Equipment needs to be looked over better and not argue over a bad tire. The person over the area was the problem not the store.
Thomas H
Customer Reviews for Truecare Pharmacy
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just make sure people get ther3 deposit back
mark gOriginal drop off was a Market in Paris, TN. But they told me they couldn't extend a day and had nothing to do with haul other than a drop off. Very unprofessional and not at all helpful. True care pharmacy however went out of their way, even trying to call the market to work it out but got the same response. They inspected my rental turn in and processed it immediately. Would recommend them to anyone.
Sylvia PProblems stemmed from the on-line reservation system. The location wasn't aware of a reservation when i arrived. Then had to re-enter all the information from scratch. The employees seemed a bit awkward at the system themselves. Being primarily a pharmacy and uhaul being a side hustle for them that's to be expected. They were polite and friendly however. When it came time to connect to the trailer we had to "go look and see which one had all the lights working". Indeed it did take two tries to find one that had working lights. Why aren't these checked upon return from the previous renter and marked for repair if not ? There was no one else there thankfully but what should have been 10 minutes in and out ended up being 30.
David SDrop Off Location did a Thorough Inspection of the Truck which was Appreciated. Cause I Don’t Like “Surprise Charges” To Prevent this I Have Always took Pictures of the RENTED vehicle Before and After to prevent this.!! Why Doesn’t U-Haul have a Military Discount Program .?? But, Thank You.!
Charles AGreat location for dropping off equipment, I have not tried to rent from this location, due to limited equipment on hand.
Justin AVery Professional!
David LThis was clear, precise and very user friendly!
Cheryl YFriendly staff helpful and would tell people to go there for sure
cheri lVertical challenged people need to have a tall driver. Luckily I was warned about that, so I brought one.
Helen CThe gentleman that assisted us with this rental and return was WONDERFUL. He was so kind and patient, he definitely went above and beyond to help us get everything we needed. Customer service at its finest.
JUAN CIt took only about tens minutes to turn it in. Very easy and accommodating
Dewey CPicking Up was horrible I had to pick it up from here because they didn't have a truck where I originally wanted to pick it up 30 minutes away.
Xabriel VTell the truth. I got a 250 mile credit thinking that was 250 x the mileage rate $0.40 which would have been a $100 of my rental. I paid the full quoted amount. You also have charged me twice for the same piece of equipment. I got a confirmation as to the location that I could pick up both pieces of equipment on Thursday. At 7:15 pm CST on Thursday the 29th of July I received a call stating that my equipment was not available due to overbooking. Not my problem. I see your burying the truth deep in your agreement, but I honestly feel like you are a bait and switch company. You gave me miles that I didn’t need and never gave me any compensation for my time which is just as valuable. I would like the second charge removed from one of my cards and a $100 dollar credit where I feel like I was misled. I would welcome a call from a supervisor but I am sure this will not happen.
Mark BThey were very friendly and helpful. We were able to get exactly what we needed with very short notice.
berle TThe process was friendly, professional and accurate
Michael KThey were late opening the store. The attendant moved at a snail's pace. The truck had to be cleaned and was full of marked spots of damage.
Alan LN/A
Terrence CI received truck with 3/4 tank and returned truck with more than 3/4 tank. Hope I wasn’t charged for it. Guy was very nice and helpful. Showed me how to mount car dolly. Great experience and friendly people there. Definitely recommend them.
Erik Peasy to get in and out and close to home
Billy MFriendly and professional staff
Gregory Dlike the fact it is close and easy to get in and out of
billy mHave a sheet included with the contract with a diagram of the vehicle exterior and interior areas mapped out like a police traffic ticket
ERIN OI'm not sure why I was charged fuel cost. I told the lady it only had a half a tank of gas in it when I picked it up and I have a picture of it.
Mark DThere was not one issue dropping the truck off. The guy that helped me check in was very friendly.
Trent DThis location was nice except they do not offer a public restroom.
Joleen MHave a better selection of rentals
David EGreat
Angela WN/a
Angela WGreat customer satisfaction
Angela WThe 26 foot truck was a nightmare. Steering 30 degrees off, truck was very difficult to handle, shimmed all over the road. It was to be a new truck, but it certainly has numerous handling problems. Cost a lot of extra time for a person on a timeline. Delivery of a truck in this condition is extremely dangerous. This truck had to be scheduled for repairs but was to be reserved for pickup so it was delivered to the pickup area as is. Guaranteed in the future any vehicle I rent will be driven before I pay this large sum of money and refused if it doesn’t preform perfectly.
JOAN BThe staff was very helpful. They hooked up the trailer and I didn’t need to mess with it at all. At the other end, the staff disconnected for me. I just had to get it safely from one end of my journey to the other. The trailer pulled straight and easy.
RAYMOND BFriendly and courteous. Definitely recommend, thank you!
BIANCA LEverything was good I just thought it was a little pricey. It cost me $156 for the truck insurance and mileage plus the gas I put in.
RICKY RGreat customer service. They made everything easy.
DEBORAH CNotthing, everything was great
Cheryl RCheck in very smooth via cell phone
Manuel DNothing excellent.
Gary SVery helpful people working there.
manuel mThis location was very convenient for me, and the staff did a great job getting the contract done quickly. Thanks!
STEVEN B