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DENEASE MONK
Customer Reviews for Trooper Pawn and Gun LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service
Shawn ChambersGreat service top-notch!!
timothy colyerThey are awesome and always make sure they cover everything you might need
Jennifer PierceBest place to rent! Everyone is awesome!
Jennifer PierceWas a great experience we just didn’t know to get a bigger one lol
SHARMAGNE GOLDMANThey where very helpful and friendly. Will definitely use them again.
scott readFix the door. Was difficult to close as its bent.
JAMES GALEThey overcharged us by $600
JAMES SCOTTPerfect and pleasant experience. Thank you !
Bobby WellsEverything was wonderful
KEITH JONESExcellent customer service and friendly staff.
Paul parkerService excellent. Randy Yusuf is very friendly and accommodating.
Johnny RushingN/a
Darmaine StevensThe people where very helpful and it was easy to get my 20 foot UHaul
BRYAN SMITHFelix was great help 👍
THOMAS SHEFFIELDFriendly and professional people that take care of their customers. Highly recommended.
Michael RiceI have rented from Trooper Pawn twice in the last few months. Their service has been excellent both times, and I expect to use them again. Maddie was the agent who helped me book this rental, and she was both helpful and friendly.
Brian OverstreetExcellent service and vehicle ! This was my second time patronizing this location in the last two weeks. A-1 !
William Love IIIThis location I have used several times in the past . They are always kind ,courteous , and respectful. The trailers have always been clean and in great shape. The employees are great people here.
John GheganMy reservation at Uhaul BelAir was moved to Uhaul Semmes without letting me know. Why not advise the customer of this change ahead of time so we can go straight to the right location ? All 3 staff at Trooper Pawn and Gun LLC (Semmes) were very helpful and friendly. Fixing a low tire pressure issue on the spot before departure. Recommended !
Johannes StammeijerAmazing people. Madi is amazing
Madison walkerRepresentative was friendly and knowledgeable. I had no problems with U-Haul. I highly recommend this business.
yvonne ClaybornePut cruise control in the trucks 🙂
JOSEPH McLeanThe Uhaul representative didn’t have a good attitude. He acted as though we didn’t belong in his store. He made us feel very uncomfortable when we entered his store. I would NEVER visit his store for a rental or other products. He needs to learn how to deal with customers that you looked different than him.
Johnathan AllenExcellent service! I will definitely come back here for all my uhaul needs!
James BooneI love u haul
JOHN JACKSONSuch a friendly group of folks there. I’d do business with them any time
ROB SHEPPHERDIt was fine to me. Didn't have any problems.
Peggy HarrisAfter filling out online information and conducting the online check in...it made it a very simple process and drop off was effortless . This location definitely needs some utility Dolly's....they didn't have any for the customers. No fault of their own. 5/5 rating.
derek vickeryVery friendly no problem
David HawesAll was good
Terry ButlerThe people that deal with uhaul customers are awful.They have over charged me and the manager at the store hung on me.
todd mitchellGreat customer service
Margie PattersonFriendly, but didn’t check in my return at that time.
Mark TurcotteThis was another good Uhaul experience for me. I recommend them.
michael woodThis place/men were very nice and helpful! However, this was not the place that was on my order. When I arrived at the correct place, they told me that they didnt do it anymore. I would have to take it elsewhere. Would have been nice to know this ahead of time.
Wendy AveryDropped off truck on afternoon (3:45pm) of day it was rented. Trooper Pawn & Gun was closed even though Saturday hours were listed as 9am-6pm!
Stacy DorstenChecking my banking balance I saw the U-HAUL undue charge of $189.90 (two times is the correct amount). I contracted a 15' Moving Van last Saturday 2/21. Pickup 10:43am and drop off 5/22 10:00am. Order #10978029 I do not agree with the invoice sent and debited from my card (see attached). I agree to the additional payment of 9 miles more than the initial condition, changing from $91.86 to $94.26. I request appropriate adjustments and a refund of payment. Thank you, Ricardo Luz 251 225 2862 ricardo.luz@arcelormittal.com
ricarto luzStaff was extremely helpful
Paul DoyleI will never get a U-Haul from this place again they screwed me over so bad. I turned my key in and the dolly into them that same night and they didn't check the truck in until like 2 weeks later and then try to charge me for all that and charge me for stuff that I had nothing to do with. Again I will never ever get a truck from them again and I will tell people not to get a truck from them either they're crooked.
Melissa McAllIve rented a trailer twice now, and both times I was extremely happy with Troopers customer service and the trailers were in great shape.
Kevin BrewerGreat customer service and support. Thank you
Mohamed HamiedGreat experience
Eddiie Dale Ratcliff