reservation they are always good about communicating and finding a resolution. I don't rent from anywhere else if I can help it!PHILIP H.
El cliente no dejó un comentario.Vincent W.
Nothing. Rachel was super awesome!!MARY L.
Awesome customer service!Kurt M.
El cliente no dejó un comentario.MICHAEL W.
El cliente no dejó un comentario.VILOS D.
Great experience, quick easy, beautiful location. The website lacks a lot to be desired, so the online experience was subpar. The in person experience was top notch though!MICHAEL H.
The staff were very helpful, pleasant!DEBORAH P.
The young lady and young man working at this location were exceptional! They were professional, friendly and extremely helpful. I will definitely utilize this location in the future.Gregory W.
Rachel was so friendly, knowledgeable, and helpful that I felt like I was her favorite customer even though I had never been there before. Outstanding!JEFFREY B.
El cliente no dejó un comentario.TERESA S.
El cliente no dejó un comentario.JAMES L.
El cliente no dejó un comentario.GARLAND K.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.Gregory B.
Not applicableWANDA J.
Nothing at all my experience was great and a easy processAMBER J.
Very friendly and personal staffHyon Tae J.
El cliente no dejó un comentario.PETER M.
El cliente no dejó un comentario.JAMES S.
El cliente no dejó un comentario.Angela M.
El cliente no dejó un comentario.MICHAEL J.
El cliente no dejó un comentario.TAMMIE C.
El cliente no dejó un comentario.Michael D.
When I picked this truck up there were no noticeable issues as I returned to my house I smelled a gasoline Oder and at first I didn't think twice about it but as I was loading the truck the smell didn't go away and then realized that the fuel line was off and gas was split all on the tank when I call the location they explained that someone siphoned the gas from the tank and broken it and someone ducked taped it closed. This is a major problem and that stupid little issue could of possibly cost me life because of the negligents of someone else. I have photos if needed and there is a record of me calling for road side assistance and too add to the issue the location I rented this truck from already knew about this issue before I took the truck off the lot. I learned this info from the roadside assistance guy because he was to fix that problem a week ago.Shawn L.
El cliente no dejó un comentario.VERONICA R.
El cliente no dejó un comentario.RICHARD J.
I was lied about the size and when I picked it up the check engine light was on â€¦the girl said it needed an oil change it will make it to Williamsburg vaâ€¦then they gave a 36 dollars credit cause the truck absolutely had no gas I didn't think I was gonna make it to the gas station then to drop off the truck to find out the things she said was in the contract WASNTâ€¦ I call back to speak with them and the manager got upset and hung up the phone on me and when I kept trying to call back they wouldn't pick upâ€¦VERY VERY VERY CUSTOMER SERVICEâ€¦I HOPE I NEVER HAVE TO RENT FROM THEM AGAIN CAUSE I WOULD TRULY GO OUT MY WAY TO PICK UP FROM SOMEONE ELSE THANK YOUTerri J.
Nothing Angie was spot on had my trailer ready and was a pleasure to deal withRichard G.
El cliente no dejó un comentario.ANGELA P.
El cliente no dejó un comentario.BRIAN B.
El cliente no dejó un comentario.Pedro C.
Morgan did an outstanding job of dealing with some reservation issues and making things as promised online. Store was very busy and her customer service was nothing short of amazing. She deserves a raise.Michael B.
El cliente no dejó un comentario.Tammy M.
The ladies that helped me book the truck via phone provided no instructions. They didn't tell me I had to download an app, take photos or any of that for after hours pick up. They just said log onto your account at the website. She also barely wanted to help me book the truck. Then the truck I booked a week in advance wasn't even available. Thank goodness for customer support who helped me and made everything easy.YAHNAE J.
I have use them before and they have been excellentJACQUELINE G.
Great place to rent U-Haul trucks and storage. I will return and continue doing business with Angie and her girls.CESAR P.
El cliente no dejó un comentario.Abigail T.
El cliente no dejó un comentario.Daryl J.
need reply to adjusted billing...failed to provide 12month free,,,was told a 13 month was added but have not received a new receipt to show it..please replyRaymond B. | Reservación
Reserved 10x20 with Electricity for $145 - Disappointed Not available. Offered choice of 2 10x20 spaces @ $140. On line deal -1 free month free lock with 1 month paid - also NO Longer Available.BARBARA D. | First Impressions
Servicios adicionales en esta ubicación
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