Customer Reviews for Truman Station
(Distribuidor de U-Haul del vecindario)

292 comentarios

1601 Truman St   San Fernando, CA 91340

(818) 361-4648

Horarios de la ubicación

  • Lun. - dom.: 7 a. m. - 6:30 p. m.

Servicios en esta ubicación:

Contáctanos

(818) 361-4648

1601 Truman St
San Fernando, CA 91340

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 7 a. m. - 6:30 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Julio C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARC G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H. 
Clasificación:
5.0

Nothing! The Customer service is outstanding, Warm, and friendly.

MARY H. 
Clasificación:
5.0

Great location every helpful staff

HAYDEE M. 
Clasificación:
4.0

gracias for the last minute truck exchange 17” would of been to big. the 10” was perfect

CHARLES R. 
Clasificación:
2.0

It was kind of convenient however pricey for what it was. The truck was pretty dirty once we saw it in daylight.

Venessa L. 
Clasificación:
1.0

The truck was not fully functional. And no one told me. And this location was the worse experience I've ever had at Uhaul. I do not recommend this location to anyone.

Aaron C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYPATRICK C. 
Clasificación:
1.0

I had a reservation at one place. That afternoon they called and said they didn't have my truck.They sent me to another place 2 miles further, when I Got there he didn't have any thrucks. They finally found me a truck 12 miles further. I told them that would cost me $25.00 more. They told me take it or leave it! I'm never going to use U-Haul ever again. I'm going to go YELP you right now!

Ken N. 
Clasificación:
5.0

Love renting from this place always direct and no fuss.

Louis Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

Salvador H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA T. 
Clasificación:
1.0

Rude service bad attitude, not quick and effective customer service

Julio M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dean S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha W. 
Clasificación:
5.0

123 Hume was excellent when picking up truck. The truck itself was clean and service was great. Even when returning the process was really quick and after a long day of moving, I appreciated the quick and efficient service at this location.

Melisa E. 
Clasificación:
2.0

El cliente no dejó un comentario.

Garrett M. 
Clasificación:
1.0

They over charged me. I told them the milage I required and still charged me an additional 40 miles and I asked for insurance $14 and only gave me the $30 option. I wanted the truck for 24hrs. He only gave me 5hr. And told me he would charge me late fee and other charges if I didn't have it back in time. Overall the worst uhaul experience ever and I rent trucks and trailers often. Never going to this location again. I still have not been refunded the difference!

Jesse M. 
Clasificación:
1.0

Truck was fine, but was the worst customer service experience ever. The owner was nice but the main guy helping us was extremely rude and tried to overcharge us. Will not be using this U-Haul location as long as that employee is there.

Silio L. 
Clasificación:
5.0

Great service!

Jeremiah B. 
Clasificación:
5.0

Super friendly service; very helpful and made my rental a breeze! Would absolutely rent from this location again.

Armando V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK W. 
Clasificación:
4.0

missed reservation guarantee but Charmain in scheduling was delightful and found me a different vehicle.

RICK N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA H. 
Clasificación:
1.0

I was called by this location after I did the mobile drop off. When I answered the representative proceeded to YELL at me for putting the keys in the drop box stating “that's only for after hours” then repeating back to asking me where I put them and cycling back again. After this happened two or three times he hung up the phone with a scoff. I was livid. I then pull safari back up to verify I hadn't miss read the explicit instructions. I had not. I then took a screenshot of the page where it gave instructions to place the keys in the Dropbox in bold and underlined letters. The location was small and nearly impossible to get into being between a gas station and tire shop.

KATHLEEN L. 
Clasificación:
5.0

Customer service was great!

Ravi D. 
Clasificación:
1.0

It took over a 1)2 to check out. I wanted to pay cash and the didn't know how to change from a credit card to cash.

JAN M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Allan B. 
Clasificación:
5.0

This location always provides excellent service . I rent from them several times a month and their service is consistently excellent

Christopher M. 
Clasificación:
5.0

Very good customer service experience 👍

Marisol C. 
Clasificación:
3.0

Needs alignment - pulls to the right. When using auto-down, driver-side window mechanism grinds when fully opened.

Paul N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANETTE L. 
Clasificación:
5.0

I use this station almost every week and they always do a great job.

CHRISTOPHER M. 
Clasificación:
5.0

Great customer service. Always informed of what's going on with current stock. They moved around a reservation so that I could get a bigger truck. The best place to rent a U-Haul!

Eduardo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Araceli P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH S. 
Clasificación:
5.0

Great guy that serviced me

Carlos Y. 
Clasificación:
3.0

i recived a truck with a useless passenger side mirror held on with paking tape. Fortunately I didn't have to change lanes due to the short trip.

Michael M. 
Clasificación:
5.0

They always do a great job for me!

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Corey S. 
Clasificación:
2.0

The cars power steering was horrid. Also was hard to drive because it was shaking so much

Elias G. 
Clasificación:
5.0

Thank you for your great customer service.

Daniel A. 
Clasificación:
5.0

All good

Christopher M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Teresa D. 
Clasificación:
5.0

Everything was great

GERALD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
3.0

I'll give props to one great man that came & helped me at this location. But overall never come here

Haley W. 
Clasificación:
4.0

great experience but please have them clean truck.

Jose A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vina D. 
Clasificación:
5.0

Great service

HESH-KE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
1.0

Truck floor was dirty/ muddy and seats were covered with dog hair. Fuel tank was a quarter full and I was charged three eights, paper work said truck had 653 miles when it had 670. I was told they had nothing to do with it, that all information is printed automatically by the system. It seems to me as someone is using the truck in between rentals. Not been honest is not a good business practice.

EMILIO P. 
Clasificación:
5.0

Good customer service and very helpful.

Bryan B. 
Clasificación:
5.0

Great fast service.

Jason C. 
Clasificación:
3.0

I Really Liked How I had Set Up the Rental Agreement on the Phone, so When I had Checked with the Place (day before) to find Just Walk-In, Inspect the Van, Request a Dolly & Drive away, Yea'!

HECTOR V. 
Clasificación:
1.0

There was a honors man in the truck and the staff at the location didn't check the truck before giving it to us!

Priscilla G. 
Clasificación:
5.0

El cliente no dejó un comentario.

EUN N. 
Clasificación:
5.0

Excellent costumer service at this location!

Claudinet G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosa C. 
Clasificación:
5.0

Super friendly

Dominica H. 
Clasificación:
5.0

The trailer was covered with mud. In addition, more tie down points need to be add to car trailers. Overall this was a good experience.

MICHAEL S. 
Clasificación:
5.0

Nothing your station uhaul did a good job and fast service

Daniel R. 
Clasificación:
5.0

I was able to check in and out quickly and the vehicle was clean and well maintained.I highly recommend this rental location!

Kevin K. 
Clasificación:
5.0

Staff very friendly and helpful.

ROBERT C. 
Clasificación:
5.0

My original confirmation was not granted, however, customer service found a larger truck for the same rate. It was nice but it was further away. Overall, I am satisfied.

Daniel G. 
Clasificación:
4.0

They do not have enough larger trucks!

Larry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS G. 
Clasificación:
1.0

Truck was dirty not disinfected , and dangerous steering conditions , horrible experience

Eduardo V. 
Clasificación:
4.0

I'm satisfied customer !

ANGELA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen D. 
Clasificación:
5.0

I would not change a thing. The team was very friendly.

Juan R. 
Clasificación:
2.0

The truck had broken plastic and dog food all throughout the back. The main guy there kept calling me by a different name, just cause he was saying the “English version” of my name. Very rude. The lady helping me was nice though.

Ricardo G. 
Clasificación:
5.0

The representatives very friendly and knowledgeable. Got through all the paperwork and instructions quickly and clearly.

MELISSA G. 
Clasificación:
1.0

The truck smelled like marijuana and cigarettes and it was extremely dirty

Javier F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mario P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Larbi A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eduardo M. 
Clasificación:
4.0

Customer service should ask if they know how to use the equipment or they should show the customer how to use the equipment.

JOSEPH I. 
Clasificación:
3.0

Invest more on a better website because that was the slowest and troublesome website.

Eric P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergio G. 
Clasificación:
1.0

Call the previous customer on time not 30 minutes he was suppose to be there. I waited over an hour after my pick up time. They didn't even offer a discount or anything to make me feel better about it.

Freddy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria R. 
Clasificación:
5.0

Great customer service and always reliable Thank you Ike.

LUIS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paola V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

The oil/service engine light was on and the truck wasn't really swept out too well (there were some empty water bottles.) It wasn't a big deal and actually the truck ran great (26 ft). On top of that the folks running the store were really nice and other than that minor stuff I was very pleased. I'd definitely recommend. 4.5 stars!

Kevin A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph R. 
No se han enviado comentarios para esta ubicación.

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