Customer Reviews for True Value At Oakbrook
(U-Haul Neighborhood Dealer)

419 reviews

9814 E Brainerd Rd   Ooltewah, TN 37363

(423) 910-3014

Office Hours

  • Mon-Sat: 8:30 am–6:30 pm
  • Sun: 11:30 am–5:30 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(423) 910-3014

9814 E Brainerd Rd
Ooltewah, TN 37363

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am–6:30 pm
  • Sun: 11:30 am–5:30 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kelly DeGrave 
Rating:
5.0

Customer did not leave a comment.

Thomas Scoggins 
Rating:
4.0

Customer did not leave a comment.

Cheri Snowden 
Rating:
5.0

Customer did not leave a comment.

GRADY FRICKS 
Rating:
5.0

Customer did not leave a comment.

Terrence Austin 
Rating:
5.0

Customer did not leave a comment.

James Hagler 
Rating:
5.0

Customer did not leave a comment.

James Steudle 
Rating:
5.0

Customer did not leave a comment.

ELISA VERDIC 
Rating:
5.0

Customer did not leave a comment.

JEFFREY MATTHEWS 
Rating:
4.0

Make sure the equipment gets checked in immediately upon return.

Jacob wilson 
Rating:
4.0

Customer did not leave a comment.

Richard Westbury 
Rating:
4.0

I’m not likely to rent a U-Haul again ! Sad considering I’ve rented with U-Haul 3 times before this last rental but wasn’t explained the full rental agreements when picking up and then being charged more in returning when I could have explored my options more carefully before renting begin with. I will consider the competition ( Penske ) more in future rental and I will be renting again but not likely to use U-Haul

George Townsend 
Rating:
4.0

Customer did not leave a comment.

George Loomis 
Rating:
5.0

Customer did not leave a comment.

James Gifford 
Rating:
5.0

Customer did not leave a comment.

Scott Nichols 
Rating:
5.0

Customer did not leave a comment.

Ben Jacobs 
Rating:
5.0

Customer did not leave a comment.

Ramiro Casasfraustro 
Rating:
4.0

Customer did not leave a comment.

Clifton Brown 
Rating:
5.0

Keep on keeping on! Very personable, helpful and enjoyable experience with the employees.

richard miller 
Rating:
5.0

Customer did not leave a comment.

Christopher Carter 
Rating:
5.0

Everything went well! Would definitely use again.

James Quinn 
Rating:
5.0

Customer did not leave a comment.

Douglas Alderman 
Rating:
5.0

Quick, easy, and inexpensive (it was a short term rental - about 4 hours) - in other words, perfect.

Douglas Alderman 
Rating:
5.0

Customer did not leave a comment.

CHRIS E COLWELL 
Rating:
5.0

Customer did not leave a comment.

Wanda Jenkins 
Rating:
5.0

Customer did not leave a comment.

Ned Wiggs 
Rating:
5.0

Customer did not leave a comment.

Robert Murphy 
Rating:
5.0

Customer did not leave a comment.

Terrence Austin 
Rating:
4.0

Customer did not leave a comment.

Monica Vazquez 
Rating:
5.0

Customer did not leave a comment.

Renee Henderson 
Rating:
4.0

Customer did not leave a comment.

Greg Neuendorf 
Rating:
4.0

Customer did not leave a comment.

Sam Akens 
Rating:
5.0

Great service and availability. I will use this location again.

Johnny Smith 
Rating:
5.0

Customer did not leave a comment.

GARY ALAN TAYLOR 
Rating:
5.0

Saying improvement is not possible because my opinion is that it is great

VEDA Gamble 
Rating:
5.0

Great service by the two knowledgeable men at the drop-off desk. The truck worked well, except for the front end / steering which vaguely wallowed on big bumps and pavement rollers. Shock absorbers? The truck also needs new windshield wiper blades.

Randall Bishop 
Rating:
5.0

Staff was very knowledgeable, helpful and polite. Great customer service!!

Richard Garber 
Rating:
4.0

Customer did not leave a comment.

Matt Randall 
Rating:
5.0

Great Dealer! I highly recommend them!

Mark Turner 
Rating:
5.0

Amazing customer service, easy in and out. Made getting a uhaul a breeze. Thanks a lot!

Logan Meacham 
Rating:
3.0

I explain the situation to the kid and he told me what they should have it done at the other location, but didn’t. I didn’t have a way to contest it because I had no idea what I was supposed to do but he at least explained what happened to me.

Heather Segal 
Rating:
5.0

Rob is good helping us and other employee are nice as well.

Jaikanthan Sankaradass 
Rating:
5.0

Customer did not leave a comment.

David Bishop 
Rating:
5.0

Customer did not leave a comment.

Keely Gunter 
Rating:
5.0

Customer did not leave a comment.

Jaikanthan Sankaradass 
Rating:
5.0

Customer did not leave a comment.

Greg Farrow 
Rating:
5.0

People were polite, experienced, on top of their game. Was there about 5 minutes, in and out, no problems.

Lanny Hanna 
Rating:
5.0

Customer did not leave a comment.

Jeff Kinsler 
Rating:
5.0

I would recommend that the ratchet scraping devices be checked for resistance to release. The trailer I rented needed a few shots of WD lubricant. Other than that 100% satisfied.

ED PERRY 
Rating:
5.0

Customer did not leave a comment.

Steve Syvertson 
Rating:
5.0

Great experience

Allison Roessel 
Rating:
5.0

Customer did not leave a comment.

Amanda Legge 
Rating:
5.0

Good experience

Allen Maddox 
Rating:
5.0

Customer did not leave a comment.

linda stevenson 
Rating:
5.0

Customer did not leave a comment.

Donald Harvey 
Rating:
5.0

All good.

JASON JORDAN 
Rating:
5.0

Customer did not leave a comment.

Brian Dunham 
Rating:
5.0

Customer did not leave a comment.

GARY ALAN TAYLOR 
Rating:
5.0

Customer did not leave a comment.

floyd buttry 
Rating:
5.0

This was the best experience ever. We were walking around the parking lot to see where we should park, a man in his car that wasn’t even supposed to be at work yet offered to help us. He stayed with us helping with the online check out. We had gone over our total mileage. he explained the additional charge, told us how much, guided us through the process to complete our drop off. I received my receipt for the rental in an email. I don’t know his name but he exemplified excellent customer service. Great job on hiring him True Value in Oakbrook. I will be back.

brett Johnson 
Rating:
5.0

Customer did not leave a comment.

Robert Kelley 
Rating:
5.0

Customer did not leave a comment.

Steven Moon 
Rating:
5.0

Customer did not leave a comment.

Derrick Underwood 
Rating:
5.0

Absolutely amazing male employee (I forgot his name) who went above and beyond. Excellent customer service, beautiful new and immaculate store.

Crystal D'Andrea 
Rating:
5.0

Customer did not leave a comment.

Eddie Stone 
Rating:
5.0

Make the milage a flat rate, instead of charging you by the mile.

KENNETH HOGANS 
Rating:
5.0

Very friendly

Cody Bohn 
Rating:
5.0

Customer did not leave a comment.

Scott Hess 
Rating:
5.0

Great service! Thank you, Brandon.

Nancy Hetrick 
Rating:
5.0

Customer did not leave a comment.

Tim Patrick 
Rating:
5.0

Customer did not leave a comment.

Ron Johnson 
Rating:
1.0

Uptown ang other location both poor and system is poor. Need more staff. Need more equipment. Need to give the truck at location that was requested and agreed on at time of reservation Need compensation for time wasted

Abdul-Hafiz El-Etr 
Rating:
5.0

The online “check-in” procedure was confusing and seemingly unnecessary. Otherwise, the reservation process, pick-up of trailer and return of same went very smoothly. The staff person hitched up the trailer for me and pointed out the connections for lights, etc. Friendly and professional. We will return for rentals in the future!

Randy Schulte 
Rating:
4.0

Customer did not leave a comment.

Wayne West 
Rating:
5.0

Helpful, quick and polite

Brian Burgess 
Rating:
5.0

Customer did not leave a comment.

Johanna Daza 
Rating:
5.0

Customer did not leave a comment.

JEFFERY STOVALL 
Rating:
5.0

Customer did not leave a comment.

Steve Kleinrichert 
Rating:
5.0

Customer did not leave a comment.

George A Jones 
Rating:
5.0

Customer did not leave a comment.

Irene McGuire 
Rating:
5.0

Next time I want the red headed guy to come with me

Sara Moore 
Rating:
5.0

Customer did not leave a comment.

Howard Conway 
Rating:
1.0

Check the rental thoroughly and take pictures. There was some sketchy activity when I rented a trailer where they kept going in and out of the facility shaking their heads. Then they added trip insurance when I declined it earlier. The trailer had significant damage that was not in their photos and it felt like the trailer was damaged during their time and storage, and they tried to push that onto my trip and "insurance" to avoid the liability. The damage would have caused one of the tires to blow if i hadnt noticed it, as the aluminum fender guards were pushed into the top of the tire.

Kris Cloutier 
Rating:
5.0

Thank you!

Mikhail Ivanov 
Rating:
5.0

Person came right out before I even entered building and got me checked out in less than 5 minutes! Very impressed!

Bryan Fenton 
Rating:
5.0

Customer did not leave a comment.

Stephen Peterson 
Rating:
5.0

Customer did not leave a comment.

Stephen Peterson 
Rating:
3.0

Checkout process was very slow

Paul Valenti 
Rating:
5.0

Customer did not leave a comment.

Tommy Riddle 
Rating:
5.0

Customer did not leave a comment.

Kenneth Davis 
Rating:
1.0

Stop discriminated other races ,, stop over charging for the rates that supposed be normal rates,,, they charged 2 times and didn't explain why and how the price was over 300 dollars for 2 days?. Definitely shouldn't had been that much for a 29.99 truck.. That place is a rip off and unprofessional in regards of the rates

Baraba Favors 
Rating:
5.0

Customer did not leave a comment.

Joshua Mullins 
Rating:
5.0

Customer did not leave a comment.

Samara Herkley 
Rating:
5.0

Nothing! Quick and easy. Everything went as planned with the move. Thank you to the guys and girls at True Value.

Kindall Jolly 
Rating:
5.0

Pleased very easy

James Quinn 
Rating:
5.0

Customer did not leave a comment.

Charles Baker 
Rating:
5.0

Change the air pressure sensor on the front right tire.

John Haney 
Rating:
5.0

Very helpful.

Tom Theis 
Rating:
5.0

Customer did not leave a comment.

Terry Flatt 
Rating:
4.0

Customer did not leave a comment.

lisa rosetta 
No reviews have been submitted for this location.

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