Customer Reviews for Sunset Storage and Service
(U-Haul Neighborhood Dealer)

247 reviews

3131 S Geiger Blvd   Spokane, WA 99224

(509) 838-1363

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(509) 838-1363

3131 S Geiger Blvd
Spokane, WA 99224

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I dropped off the truck during non-business hours and the instructions for drop off and the key box location was very helpful. The location was perfect because it's close to a Cat scale and a gas station.

James Eastman 
Rating:
5.0

Service was great. I will go there again!!

PATRICK COOPER 
Rating:
5.0

Customer did not leave a comment.

Deborah Estep 
Rating:
1.0

Supposed to be able to drop off at much more convenient location however they wouldn't take the truck. Second drop location was in a heavy industrial area and unbeknownst to me not open. Not a safe are for most people. Very dirty with 0 accommodations or resources. Very disappointing.

REX HOPKINS 
Rating:
5.0

Customer did not leave a comment.

Ralph Laws 
Rating:
5.0

Customer did not leave a comment.

Kyle Fontaine 
Rating:
3.0

Everyone was very helpful checking in and checking out.

Donald Schultz 
Rating:
3.0

Customer did not leave a comment.

willam holland 
Rating:
5.0

Customer did not leave a comment.

John Paul 
Rating:
3.0

Customer did not leave a comment.

justin Pillow 
Rating:
4.0

Customer did not leave a comment.

Sean Hicks 
Rating:
3.0

The service was good but the place looks like a junk yard

deb lee 
Rating:
5.0

Great customer service and a pleasure to do business with! Keep up the good work 😊

Mark Taylor 
Rating:
3.0

We got billed for insurance that we didn't request. This is very frustrating as we rent every quarter.

Lisa Miller 
Rating:
5.0

Robert did a great job and was very helpful and friendly… thanks!

Mark Taylor 
Rating:
5.0

Great store, very helpful, competent and will be back to do more business. Marc is nice to work with.

Dave Cook 
Rating:
5.0

I changed locations, called him up and he was very nice and accommodating especially since I had a flight to catch… made the process easy and pleasant. I would recommend him in a heartbeat! Thank you

Josu Amuchastegui 
Rating:
4.0

Customer did not leave a comment.

JESSICA DITTON 
Rating:
3.0

It took almost 30 minutes to get through to the main computer system and get a contract issued. That's not top-flight IT. We got our trailer and the local folks were nice enough. They just couldn't get a screen from corporate for an irritatingly long time. That's C-minus stuff.

Hal Ueland 
Rating:
5.0

The drop-off process took less than 5 minutes from start to finish.

Samantha Long 
Rating:
3.0

Kind of hard to park larger vehicles, but the gentleman there is fantastic and friendly.

Christopher Knott 
Rating:
5.0

Owner was super helpful!

Michelle Whittingham 
Rating:
5.0

Stayed late to receive our return, very much appreciated.

CURTIS EVANENKO 
Rating:
5.0

Rental process was quick and easy.

Mike Floyd 
Rating:
5.0

Customer did not leave a comment.

Mark Sweitzer 
Rating:
3.0

Location wasn’t fancy however the staff was friendly and knowledgeable. Good location. Will definitely use them in the future.

James Paul 
Rating:
4.0

Inspect vehicles more closely. Truck that I rented had a large obvious wheel-seal leak that was leaving puddles of differential fluid everywhere I stopped.

TODD ISAACSON 
Rating:
5.0

Mark, Tamara and Chase were absolutely awesome! I couldn’t have asked for more courteous service! Great people!! I will absolutely use their site again!! Thanks for everything! A+++++

CHARLES ROBERTS 
Rating:
4.0

Customer did not leave a comment.

George Ehrlich 
Rating:
5.0

Customer did not leave a comment.

Richard Sears 
Rating:
5.0

Customer did not leave a comment.

becky woodruff 
Rating:
2.0

It wasn’t the location that was the problem, it was the cooperate rep that kept changing the pick up and drop off location last minute. I was actually walking in the door of the 1st place I contacted when the local rep called and changed the pick up location and then changed the drop off location during the rental. Not good customer service.

Robert Knipple 
Rating:
5.0

Other than the air bag light being on all the way and drop off tried billing me for cleaning the truck that was dirty from the begining, all else was ok.

Ken Rabas 
Rating:
5.0

the people at the Geiger Avenue location are personable and helpful. We have never had a problem working with them. They are great!!

Evelyn Wills 
Rating:
5.0

Customer did not leave a comment.

Collins Gilbertson 
Rating:
5.0

My reservation changed locations. I couldn’t have been happier with the service. Quick and easy!

Philip Wandscher 
Rating:
5.0

Customer did not leave a comment.

William Foster 
Rating:
5.0

Customer did not leave a comment.

David Santana 
Rating:
5.0

The staff at uhaul was very helpful , knowledgeable , courteous and respectful. It was a pleasure doing business there ! I wish all places treated customers this way.

James McAdams 
Rating:
4.0

Put cruse control in trucks for long haulers

Don Thomas 
Rating:
5.0

Customer did not leave a comment.

Anna McMullin 
Rating:
5.0

Not much to add. Helpful and great location. Thank you

Richard Wilhelm 
Rating:
3.0

Requested 3 dozen moving blankets and none were provided. Glad we didn't need other items

James Lamb 
Rating:
5.0

Customer did not leave a comment.

William Copley 
Rating:
5.0

Fantastic service on a late coming request from myself. Thank you so much for flexibility and top notch service!

Matthew Moots 
Rating:
3.0

Had issues with site recognizing my location on GPS. I wasn’t able to pick up the truck. There was no one to physically speak with. Had to call customer service till it worked. It took about an hour from original reservation time to finally get the keys to use the truck.

Patrick Wilson 
Rating:
3.0

Customer did not leave a comment.

Robert Hubbard 
Rating:
5.0

This was an excellent location, and close to the airport to facilitate a one-way move out of town. The staff was friendly and helpful. The truck was clean and ready to go.

Diana Fielitz 
Rating:
4.0

Not convenient to where I live.

David Peterson 
Rating:
3.0

Customer did not leave a comment.

nick knop 
Rating:
4.0

Customer did not leave a comment.

chris reeves 
Rating:
5.0

Customer did not leave a comment.

JIM BROOKS 
Rating:
4.0

In and out in a jiffy. Attendant had me back in and he disconnected the trailer and I was on my way!

richard fleishman 
Rating:
5.0

Thank you

DOUGLAS TIEDE 
Rating:
3.0

Customer did not leave a comment.

Landree Porta 
Rating:
4.0

They were definitely super nice and helpful

SYLVESTER DASS 
Rating:
5.0

Quick drop off. Great staff.

Michael Piechowski 
Rating:
5.0

Customer did not leave a comment.

PETER MANNING 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER HARDMAN 
Rating:
5.0

They were great!!! We were in and out. They even had the truck running for us! :-)

JEANNETTE GOLDIA DUTTON 
Rating:
5.0

Customer did not leave a comment.

WAYNE BOYD HENIFIN 
Rating:
5.0

Customer did not leave a comment.

RICHARD GERETY 
Rating:
4.0

We made the reservation 3 weeks ahead only to be shuffled around to 3 different locations for pick up. Absolutely ridiculous customer service. The guy at the Geiger location was a saint and saved the day.

JEFFREY POLELLO 
Rating:
5.0

Customer did not leave a comment.

Richard Greene 
Rating:
5.0

Customer did not leave a comment.

BRIAN PAUL BUTORAC 
Rating:
4.0

Customer did not leave a comment.

RICHARD BURROWS 
Rating:
5.0

Customer did not leave a comment.

Garrett Marvin 
Rating:
5.0

Great customer care, went over and beyond to make things easy for me. No improvements to note

KEVIN COURSEY 
Rating:
3.0

I had to drive to Spokane to get I was told it would be in Pullman. They were helpful and friendly

CHRISTOPHER MERCURIO 
Rating:
2.0

Customer did not leave a comment.

JOHN GONZALEZ 
Rating:
3.0

Customer did not leave a comment.

JEREMY JOHNSON 
Rating:
5.0

Customer did not leave a comment.

DAVID ROBERT BLACK 
Rating:
5.0

Customer did not leave a comment.

Darcey Miller 
Rating:
2.0

The tow dolly was dirty and cover with snow and ice

DAVID SHACKELFORD 
Rating:
5.0

I think this is as good as it can get.

Gary Frederickson 
Rating:
1.0

Regardless of the state mandate, facial coverings were not worn. I have additional uhaul reservations but have moved them to another facility. It shows a lack of respect for the customer.

DANIEL FREEMAN 
Rating:
4.0

Customer did not leave a comment.

JACOB PARKISON 
Rating:
5.0

Good enough!

CHARLES MASK 
Rating:
5.0

We dropped off the car hauler on a Saturday and I telephoned the personnel. Later that day a wonderful person called me putting me at ease that we had done the right thing with the equipment. Thank you , again for the best experience.

EVELYN WILLS 
Rating:
4.0

Customer did not leave a comment.

Marc Hawkins 
Rating:
1.0

Horrible experience.

Steve Shefveland 
Rating:
5.0

Great service. Very accommodating

JIM BROOKS 
Rating:
1.0

Delivery was a week late and communication on the uhaul website was misleading. The job stated done and I was charged for the job two weeks before it was done. Uhaul didn't know which site it was delivered to and couldn't find it for a day. The recommended movers online an hour away notified me the day before delivery the delivery address was out of their area. No other movers in this area so I had to find one an hour and a half away to do the job. Very frustrating working with uhaul this move! I'll use another company next time.

KIMBERLY POLANCO 
Rating:
5.0

Customer did not leave a comment.

Steve Capie 
Rating:
5.0

Great accommodating service for a one way rental.

JIM BROOKS 
Rating:
4.0

Customer did not leave a comment.

Clinton Poppel 
Rating:
5.0

Customer did not leave a comment.

ANDREW SIMPSON 
Rating:
1.0

Customer did not leave a comment.

JULIE NELSON 
Rating:
3.0

Customer did not leave a comment.

ANGELA STEFANIE WENK 
Rating:
5.0

Customer did not leave a comment.

RICKY HULL 
Rating:
5.0

Customer did not leave a comment.

PATRIA MENDEZ 
Rating:
4.0

Very great customer service.

Ricke Alfonso 
Rating:
4.0

Customer did not leave a comment.

CHIN KUO 
Rating:
5.0

10/10

Kaitlin Bartley 
Rating:
2.0

I called earlier in the day and when I spoke to the owner and he gave me a time to drop by to pick up a trailer. I set the reservation up with his other location to streamline the process. When I showed up, the owner was nowhere to be found. I called his cell number since it was on a sign on the door. He told me that he didn't know I reserved it and he would be back shortly. I waited another 40 minutes for him to show up. I was there for over an hour and it wasted too much of my time. I expect people to be where they are supposed to be when they're supposed to be there. I understand unforeseen circumstances, but having lunch isn't one of them.

JESSIE SALAZAR 
Rating:
3.0

Customer did not leave a comment.

Tyde Sirk 
Rating:
5.0

Original truck had a hole drilled I to gas tank. I brought it to a different location that was open. Exchanged for a 26 foot at no charge. Took a while to get the original code to get the key to the truck which cost me an extra 2 hours with the truck exchange that was pretty frustrating, but Marc did everything he could to help once I called him. Uhaul 1800 number wasnt able to help me.

Jesse Lentz 
Rating:
5.0

Nothing comes to mind!

Nathan Kohls 
Rating:
3.0

Customer did not leave a comment.

Faith Lebo 
Rating:
3.0

Customer did not leave a comment.

Damien Lawler 
No reviews have been submitted for this location.

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