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JOSE M
Customer Reviews for Truman Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Great customer service!
TERRYL DVery dishonest business practice. The vehicle gas tank was completely empty when I picked up the vehicle and BEFORE I drove it off the lot. BEFORE I DROVE OFF THE LOT, I showed the employee and asked for clarification and he stated that I was supposed to put the gas. I paid$50 and filled the gas tank 1/2 BEFORE I LEFTand I brought the vehicle back with 1/4 tank of gas as per policy, which is very unfair because I paid for gas I did not use. The employee who I spoke with and showed the empty gas tank to when I originally picked the vehicle up, stated that it was my fault and I should have told him which I actually had done BEFORE I left the lot when I picked up the vehicle. Employee was very rude and disrespectful. This is poor customer service and very dishonest business practice. Especially since I swept and wiped down the back of the vehicle.
ERIC AI had requested a dolly and blankets. Didnt find out until I picked up the van that they were not available.
EVA KExcellent customer service equipment was clean fast and easy. Didn't even take that long to get our truck. Everyone was so nice.
SUSANNE CYoung man behind counter is always communicative, and willing to help. Recommend this gas station for your U-Haul rental needs and the shell gas price is exceptional. Extraordinario servicio al cliente
OSCAR RThe gentleman that helped us was very kind and helpful. He also had a great salesman smile. Made us very comfortable with there merchandise to carry our vehicle safely home. Thanks for your service U-Haul.
alejandra cThe man harassed me and my partner. She was confronted with the door opened by the man who worked here who was so mean. He wanted to charge us all kinds of fee's despite the contract highlighted. Horrible experience. I don't recommend to anyone going through anything because they just added on more stress . I don't know if it was be wise were both girls or what it was. But I don't recommend to LGBTQ* members or any women. He wanted to take the keys out of her hands and my partner had to yell at him. Ask him what he was doing we had approximately the whole day to turn the Uhual. Please get somebody NEW. Someone who just cares about humans.
MAGALY ROnly complaint is that there's not much room and it was hard to park where instructed because of the customers at the gas pumps, but there is not much that can be done about that.
Kelly DI like are the best
EDGARDO CThey didn't provide us with a 4-wheeler as far as we even had it in our reservation and called the place in advance 2 days before to check if our equipment is all good, I was told that we would get all the dollies, but in the end we never got our 4-wheeler.
NIKITA PGracias
JOSE RSpeedy service highly recommended
DANIEL VMy reservation for a truck was not honored so we were provided a van instead. The van was said to be at a quarter tank but was less and had the gas light on already. Upon returning we were accused of damaging said van and then called a couple hours later to be said "sorry the U-Haul manager failed to report damages prior to you taking vechicle". Horrible service, will not return
Leigha SGood Guy's
DENNIS KCleanliness is also what we are looking for rentals.
samuel oGreat customer service pleasure renting from thiss location.
HENRY BGood service
lorenzo pGuy that helped me Excellent service
ALBERTO RLights on trailer stopped working once leaving the location at some point? U-Haul should provide adapters free of cost and test lights on trailers often.
Brett Hthe man at the service desk was the only redeeming factor. Truck was FILTHY, Uhaul app didnt work at all, mileage fees were CRAZY, uhaul didn't have any of the supplies we ordered ie furniture pads, furniture dolly. Totally disappointed and will definitely not rent from a NON uhaul location again.
TIFFANY BHave the computer working to print receipts had a hard time getting receipt. I had to take picture with my phone at this location.
Dallas JPersonal amable
OFELIAoo OCustomer service was GREAT! have been going there for over a year and are my gob5o location for all uhaul trailer rentals.
IVAN RThe truck smelled like actual poop, we couldn’t see it but the smell was horrible.
ALVARO ZEveryone is friendly good costumers service , truck I used was clean. I will always use U-Haul for my needs and I will recommend to anyone. Gracias.
Miro EFriendly customer service and best prices I've seen. They make moving not a hassle. Moving costs money and this places makes it convenient not a hassle.
Joseph MThe clerk was kind and informative, the truck was new and in great condition and the location was convenient.
Tim MAmazing staff, & fast delivery service. Convenient drop off instructions for the working community.
Kaylene CThe employee was good
Gary SCustomer service was great. In and out in minutes. Checking back in took no time
Steve CBe honest and don't take advantage of customers. I would never rent from them again .
Mary LPlace for returning overnight the trucks
Pablo RMuy buen servicio muy amables
Sebastian GGood People
DENNIS KArea was cluttered and kind of sketchy. There were no instructions on where to park the truck. Personnel were not wearing anything that indicated they worked with the U-haul service.
Michael JThey were literally above and beyond helpful. The customer service was out of this world. A breath of fresh air that you wish people were like this more often
Andrew HThanks for the big help.
Melvin ABad customer service also your policy states that u will return my deposit right away on my debit card after returning the vehicle and that’s not true they told me I have to wait 2 business days
Benny DThe best place ever
Armen CExtraordinario servicio al cliente
Phillip LVery nice staff and professional.
Evony HNice service 🙏
Ana HI love this service 🙏
ana hVery helpful / kind / understanding staff. Very satisfied with my drop off.
ma sExcellent and friendly customer service.
Marsha VI rented a 15' UHAUL truck from Truman Station. It was super easy to check in and rent. Urieal helped me and was really friendly and sweet. Return was super easy. I would definitely rent recommend renting from this location.
Audra IThis particular location has a selection to choose from. In addition, they have a long range of service hours, starting at 7am, which helps one jumpstart their day. Definitely returning back for my moving needs!
Mike HVehicle was dirty inside outside the engine light was on the tire pressure for let side front dropped 2 times I had to stop and pump air and Obviously the pressure light was on all the time antenna was broken the tank was 3/4 full when I got it they made me put gas full tank my mistake that I did not took photos from the gas Guage. Lucky me I took pictures from scratches without u_hayl stickers so I could proof the scratches.
Mishel MWas charged the hold fee of $218 not the actual rental fee of $68. Very poor experience and customer service
Christian AFriendly service and quick.
JOHN RThe website/app didn't give prices for multiple day rentals. It only gave the daily rate of $19.95 and .89/mile. When I rented the van, the van's quoted rate for two days was $39.00 a day and .89/Mile. It didn't mention that the increased rate included 100 miles per day, and that additional miles cost less (.49 versus .89 a mile). I almost went with a competitor as the competitor appeared to have cheaper prices. The only reason I didn't use the competitor was due to equipment availability.
Patricia CFast service great place 👍 👌
Guadalupe vSmashed my hand with door due to equipment failure
Jose TSmash my finger on defective object
Jose TBest U-Haul in town. No Problem whatsoever. The gentlemen who helped us was the coolest guy ever!
Francisco GServicio al cliente
Victor LI have rented many U-haul vehicles and equipment over the years and the customer service at this location is by far the best I have ever received. The fast, friendly, efficient service that Hyke provides for his customers along with his attention to detail never disappoints and I always look forward to my next rental!
Kevin KI love this Company
Armen CNothing really. Customer service was great, location was fine, the condition of the truck was good as well. Overall we were satisfied with our uhaul rental experience from this location. Gracias
Abraham MIt was quick and easy. I paid what I expect to and the gentlemen who assisted me were very helpful.
Brenda LI was unfortunately late to my reservation, Sam understood my honesty of not being able to arrive on time and did one time exception to complete rental service and treated me with Excellent Customer service and respect. I strongly recommend Uhaul services to the community Grateful Experience. Isis
Isis HThe morning people are very good and knowledgeable about their products and vehicles. The afternoon people working are very well informed and helpful. Both morning and afternoon people are friendly, kind, and help me out greatly. I really do appreciate everything they are doing for me and uhaul.
Ivan C