Customer Reviews for Trooper Pawn and Gun LLC
(U-Haul Neighborhood Dealer)

284 reviews

8965 Moffett Rd   Semmes, AL 36575

(251) 721-9664

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(251) 721-9664

8965 Moffett Rd
Semmes, AL 36575

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DENEASE MONK 
Rating:
5.0

Great service

Shawn Chambers 
Rating:
5.0

Great service top-notch!!

timothy colyer 
Rating:
5.0

They are awesome and always make sure they cover everything you might need

Jennifer Pierce 
Rating:
5.0

Best place to rent! Everyone is awesome!

Jennifer Pierce 
Rating:
5.0

Customer did not leave a comment.

Jeremy Robertson 
Rating:
5.0

Customer did not leave a comment.

Lori Gomillion 
Rating:
5.0

Was a great experience we just didn’t know to get a bigger one lol

SHARMAGNE GOLDMAN 
Rating:
5.0

Customer did not leave a comment.

prudence howell 
Rating:
5.0

They where very helpful and friendly. Will definitely use them again.

scott read 
Rating:
4.0

Customer did not leave a comment.

doug wilder 
Rating:
3.0

Fix the door. Was difficult to close as its bent.

JAMES GALE 
Rating:
5.0

Customer did not leave a comment.

Deanne Taylor 
Rating:
5.0

Customer did not leave a comment.

Charles Tice 
Rating:
1.0

They overcharged us by $600

JAMES SCOTT 
Rating:
5.0

Customer did not leave a comment.

michael aych 
Rating:
5.0

Customer did not leave a comment.

Joshua Yawn 
Rating:
5.0

Perfect and pleasant experience. Thank you !

Bobby Wells 
Rating:
5.0

Everything was wonderful

KEITH JONES 
Rating:
5.0

Customer did not leave a comment.

Andrew Jamerson 
Rating:
5.0

Excellent customer service and friendly staff.

Paul parker 
Rating:
5.0

Customer did not leave a comment.

Paul Hebda 
Rating:
5.0

Service excellent. Randy Yusuf is very friendly and accommodating.

Johnny Rushing 
Rating:
5.0

N/a

Darmaine Stevens 
Rating:
5.0

Customer did not leave a comment.

Breeana Henderson 
Rating:
5.0

Customer did not leave a comment.

JESSI CORNELSON 
Rating:
5.0

Customer did not leave a comment.

JO HARTLEY 
Rating:
5.0

The people where very helpful and it was easy to get my 20 foot UHaul

BRYAN SMITH 
Rating:
4.0

Felix was great help 👍

THOMAS SHEFFIELD 
Rating:
5.0

Friendly and professional people that take care of their customers. Highly recommended.

Michael Rice 
Rating:
5.0

Customer did not leave a comment.

David Kelly 
Rating:
5.0

Customer did not leave a comment.

Tamika Turner 
Rating:
5.0

Customer did not leave a comment.

Kevin Mitchell 
Rating:
5.0

I have rented from Trooper Pawn twice in the last few months. Their service has been excellent both times, and I expect to use them again. Maddie was the agent who helped me book this rental, and she was both helpful and friendly.

Brian Overstreet 
Rating:
5.0

Customer did not leave a comment.

William Bruce Watt 
Rating:
5.0

Customer did not leave a comment.

LINDA HILL 
Rating:
5.0

Customer did not leave a comment.

DEBORAH WARD 
Rating:
5.0

Excellent service and vehicle ! This was my second time patronizing this location in the last two weeks. A-1 !

William Love III 
Rating:
5.0

This location I have used several times in the past . They are always kind ,courteous , and respectful. The trailers have always been clean and in great shape. The employees are great people here.

John Ghegan 
Rating:
5.0

Customer did not leave a comment.

Scott crooms 
Rating:
4.0

Customer did not leave a comment.

William Love III 
Rating:
4.0

Customer did not leave a comment.

Jerry Morris 
Rating:
5.0

Customer did not leave a comment.

Claudio Flores 
Rating:
5.0

Customer did not leave a comment.

Michael Rice 
Rating:
5.0

Customer did not leave a comment.

ADNEATHER LAW 
Rating:
4.0

My reservation at Uhaul BelAir was moved to Uhaul Semmes without letting me know. Why not advise the customer of this change ahead of time so we can go straight to the right location ? All 3 staff at Trooper Pawn and Gun LLC (Semmes) were very helpful and friendly. Fixing a low tire pressure issue on the spot before departure. Recommended !

Johannes Stammeijer 
Rating:
5.0

Amazing people. Madi is amazing

Madison walker 
Rating:
5.0

Representative was friendly and knowledgeable. I had no problems with U-Haul. I highly recommend this business.

yvonne Clayborne 
Rating:
5.0

Put cruise control in the trucks 🙂

JOSEPH McLean 
Rating:
5.0

Customer did not leave a comment.

melissa woods 
Rating:
5.0

Customer did not leave a comment.

Herbert Dykes 
Rating:
1.0

The Uhaul representative didn’t have a good attitude. He acted as though we didn’t belong in his store. He made us feel very uncomfortable when we entered his store. I would NEVER visit his store for a rental or other products. He needs to learn how to deal with customers that you looked different than him.

Johnathan Allen 
Rating:
5.0

Customer did not leave a comment.

Caronita Clark 
Rating:
5.0

Excellent service! I will definitely come back here for all my uhaul needs!

James Boone 
Rating:
3.0

Customer did not leave a comment.

William Bledsoe 
Rating:
5.0

I love u haul

JOHN JACKSON 
Rating:
5.0

Such a friendly group of folks there. I’d do business with them any time

ROB SHEPPHERD 
Rating:
4.0

Customer did not leave a comment.

ragena wilkerson 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER HERRING 
Rating:
5.0

Customer did not leave a comment.

ROBERT CUNNINGHAM 
Rating:
5.0

Customer did not leave a comment.

Robert Hall 
Rating:
5.0

It was fine to me. Didn't have any problems.

Peggy Harris 
Rating:
5.0

Customer did not leave a comment.

james watts 
Rating:
5.0

Customer did not leave a comment.

Orlando Doss 
Rating:
5.0

Customer did not leave a comment.

BECKY BEDINGFIELD 
Rating:
5.0

After filling out online information and conducting the online check in...it made it a very simple process and drop off was effortless . This location definitely needs some utility Dolly's....they didn't have any for the customers. No fault of their own. 5/5 rating.

derek vickery 
Rating:
5.0

Very friendly no problem

David Hawes 
Rating:
5.0

Customer did not leave a comment.

DONNA IVY 
Rating:
5.0

All was good

Terry Butler 
Rating:
5.0

Customer did not leave a comment.

Lilia White 
Rating:
5.0

Customer did not leave a comment.

jimmy kinsey 
Rating:
3.0

Customer did not leave a comment.

Donna Nichols 
Rating:
5.0

Customer did not leave a comment.

Connie Shockley 
Rating:
1.0

The people that deal with uhaul customers are awful.They have over charged me and the manager at the store hung on me.

todd mitchell 
Rating:
5.0

Customer did not leave a comment.

Sonya Mcilwain 
Rating:
5.0

Customer did not leave a comment.

Kiandrea Ware 
Rating:
5.0

Customer did not leave a comment.

AnnMarie Clarke 
Rating:
5.0

Great customer service

Margie Patterson 
Rating:
4.0

Friendly, but didn’t check in my return at that time.

Mark Turcotte 
Rating:
5.0

Customer did not leave a comment.

ALOYSIUS ODOM 
Rating:
5.0

Customer did not leave a comment.

Eric Adamson 
Rating:
5.0

Customer did not leave a comment.

Tammy Hite 
Rating:
5.0

Customer did not leave a comment.

Roberta Ryan 
Rating:
5.0

This was another good Uhaul experience for me. I recommend them.

michael wood 
Rating:
5.0

This place/men were very nice and helpful! However, this was not the place that was on my order. When I arrived at the correct place, they told me that they didnt do it anymore. I would have to take it elsewhere. Would have been nice to know this ahead of time.

Wendy Avery 
Rating:
5.0

Customer did not leave a comment.

martez january 
Rating:
3.0

Dropped off truck on afternoon (3:45pm) of day it was rented. Trooper Pawn & Gun was closed even though Saturday hours were listed as 9am-6pm!

Stacy Dorsten 
Rating:
3.0

Checking my banking balance I saw the U-HAUL undue charge of $189.90 (two times is the correct amount). I contracted a 15' Moving Van last Saturday 2/21. Pickup 10:43am and drop off 5/22 10:00am. Order #10978029 I do not agree with the invoice sent and debited from my card (see attached). I agree to the additional payment of 9 miles more than the initial condition, changing from $91.86 to $94.26. I request appropriate adjustments and a refund of payment. Thank you, Ricardo Luz 251 225 2862 ricardo.luz@arcelormittal.com

ricarto luz 
Rating:
5.0

Staff was extremely helpful

Paul Doyle 
Rating:
5.0

Customer did not leave a comment.

WILLIAM PHILLIPS 
Rating:
5.0

Customer did not leave a comment.

Bonnie Davis 
Rating:
5.0

Customer did not leave a comment.

Kenyatta Davis 
Rating:
1.0

I will never get a U-Haul from this place again they screwed me over so bad. I turned my key in and the dolly into them that same night and they didn't check the truck in until like 2 weeks later and then try to charge me for all that and charge me for stuff that I had nothing to do with. Again I will never ever get a truck from them again and I will tell people not to get a truck from them either they're crooked.

Melissa McAll 
Rating:
5.0

Customer did not leave a comment.

JOE BOSWELL 
Rating:
5.0

Customer did not leave a comment.

Donella Bennett 
Rating:
5.0

Ive rented a trailer twice now, and both times I was extremely happy with Troopers customer service and the trailers were in great shape.

Kevin Brewer 
Rating:
5.0

Customer did not leave a comment.

Stephanie Sypsa 
Rating:
5.0

Great customer service and support. Thank you

Mohamed Hamied 
Rating:
5.0

Great experience

Eddiie Dale Ratcliff 
Rating:
5.0

Customer did not leave a comment.

Travis Battles 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top