Customer Reviews for TT AutoBeauty Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very good customer service. Great location for pick up my rental truck.

Rating:

5.0

Staff is cordial and service is amicable. Willing to go extra mile to make things right. Highly recommend.

Rating:

5.0

A Matt should be provided upon request for the floor of the van.

Rating:

5.0

Truck share app has glitches and delays the time for approval, my rental was for 9 am and didn’t get truck until 10 am. A times the app keeps going back to previous screens when I am doing the right process, upon returning truck I did payment process but upon taking photo of truck condition, the app kept on restarting taking pictures process. I called in and was told to take photos and respond to person email which I did. I am still awaiting that response to my email that they received the pictures. Apart from the delay and lack of proper communication. I still think this is a fairly great system and great full I was able to rent truck to do my move

Rating:

5.0

Just continue to do what you have been doing. Continue to provide excellent customer service

Rating:

1.0

Gave me a totally different truck than what I reserved for. Total headache to make it right

Rating:

5.0

Harrison is well trained employees, he is super friendly and professional. Explained the whole rent and return procedures patiently and clearly.

Rating:

5.0

I went to TY autobeauty , honestly , best experience I’ve ever had with a U-haul dealer , made it easy for me , very flexible and professional, i usually don’t care to leave reviews, but I need to get them the credit they deserve .

Rating:

4.0

I ordered 6 furniture mats but only received 5. Otherwise the service was excellent.

Rating:

3.0

It took me over 1 hour to get the key for the truck. The process was long. The trucks needed an upgrade. The truck was not clean.

Rating:

5.0

Just a quick note to let you know that Harrison and his team at TT AutoBeauty in Markham provide excellent customer service - would HIGHLY recommend them!

Rating:

5.0

Friendly and supportive location! Welcome to all people

Rating:

5.0

nil

Rating:

5.0

It would help to put stickers on certain areas that are required for return inspection purposes. It took me quite some time to figure out which area needed to take pictures for review. Have a numbered label with an arrow indicating which way the camera is pointing.

Rating:

5.0

Great Experience !

Rating:

5.0

The staff were efficient and friendly. The process involved taking a number of photos with cell phone but it was all carefully explained. Return process was carried out when the office was closed and relatively easy to follow on line. Overall a good experience

Rating:

4.0

The lady in the office and on the phone was most helpful, every step of the way. I just don’t understand on the busiest day of the week, why on earth the office is closed.

Rating:

5.0

Friendly Services knowledgeable about there vehicles great location easy pickup and drop off would highly recommend this place most of all I even got them to clean and detail my car at TT Auto Beauty which is where Uhaul is located 190 Bullock Drive Unit 16 in Markham

Rating:

5.0

There was no dolly which i asked and pay for it i have also put that into Chekin procedure but still no refund

Rating:

2.0

It got cancelled at last minute

Rating:

1.0

Don't advertise and then facilitate an ability to pick up a truck and leave a truck at a location when this is not a service that you offer. Honor original reservations made. Make sure rented truck is filled with rented equipment, as opposed to being empty. Do not charge $100 for missing rental equipment that you did not provide. Moving days are stressful. You made the experience worse. I'm very disappointed.

Rating:

4.0

Trailer was dirty on the outside only

Rating:

5.0

More options of trailers at this location

Rating:

1.0

It took us 20 min to open the lock it was stuck and the car was frozen, we had to break the ice for 40 min. Then we found out the wiper is not working and then the dolly that we had ordered was not inside the truck . The worst experience we have had so far with u-haul.

Rating:

2.0

I opted for an in person pick up which would’ve been easier for me . When I went to pickup , to my surprise I was advised to complete the mobile pickup proccess , I had to call uhaul and be walked through and it ended up taking 40 mins till I left the lot , I was completing the proccess in the cold and rain which was very unpleasant . Windshield washer fluid was empty which was very inconvenient during the rain drizzle . Tires were slippery . Overall , not a good pickup experience . If in person wasn’t available , not sure why they offered in the first place .

Rating:

5.0

Everything was great. I really enjoyed their service and kindness.

Rating:

5.0

Smooth process. Great service and reception.

Rating:

5.0

I had some trouble with the online check-in; had to login twice, as I seem to have been kicked out, and needed help from another Sunday customer. Not particularly clear what an “additional document “ is, either-explain better. Process took 20 minutes in rain!

Rating:

5.0

Efficient rental experience

Rating:

3.0

To actually have the Uhual for the location the customer chooses and to actually make it a truck share instead of last minute changes and inconvenience

Rating:

4.0

Digital (mobile) interaction with U-haul for the pick-up and drop-off of the rental vehicle was disasterous. Only the intervention and help of the owner of TT Auto Beauty, Harrison, saved the day. U-haul needs to have an complete overhaul of its system for the handling of the mobile pick-up.