Very thoughtful and nice woman who helped us. The truck was swept but had gasoline smell I didn't realize until I got to my destination. It got in my mattress but again, not person at Carson city issue but precious user possibly.AUDREY J.
Customer Reviews for Trucks Unlimited
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.HANNAH N.
Wonderful experience, great customer service. Will always do rentals through this location and will be recommending to others.DANIELLE RAE CAR S.
Customer did not leave a comment.DANIELLE RAE CAR S.
Customer did not leave a comment.WILLIAM ALEXANDE B.
Shannon is awesome! So easy to work with and very competent. I would recommend this location to anyone! The truck was available and clean. Thank you Shannon!!JEFFREY DEAN S.
Customer did not leave a comment.MARYBETH G.
Shannon was great!DAVID LEE G.
My pickup time and location was 9:00am in Reno, NV. i was not able to pick up my equipment until 3:30pm in Carson City, NV and that was only after spending 4 hours the day before my reservation trying to confirm. the inside of the trailer was dirty and left some of my furniture stained and soiled.CATHERINE V.
Customer did not leave a comment.SOLVEN G.
Uhaul, you gotta get your tracking systems modernized. Why shouldn't each vehicle -- truck and trailer -- have a sensor that can tell the master system where it is and whether it'll be returned on time?! If a trailer is halfway across California at noon and it's expected to be picked up by 2 p.m. in Nevada, shouldn't everybody in the logistics chain be alerted to that possibility? Just a thought.DIAN S.
Shannon was the best ever in our time of need! Being evacuated from our home, needing to move fast and funds not so great, she made us feel important and helped us on our way to our new home in San Luis Obispo. I will use her again for sure if needed! Thank you!!! Shannon!!!!!Necole J.
Customer service at its best!! Highly recommend using them over any other Uhaul in the area.JENNIFER DENISE M.
Super friendly.Dennis S.
The one problem that we had with this location is that it didn't "map" correctly on either of our navigation programs and it was farther out of town than I realized. I called ahead however and the lady (Shannon?) told me how to get there. She was also very helpful, efficient and friendly. She came out to guide me into place when I was parking the trailer, quickly unhooked it, checked me out and sent me on my way.JACQUELINE G.
Shannon was amazing!!Jessie F.
Best customer service. Nothing needs to changeROSIA GISELLE B.
Super helpful and quick to get paperwork done and get me on the road!Melissa Y.
offer 24/7 service.Kelly C.
Customer did not leave a comment.Rafael K.
Both locations (pick up and drop off) were awesome!!!!!! 10/10Conner L.
Good and please follow their e helpful down to earth people 5 StarsAnthony A.
Customer did not leave a comment.David H.
Customer did not leave a comment.Richard P.
Customer did not leave a comment.Chad S.
Shannon at Trucks Unlimited was phenomenal!! Best customer service I've had anywhere In a long time. She went above and beyond to help make sure we had a perfect experience!Brandon H.
Customer did not leave a comment.Keith H.
Customer did not leave a comment.JAMES D.
The customer service was great at this location. Just wish the trailer was at its original location and that I didn't have to travel so far.Dennis D.
Shannon was very helpful in 1) getting the 26' truck and auto transport we had been promised but kept getting deleted from service by a really screwed up dispatch system. Our truck kept getting snagged by someone else even though we had been reserved since May 24th. Shannon solved it in a heartbeat and did what she said she would do!richard N.
Customer did not leave a comment.RODNEY DALE M.
They need more or better signage. If they want it, but since I picked up the only trailer they had, maybe they don't get much stock. This place was NOT the one I picked to pick up my trailer. I had to drive from Reno to Carson City, which was an inconvenience. NOT this facilities fault.Melinda M.
Customer did not leave a comment.Alberto V.
Customer did not leave a comment.ALBERTO V.