Customer Reviews for TSD Auto Broker LLC
(U-Haul Neighborhood Dealer)

46 comentarios

3430 Pio Nono Ave   Macon, GA 31206

(478) 787-6974

Horario

  • Mon–Fri
    10 a. m. - 6 p. m.
  • Sábado
    11 a. m. - 6 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(478) 787-6974

3430 Pio Nono Ave
Macon, GA 31206

Servicios en esta ubicación:

Horario

  • Mon–Fri
    10 a. m. - 6 p. m.
  • Sábado
    11 a. m. - 6 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The only problem I had was that they were not aware that I was coming and I selected to do the online check-in but if I would have shown up as planned after hours then I wouldn't have had a Uhaul. Luckily i showed up early but this is not the 1st time this has happened with a Uhaul broker so something needs to be fixed in that regard.

ALISSA B. 
Clasificación:
5.0

Mrs. Sharika Duhart provided excellent customer service, she was polite, professional and quick. It didn't take long at all. She helped my new home experience to be fantastic. I would certainly recommend anyone and everyone to her store. Awesome sauce and I book her everytime

Shameka W. 
Clasificación:
4.0

Very Helpful

Bobby L S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMDASS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

christina M. 
Clasificación:
3.0

Maybe have the truck clean before renting it…

Kashaun H. 
Clasificación:
4.0

We thought the amount charged for a small open trailer was much too high.

ANNE J. 
Clasificación:
4.0

Improve the check in process when returning usin the internet to drop off at a location that is closed for the day

Danielle K. 
Clasificación:
5.0

Great experience. Would definitely rent from this location again.

TORI H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JODY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy Z. 
Clasificación:
5.0

They have awesome service. No improvements needed.

Robby B. 
Clasificación:
5.0

I had two issues. First issue was I had a 330pm appt on yesterday 11/29 and the customer didn't show. I called the office and the lady asked if I wanted to reschedule I said yes and she said a $50 credit will go towards my account. Next day 11/30 I go to new location and the credit wasn't applied at all. The lady documented I was suppose to call but didn't tell me anything… Second issue is that the new location I was at didn't have an appliance nor utility dolly. She called at least 5-6 different dealers to find me one and she did. I truly appreciate her doing that. When she was looking in the system they all said the equipment was available but when she called none were there. The system needs constant updates on that. Other then that everything else was fine

Roderick W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP G. 
Clasificación:
2.0

They had a robbery and really were not interested in me

Tom G. 
Clasificación:
5.0

Excellent customer service

ANDREW C. 
Clasificación:
3.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucretia H. 
Clasificación:
5.0

great job! stay the course!

STEVEN Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRONE C. 
Clasificación:
4.0

Make sure trucks are working properly. This one had steering issues.

Chalana M. 
Clasificación:
5.0

Everything was great. Will be coming back in the future.

Kourtney D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michaela B. 
Clasificación:
1.0

They said they were open until 6PM . My pickup time was 5PM. I got there 7 minutes late but no one was there. I went through the mobile checkout process with phone support but the doors to the truck were locked. I had to cancel the car hauler I had reserved forcing my wife to drive the car. Fortunately, phone support found another truck local. However I had to wait a while for the regional guy to show up. When I got into the truck, it didn't have enough gas to get me the few miles down the road to my house. I filled it up with fuel immediately. Prior to returning the truck I checked the rental agreement to verify the truck had marked as being on empty. It was marked as full. The truck itself was clean and no mechanical issues. However, in-person customer service SUCKED! Phone support was good though! Very disappointing experience with U-Haul.

JASON S. 
Clasificación:
3.0

Drop off was changed to this location without my consent, it was many miles out of my way, and I have no idea why you changed it.

Andrew D. 
Clasificación:
1.0

Person was rude and refused to write me a receipt showing trailer was returned even though thier system was down. Several calls to uhaul to ensure it was closed resulted in over a week of waiting, broken promises that someone would get this settled and contact me. Return location person refused to answer phone with exception of one time and then they are rude and put me on hold indefinitely. Overall it was an unpleasant experience that will cause me to consider not using uhaul in the future.

Janet B. 
Clasificación:
5.0

The lady in charge went above and beyond to handle my rental. I made Reservations Online 2 days before An hour later U-Haul called me And changed the location to another one . Turned out both online locations were no longer serving U-Haul . When I arrived in town and tried to locate the second location I had to drive up and down the streets until I found this particular Location . She went online Corrected everything and I was able to rent the car carrier from

duane S. 
Clasificación:
5.0

My tow dolly was not available when I got there to pick up. She had to take me to two other locations to find one. She was super nice, but getting everything picked up was a goat rope, and I already had to drive to Macon from Warner Robins. Was promised a 50 dollar credit for the trouble, but the return agent didn't see it on my reservation.

Joshua C. 
Clasificación:
2.0

Dropped off after hours

Marcy M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ERIN K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Calah S. 
Clasificación:
4.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

Bueno

Bobby P. 
Clasificación:
1.0

No one was at the location to let me into my truck. I called the number on the door and they said they were out of town. Had to work with UHaul to track down a replacement truck. The replacement truck then did not have the dolly I ordered. Lost several hours on my moving day.

Brandon S. 
Clasificación:
1.0

OVER CHARGED!!! WHEN CALLED TO ASK ABOUT THE EXTRA AMOUNT TAKEN OFF MY DEBIT CARD, THEY CAN NOT FIND MY ACCOUNT, WAS TO GET $10.00 CREDIT, I HAVE IN WRITING, HAVE NOT GOT THAT EITHER!!!! OVER CHARGED BY $36.44 - $10.00 CREDIT $26.44, AND SHE STATED SHE WAS GETTING THE FIELD MANAGER TO CALL, LIKE THAT IS GOING TO HAPPEN!!!

REGINA U. 
Clasificación:
5.0

Gracias.

amy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina T. 
Clasificación:
4.0

Make sure that card machines with chip reader is in place before tenting.

JOANN T. 
Clasificación:
5.0

Customer service was perfect!

Tabatha W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikki J. 
Clasificación:
3.0

I ordered a furniture dolly with my moving van and didn't receive one. And although I like the convenience of picking up 24/7 after hours, the app has issues loading. I've tried on multiple mobile devices to no avail. Then finally it works after constant restart of application.

Sha'Dae S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIKITRICE J. 
Clasificación:
4.0

Open on time

Ernestine R. 
No se han enviado comentarios para esta ubicación.

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