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Wanda J.
Customer Reviews for True Value At Oakbrook
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service and availability. I will use this location again.
Johnny S.Saying improvement is not possible because my opinion is that it is great
VEDA G.Great service by the two knowledgeable men at the drop-off desk. The truck worked well, except for the front end / steering which vaguely wallowed on big bumps and pavement rollers. Shock absorbers? The truck also needs new windshield wiper blades.
Randall B.Staff was very knowledgeable, helpful and polite. Great customer service!!
Richard G.Great Dealer! I highly recommend them!
Mark T.Amazing customer service, easy in and out. Made getting a uhaul a breeze. Thanks a lot!
Logan M.I explain the situation to the kid and he told me what they should have it done at the other location, but didn't. I didn't have a way to contest it because I had no idea what I was supposed to do but he at least explained what happened to me.
Heather S.Rob is good helping us and other employee are nice as well.
Jaikanthan S.People were polite, experienced, on top of their game. Was there about 5 minutes, in and out, no problems.
Lanny H.I would recommend that the ratchet scraping devices be checked for resistance to release. The trailer I rented needed a few shots of WD lubricant. Other than that 100% satisfied.
ED P.Great experience
Allison R.Good experience
Allen M.All good.
JASON J.This was the best experience ever. We were walking around the parking lot to see where we should park, a man in his car that wasn't even supposed to be at work yet offered to help us. He stayed with us helping with the online check out. We had gone over our total mileage. he explained the additional charge, told us how much, guided us through the process to complete our drop off. I received my receipt for the rental in an email. I don't know his name but he exemplified excellent customer service. Great job on hiring him True Value in Oakbrook. I will be back.
brett J.Absolutely amazing male employee (I forgot his name) who went above and beyond. Excellent customer service, beautiful new and immaculate store.
Crystal D.Make the milage a flat rate, instead of charging you by the mile.
KENNETH H.Very friendly
Cody B.Great service! Thank you, Brandon.
Nancy H.Uptown ang other location both poor and system is poor. Need more staff. Need more equipment. Need to give the truck at location that was requested and agreed on at time of reservation Need compensation for time wasted
Abdul-Hafiz E.The online “check-in†procedure was confusing and seemingly unnecessary. Otherwise, the reservation process, pick-up of trailer and return of same went very smoothly. The staff person hitched up the trailer for me and pointed out the connections for lights, etc. Friendly and professional. We will return for rentals in the future!
Randy S.Helpful, quick and polite
Brian B.Next time I want the red headed guy to come with me
Sara M.Check the rental thoroughly and take pictures. There was some sketchy activity when I rented a trailer where they kept going in and out of the facility shaking their heads. Then they added trip insurance when I declined it earlier. The trailer had significant damage that was not in their photos and it felt like the trailer was damaged during their time and storage, and they tried to push that onto my trip and "insurance" to avoid the liability. The damage would have caused one of the tires to blow if i hadnt noticed it, as the aluminum fender guards were pushed into the top of the tire.
Kris C.Thank you!
Mikhail I.Person came right out before I even entered building and got me checked out in less than 5 minutes! Very impressed!
Bryan F.Checkout process was very slow
Paul V.Stop discriminated other races ,, stop over charging for the rates that supposed be normal rates,,, they charged 2 times and didn't explain why and how the price was over 300 dollars for 2 days?. Definitely shouldn't had been that much for a 29.99 truck.. That place is a rip off and unprofessional in regards of the rates
Baraba F.Nothing! Quick and easy. Everything went as planned with the move. Thank you to the guys and girls at True Value.
Kindall J.Pleased very easy
James Q.Change the air pressure sensor on the front right tire.
John H.Very helpful.
Tom T.Meagan was great! Greeted me when I came in and immediately helped although she was mid task. She laughed at my bad jokes. Was efficient and got me on my way. I appreciate the folks at this location.
Joseph A.Craig was great to me. I appreciate his friendliness. Felt welcomed Andy the transaction was efficient.
Joseph A.Check in and check out was excellent. The inside of the track could have been cleaner. Besides that the customer service was great!
Erica K.The rental rep was on his way to check in the truck before I stopped moving. Excellent truck side service! S
Shannon O.One person who tried to serve me didn't know how to boil the tax. Additionally, since it is a requirement by law that signal/tail lights must be attached to the rear of the vehicle being towed, I think this site should carry/stick these magnetic tow light kits. I had to go 20 miles round trip out of my way to find a U-Haul store that stocked these lights.
Tony F.The entire staff at this location was helpful, courteous, friendly, polite, and professional. Prices were fair. Equipment was well maintained.
Mark R.No problems..very helpful...thank you Guys
Joanne S.Get more dependable roadside assistance crews the amount of time I had to wait was absolutely unnecessary a NJ d shouldn't be tolerated by Uhaul or anyone else.... GET BETTER ROADSIDE SERVICE OPERATORS !!!
James S.$100/day and 30 miles is way too expensive
Tracy C.