The owner was miseable, acted like our business did not matter. cursed whenb asked for help. The guy was very rude unprofessional and miserable to deal with never ever will I rent something from that prickThomas S.
Customer Reviews for Trou Automotive
(Distribuidor de U-Haul del vecindario)
Wilmington, DE 19809
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 4 p. m.
- Sáb.- dom.: 9 a. m. - 1 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Michael N.
I dropped off the trailer on Sunday because I had to work on Monday. The place was closed so I just pulled in the lot and dropped left the trailer there. I called the place on Monday to ensure it was noted as "returned". The guy on the phone lectured me on leaving it in the wrong place. Then he charged me $20. I'm not happy with the return location.Michael C.
El cliente no dejó un comentario.lillian W.
We dropped the uhaul off overnight so we didn't see any staff. But I was happy that I was able to find a spot to park. GraciasBecky C.
El cliente no dejó un comentario.Zack C.
El cliente no dejó un comentario.michael G.
El cliente no dejó un comentario.Daniel E.
manager very helpfulJim M.
El cliente no dejó un comentario.Gregory B.
U-Haul needs Serious improvement! When I booked my truck which was online they never provided the towing equipment so there for I had to Drive my vehicle 700 miles which I'm very unhappy about and they could not find another location that had the equipment! I want some kind of Refund customer service has submitted a report and I will be following up! The gentleman at this location was very helpful!!! We we're both on the phone trying to get a hold of U-Haul and all they did was pass the call around!!! U-Haul however needs to get it together!!!Niya D.
El cliente no dejó un comentario.Petro F.
El cliente no dejó un comentario.William P.
El cliente no dejó un comentario.Donald K.
The customer service was excellent. I would recommend to anyone & will return in the near future when I will be needing a cargo van again.Pamela G.
El cliente no dejó un comentario.Francisco G.
From my perspective, the location did everything correctly. Van was there and I was able to process my checkout without issues. The van itself had issues... Driver's side window would not go back up - so I froze most of the trip (I did get it back up with some help). The van had damage to the front end - which did not effect the driving, but I want to make sure someone knew it was there before.LEWIS A.
El cliente no dejó un comentario.Alex A.
El cliente no dejó un comentario.jayson M.
Not as helpful as other locations. I brought the truck back the guy tells me I had to go park in its spot in the back of the building. Not very professionalanthony C.
The attendant was very helpful. My rental truck was filthy and had just been in a wreck previous to my rental.Walter S.
El cliente no dejó un comentario.BERNARD W.
They provided great and friendly customer service! I would definitely rent from them again!katrina J.
Get someone who has time to do there job, he lied about everything he did plus he included insurance I didn't ask for & I have proof.Rosalie R.
El cliente no dejó un comentario.Fred H.
The cargo van i rented stunk of stale cigarette smoke, the dash board and console were dirty as was the passage side seatRon G.
El cliente no dejó un comentario.Cecilia M.
No additional comments at this time.Lawrence B.
El cliente no dejó un comentario.Daria L.
sweep out the trailer.DONALD S.
I was charged a cleaning fee of $25 which i do not recognize. I would appreciate if this could be waived off. The van was very dirty from insideRahul G.
The location looks sketchy. There were directions to call a number when dropping off. I called (about 6pm) and there was no answer or recording. I called 1-800 unhaul number. Was on hold for two hours. Got through to someone who explained that I needed to do mobile check out WHILE STILL AT THE LOCATION or incur $20 fee. That is NOT specified in the contract where it can be found. Perhaps in one of the other SEVEN attachments. I guess I was expected to hang out at an ill-lit abandoned gas station-turned uhaul place for two hours to get that clarificaction.MARKHERRON L.
El cliente no dejó un comentario.JEFFREY S.
El cliente no dejó un comentario.JILLIAN C.
Be on time and service your trucksCARMELLA C.
El cliente no dejó un comentario.Shirley R.
Great service & great experience.John H.
Trou called me, lied and said they were uhaul and threatened to go to the police with videos of me dumping. These videos don't exist. I didn't dump anything. They harassed a uhaul customer even after they got their bogus $250 in order to extort more money out of me. Fire them.Greg H.
I returned my 6x12 trailer 2 days early and was still charged the full price, plus a $20.00 fee for dropping it off after hours. I wasn't to thrilled about that when the guy I rented it from said differently.LOUIS T.
El cliente no dejó un comentario.RUSSELLWARREN B.
El cliente no dejó un comentario.Julie D.
The app wouldn't work when I tried to return the truck back so I got charged an after hours fee even though I took video proof and pictures as evidence of the on time return. Attempted to discuss the matter with the person on the site, corporate and the the regional field manager but no one returned my calls and no would help me. This is unacceptable.Jared H.
Keep up good workLance M.
The check engine light never went off, even after tightening the gas cap. The whole trip I was worried it could break down at any moment.Randall P.
Hard driving in this area...Fred T.
El cliente no dejó un comentario.JAMES B.
Had a hard time trying to retrieve the key. Box was jammed. Took me an hour, had to call and wait for assistance. Barely had gas from the start. I put more gas than was supposed too and didn't get refund. The website should see that I kept clicking wasn't able to get a key. But they still charged mePatrice G.
El cliente no dejó un comentario.Robert G.
It's kind of disorganized- couple guys sitting in the garage. While thing handled on the phone I was given no paperwork and basically handed the keys and I figured it out from there.JOHN L.
The Location is not clean and tidy. A lot of junkie car's and equipment around. The area where the Van's are kept are rocky and stony. I think that the U-Haul Rentals should be kept in a special place, on a solid surface.Patricia P.
Good knowledgeable agent at this locationJOHN M.
El cliente no dejó un comentario.Chris B.
Very good serviceTHIRUKUMARAN C.
El cliente no dejó un comentario.Brandon K.
This location was dirty and unorganized and in Delaware which I had to drive to instead of picking up the U-Haul truck in Gap Pennsylvania which is where I reserved it at. Very inconvenient also I was only to be charged $55 for this whole experience and I was charged three times on my bank card so I will be contacting U-Haul ASAP to dispute the charges.Pam J.
Super serviceRichard F.
I reserved in advance. A dolly and furniture pads. When I went to pick up the truck I was told they were out. Even though I was the first person there that morning. I said that "I had reserved them in advance" the answer I got was "yeah that sucks, sorry". Worst experience I've ever had with you guys. It will definitely be my last!Jeffrey M.
The Location where we drop the truck of needs alot of improvements it look Abandonment it doesn't look like a place of Business but other then That the service was GreatDiedre W.
Location is a bit of a mess but lockbox works nicelyJeffrey M.
El cliente no dejó un comentario.Ebony B.
I was treated like a good neighbor.Martin M.
Got the job doneDavid H.
Great quick service very politeMarty F.
El cliente no dejó un comentario.TIMOTHY S.
Have visible signs especially at night time and lighting. It was extremely hard to see and find especially at night time.Vincent V.
Actual location was run down. But the guy was very friendly and truck was there, clean and ready to go. That's all that mattered to me.Michael S.
IMPROVE APPEARANCEWilliam W.
El cliente no dejó un comentario.William E.
El cliente no dejó un comentario.CARL G.
El cliente no dejó un comentario.Melody M.
El cliente no dejó un comentario.Violetta S.
El cliente no dejó un comentario.Kevin N.
The dude wasn't even wearing mask for starters, we waited at the counter for a few minutes then realized we had to go outside and get him. He was super nice but it was also concerning that he didn't even do a truck inspection with us and just said its over there be sure to take pictures.Hannah T.
El cliente no dejó un comentario.PERCY F.
Fast, efficient and courteous crew at this location. Perfect and seamless.Franklin K.
Uhaul should keep there promisesDAMITA H.
Very FastPEKKA M.
My move could of gone better I wound up having to pay a lot more then expected because I had to get a van since I was sent to two different places an neither place had the 15 foot truck I originally reserved and I was told that the second place I was sent to definitely had it. I should have paid between $50 - $60 and wound up paying $190 instead. I was not happy with that at all. Anabela Gomesanabela G.
El cliente no dejó un comentario.Ed P.
This place is awesomeANTONIO T.
El cliente no dejó un comentario.Joseph C.
Not a very inviting space.Lee S.
The Uhaul portion of this facility was very much an after thought. There was little parking and the facility was littered with vehicles being serviced, poorly paved lots, and actual trash. The office was a messy, filthy disaster. The shopkeeper seemed like the Uhaul return was an inconvenience for him and he was not friendly. I did receive a phone call ahead of our return with detailed instructions on how to return. This was very helpful since the phone number listed on our actual Uhaul contract was not in service.Jerry R.
El cliente no dejó un comentario.Mike R.
El cliente no dejó un comentario.Sharmaen A.
My one comment is I only needed the trailer two days. I wish I could have dropped off the trailer in Portsmouth Nh and then picked it up again on Monday for the return trip back to Wilmington. GraciasRICKY S.
this place is awesomeANTONIO T.
People at this site were great. The app is horrible though. Try not to use the 24/7 uhaul app. It sucks. Go to this site in person, the people are very helpful when the app won't work.ROBERT B.
This place is AwesomeANTONIO T.
Great communication and the owner was very helpful!John C.
Uhaul needs to keep there wordjim B.
El cliente no dejó un comentario.DEBORAH B.
This was one of the worse experiences I have ever had with any company. The vehicle was dirty inside and with COVID 19. I had to wash the truck with lysol. The location was not very identifiable in both locations. I did not receive confirmation of location until the evening before the rental. I have many pictures to prove what poor service that was provided. I will not recommend your company. I may go on the social media and upload pictures of my experience with your company.Judy M.
El cliente no dejó un comentario.JAMES L.
El cliente no dejó un comentario.Matthew K.
El cliente no dejó un comentario.CHRISTOPHER L.
El cliente no dejó un comentario.James L.