El cliente no dejó un comentario.Brandon B.
Customer Reviews for Truck And Trailer Sales Of York County LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Chester M.
I had my pickup time set for 2pm and had paid in advance. My reservation was until the following day at 2pm. I was delayed getting to the location by only 30 minutes (arrived at 2:30pm for my 2pm pickup time) and began the mobile check-in process. To my surprise my reservation had been cancelled. I went inside the â€œofficeâ€ and spoke with the woman there, who was in the process of renting my truck to someone who had just walked in. She said that as I had been 30 minutes late, they weren't sure if I was coming and decided to cancel my reservation. I asked her if they have a system in place to call people who may or may not be picking up a reserved truck to check and see if the renter is coming. She said no they don't. She then cancelled the walk-in's rental and told him to come back the following day, and began re-inputting my information. We were delayed another half hour waiting for her to figure out how to un-cancel my reservation and put all of my information back in. This was incredibly frustrating as I had reserved the truck already and put in all the required information online. The only reason we had to wait around is because they decided to cancel my reservation WITHOUT asking me if I was coming. I understand that if I weren't coming and they had an opportunity to rent the truck to someone else, it is a smart decision to rent it out. But at the very least we should have gotten a call to ask if we were still planning to come. I could have told her we were on the way and then she wouldn't have wasted my time nor the other man's time. Let's not forget I was only 30 minutes behind schedule and had paid in advance to reserve the truck for a full 24 hours. We got there just in time to make sure we still got the truck, but if we had hit traffic and been 15 minutes later, my truck wouldn't have been there and she said she wasn't able to find another one for the man who walked in. There wasn't another available truck nearby. So I guess I just wouldn't have had a truckâ€¦? I don't live in town so I would have had to drive back in another day just to make up for them cancelling a reservation that I had already made and paid for. These are the situations that make people distrustful of truck rental agencies. I'm very glad I was able to get the truck after all but it was a very uncomfortable and concerning experience.ALISA J.
El cliente no dejó un comentario.Stephanie T.
El cliente no dejó un comentario.STEVEN B.
El cliente no dejó un comentario.David C.
Thank You Dearly for Your Wonderful Service ...ðŸ‘JOHNNY F.
El cliente no dejó un comentario.DAVID P.
Rep I was working with was super helpful. After a stressful move found out previous uHaul locked in our delivery location so we would have to drop off at their location after I told them twice I wasn't dropping it off where I picked it up. Ashlee at Truck and Trailer was excellent and called them and took care of it for me. Went well beyond customer service expectations. Loved location, easy to get to and looked like an actual rental place! Will be using Truck and Trailer and recommending to everyone I know!Kathleen A.
El cliente no dejó un comentario.SANDRA J.
Both of the men were super nice and helped me out a lot, I truly appreciate them working with me.ADAMIA S.
El cliente no dejó un comentario.LARRY W.
El cliente no dejó un comentario.NANCY S.
Had to wait a bit as the attendant stepped out but other than that it was excellentSTEVEN B.
El cliente no dejó un comentario.MARVIN S.