First, I had a reservation for 8am but the place of business was not open on time. I didn't leave until 8:46 which put me behind from the start and caused other issues throughout the day. Second, I returned the uhaul early and looked at the mileage which was a lil off because my trip didn't add up to what was on paper versus actual. When I got my email confirmation of the bill, I noticed I was charged more for mileage than I had actually driven. When I called, the employee looked and said she would have to call someone to find out and give me a call back. I never received a call and the issue still hasn't been resolved. Just based on the two interactions I've had, I'm not very happy. I missed a critical furniture delivery on Wednesday because of their tardiness and now I have to wait till next week for my delivery. Again, not very happy! I would appreciate a follow up call to resolve this issue please.John N.
Customer Reviews for Tuffy Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Mark M.
El cliente no dejó un comentario.Madeleine T.
El cliente no dejó un comentario.Emmanuel W.
El cliente no dejó un comentario.Gregory D.
Great excellent service by the whole team in Sunday!Lori W.
Trailer picked up here; the door was hard to open and close. Attendant hooked up trailer with chain dragging the road. I had to adjust when I later saw it. Counter staff was not helpful.james H.
El cliente no dejó un comentario.Raymond L.
Furniture covers I had ordered were not available at this location. U-haul changed my pick-up location without letting me know.Caryl I.
When I completed the rental agreement online, I selected a hand truck, a dolly, 4 large boxes, and a mattress bag. When I arrived at the location, none of these items were said to be available. When I got to my destination to begin loading the truck, there were 3 dollies in the cargo area. I assumed that none of these items would be charged to me but then the boxes and mattress cover where shipped to my home address which was nearly 3 hours away and I no longer had need of them regardless. I will return them for credit to a local Uhaul center in the Raleigh, NC area.JOHN G.
El cliente no dejó un comentario.STEPHEN T.
El cliente no dejó un comentario.Kevin K.
The check in process via online was a nightmare. Then I had to go on to get the keys which doesn't make sense as it didn't save any time.Geena C.
El cliente no dejó un comentario.James O.
Would definitely use this company again. Great staff!!!Monkeia M.
El cliente no dejó un comentario.Steven H.
El cliente no dejó un comentario.WANDA P.
El cliente no dejó un comentario.Juan G.
El cliente no dejó un comentario.angela J.
I would say to put the jey return in a more visible spot near the doors of the building. We almost put it in the wrong slot because we didn't know where it was at.John W.
We dropped off after hours but the whole place was kinda creepy. It wasn't terribly obvious where the truck was supposed to go.Jim F.
I think one ways shouldn't be a flat rate I also think one should be reimbursed for gas overage since if we don't have it at the exact spot we get charged three times the amount. That's a little pricey and asinineAshley S.
El cliente no dejó un comentario.Shashi Kumar M.
El cliente no dejó un comentario.Glenn J.
Didn't reimburse my over filling up the gas tank. An expensive inconvenience that wasn't communicated to me at the first locationSarah S.
El cliente no dejó un comentario.Nicole I.
El cliente no dejó un comentario.BECKY C.
El cliente no dejó un comentario.Teresa V.
Better customer serviceJytavia B.
El cliente no dejó un comentario.Peterson J.
El cliente no dejó un comentario.ERNEST M.
Everything and the experience was great also great customer serviceAlex G.
El cliente no dejó un comentario.KEITH H.
Was told I could drop the truck off at a different location but upon getting there was told it had to be brought back to the same location. Truck needs alignment, felt dangerous to drive on highway.JOAN F.
My experience with uhaul was awful not only was the customer service terrible both with corporate and also instore on Wilkerson they came and took the truck after telling me that I could keep the truck for some extra days then they left the truck unlocked and my stuff was ram sacked and vandalized and broken and they basically told me that it was not their problem I would never tell anyone to use this company I'll tell them to go to budget or any other moving companyCATTENNA T.
El cliente no dejó un comentario.ALLISON G.
El cliente no dejó un comentario.WOODROW C.
El cliente no dejó un comentario.Jonathan L.
El cliente no dejó un comentario.SHANNON D.
Only one computer had the UHaul software which caused a long line. Both of them should have the software to serve customers.Martin S.
The one person was not very friendly there that told me where to park the trailer. Also I had no help in hooking the trailer. The lady at the front desk was friendly though.John S.
El cliente no dejó un comentario.WIGBERTO R.
El cliente no dejó un comentario.WILLIAM C.
El cliente no dejó un comentario.ERIC W.
El cliente no dejó un comentario.NIPHOTI B.
El cliente no dejó un comentario.Alexzandria F.
Great customer service representative.VANESSA A.
Have the drop off box with somebody I can locate it I had to go back the next day to bring the keys because I did not see the dropboxWILLIAM B.
El cliente no dejó un comentario.KEITH T.
El cliente no dejó un comentario.Dennis H.
El cliente no dejó un comentario.Keshia C.
El cliente no dejó un comentario.HECTOR S.
El cliente no dejó un comentario.Shareka A.
El cliente no dejó un comentario.Natthawat W.
El cliente no dejó un comentario.Justin T.
When a customer does a reservation for a uhaul and a furniture dolly and the location doesn't have dollies you should inform the customer at the time of the reservation. That will allow the customer to have an option to choose a different location to ensure all equipment needed is available. It was a huge inconvenience the day of my move finding out I had to go purchase a furniture dolly.Tashanda J.
El cliente no dejó un comentario.STEVEN B.
Very good serviceMARCOS H.
Nice staff and truck was in pretty good condition. Made it down the highway and back again fully loaded with no issues.JAMES N.
El cliente no dejó un comentario.JEFFREY S.
The drive train and brakes need to be checked on the truck that I rented. At times, both unload and loaded, the RPMS would climb to 4k before changing gears. Brakes were spongy, a good amount of travel.Terry O.
Price did not match advertised price.KAYLAN J.
El cliente no dejó un comentario.TRACEY S.
no one at the front desk to helpCarlos A.
El cliente no dejó un comentario.Debra V.
El cliente no dejó un comentario.LAURENNICOLE F.
El cliente no dejó un comentario.Ricardo A.
El cliente no dejó un comentario.ANDRE R.
Give more information about uhaul products and servicesCharles J.
Run down auto shop but it was fine just didn't compare to the other location but it was okayMicah M.
El cliente no dejó un comentario.JOSHUA B.
El cliente no dejó un comentario.SONJA R.
Very good experience!VICKIE D.
You're a very good experience. Would recommend to everybody.richard G.
Angela did an excellent job with helping me receive the U-haul truck.TRACI G.
El cliente no dejó un comentario.rosalia G.
Everything was great. Easy Quick Friendly staff.ROBERT R.
El cliente no dejó un comentario.DAVID K.
El cliente no dejó un comentario.ROBERT C.
That customer service was great! and very helpful.Nomanda N.
El cliente no dejó un comentario.TODD P.
Nothing wrong with the location, but the truck was not ready when I needed it and I got to my location and found debris in the back and under the seats.Jared S.
El cliente no dejó un comentario.Jeremy L.
NO commentsCARLOS R.
El cliente no dejó un comentario.BENJAMIN S.
You can start by stopping this truck share bullshit. Buy more equipment so that customers can get their rental truck when needed and not when it's scheduled to be returned. Your service sucks. Budget will be my go to from here on. Fuck uhual.Ricco M.
El cliente no dejó un comentario.Kevin C.
Friendly and considerateJAMES B.
El cliente no dejó un comentario.Kiara B.
El cliente no dejó un comentario.Deidre S.
El cliente no dejó un comentario.SAHAAD W.
Sales associate was not fast or efficient. I completed the online reservation to make the transaction faster & it wasn't. Sales associate just handed us the keys after verifying the reservation & we were left to find the truck ourselves.Patsy W.
El cliente no dejó un comentario.Treme V.
awesome staff...NATHANIEL L.