Customer Reviews for Truman Station
(U-Haul Neighborhood Dealer)

517 reviews

1601 Truman St   San Fernando, CA 91340

(818) 361-4648

Office Hours

  • Mon-Sun: 7 am–7:30 pm

Services at this Location:

Contact Us

(818) 361-4648

1601 Truman St
San Fernando, CA 91340

Services at this Location:

Office Hours

  • Mon-Sun: 7 am–7:30 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The employee was good

Gary Sande 
Rating:
5.0

Customer did not leave a comment.

LORIS MNATSAKANYAN 
Rating:
5.0

Customer service was great. In and out in minutes. Checking back in took no time

Steve Carney 
Rating:
1.0

Be honest and don't take advantage of customers. I would never rent from them again .

Mary L Iturriaga 
Rating:
4.0

Place for returning overnight the trucks

Pablo Rivas 
Rating:
5.0

Muy buen servicio muy amables

Sebastian Gonzalez 
Rating:
5.0

Good People

DENNIS KONWINSKI 
Rating:
5.0

Customer did not leave a comment.

Scott Vanbeekom 
Rating:
5.0

Customer did not leave a comment.

Will Navarro 
Rating:
3.0

Area was cluttered and kind of sketchy. There were no instructions on where to park the truck. Personnel were not wearing anything that indicated they worked with the U-haul service.

Michael Jeff 
Rating:
5.0

They were literally above and beyond helpful. The customer service was out of this world. A breath of fresh air that you wish people were like this more often

Andrew Hernandez 
Rating:
5.0

Customer did not leave a comment.

Essa Ammari 
Rating:
5.0

Customer did not leave a comment.

samuel camarillo 
Rating:
5.0

Thanks for the big help.

Melvin Ajcuc 
Rating:
1.0

Bad customer service also your policy states that u will return my deposit right away on my debit card after returning the vehicle and that’s not true they told me I have to wait 2 business days

Benny Dorado 
Rating:
5.0

Customer did not leave a comment.

Herair Rostamian 
Rating:
5.0

Customer did not leave a comment.

tika lama 
Rating:
5.0

The best place ever

Armen Chaparyan 
Rating:
5.0

Customer did not leave a comment.

Dennis Soto 
Rating:
5.0

Great customer service 👏

Phillip Langworthy 
Rating:
5.0

Customer did not leave a comment.

Kathryane Foster 
Rating:
5.0

Very nice staff and professional.

Evony Hernandez 
Rating:
5.0

Nice service 🙏

Ana Herrera 
Rating:
5.0

Customer did not leave a comment.

YOLANDA ANGAINO 
Rating:
5.0

I love this service 🙏

ana herrera 
Rating:
5.0

Very helpful / kind / understanding staff. Very satisfied with my drop off.

ma susan sison 
Rating:
5.0

Customer did not leave a comment.

Tammy Edmonds 
Rating:
4.0

Customer did not leave a comment.

David Kaiser 
Rating:
5.0

Excellent and friendly customer service.

Marsha Van Valkenburg 
Rating:
5.0

I rented a 15' UHAUL truck from Truman Station. It was super easy to check in and rent. Urieal helped me and was really friendly and sweet. Return was super easy. I would definitely rent recommend renting from this location.

Audra Iovino 
Rating:
5.0

This particular location has a selection to choose from. In addition, they have a long range of service hours, starting at 7am, which helps one jumpstart their day. Definitely returning back for my moving needs!

Mike Hernandez 
Rating:
3.0

Vehicle was dirty inside outside the engine light was on the tire pressure for let side front dropped 2 times I had to stop and pump air and Obviously the pressure light was on all the time antenna was broken the tank was 3/4 full when I got it they made me put gas full tank my mistake that I did not took photos from the gas Guage. Lucky me I took pictures from scratches without u_hayl stickers so I could proof the scratches.

Mishel Moosakhkanian 
Rating:
3.0

Customer did not leave a comment.

Bernadette de Barajas 
Rating:
1.0

Was charged the hold fee of $218 not the actual rental fee of $68. Very poor experience and customer service

Christian Augenstein 
Rating:
5.0

Friendly service and quick.

JOHN REYES 
Rating:
5.0

The website/app didn’t give prices for multiple day rentals. It only gave the daily rate of $19.95 and .89/mile. When I rented the van, the van’s quoted rate for two days was $39.00 a day and .89/Mile. It didn’t mention that the increased rate included 100 miles per day, and that additional miles cost less (.49 versus .89 a mile). I almost went with a competitor as the competitor appeared to have cheaper prices. The only reason I didn’t use the competitor was due to equipment availability.

Patricia Charlton 
Rating:
5.0

Customer did not leave a comment.

Armen Chaparyan 
Rating:
5.0

Fast service great place 👍 👌

Guadalupe velasco 
Rating:
1.0

Smashed my hand with door due to equipment failure

Jose Torres 
Rating:
1.0

Smash my finger on defective object

Jose Torres 
Rating:
5.0

Best U-Haul in town. No Problem whatsoever. The gentlemen who helped us was the coolest guy ever!

Francisco Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Sabrina Nickum 
Rating:
5.0

Customer did not leave a comment.

Paul Chang 
Rating:
5.0

Customer did not leave a comment.

Eric Poroj 
Rating:
5.0

Customer did not leave a comment.

Eduardo Rodriguez 
Rating:
1.0

Customer service

Victor Limon Perez 
Rating:
5.0

I have rented many U-haul vehicles and equipment over the years and the customer service at this location is by far the best I have ever received. The fast, friendly, efficient service that Hyke provides for his customers along with his attention to detail never disappoints and I always look forward to my next rental!

Kevin Kendall 
Rating:
5.0

I love this Company

Armen Chaparyan 
Rating:
5.0

Nothing really. Customer service was great, location was fine, the condition of the truck was good as well. Overall we were satisfied with our uhaul rental experience from this location. Thank you

Abraham Munoz 
Rating:
5.0

It was quick and easy. I paid what I expect to and the gentlemen who assisted me were very helpful.

Brenda Lindsay 
Rating:
5.0

I was unfortunately late to my reservation, Sam understood my honesty of not being able to arrive on time and did one time exception to complete rental service and treated me with Excellent Customer service and respect. I strongly recommend Uhaul services to the community Grateful Experience. Isis

Isis Hernandez 
Rating:
5.0

The morning people are very good and knowledgeable about their products and vehicles. The afternoon people working are very well informed and helpful. Both morning and afternoon people are friendly, kind, and help me out greatly. I really do appreciate everything they are doing for me and uhaul.

Ivan Caravantes 
Rating:
5.0

Customer did not leave a comment.

Ray Remo 
Rating:
3.0

The service was great and the people were very pleasant and helpful. I only said average because the area is not the greatest and the vehicle was not clean but they were wonderful.

MARSHA GARNETT 
Rating:
3.0

Customer did not leave a comment.

Thomas Fecke 
Rating:
5.0

Not much all I gotta say is The Elder Man was really nice n his co wkr that also helped was really nice n both were very helpful, getting the truck n returning it. Ty for Ur Great Service

irma maritnez 
Rating:
5.0

Customer did not leave a comment.

Marsha Van Valkenburg 
Rating:
5.0

Customer did not leave a comment.

Roxana Reyna 
Rating:
5.0

Customer did not leave a comment.

Cynthia Rodriguez 
Rating:
3.0

Driving in hot weather, The air condition blower was not working consistently.

samuel ornel camarillo 
Rating:
5.0

Customer Service was excellent they went above and beyond on making sure I was happy.

MIGUEL GARZA 
Rating:
5.0

I reserved 2 dollys but they only had 1 and it made moving a 2 bedroom apartment way slower. The people working were all super nice and knowledgeable so I appreciate that.

Cecilia Holm 
Rating:
5.0

Customer did not leave a comment.

jose munoz 
Rating:
4.0

Customer did not leave a comment.

JOSE ROMERO 
Rating:
5.0

Customer did not leave a comment.

MARLENE MENDEZ 
Rating:
5.0

Great service

gustavo carenas 
Rating:
5.0

The guy that helped me was very nice and helpful and fast and gave helpful suggestions

samantha fitch 
Rating:
4.0

Customer did not leave a comment.

tadhana cheer 
Rating:
5.0

Customer did not leave a comment.

Alexis miller 
Rating:
2.0

The young gentleman that checked me out was great as always. The older guy that checked me back in saw me fill the tank at his station, looked at the gas gauge and said I needed more gas. Matching the tank to the paper is not easy. There was a very insignificant difference. He said to put another half gallon in and it would be fine. I expressed my discontent and said to charge me if he had to. Got the final bill and he charged me two gallons that added another $12 to the bill. Nickle and dime BS....

Rod Kainz 
Rating:
5.0

Customer did not leave a comment.

rami danial 
Rating:
5.0

They had excellent service, were friendly and had excellent customer service!

Maria Sanchez 
Rating:
2.0

Customer did not leave a comment.

Hoang Nguyen 
Rating:
4.0

Staff was very friendly and knowledgeable!

Wendy Rieley 
Rating:
5.0

👍🏼

Armen Chaparyan 
Rating:
5.0

Customer did not leave a comment.

Gustavo Rodezno 
Rating:
5.0

It was a pleasure working with their team.

Charles contreras 
Rating:
5.0

Customer did not leave a comment.

Esteban Briones 
Rating:
5.0

Fast and efficient!

Mayra Fuentes 
Rating:
5.0

Great service

PEDRO PIZANOESTRADA 
Rating:
5.0

👍🏼

Armen Chaparyan 
Rating:
5.0

Everything is good

Jose Gallardo 
Rating:
5.0

The best place to rent a U-Haul

Armen Chaparyan 
Rating:
5.0

Customer did not leave a comment.

Joe Febles 
Rating:
5.0

Customer did not leave a comment.

Conrado Ortega 
Rating:
4.0

Customer did not leave a comment.

David Hess 
Rating:
4.0

Customer did not leave a comment.

samuel ornel camarillo 
Rating:
2.0

Customer did not leave a comment.

Augustine Salcedo 
Rating:
5.0

Customer did not leave a comment.

Aracely Ponce 
Rating:
5.0

The best place ever

Armen Chaparyan 
Rating:
5.0

Customer did not leave a comment.

Blake Gibbons 
Rating:
5.0

Customer did not leave a comment.

Ray Remo 
Rating:
1.0

The cashier name Ivan was very rude have no customer service at all while the other guy name Chris was outside helping customers. This guy Ivan was standing doing nothing there was no customer I was waiting there about 15 minutes and he wouldn’t help me. I asked for help and Ivan responded very rude and loud you have to wait or just leave. now I understand why I hardly see people at this Gas station .

Reynaldo Batres  
Rating:
5.0

The only problem . I had,you guys don't take my debit card,deposit. And this is only in this location Other places always take mine debit cards

DAVID ROMERO 
Rating:
3.0

All Trailer lights not working Right tire went flat twice

Thomas Ramsey 
Rating:
5.0

I honestly can’t think of anything, my entire transaction from on line to in person was smooth, the gentleman who checked me in was very efficient

MARIA GUTIERREZ 
Rating:
5.0

Customer did not leave a comment.

Keith Sawa 
Rating:
5.0

Customer did not leave a comment.

Gabriel Mancilla 
Rating:
5.0

The vehicle was the worst U-Haul truck I have ever rented, but the service was the best I have experienced.

Courtney Tan 
Rating:
4.0

Customer did not leave a comment.

Abraham Martinez 
No reviews have been submitted for this location.

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