Customer Reviews for True Value
(U-Haul Neighborhood Dealer)

496 reviews

16728 St Hwy 13   Branson West, MO 65737
(Just south of buiness hwy 13 and Hwy 13 intersection in Branson West)

(417) 272-0688

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(417) 272-0688

16728 St Hwy 13
Branson West, MO 65737
(Just south of buiness hwy 13 and Hwy 13 intersection in Branson West)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

david allison  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sean Smith 
Rating:
3.0

Customer did not leave a comment.

SEAN SMITH 
Rating:
5.0

Did a self drop off/return with assistance through the U-Haul web site. Kind of tricky taking the pictures and knowing exactly where to park/leave the truck.

Raymond Stroud 
Rating:
5.0

Customer did not leave a comment.

boat premier 
Rating:
5.0

Easy drop off

Tom Emge 
Rating:
5.0

Not much needs changed. They are very accommodating with last minute rentals and very professional.

Lisa Godwin 
Rating:
3.0

Customer did not leave a comment.

SEAN SMITH 
Rating:
5.0

Customer did not leave a comment.

michael riley 
Rating:
5.0

rachets need to be oiled or wd40, otherwise equipment worked well

micheal johnson 
Rating:
5.0

Customer did not leave a comment.

michael riley 
Rating:
5.0

Customer did not leave a comment.

Larry Manzella 
Rating:
5.0

No improvement necessary.

STANLEY HORNING 
Rating:
5.0

Customer did not leave a comment.

Lisa Godwin 
Rating:
4.0

Customer did not leave a comment.

Wayne Tedesco 
Rating:
3.0

Don't be closed on Sundays. Retire/repair your beat up trailers. It's bullshit to charge extra for insurance on something that looks like it was attacked with sledgehammers.

Philip Dexter 
Rating:
5.0

Customer did not leave a comment.

RALPH COLBURN 
Rating:
5.0

Customer did not leave a comment.

christina martin 
Rating:
5.0

Customer did not leave a comment.

charles donnelly  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

martin vold 
Rating:
5.0

Customer did not leave a comment.

Norah Ladd 
Rating:
5.0

Customer did not leave a comment.

Gary Brown 
Rating:
5.0

All went well.

David Day 
Rating:
5.0

Customer did not leave a comment.

Terry Geerdes 
Rating:
5.0

Customer did not leave a comment.

Robert Hurd 
Rating:
3.0

Customer did not leave a comment.

Melanie Martin 
Rating:
5.0

Customer did not leave a comment.

Timothy Voigt 
Rating:
4.0

Customer did not leave a comment.

jeff mader 
Rating:
5.0

Staff friendly, helpful and knowledgeable. Made drop off easy!

Colleen Barrett 
Rating:
5.0

Customer did not leave a comment.

Chris Gaylord 
Rating:
5.0

Customer did not leave a comment.

WALT NEISWENDER 
Rating:
5.0

Dropped off after-hours.

Andrew Loecker 
Rating:
3.0

Customer did not leave a comment.

H M Bonner 
Rating:
3.0

The trucks windshield was so dirty I had to stop and clean it so I could safely drive the vehicle.

David Gubin 
Rating:
5.0

Customer did not leave a comment.

SABRINA POKORNEY 
Rating:
5.0

Customer did not leave a comment.

ROBERT WILLIAMS 
Rating:
1.0

The clerk at this location is rude and hung up on me mid sentence when I called on Sat May 6th to confirm they had checked in the truck I rented on Fri May 5th. I rented it for two days but ended up only needing it for one. I have called twice now to get a refund from UHaul for the second day I did not use and this locations POS system is down. Please help me get this issue to the right person. I was told by the first rep that he emailed the regional manager but the second rep said no one had sent an email so they said they would. What a hassle :(

Denise Dickens 
Rating:
3.0

Customer did not leave a comment.

Tim obrien 
Rating:
4.0

Customer did not leave a comment.

Lauren Tucker 
Rating:
5.0

Customer did not leave a comment.

THOMAS DEGONIA 
Rating:
5.0

Customer did not leave a comment.

Martin Sanders 
Rating:
1.0

I was billed for 2 days. I only used 1

Robert McDonald 
Rating:
5.0

Customer did not leave a comment.

Tina Wessley 
Rating:
4.0

Customer did not leave a comment.

Larry Custer 
Rating:
5.0

Customer did not leave a comment.

Deborah Field 
Rating:
5.0

Customer did not leave a comment.

robert bolter 
Rating:
5.0

Made what I had to do not only possible, but easy. A+++

Jimmie Ellis 
Rating:
4.0

The truck I rented was not swept out - had leaves, dirt, etc. Hey - at least make sure it's clean when you rent it to someone.

John Nill 
Rating:
5.0

Customer did not leave a comment.

Linnea Holmer 
Rating:
5.0

Customer did not leave a comment.

Ginger Sparks 
Rating:
5.0

Customer did not leave a comment.

Samuel Charles 
Rating:
5.0

The trailer needed to be swept out when I got it, and the rails for tying straps are loose. Otherwise great service and it served its purpose.

Deborah Field 
Rating:
3.0

Customer did not leave a comment.

James Ragland 
Rating:
2.0

I felt I was a bother. I was not greeted or even thanked. When I ask to be shown how to use the lock on the back the person was rushed and barely gave me time to view the operation.

JANET STOCKTON 
Rating:
5.0

Always great service!

Tim Masters 
Rating:
5.0

Customer did not leave a comment.

LEE ANN BISHOP 
Rating:
4.0

The trailer was clean, but the trailer had multiple water leaks, so when renting it to keep things dry in the rain, it failed, and my new cabinets got wet, and possibly damaged, seeing how they dry out.

Warren Hall 
Rating:
5.0

Customer did not leave a comment.

Tim Masters 
Rating:
5.0

Was a pleasure working with you and will very return if our needs warrants it!!

MIKE HALL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gabino Serratos 
Rating:
2.0

Not let the manager leave right as we arrive (on time) and make us wait 20 minutes because, the other man didn’t know how to check us out.

Robert Rousey 
Rating:
5.0

WARNING……We were broken into and many expensive items stolen when brought to the management attention was met with lack of concern and no action taken. Felt like no one cared. Will not recommend this place to anyone.

Lawrence Jensen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DAVIS 
Rating:
5.0

Joe and the True Value-U-Haul Team provided excellent customer service. Joe's colleague came out and hitched the trailer to our pickup truck. We had a wonderful experience working with this team and renting from this facility.

Carol keller 
Rating:
5.0

Got me in and out no problem..

KEITH BROWN 
Rating:
5.0

Customer did not leave a comment.

MICHELLE MAURO 
Rating:
5.0

Just disappointed that the cart and cloths that I requested were not in the truck. Otherwise it was good.

Mary Miller 
Rating:
5.0

Customer did not leave a comment.

David Day 
Rating:
5.0

Customer did not leave a comment.

LISA SABOURIN 
Rating:
4.0

Customer did not leave a comment.

Randy Breig 
Rating:
3.0

Customer did not leave a comment.

Frank Gelafio 
Rating:
3.0

The location was fine... nothing great, nothing bad. It was quick but I was uneasy as what I expected to happen to check in the truck did not occur. Just dropped off the key.

Brian Stewart 
Rating:
5.0

Customer did not leave a comment.

James Emry 
Rating:
5.0

Customer did not leave a comment.

Carmelina Smith 
Rating:
5.0

Customer did not leave a comment.

William Broll 
Rating:
4.0

Customer did not leave a comment.

Brandon Shoemaker 
Rating:
3.0

Customer did not leave a comment.

James Davis 
Rating:
1.0

Parking wasn't clearly marked. The people in the store were VERY rude, and barely put down their snacks to help me return the truck. I asked about a gas credit, because I filled the truck with more than 1/4 tank (How much was in there when I picked it up), and they snarkily asked me if I was going to siphon the gas out of the tank. They didn't provide me with any paperwork that I returned the truck, either.

James Cook 
Rating:
5.0

Customer did not leave a comment.

paul clemments 
Rating:
4.0

Customer did not leave a comment.

DANNY WILLIAMS 
Rating:
3.0

Customer did not leave a comment.

craig schmidt 
Rating:
4.0

Customer did not leave a comment.

DAVID FULBRIGHT 
Rating:
3.0

Customer did not leave a comment.

Mark Werling 
Rating:
4.0

Took care of everything and hooked up the trailer for us. Unhooked when we got back. Good service.

SEAN SMITH 
Rating:
4.0

Customer did not leave a comment.

DONALD ROGERS 
Rating:
1.0

Picked up trailer on Thursday, February 10 at 4:20 and returned the trailer on Sunday at 10:30 and was charged 5 days. I realize the place isn’t open but no directions were given on how to turn in the trailer. The records show they didn’t process the return until Monday, February 14 at 10:30.

Brandon Stitt 
Rating:
5.0

Nothing different. Great service as norm.

Dean Vanloon 
Rating:
5.0

This location is very helpful and we’ve always had a great experience renting here.

mark weedman 
Rating:
5.0

Customer did not leave a comment.

Odie Atchison 
Rating:
5.0

Customer did not leave a comment.

Tyce Long 
Rating:
4.0

Customer did not leave a comment.

Randall Woods 
Rating:
1.0

They are leaving me with a bill off a $500 Cleaning fee, we came to drop off after dealing with a national disaster in Mo there is an open dumpsters ands we were treated like garabage by the associate. This is the 2nd time I was spoken down to etc. I will get a lawyer against this bill. This is unacceptable and I expect to be called about this

Eryca Leslie 
Rating:
5.0

Nothing the return went well

RANDY AMYS 
Rating:
5.0

Customer did not leave a comment.

Melissa Freeman 
Rating:
5.0

Customer did not leave a comment.

Richard Du Patz  |  Overall Experience 
Rating:
3.0

The ratchet on the front of the automobile trailer needs work. Very hard to ratchet up. Otherwise no problems.

Gary Ninemire 
Rating:
5.0

Dallas does a great job!

Brad Sillin  |  Overall Experience 
Rating:
5.0

All went well

susan pohl 
Rating:
5.0

I always rent from this location

MICHAEL DAVIS 
Rating:
5.0

Just keep doing what you’re doing

Jerry Chamberlain 
Rating:
5.0

I cannot be more pleased with Dale and the other people at the pickup location. Everyone, especially Dale, was courteous and helpful. Dale in particular spent as lot of time with me to I received the equipment when I needed it.I highly recommend True Value Rentals in West Branson, MO.

William Sherwood 
Rating:
4.0

everything was good.

Douglas Dean 
Rating:
5.0

Friendly Staff and great location.

Jeremiah Johnson 
Rating:
5.0

Customer did not leave a comment.

Todd Yuncker 
Rating:
4.0

Not a thing! Professional and personable excellent service.

Rick Carr 
Rating:
4.0

Tires didnt match on the trailer. One radial, one bias ply. Thread on the bias ply tires wasnt real good and ended up getting a bubble in the tire, which made me stop at another uhaul dealer and get the tire fixed!

Robert Smigiel 
Rating:
5.0

Customer did not leave a comment.

HAROLD BROX  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle Littell  |  Overall Experience 
Rating:
5.0

I never had a problem with the storage building no bugs. Everything was great. Thanks

CAROL J Baird  |  Overall Experience 
Rating:
5.0

All good

Bill Elko  |  Overall Experience 
Rating:
5.0

Very satisfied with the staff and management, very accommodating, if I need storage again it’s the first place I would go!

larry miller  |  Overall Experience 
Rating:
5.0

Clean and safe facility

DAVID PHIPPS  |  Overall Experience 
Rating:
5.0

Used them for years, no problems. Never worried about my stuff.

RAFAEL SANTIAGO  |  Overall Experience 
Rating:
4.0

Easy friendly service.

Privacy Request  |  First Impressions 
Rating:
5.0

Very clean. Easy access. Knowledgable staff. No problems at all.

Privacy Request  |  First Impressions 
Rating:
5.0

Excellent service. Clean facilities. Friendly staff. Reasonable rates

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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