Customer Reviews for Truman Station
(Distribuidor de U-Haul del vecindario)

246 comentarios

1601 Truman St   San Fernando, CA 91340

(818) 361-4648

Horarios de la ubicación

  • Lun. - dom.: 7 a. m. - 6:30 p. m.

Servicios en esta ubicación:

Contáctanos

(818) 361-4648

1601 Truman St
San Fernando, CA 91340

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 7 a. m. - 6:30 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JOSE C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Corey S. 
Clasificación:
2.0

The cars power steering was horrid. Also was hard to drive because it was shaking so much

Elias G. 
Clasificación:
5.0

Thank you for your great customer service.

Daniel A. 
Clasificación:
5.0

All good

Christopher M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Teresa D. 
Clasificación:
5.0

Everything was great

GERALD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
3.0

I'll give props to one great man that came & helped me at this location. But overall never come here

Haley W. 
Clasificación:
4.0

great experience but please have them clean truck.

Jose A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vina D. 
Clasificación:
5.0

Great service

HESH-KE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
1.0

Truck floor was dirty/ muddy and seats were covered with dog hair. Fuel tank was a quarter full and I was charged three eights, paper work said truck had 653 miles when it had 670. I was told they had nothing to do with it, that all information is printed automatically by the system. It seems to me as someone is using the truck in between rentals. Not been honest is not a good business practice.

EMILIO P. 
Clasificación:
5.0

Good customer service and very helpful.

Bryan B. 
Clasificación:
5.0

Great fast service.

Jason C. 
Clasificación:
3.0

I Really Liked How I had Set Up the Rental Agreement on the Phone, so When I had Checked with the Place (day before) to find Just Walk-In, Inspect the Van, Request a Dolly & Drive away, Yea'!

HECTOR V. 
Clasificación:
1.0

There was a honors man in the truck and the staff at the location didn't check the truck before giving it to us!

Priscilla G. 
Clasificación:
5.0

El cliente no dejó un comentario.

EUN N. 
Clasificación:
5.0

Excellent costumer service at this location!

Claudinet G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosa C. 
Clasificación:
5.0

Super friendly

Dominica H. 
Clasificación:
5.0

The trailer was covered with mud. In addition, more tie down points need to be add to car trailers. Overall this was a good experience.

MICHAEL S. 
Clasificación:
5.0

Nothing your station uhaul did a good job and fast service

Daniel R. 
Clasificación:
5.0

I was able to check in and out quickly and the vehicle was clean and well maintained.I highly recommend this rental location!

Kevin K. 
Clasificación:
5.0

Staff very friendly and helpful.

ROBERT C. 
Clasificación:
5.0

My original confirmation was not granted, however, customer service found a larger truck for the same rate. It was nice but it was further away. Overall, I am satisfied.

Daniel G. 
Clasificación:
4.0

They do not have enough larger trucks!

Larry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS G. 
Clasificación:
1.0

Truck was dirty not disinfected , and dangerous steering conditions , horrible experience

Eduardo V. 
Clasificación:
4.0

I'm satisfied customer !

ANGELA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen D. 
Clasificación:
5.0

I would not change a thing. The team was very friendly.

Juan R. 
Clasificación:
2.0

The truck had broken plastic and dog food all throughout the back. The main guy there kept calling me by a different name, just cause he was saying the “English version” of my name. Very rude. The lady helping me was nice though.

Ricardo G. 
Clasificación:
5.0

The representatives very friendly and knowledgeable. Got through all the paperwork and instructions quickly and clearly.

MELISSA G. 
Clasificación:
1.0

The truck smelled like marijuana and cigarettes and it was extremely dirty

Javier F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mario P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Larbi A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eduardo M. 
Clasificación:
4.0

Customer service should ask if they know how to use the equipment or they should show the customer how to use the equipment.

JOSEPH I. 
Clasificación:
3.0

Invest more on a better website because that was the slowest and troublesome website.

Eric P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergio G. 
Clasificación:
1.0

Call the previous customer on time not 30 minutes he was suppose to be there. I waited over an hour after my pick up time. They didn't even offer a discount or anything to make me feel better about it.

Freddy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria R. 
Clasificación:
5.0

Great customer service and always reliable Thank you Ike.

LUIS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paola V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

The oil/service engine light was on and the truck wasn't really swept out too well (there were some empty water bottles.) It wasn't a big deal and actually the truck ran great (26 ft). On top of that the folks running the store were really nice and other than that minor stuff I was very pleased. I'd definitely recommend. 4.5 stars!

Kevin A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph R. 
Clasificación:
5.0

Very nice staff!! Helpful and fair. Easy in and out.

Constance K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
4.0

I would have given 5 stars but they didnt have the blankets I teserved.

Jaime D. 
Clasificación:
3.0

I feel I was overcharged at this location $92?!!!? I was charged less for a larger vehicle at a different location The vehicle I had today the drivers side door DIDNT open like others do kept banging my knee getting out and the door was hard to close properly I told the person helping me check out and he seemed to not care it was like I was talking to myself I will never use this location again

Philip V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis R. 
Clasificación:
5.0

Great customer service friendly and helpful from pick up to drop off!!! Highly recommend this place and would definitely return!

Carlos P. 
Clasificación:
5.0

Efficient processing of rental.

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar A. 
Clasificación:
5.0

El cliente no dejó un comentario.

AIDENE B. 
Clasificación:
5.0

Friendly customer service

SANDRA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

wadeer A. 
Clasificación:
3.0

Your app sucks. It's a damned waste of time. Half the information it required I could have entered online when I registered instead of when I was in a hurry to pick up the truck but you don't care, do you? I tried retaking a picture of myself (because it said I didn't take a picture of my face, which I did, so yeah your app sucks). Then I take the picture and it thinks it's a picture of my drivers license- then, it didn't let me retake or change the picture of my drivers license because it gave me a little green checkmated like it was all-good (good at being poorly designed) so I had to go into a filling station full of people in the middle of a God-damned pandemic because your app sucks. You like that? What is wrong with you? Do you hate your customers? I work in the software business and my experience says you should be ashamed of yourselves that your entire information entry system is so poorly put together. Did you not test this? Unforgivable.

Laddie E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessie A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

Great fast and easy customer service.

Sylvia A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen D. 
Clasificación:
5.0

Nothing! Excellent Customer Service

MARY H. 
Clasificación:
1.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

nothing

edward G. 
Clasificación:
1.0

Better customer service. Maybe someone with more experience or better training for current employees. Also I was charged a 187 dollar deposit that has not been refunded.

Ronal S. 
Clasificación:
2.0

extend hours a of in person pick up and drop off

Miguel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arturo T. 
Clasificación:
1.0

Check inside the car for cleaning regularly. Customer service.

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry I. 
Clasificación:
1.0

1.) The truck rented was so very old with almost 100k miles on it and I think that truck was at the very least 20+ years old. 2.) Truck's suspensions were very old and very bouncy and a bit hard to drive 3.) Truck's brake were squeaking and the windshield was very dirty upon pick up 4.) I ordered an appliance dolly but I was never notified that they don't have one to rent to me - where's the customer service on their part. 5.) Requested to have a different drop off location and was denied.

MANUEL D. 
Clasificación:
5.0

Excellent Service Location

Jose H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maynor M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ara T. 
Clasificación:
5.0

The person that help me get the right piece of equipment to do the job was very informative and he really helped a lot

David C. 
Clasificación:
5.0

super fast professional service.

Kevin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

William W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon S. 
Clasificación:
3.0

better, approachable, friendlier customer service

Frederick T. 
Clasificación:
5.0

None, they're nice and helpful already!

Jacqueline D. 
Clasificación:
5.0

El cliente no dejó un comentario.

mary H. 
Clasificación:
5.0

The online reservation process was very confusing. Seemed like a great way to make the rental, but in actuality, it was no different that any other rental. Still had to go in and do all the paperwork, stand in line, wait for the people in front of me...did nothing to speed up the process.

Scotty V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar R. 
Clasificación:
5.0

Amazing experience!

Lee M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip D. 
Clasificación:
5.0

Great service !

Aidene B. 
Clasificación:
1.0

The guys are rude, I'm not getting cars for free. Come on!

Emilio M. 
Clasificación:
5.0

Everyone was very helpful and courteous! I will definitely recommend them to anyone that wants to rent.

Antonio S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Esteban R. 
No se han enviado comentarios para esta ubicación.

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