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Patricia M
Customer Reviews for Medina Lake Secure Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service!
There are no U-Haul employees on site to ensure the customer can obtain the rental equipment, and U-Haul did not provide me with any instructions about how to get access to the rental truck keys from a lock box. I was able to make phone contact with someone associated with the Medina Lake Secure Storage Co. (phone # on locked gate) who gave me the lock box combination. This allowed me to get the keys and obtain the rental truck.
Charles FService person was very helpful
barry iThe pick up place was terrible. The truck was parked in a rocky lot and the reception was terrible. It took 2 hours just to go through the online pick up process vis the uhaul help line. All agents were wonderful tho
Lisa V