Comentarios del cliente para Truck and Tool Rental

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Truck and Tool Rental

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Aaron P. en

Grado:

First of All the renter never said please go and read the contract before leaving. Just gave us the keys and we were off never told us we had to take photos of the milage and cab so we got over charged for that. Before we had even taken the truck they had charged my card. Even though it wasn't supposed to happen until we had turned and the milage counted. Which resulted in an over draft to my account Never mentioned a cleaning fee could have told us and we would have taken car of everything. Just gonna charge them 50 bucks even though. The dude renting out the trucks clearly never moves. Don't use this location so many others. First getting a uhaul never going back.

Jessica S. en

Grado:

Truck was dirty in the cab. Something pink and slimy on the seat. The office was dirty and the computer wasn’t working.

MeLissa B. en

Grado:

Have the correct truck on hand the customer reserved. Better communication. Need to explain to the customer if you are closed how to access the keys and return the truck. Let the customer know the smaller trucks have no ramps. Better communication skills. Very dissatisfied with this location.

Kimberly O. en

Grado:

El cliente no dejó un comentario.

Chris B. en

Grado:

El cliente no dejó un comentario.

Charles C. en

Grado:

I Not giving customers all charges before renting and then charging them Extra charges after is not good customer service. Then when customer calls to get a explaining of the extra charges and your told I'm busy I will email you is NOT GOOD CUSTOMER SERVICE period. No call back, just a email.

ERIC P. en

Grado:

Fantastic

Theodore C. en

Grado:

El cliente no dejó un comentario.

Kim R. en

Grado:

El cliente no dejó un comentario.

Robert W. en

Grado:

The owner and his wife were wonderful! we really appreciate this facility. we’ve had some not so great experiences at other locations. When possible I won’t rent at any other location ever again

Alicia L. en

Grado:

He was incredibly rude and unhelpful starting with just my calling and asking for directions when i was lost. I will never recommend him or go to him with my business. Hands down the worst experience I've ever had.

jeremy H. en

Grado:

I rented my truck at 1:13 pm, finished updating the incorrect information and doing my walk around at 2:06 at which point I got an message stating "your rental is due back in 4 hours at 5:15 pm". I lost over 45 minutes of my rental from the get go. To finish everything the rental experience when I brought the truck back it took over 1.5 hours of me trying everything, to get the truck checked back in to hopefully avoid the $20 for not doing my own check in, and then I get charged for another use anyways? Very horrible experience. I even had to call uhaul customer service and try to get help on check in.

Ali A. en

Grado:

El cliente no dejó un comentario.

Jerry L. en

Grado:

I don’t understand how anyone could say anything bad about this place they are great and very friendly.

HARVEY K. en

Grado:

Fast and Friendly service.

Destany D. en

Grado:

El cliente no dejó un comentario.

David L. en

Grado:

El cliente no dejó un comentario.

Daniel A. en

Grado:

The place is a dump. Honestly looks like a junkyard. The owner/operator of the location messed up my contract in the beginning so I already knew it was going to be one of those days. I needed a uhaul for a quick dump run, about 20 miles in total. It was about 2.5 hours in total. I swept the cargo area out at the dump but admittedly I would say there was the smallest amount of dust left. (Nothing that you would even think about it you rented) I was unfairly charged a 30 dollar cleaning fee! Anyway, maybe I’m bitter about it but I’ll say this. I WILL NEVER DO BUSINESS AGAIN WITH UHAUL. Would rather goto enterprise or hertz and rent a van from them. AT LEAST they’re apart of a professional business.

Brandon P. en

Grado:

The attendant was quick and got me in and out in a few minutes

Virginia C. en

Grado:

Considering the inconvenience and the cost - staff should have taken a moment to submit the claim information at the time of drop off rather than refer the customer to an 800 number as it took just a few minutes.

Connor J. en

Grado:

Make store entrance more obvious

Marvin J. en

Grado:

Mr travis.is a Dick head I called and questioned about my bill because the uhaul.com app didn't work for me ,he said call back tomorrow I looked it up, I didn't feel settled with that ,so I call back the person that he had instructed me that was gone for the day actually picked the phone up kind of got irritated words were said Mr Travis is truly a racist, he wouldn't give me any additional information plus he lied to me as a customer said the people were gone couldn't answer no question it was just a few minutes prior to time getting off I didn't understand it that's my rating His customer service is a 0 and so is his business over there his customer service sucks

Kaela C. en

Grado:

Easy.

Alecia H. en

Grado:

The owner was very professional and helpful and fixed a light on the rental before we took it. Upon our return, he made sure he was present and received the trailer with great care.

Elwin C. en

Grado:

El cliente no dejó un comentario.

Gail F. en

Grado:

El cliente no dejó un comentario.

Helen W. en

Grado:

Alway great service at this location!

Connor M. en

Grado:

Ignition in the car was sticking.

Katherine V. en

Grado:

It was a guys house.....

Tamara B. en

Grado:

An employee harassed me as I was leaving the truck, claiming the truck was dirty and would require washing. I told him it was dirty when I picked it up, and that I had indicated that on check in. he would not leave me alone and kept following me around as I tried to finish the return process on my app. it was very uncomfortable and I had to ask him to leave me alone multiple times. It wasn't until I called my husband over to help that he left.

Eric W. en

Grado:

12v did not work as well as other stuff. The cab was dirty and i did not appreciate the incredibly rude calls after apparently someone processed my card wrong saying my card was declined and they were going to initiate their recovery process, whatever fucking scary shit that may be. I am imagining Tom Cruise ninjaing through my windshield while I get a foot to the throat throwing me out the door and tadah! Mission Impossible: UHaul Recovery. Funny thing is my card ran just fine one hour later upon return of the vehicle so there never was an issue and I didnt get my full time I needed.

Nicholas H. en

Grado:

El cliente no dejó un comentario.

Jesse H. en

Grado:

El cliente no dejó un comentario.

Alison E. en

Grado:

I love this U-Haul rental store. They are friendly, fast and efficient!

Cindy S. en

Grado:

Just clean the trucks. Otherwise was great.

Desmond H. en

Grado:

El cliente no dejó un comentario.

Hailey G. en

Grado:

Owner unable to finish renting through the mobile portal and had restart the application process

TIALUGA S. en

Grado:

The owner for this business is very dishonest, and charges extra charges to your card. I would never refer a friend here. Bad experience overall, and i will never give them my business.

Rosalind S. en

Grado:

Personnel need to be friendly and more communicative about the parking when leaving one's vehicle. I would not use this office again. Their persona was not warm nor inviting also need better phone manners.

Darby B. en

Grado:

People very nice but location behind a gas station, tiny place. Just not what I was expecting. UHaul disappointed that I could not receive credit for adding to much gas in tank but that is what they do

Jeanette M. en

Grado:

El cliente no dejó un comentario.

Alison E. en

Grado:

El cliente no dejó un comentario.

Bridget B. en

Grado:

Ensure to check the equipment. It was rented out in a u safe condition and we spent 2 hours on the phone with reps, no resolution, got hung up on, never received a return and had to argue with the manager. The ball bearings were bad and it had 3 bald tires on it. It could have resulted in a major accident if not death. I will never rent from uhaul again! I will also make sure all my friends and family never rent again!

Shannon H. en

Grado:

Drop location in Tacoma did not check in my truck on time , we were afraid something happened when they called looking for the truck 3 days later .

kelly R. en

Grado:

Everything having to do with the truck, rental, and price were great. My move went really well and I'm really happy I was able to get the truck I needed with such short notice; only a few days. My negative comments only have to do with the location. The small building smelled like cigarette smoke very bad, and my fiance noticed pet mess on the floor. It looked more like a home than a business. Was expecting it to be more professional.

James L. en

Grado:

Not good at all

Corey M. en

Grado:

When the owner called i mentioned that i was supposed to return the equipment to different locations, he took care of it before I even got there. He was very easy to deal with and friendly.

Luis C. en

Grado:

El cliente no dejó un comentario.

Gideon P. en

Grado:

This is an excellent U-Uaul facility. I was amazed at how fast and easy it was to both check out, and return, the truck I had rented. I would rate this U-Haul on 54th in Tacoma AAA.

Daniel H. en

Grado:

Had everything ready and waiting. Thanks!

NATHANIEL B. en

Grado:

El cliente no dejó un comentario.

Jose C. en

Grado:

El cliente no dejó un comentario.

DEAN T. en

Grado:

Outstanding service. Would rent at this location again.

herbert G. en

Grado:

Have a clean van/truck and fuel gauge to full, and then ask it to be returned full, instead of guessing how much gas to put in. Also there was no going out to see if there was any damage before hand. I noticed this text later but was not the way to do things. Luckily there was none. He was a nice guy though.

Nneka J. en

Grado:

The owner operator was friendly and we will do business with him again.

WILLIAM P. en

Grado:

The man the trailer was returned too did not know how to print documents and said owner was out of town and he did not know how to complete most of the basic tasks.

David N. en

Grado:

El cliente no dejó un comentario.

Darrell R. en

Grado:

El cliente no dejó un comentario.

Andre B. en

Grado:

Good location could extend the hours for drop off however the extra time was nice ,Great selection of rentals ,,

Luis B. en

Grado:

El cliente no dejó un comentario.

danny B. en

Grado:

You guys were Awesome!... Thanks for everything. I will be using you guys in the future.

Tracy S. en

Grado:

El cliente no dejó un comentario.

JOHN D. en

Grado:

The equipment was not clean and all damage was jot labled and the emergency kit seal was broken and i felt rushed trying to use the 24/7 check out app as the employee was standing near my car even when i was not on the lot waiting dor me to finish check out

Lynn C. en

Grado:

El cliente no dejó un comentario.

DEBORAH B. en

Grado:

El cliente no dejó un comentario.

James A. en

Grado:

El cliente no dejó un comentario.

Helen W. en

Grado:

Great service!

Christian R. en

Grado:

El cliente no dejó un comentario.

Helen W. en

Grado:

El cliente no dejó un comentario.

ANNIE V. en

Grado:

My experience was incredible! James helped my extremely nervous panic attack...a pleasant event. Thank you for helping me settle into my towing experience..I made it to my destination safely..God bless you!

Viet L. en

Grado:

El cliente no dejó un comentario.

Timothy C. en

Grado:

El cliente no dejó un comentario.

AmberMcDonald J. en

Grado:

El cliente no dejó un comentario.

Irina I. en

Grado:

El cliente no dejó un comentario.

Ron C. en

Grado:

NA

Robert S. en

Grado:

Great job overall! Will rent again from this location. Great customer service!

Revadee T. en

Grado:

El cliente no dejó un comentario.

Helen W. en

Grado:

El cliente no dejó un comentario.

Jeff B. en

Grado:

Nothing, it was perfect

Kirk S. en

Grado:

El cliente no dejó un comentario.

Bobbie H. en

Grado:

El cliente no dejó un comentario.

LUIS S. en

Grado:

El cliente no dejó un comentario.

James B. en

Grado:

Excellent and friendly service, I'm glad to have people like this in our town.

andrew S. en

Grado:

Good customer service people friendly speak Spanish And English Was awesome experience thank you so much

Leo D. en

Grado:

GREAT SERVICE. LEFT MY PHONE IN THE TRUCK BY MISTAKE AND THEY CONTACTED ME PROMPTLY.

Helen W. en

Grado:

Always good friendly service.

alec G. en

Grado:

El cliente no dejó un comentario.

NOE C. en

Grado:

I moved couches, tables and chairs. I didn’t get the truck dirty at all but was charged a cleaning fee.

Helen W. en

Grado:

Always friendly with fast service!!

DONALD C. en

Grado:

Prevent Overcharging and scamming people is how you can help the next customer.

OWEN B. en

Grado:

Unpaved yard was disorganized and difficult to get the trailer out if the yard.

Corey H. en

Grado:

Service great truck ran badly very

Eric H. en

Grado:

The representative was cordial, efficient, and polite.

Jerome W. en

Grado:

We filled the gas back to the level it was at when we rented and they still charged us. I refuse to do business with dishonest businesses/people.

Jordaniah B. en

Grado:

The owner charged me for the uhaul insurance that I DENIED. When I called to dispute the charge, he argued that I said yes. How distasteful and tacky. It makes me feel sad and discouraged that I was taken advantage of, but furthermore, that other people may have had or will have the same experience. I am not okay with this. It’s the principle for it’s not business-savvy, and it’s skeezy.

Jenee A. en

Grado:

I would not rent from this location again.

DARCY R. en

Grado:

Business was a small unkempt building tucked back behind other businesses with no signage saying uhaul.

Denise D. en

Grado:

The only thing that i was not sure about was were to park the truck after hours. The rest was great

Gurjit A. en

Grado:

Very scammy.. there was already a hand truck in the back of the truck and we were advised that if we didn’t use it we won’t be charged, well we didn’t use it and we were charged anyways. On top of this we were charged a cleaning fee even though the truck were perfectly clean when we returned it.

Craig R. en

Grado:

Have the equipment that the rental company calls "its own" in good repair without the dents, scrapes or mirrors that almost fall off. I was charged a cleaning fee for vehicle that was already clean when I turned it in. I was told I could not drop it off at the far end of my trip so I had to double my mileage to return it to the dealer and my cost then doubled. When I returned it the service person was very short with me, telling my receipt with my charges would be received in my email the next day and thereby avoiding letting me protest what I consider to be a hundred dollars more than I was planning on spending or even the cleaning fee. This was not a pleasant experience.