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reuben d
Customer Reviews for Tucker Town
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I turned the key in at a BBQ stand, I wouldn't say they were helpful, but did take the key and the vehicle got checked in the following morning. I was concerned enough about the dropoff location that I called UHaul to make sure the truck got checked in. Of course it hadn't at that time, but later in the day it did and I wasn't billed any extra. The location was strange. there was a building, a storage building, and a BBQ stand. Had no idea where to go but there was a key drop box at the storage building. I was uncomfortable doing that, so gave the key to a woman at the BBQ stand. Nothing against the BBQ lady, but I wouldn't use this location again.
Joe LDidn’t use the it vehicle didn’t fit
Ruben TALL WENT WELL, GREAT SERVICE
ROCKY LWe were expecting a nice barbecue eatery, instead found a strange shed and outhouse, that allowed drop-offs. Maybe for some folks it would be fine, for us, it was very uncomfortable and unclean. The person I met said to park the truck and pretty much walked away after saying about a window that I didn't understand. Found the lock box and left the key in it and got out of there looking for somewhere to go to the bathroom.
Robert JThey were closed when we dropped it off.
Charles KGreat customer service highly recommended. My truck broke on my way to San Antonio. I was anxious and didn't know how I was going to make it. Jackson was so kind and helped me to ease my anxiety. Thank you so much for such great costumer service!
Marcela AYou can only get a truck at their convenience. 10:30 or maybe 3:00 Good luck cuz you will need it.
Linda FOffer more ways to pay.
Timothy WLet people know what to expect!
Cecil CClean it up
Phillip BThey charged me $40 for an extra day when I was 12 minutes late
Justin AEverything went very smoothly. Staff was wonderful through the process.
Jacob C“BBQ comes before U-Haul” you’ll have to wait! That’s what I was told. Then the lady didn’t know how to work the iPad, so she handed it to me to enter the info. I didn’t know how, so I got on my phone and entered it. The whole process took an hour. Returning was simple. She said “wait a minute, he’s here, let me go get him.” He showed up in a couple minutes and said you’re good to go in a few seconds! Make sure you get him and not her.
Don HI used this location because it was close to where I was.
george tThe agent at the location did not do any paperwork as this is a bbq restaurant and it was lunch time. Because of this there was significant confusion about pick up. Several texts and phone calls asking if we still needed the rsvp. I had to call customer service to get everything straightened out after talking to several other people.
Billy JBetter maintenance and enforce uhaul reps at this location to hookup and inspect prior to each trailer rental
John OThe service where I picked up the truck in Corsicana Texas was good. But the service where I returned the truck and the trailer was at best very infuriating and so disrespectful staff that I have never seen anywhere else before. Thank Gis Uhal is not the only place to rent.
Eskinder DThe light kit was inoperable and they had to piece together a working system while we waited.
Susan GNo problems with anything. Great equipment.
Milton KNone need
TOMMIE HNo comment
Ronda HCheck out the BBQ at this place, get your truck rental all done will eating some great Que
Robert CGo to a different place.
Charlie RThe young man at my rental was awesome and hooked me up. Although, when I got to my destination...60 miles away, the ball was not locked down...oops!! Very nice, professional young man. Lucky we didn't have an issue.
Kristi CClean the truck
MICHELE LThe location has multiple businesses run out of it and not enough personnel. I had to wait to check out the truck due to lunch orders needing to be filled. I understand priorities but really. Also, I was charged for a dolly and blankets but neither were in the truck. When I called to inform the pick up location, all I was told was to let the drop off location know. Not very helpful.
Marlise CFast, friendly and helpful!
Lori HPeople were nice and friendly and place was easy to get to.
Irene Pforgot to put moving blankets back in and had to bring back. They were so understanding and helpful. I will use again. Actually soon too.
Sherry SFast friendly service, had just the right item when I needed it. Thanks
Brian AYour strength is the number of pickup and dropoff locations. But, I do not like when I select one location and then getting texts from another location trying to snake the rental.
Randall SI was absolutely thrilled with the entire experience. Great customer service. Quick pick up and check in. I guarantee should I need another truck rental Uhaul is the only company I'll use! Great job!
Sarah BThe light plug had a piece that was broken. The lights worked, but it may not work next time???
Elecia PThey were friendly and helpful.
MARK FCustomer service is awful, the lady is more interested in her food business than the uhaul sevice, i had to wait for her to finish cooking her burger so she can take care of me, the the dolly she gave me was broken, she didn't know it was that way, so she exchanged it for a good one but never made tha trade, so i didn't get another receipt, and when i went to return it the couldn't find that dolly, and had to wait a ling time to drop off until they figure it out, plus i think the price is awfully high,
Mauricio DNever received and paper work, didn't tell us about putting gas back into the rental, didn't let us know were to leave the truck!
Cynthia JProvided credit card upon pickup of small trailer on 7/19/19. Returned trailer within 24 hour allowance. Twelve days later received email for unpaid outstanding balance of 36.25 and that non payment would turned over to lawyers. Email also said it was for an 7/28/19 transaction which was also paid with credit card for a large enclosed trailer for 166.00. I'm really confused by now. I called my bank to find out that the 7/19 transaction was never charged because dealer lost my credit card information. Why didn't they call me for it?:U-haul has my customer profile information, instead I get a nasty mail. The worst of it is that I had to perform all of the investigative work and it was the U-Haul dealer negligence. I am not to fond of U-Haul at the moment.
Leonard Lconvenient and easy. very fast check-in and the receipt was mailed within minutes
JIM RGet better customer service. Personnel very rude and uncorroborative.
Franklin CDon’t park the truck in a mud hole!
Justin HI really did not need such a large truck. Please stock smaller vehicles at this location.
Myron MVery friendly and helpful.
Kenneth PA little difficult to find the store & figure out where to go once we got there, but the owner/employee who checked us in and took the keys was very kind and helpful.
Christopher MThe owner Barry and his wife Andrea were super!
James GI rented a 6x12 trailer for 1 day with no insurance (because I needed it for a few hours for a short trip.) Was quoted $29.95 I returned the trailer the next day and notified the person. Today I noticed that I was billed for 3 days and $24 insurance. I need to be refunded ASAP for the extra 2 days and insurancve I opted out of.
Steven TYou need to have someone at the facility that can fill out paperwork and provide customer service.
Michele T