Comentarios de los clientes para Truck and Tool Rental

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Truck and Tool Rental

Clasificación general:

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Ryan S.
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El cliente no dejó un comentario.

Marlon P.
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El cliente no dejó un comentario.

Regina R.
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I did not now that I was being charged separately for miles used. I have rented vehicles in the past and have always had so many to start with and then charged extra if I went over them. What a rip off. My $19.00 rental.ended up costing me a redicouluse 88.00. Rip off never again.

HECTOR F.
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El cliente no dejó un comentario.

MICHAEL OWEN B.
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El cliente no dejó un comentario.

Marronica R.
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I was overcharged on my account for a cleaning fee and gas I do not owe. I have video proof of the cleaning and of the gas before and after. You can improve for the next customer by making sure that all of your information is accurate and to not overcharge peoples account.

Malissa H.
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I was charged for 2 additional miles and the provider reported invalid gage gage level that resulted in an overcharge of an additional $20+ dollars

Ross P.
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El cliente no dejó un comentario.

shari J.
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Very difficult to find because there was no sign showing where the lot was, nor were we told to look for the Shell gas station.

MARIAS M.
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The person that helped me was very nice and helpful.

James E.
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El cliente no dejó un comentario.

Theotric P.
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El cliente no dejó un comentario.

STEVE B.
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Reserve ahead and make it close to pick up. Correct the one way nitemare of availibilty. Never again!!!

Michael V.
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I was charged a $25 cleaning fee for a van that I received with baking mats behind the seat and filth EVERYWHERE.

DANIEL DAVID G.
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The online reservations seemed relatively easy but when "picking up the vehicle" the online reservation said there was a problem and to call a certain number. I called and was on hold a very long time. I gave up and went to the front desk. The gentleman at the front desk was extremely helpful. Nothing better than real people.

Ashley P.
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We ordered a 20 ft truck weeks in advance and ordered movers through you guys as well. 25 minutes before our scheduled pick up we get a call that they don't have a truck for us because the people before us did not return in time. Was then told there was no other trucks anywhere and they were working to try to find us one. Was then told they found a 17 foot truck for us at a location a bit farther away, which was not a problem. Got to the location to find out they did not have a 17 foot truck but a 10 foot truck (HALF THE SIZE OF THE TRUCK WE NEEDED). I took the truck because at that point I didn't have much of a choice because movers were on their way. The small truck was not ideal as we had to make 3 trips instead of just 1 trip and it hindered our time with the movers as well since we were paying them for drive time as well. We received no compensation from you guys for this inconvenience and I am extremely unhappy with the overall experience.

David N.
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The proprietor was very friendly. Thank you!

TERRY M.
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The check in process was fast and easy. I was on the road with my trailer in less than 15 minutes.

Anita S.
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This is not the location equipment was picked up. I was sent to 3 different locations and each time had a problem. It took 4 hours to complete the truck rental because her computer was down, then could not find keys to the truck.

rick D.
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El cliente no dejó un comentario.

Lucas L.
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The service and equipment were fine. What was not fine is the very political statements the shop makes by displaying things in their business.

Ronald M.
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This was the worst rental process I have been through with a U-Haul experience. I reserved a truck 3 days before we needed the truck and was informed everything was a go and the truck was reserved no problem. The night before we need the truck I get a text from U-haul telling me the truck I had reserved in good faith was no longer available . The closest place that U-haul reserved a truck for my use is 20 to 30 minutes away from my place meaning I now am driving there to pick it up and another 20 to 30 minutes back to my place to load it up. This is completely inconvenient. U-haul did try to adjust for this but when I go to pick up the truck at this new location, the truck is not there and ready to go. They did not even offer a replacement truck with several parked there already. We now have to come back to get the truck so another hour has been wasted. I now return to pick up the truck and it has not been cleaned properly. The floors are filthy and the cup holders have crud in them, The only reason I used the truck is I had no choice because we were running out of time to move the stuff. I return the truck in the same condition that the truck was given to me now U-haul wants to charge me an additional cleaning charge. That is completely unacceptable. We should be given a refund for the way this situation was handled.

Christin D.
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El cliente no dejó un comentario.

Aaron L.
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He claimed my reservation had been cancelled and told me they were closed when I arrived to pick up my truck even though I had a confirmation email. He didn't wear a mask and he had a roll of toilet paper on the counter with Obama's face in it. Totally racist, anti-masker. I will never rent a truck from UHaul again.

GARY H.
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El cliente no dejó un comentario.

FRITZ F.
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El cliente no dejó un comentario.

Caleb A.
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The Uhaul process was easy. I love being able to do the entire process on my phone. I'm one of those people who just likes to get in and out.

rick D.
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El cliente no dejó un comentario.

Amy P.
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El cliente no dejó un comentario.

Brett M.
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El cliente no dejó un comentario.

RICHARD E.
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El cliente no dejó un comentario.

Timothy M.
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El cliente no dejó un comentario.

joan M.
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It was crowded and hard to get out of. I originally planned to pick it up at a location of my choice but it was changed.

Raul S.
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El cliente no dejó un comentario.

Alecia W.
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El cliente no dejó un comentario.

Melvinjohn H.
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Very friendly and helpful. They answer all questions and even helped us our.

Taylor P.
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Horrible service rude people

Maria A.
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I was only able to pick up the truck from this location due to an issue with the trailer and the previous customer that had it. The issue was nothing at all to do with Truck and Tool rental, where I recieved excellent service and great communication. Uhaul changed my trailer reservation multiple times and I had several issues trying to get the thing, had to make several phone calls and ended up getting it over 6 hours late.

Deborah S.
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El cliente no dejó un comentario.

adefemi A.
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Great customer service

William S.
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El cliente no dejó un comentario.

shelby J.
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It was very easy and simple with the no contact. I couldn't get my lock box open, but the man working was very kind and helpful and got the key for me. Would definitely use this location agian.

COLENE M.
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We went to pick up the truck at the noted location on the reservation and they said they are not renting vehicles because of the virus, but we were never notified of this. Went to another U Haul to see about getting a truck as my sister drove 5 hrs to pick this truck up to get some items to take back home but they didn't have any trucks. While we waited for them to check on our reservation I got a call from the place they changed it to, but never told us. The gentleman at the place we did pick the truck up at was very nice and tried to get us out as soon as possible. Over an hour later we were finally off with the truck. The truck smelled like cigarette smoke and driving in it was like being in a wind tunnel, it was so bad you couldn't even hear the radio. There was no ramp on the vehicle as advertised and loading without a ramp was very difficult. Then later that night I got a call saying we had until the following day to pick up the truck when we had already gotten it. Very bad communication with U Haul to its customers!

Stephanie J.
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El cliente no dejó un comentario.

Donald D.
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Great pickup

Eric R.
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El cliente no dejó un comentario.

Aaron P.
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First of All the renter never said please go and read the contract before leaving. Just gave us the keys and we were off never told us we had to take photos of the milage and cab so we got over charged for that. Before we had even taken the truck they had charged my card. Even though it wasn't supposed to happen until we had turned and the milage counted. Which resulted in an over draft to my account Never mentioned a cleaning fee could have told us and we would have taken car of everything. Just gonna charge them 50 bucks even though. The dude renting out the trucks clearly never moves. Don't use this location so many others. First getting a uhaul never going back.

Jessica S.
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Truck was dirty in the cab. Something pink and slimy on the seat. The office was dirty and the computer wasn't working.

MeLissa B.
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Have the correct truck on hand the customer reserved. Better communication. Need to explain to the customer if you are closed how to access the keys and return the truck. Let the customer know the smaller trucks have no ramps. Better communication skills. Very dissatisfied with this location.

Kimberly O.
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El cliente no dejó un comentario.

Chris B.
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El cliente no dejó un comentario.

Charles C.
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I Not giving customers all charges before renting and then charging them Extra charges after is not good customer service. Then when customer calls to get a explaining of the extra charges and your told I'm busy I will email you is NOT GOOD CUSTOMER SERVICE period. No call back, just a email.

ERIC P.
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Fantastic

Theodore C.
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El cliente no dejó un comentario.

Kim R.
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El cliente no dejó un comentario.

Robert W.
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The owner and his wife were wonderful! we really appreciate this facility. we've had some not so great experiences at other locations. When possible I won't rent at any other location ever again

Alicia L.
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He was incredibly rude and unhelpful starting with just my calling and asking for directions when i was lost. I will never recommend him or go to him with my business. Hands down the worst experience I've ever had.

jeremy H.
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I rented my truck at 1:13 pm, finished updating the incorrect information and doing my walk around at 2:06 at which point I got an message stating "your rental is due back in 4 hours at 5:15 pm". I lost over 45 minutes of my rental from the get go. To finish everything the rental experience when I brought the truck back it took over 1.5 hours of me trying everything, to get the truck checked back in to hopefully avoid the $20 for not doing my own check in, and then I get charged for another use anyways? Very horrible experience. I even had to call uhaul customer service and try to get help on check in.

Ali A.
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El cliente no dejó un comentario.

Jerry L.
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I don't understand how anyone could say anything bad about this place they are great and very friendly.

HARVEY K.
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Fast and Friendly service.

Destany D.
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El cliente no dejó un comentario.

David L.
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El cliente no dejó un comentario.

Daniel A.
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The place is a dump. Honestly looks like a junkyard. The owner/operator of the location messed up my contract in the beginning so I already knew it was going to be one of those days. I needed a uhaul for a quick dump run, about 20 miles in total. It was about 2.5 hours in total. I swept the cargo area out at the dump but admittedly I would say there was the smallest amount of dust left. (Nothing that you would even think about it you rented) I was unfairly charged a 30 dollar cleaning fee! Anyway, maybe I'm bitter about it but I'll say this. I WILL NEVER DO BUSINESS AGAIN WITH UHAUL. Would rather goto enterprise or hertz and rent a van from them. AT LEAST they're apart of a professional business.

Brandon P.
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The attendant was quick and got me in and out in a few minutes

Virginia C.
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Considering the inconvenience and the cost - staff should have taken a moment to submit the claim information at the time of drop off rather than refer the customer to an 800 number as it took just a few minutes.

Connor J.
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Make store entrance more obvious

Marvin J.
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Mr travis.is a Dick head I called and questioned about my bill because the uhaul.com app didn't work for me ,he said call back tomorrow I looked it up, I didn't feel settled with that ,so I call back the person that he had instructed me that was gone for the day actually picked the phone up kind of got irritated words were said Mr Travis is truly a racist, he wouldn't give me any additional information plus he lied to me as a customer said the people were gone couldn't answer no question it was just a few minutes prior to time getting off I didn't understand it that's my rating His customer service is a 0 and so is his business over there his customer service sucks

Kaela C.
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Easy.

Alecia H.
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The owner was very professional and helpful and fixed a light on the rental before we took it. Upon our return, he made sure he was present and received the trailer with great care.

Elwin C.
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El cliente no dejó un comentario.

Gail F.
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El cliente no dejó un comentario.

Helen W.
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Alway great service at this location!

Connor M.
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Ignition in the car was sticking.

Katherine V.
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It was a guys house.....

Tamara B.
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An employee harassed me as I was leaving the truck, claiming the truck was dirty and would require washing. I told him it was dirty when I picked it up, and that I had indicated that on check in. he would not leave me alone and kept following me around as I tried to finish the return process on my app. it was very uncomfortable and I had to ask him to leave me alone multiple times. It wasn't until I called my husband over to help that he left.

Eric W.
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12v did not work as well as other stuff. The cab was dirty and i did not appreciate the incredibly rude calls after apparently someone processed my card wrong saying my card was declined and they were going to initiate their recovery process, whatever fucking scary shit that may be. I am imagining Tom Cruise ninjaing through my windshield while I get a foot to the throat throwing me out the door and tadah! Mission Impossible: UHaul Recovery. Funny thing is my card ran just fine one hour later upon return of the vehicle so there never was an issue and I didnt get my full time I needed.

Nicholas H.
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El cliente no dejó un comentario.

Jesse H.
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El cliente no dejó un comentario.

Alison E.
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I love this U-Haul rental store. They are friendly, fast and efficient!

Cindy S.
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Just clean the trucks. Otherwise was great.

Desmond H.
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El cliente no dejó un comentario.

Hailey G.
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Owner unable to finish renting through the mobile portal and had restart the application process

TIALUGA S.
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The owner for this business is very dishonest, and charges extra charges to your card. I would never refer a friend here. Bad experience overall, and i will never give them my business.

Rosalind S.
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Personnel need to be friendly and more communicative about the parking when leaving one's vehicle. I would not use this office again. Their persona was not warm nor inviting also need better phone manners.

Darby B.
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People very nice but location behind a gas station, tiny place. Just not what I was expecting. UHaul disappointed that I could not receive credit for adding to much gas in tank but that is what they do

Jeanette M.
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El cliente no dejó un comentario.

Alison E.
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El cliente no dejó un comentario.

Bridget B.
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Ensure to check the equipment. It was rented out in a u safe condition and we spent 2 hours on the phone with reps, no resolution, got hung up on, never received a return and had to argue with the manager. The ball bearings were bad and it had 3 bald tires on it. It could have resulted in a major accident if not death. I will never rent from uhaul again! I will also make sure all my friends and family never rent again!

Shannon H.
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Drop location in Tacoma did not check in my truck on time , we were afraid something happened when they called looking for the truck 3 days later .

kelly R.
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Everything having to do with the truck, rental, and price were great. My move went really well and I'm really happy I was able to get the truck I needed with such short notice; only a few days. My negative comments only have to do with the location. The small building smelled like cigarette smoke very bad, and my fiance noticed pet mess on the floor. It looked more like a home than a business. Was expecting it to be more professional.

James L.
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Not good at all

Corey M.
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When the owner called i mentioned that i was supposed to return the equipment to different locations, he took care of it before I even got there. He was very easy to deal with and friendly.

Luis C.
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El cliente no dejó un comentario.

Gideon P.
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This is an excellent U-Uaul facility. I was amazed at how fast and easy it was to both check out, and return, the truck I had rented. I would rate this U-Haul on 54th in Tacoma AAA.

Daniel H.
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Had everything ready and waiting. Thanks!

NATHANIEL B.
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El cliente no dejó un comentario.

Jose C.
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El cliente no dejó un comentario.

DEAN T.
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Outstanding service. Would rent at this location again.

herbert G.
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Have a clean van/truck and fuel gauge to full, and then ask it to be returned full, instead of guessing how much gas to put in. Also there was no going out to see if there was any damage before hand. I noticed this text later but was not the way to do things. Luckily there was none. He was a nice guy though.

No se han enviado comentarios para esta ubicación.

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