El cliente no dejó un comentario.MICHAEL M.
Customer Reviews for True Value At Oakbrook
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Terrence A.
El cliente no dejó un comentario.Ruby C.
I was told that they cannot see when people are dropping off things one way. That should be changed because it's really hard to be that customer and then they have no record of you.Steve A.
They opened at 11am but we had to wait until 11:30am because they didn't start checking trucks in until 11:30Dominique J.
Very professional and helpful.ROY P.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.ANTHONY F.
El cliente no dejó un comentario.Curt B.
El cliente no dejó un comentario.Shelly C.
El cliente no dejó un comentario.Greg F.
The gentleman who handled our rental was fantastic.Aaron S.
The truck was not clean inside and the gas tank was literally empty. I had to immediately pull out and go put gas in the tank to ensure I was stranded on the side of the road. After getting to my house to move heavy items I realized they didn't have the appliance dolly in the truck even though I had reserved it specifically. When turning the truck back in I notified the attendant that the dolly was not there and to please not charge me for it. Just now looked at the receipt and realized he did not remove the charge. So not only had to move things without the dolly, but still paid for it. Was super disappointing. Have had a positive experience with U-Haul in the past, but these small things ended up being a big thing overall.Cody F.
The location and personnel are 10/10. However the truck was missing a wiper blade, the cup holder was broken, and the ramp is far too short for this type of truck. Much shorter than other 26' Uhauls I have worked with... borderline dangerous slope. But the location was clean and the personnel were incredibly professional. Will rent from them in the future.GREGORY L.
El cliente no dejó un comentario.LARRY M.
Extraordinario servicio al clienteJulie P.
El cliente no dejó un comentario.Andrew F.
El cliente no dejó un comentario.Richard W.
El cliente no dejó un comentario.ALECZANDER L.
El cliente no dejó un comentario.GREGORY S.
See above commentMATTHEW L.
El cliente no dejó un comentario.NOLAN H.
El cliente no dejó un comentario.Charles R.
El cliente no dejó un comentario.JOSHUA N.
Previously, I had a poor experience renting a truck from this location due to the time of day I had scheduled the pickup. (Picking up at closing and returning it at opening.) For this return, the manager advised me that they generally didn't start drop-offs until 8:30am (it was just before 8am). I was ok with waiting. He then came out less than 10 minutes later and completed the drop-off. They went out of their way, starting earlier than their schedule, and this shows a devotion to customer service.CLARENCE S.
All is good!WILLIAM U.
The repair person was very friendlyDAVID H.
El cliente no dejó un comentario.Daniel B.
El cliente no dejó un comentario.AMANDA D.
El cliente no dejó un comentario.Paul K.
Friendly people Easy to deal with Nothing to improve hereHector J.
Location was fine and the people were excellent. However, the inside of the truck windshield was extremely dirty. Driving into the sunset was far worse than it should have been. Need to clean these windshields in the proper manner!STEPHEN G.
A C in the trailers.DAVID B.
El cliente no dejó un comentario.ANGELA W.
Excellent service and experience here. I'll definitely be back.STEVEN E.
Great people, easy processJOSEPH D.
El cliente no dejó un comentario.STEVEN S.
People were very nice and helpful in Tennessee. Tandem trailer is alittle heavy in front of trailer when unhooking. Could use jack stand.John B.
El cliente no dejó un comentario.RANDY D.
El cliente no dejó un comentario.Cecile W.
El cliente no dejó un comentario.ERNIE E.
El cliente no dejó un comentario.WALTER W.
El cliente no dejó un comentario.glenda R.
Quick and easy drop offJAMES M.
El cliente no dejó un comentario.Terri K.
El cliente no dejó un comentario.DUANE W.
I can't think of anything really. The one thing I was actually ready for was the electrical plug in. My vehicle has a fixed 7 pin pigtail connection and U-Haul uses a flat 4 connector. I carry an adapter for just such situations so I had no problem. The question of connector types never came up.Kevin V.
Friendly and professional staff.DAVID H.
El cliente no dejó un comentario.RICHARD G.
El cliente no dejó un comentario.GEORGE I.
El cliente no dejó un comentario.Susan H.
El cliente no dejó un comentario.Brandon S.
El cliente no dejó un comentario.Justin B.
The man that was helping was very rude. He acted like he hated his job and didn't want to help. Will not go back to this location due to the unfriendliness.ELIZABETH G.
El cliente no dejó un comentario.ALBERT W.
El cliente no dejó un comentario.Christina C.
This is my third rental from this location and my experience has always reflected my review for this rental.Deborah V.
Young man who waited on me was extremely nice. Got me hooked up and beat me over to the pine straw truck to load me there. Great service.BRETT W.
Charging me for 10 miles over when I changed pick up and drop off and left more fuel than when I got the truck is not how UHaul has treated me in the past. I will compare other rentals more carefully next time. Poor management in Ooltaweh.JOSEPH B.
Our reservation was for a Chattanooga location at 9am on 5/9/2021, we had to pick it up at a Ooltewah location at 12pm on 5/9/2021, which resulted in approximately 40 extra miles and putting us behind, so we did not reach our home destination when we needed to. We also had to pay more at pick up time than I was quoted when I made the reservation. U-haul should have given us a discount for the inconvenience rather than charging us more.JERRY K.
All good ! That trailer needs a jack on it. Too heavy for one personROBERT W.
Unfriendly staff during the return. Accused me of trying to make a copy of the key when I was trying to remove my padlock key. Then went on to state it was April 22nd when it was the 21st claiming it was a 2 day rental at first. I put 20 miles on the truck and was charged $23 for fuel. I'll avoid u-haul and this true value store in the future.GRANT B.
Fast and friendly serviceKENNETH W.
Very friendly service! The truck was in great shape. All good!William U.
Great location! Staff was very kind and property was very clean.Karen M.
Lindsey is excellent. Thank youEric P.
A top notch operation with superb customer service.BRADLEY C.
El cliente no dejó un comentario.Rebecca R.
El cliente no dejó un comentario.MICHAEL T.
Clean bed before rental, if not, then offer a discountJAMES S.
Nothing to improve â€"did a great job! Excellent service!MARK S.
El cliente no dejó un comentario.FERN M.
El cliente no dejó un comentario.Rickey D.
Employees at Pick up location were very helpful and friendly. Came out to assist in hooking up the trailer in the rain.Cheryl R.
They were very friendly and helpfulTONYA L.
no commentsEric H.
Conner did a terrific job on getting me in and out quickly. I will be renting from this location again!Barney S.
El cliente no dejó un comentario.Brian D.
Truck floor was muddy. Noted by person checking it out so that I wouldn't be held responsible. So truck was not clean but no issue for me as it was noted on my paperwork that I received it in that condition.Brian O.
El cliente no dejó un comentario.Lisa C.
El cliente no dejó un comentario.Chris C.
I had a good experience. People I spoke with were great.Larry K.
Replace the front tiresJohn L.
The young man at the paint station where I checked out the Uhaul was polite, friendly, respectful, thoughtful, and courteous. He took the time to ensure I received value and had everything I need for my move. He made recommendations and appeared to care. He could have just checked me out, but I appreciate he took the extra 5 minutes to ensure I was taken care of.Cara C.
El cliente no dejó un comentario.DAVID P.
El cliente no dejó un comentario.George T.
El cliente no dejó un comentario.MARVIN P.
Better signage. Everything else was great.Randy S.
Left turn signal and brake light did not function.Michael R.
El cliente no dejó un comentario.Gerald E.
El cliente no dejó un comentario.Mark T.
El cliente no dejó un comentario.Stephen P.
El cliente no dejó un comentario.KEITH K.
El cliente no dejó un comentario.BRIGITTE P.
El cliente no dejó un comentario.james D.
El cliente no dejó un comentario.Dwight G.
El cliente no dejó un comentario.Jermey M.
Nothing at this pointGary P.
El cliente no dejó un comentario.VONTRAIL R.