Customer Reviews for Truman Station
(U-Haul Neighborhood Dealer)

305 reviews

1601 Truman St   San Fernando, CA 91340

(818) 361-4648

Location Hours

  • Mon-Sun: 7 am - 6:30 pm

Services at this Location:

Contact Us

(818) 361-4648

1601 Truman St
San Fernando, CA 91340

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 6:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Christian C. 
Rating:
2.0

Customer did not leave a comment.

Jose E. 
Rating:
5.0

Customer did not leave a comment.

Leonard M. 
Rating:
5.0

They went out of their way to help me get a truck when I needed it the most. Even arranging a late pick up so I could take care of my business! I will never forget that! Thanks guys!!

Lenin M. 
Rating:
5.0

Customer did not leave a comment.

VANESSA J. 
Rating:
2.0

Upon recieving the truck, the gas was at 7/8's tank. Upon returning the truck I filled it up (to the top) and they still charged me 11 dollars because the gauge was broken. I have pictures of the incident. I will not be using again.

MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Customer did not leave a comment.

Jason E. 
Rating:
5.0

Customer did not leave a comment.

mary H. 
Rating:
1.0

Horrible customer service. Rude and confused about their job and inventory

ERIC S. 
Rating:
3.0

Had no knowledge of pickup from online the day before.

Kirk D. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

experience was great

James S. 
Rating:
3.0

Customer did not leave a comment.

Julio C. 
Rating:
4.0

Customer did not leave a comment.

MARC G. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Nothing! The Customer service is outstanding, Warm, and friendly.

MARY H. 
Rating:
5.0

Great location every helpful staff

HAYDEE M. 
Rating:
4.0

gracias for the last minute truck exchange 17” would of been to big. the 10” was perfect

CHARLES R. 
Rating:
2.0

It was kind of convenient however pricey for what it was. The truck was pretty dirty once we saw it in daylight.

Venessa L. 
Rating:
1.0

The truck was not fully functional. And no one told me. And this location was the worse experience I've ever had at Uhaul. I do not recommend this location to anyone.

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN F. 
Rating:
5.0

Customer did not leave a comment.

RAYPATRICK C. 
Rating:
1.0

I had a reservation at one place. That afternoon they called and said they didn't have my truck.They sent me to another place 2 miles further, when I Got there he didn't have any thrucks. They finally found me a truck 12 miles further. I told them that would cost me $25.00 more. They told me take it or leave it! I'm never going to use U-Haul ever again. I'm going to go YELP you right now!

Ken N. 
Rating:
5.0

Love renting from this place always direct and no fuss.

Louis Q. 
Rating:
4.0

Customer did not leave a comment.

Salvador H. 
Rating:
5.0

Customer did not leave a comment.

Greg R. 
Rating:
5.0

Customer did not leave a comment.

DEBRA T. 
Rating:
1.0

Rude service bad attitude, not quick and effective customer service

Julio M. 
Rating:
5.0

Customer did not leave a comment.

MARIA H. 
Rating:
4.0

Customer did not leave a comment.

Dean S. 
Rating:
5.0

Customer did not leave a comment.

Todd D. 
Rating:
5.0

Customer did not leave a comment.

Martha W. 
Rating:
5.0

123 Hume was excellent when picking up truck. The truck itself was clean and service was great. Even when returning the process was really quick and after a long day of moving, I appreciated the quick and efficient service at this location.

Melisa E. 
Rating:
2.0

Customer did not leave a comment.

Garrett M. 
Rating:
1.0

They over charged me. I told them the milage I required and still charged me an additional 40 miles and I asked for insurance $14 and only gave me the $30 option. I wanted the truck for 24hrs. He only gave me 5hr. And told me he would charge me late fee and other charges if I didn't have it back in time. Overall the worst uhaul experience ever and I rent trucks and trailers often. Never going to this location again. I still have not been refunded the difference!

Jesse M. 
Rating:
1.0

Truck was fine, but was the worst customer service experience ever. The owner was nice but the main guy helping us was extremely rude and tried to overcharge us. Will not be using this U-Haul location as long as that employee is there.

Silio L. 
Rating:
5.0

Great service!

Jeremiah B. 
Rating:
5.0

Super friendly service; very helpful and made my rental a breeze! Would absolutely rent from this location again.

Armando V. 
Rating:
5.0

Customer did not leave a comment.

DEREK W. 
Rating:
4.0

missed reservation guarantee but Charmain in scheduling was delightful and found me a different vehicle.

RICK N. 
Rating:
5.0

Customer did not leave a comment.

DIANA H. 
Rating:
1.0

I was called by this location after I did the mobile drop off. When I answered the representative proceeded to YELL at me for putting the keys in the drop box stating “that's only for after hours” then repeating back to asking me where I put them and cycling back again. After this happened two or three times he hung up the phone with a scoff. I was livid. I then pull safari back up to verify I hadn't miss read the explicit instructions. I had not. I then took a screenshot of the page where it gave instructions to place the keys in the Dropbox in bold and underlined letters. The location was small and nearly impossible to get into being between a gas station and tire shop.

KATHLEEN L. 
Rating:
5.0

Customer service was great!

Ravi D. 
Rating:
1.0

It took over a 1)2 to check out. I wanted to pay cash and the didn't know how to change from a credit card to cash.

JAN M. 
Rating:
1.0

Customer did not leave a comment.

Allan B. 
Rating:
5.0

This location always provides excellent service . I rent from them several times a month and their service is consistently excellent

Christopher M. 
Rating:
5.0

Very good customer service experience 👍

Marisol C. 
Rating:
3.0

Needs alignment - pulls to the right. When using auto-down, driver-side window mechanism grinds when fully opened.

Paul N. 
Rating:
5.0

Customer did not leave a comment.

Julie A. 
Rating:
5.0

Customer did not leave a comment.

jennifer H. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE L. 
Rating:
5.0

I use this station almost every week and they always do a great job.

CHRISTOPHER M. 
Rating:
5.0

Great customer service. Always informed of what's going on with current stock. They moved around a reservation so that I could get a bigger truck. The best place to rent a U-Haul!

Eduardo G. 
Rating:
5.0

Customer did not leave a comment.

Araceli P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

Great guy that serviced me

Carlos Y. 
Rating:
3.0

i recived a truck with a useless passenger side mirror held on with paking tape. Fortunately I didn't have to change lanes due to the short trip.

Michael M. 
Rating:
5.0

They always do a great job for me!

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
3.0

Customer did not leave a comment.

Corey S. 
Rating:
2.0

The cars power steering was horrid. Also was hard to drive because it was shaking so much

Elias G. 
Rating:
5.0

Thank you for your great customer service.

Daniel A. 
Rating:
5.0

All good

Christopher M. 
Rating:
4.0

Customer did not leave a comment.

Teresa D. 
Rating:
5.0

Everything was great

GERALD M. 
Rating:
5.0

Customer did not leave a comment.

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
3.0

I'll give props to one great man that came & helped me at this location. But overall never come here

Haley W. 
Rating:
4.0

great experience but please have them clean truck.

Jose A. 
Rating:
5.0

Customer did not leave a comment.

Vina D. 
Rating:
5.0

Great service

HESH-KE E. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
1.0

Truck floor was dirty/ muddy and seats were covered with dog hair. Fuel tank was a quarter full and I was charged three eights, paper work said truck had 653 miles when it had 670. I was told they had nothing to do with it, that all information is printed automatically by the system. It seems to me as someone is using the truck in between rentals. Not been honest is not a good business practice.

EMILIO P. 
Rating:
5.0

Good customer service and very helpful.

Bryan B. 
Rating:
5.0

Great fast service.

Jason C. 
Rating:
3.0

I Really Liked How I had Set Up the Rental Agreement on the Phone, so When I had Checked with the Place (day before) to find Just Walk-In, Inspect the Van, Request a Dolly & Drive away, Yea'!

HECTOR V. 
Rating:
1.0

There was a honors man in the truck and the staff at the location didn't check the truck before giving it to us!

Priscilla G. 
Rating:
5.0

Customer did not leave a comment.

EUN N. 
Rating:
5.0

Excellent costumer service at this location!

Claudinet G. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

Rosa C. 
Rating:
5.0

Super friendly

Dominica H. 
Rating:
5.0

The trailer was covered with mud. In addition, more tie down points need to be add to car trailers. Overall this was a good experience.

MICHAEL S. 
Rating:
5.0

Nothing your station uhaul did a good job and fast service

Daniel R. 
Rating:
5.0

I was able to check in and out quickly and the vehicle was clean and well maintained.I highly recommend this rental location!

Kevin K. 
Rating:
5.0

Staff very friendly and helpful.

ROBERT C. 
Rating:
5.0

My original confirmation was not granted, however, customer service found a larger truck for the same rate. It was nice but it was further away. Overall, I am satisfied.

Daniel G. 
Rating:
4.0

They do not have enough larger trucks!

Larry L. 
Rating:
5.0

Customer did not leave a comment.

CARLOS G. 
Rating:
1.0

Truck was dirty not disinfected , and dangerous steering conditions , horrible experience

Eduardo V. 
Rating:
4.0

I'm satisfied customer !

ANGELA S. 
Rating:
5.0

Customer did not leave a comment.

Helen D. 
Rating:
5.0

I would not change a thing. The team was very friendly.

Juan R. 
Rating:
2.0

The truck had broken plastic and dog food all throughout the back. The main guy there kept calling me by a different name, just cause he was saying the “English version” of my name. Very rude. The lady helping me was nice though.

Ricardo G. 
Rating:
5.0

The representatives very friendly and knowledgeable. Got through all the paperwork and instructions quickly and clearly.

MELISSA G. 
Rating:
1.0

The truck smelled like marijuana and cigarettes and it was extremely dirty

Javier F. 
Rating:
3.0

Customer did not leave a comment.

Mario P. 
Rating:
3.0

Customer did not leave a comment.

Larbi A. 
Rating:
4.0

Customer did not leave a comment.

Eduardo M. 
No reviews have been submitted for this location.

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