Comentarios del cliente para Trooper Pawn and Gun LLC

They need to the answer the customer number faster than they did.

Hours

Very filthy truck, also truck was not properly inspected prior to leaving, truck was not at location

This location was wonderful. However, my experience was not. I was re-routed to this location and when I got there they did not have a 15ft truck or appliance dolly. Just because they were giving me a 26ft for same price doesn't make it right. Some people can't drive that big of a truck. On top of that there was no appliance dolly. The owner of the pawn shop was super nice and found one at another location and went and got it. But all of this put me way behind with my movers already waiting. Why would I get sent somewhere without the right equipment. If I hadn't of taken the larger truck I would have spent even more time and extra money trying to find the truck I paid for.

Nothing this location can do to improve, awesome people to do business with.

Very helpful staff, went above and beyond to make the process easy.

Nice company full of helpful folk!!!

Nothing.

Great

you did good

The uhaul had some ashes in it, but overall clean.

No comments at all. Well good service!

No issues, Ashley was very helpful.

The young lady (blonde hair, I didn’t get her name) was excellent. You couldn’t ask for better help.

Everything was Perfect and thank all of you for taking the wore off of me at this time .

Nothing they are excellent!!

Had a scheduling issue, called them and they worked it out with me. Saved us a day on our travels.

Customer Service was excellent , equipment worked out great , Love these people .

Friendly Customer Service & Fast in & out check in!

Great customer service. Awful price! Won’t be using U-Haul ever again!!

I think everything was perfect. I don’t have any complaints.

The enclosed trailer I rented did have a leak. Maybe the equipment should be expected often.

Nothing. Other sites should operate as smoothly as this one

Kelly and Sean are awesome

I had no problem I was very pleased with Customer Service

Have used before. Dropped the trailer off after hours.

This location isn't even in the same part of the country !! Alabama ?? You've got to be kidding....

Wonderful experience. Great price!

Stay as good as my experience and you will be okay

I was charged multiple times which resulted in several overdrafts on my account. Worst experience ever. Never renting U-Haul again

The staff was friendly and the place was clean. My complaint was that I did my check in for drop off at the business location then they asked me to follow them about a half mile away to drop the trailer off in their storage location. I was very disappointed in uhaul! If I am asked where I would like to pick up the equipment and it lets me pick a place online, I should be able to pick it up their and not have to drive 20 mins away and wasted time to pick up the equipment. Same goes for dropping the equipment off, i shouldn’t have to go to a place and then drive somewhere else to drop the trailer. Feel free to contact me by phone or email if you have questions or comments about this Chris

Excellent service! Easy pick up and return. Highly recommend!

Location was not ready for my pick up. Clerk was not knowledgeable. Uhaul out of a pawn shop is not a good image.

Very nice and went out of their way to help me.

I almost did not rent my Uhaul from Trooper Pawn and Gun because it is a pawn shop and that would've been my lost. From the moment of inquiry and set up with the uhaul specialist Molly or Danielle (can't remember her name, sorry) I knew this experience was going to be different! She was so friendly. I inquired about things and she checking on them immediately (AAA discount). When I got there to pick up the Uhaul, the owner of the shop was super nice, friendly and funny! He upgraded our dolly once he heard of the things we were having to move so it'll be a smooth process. The truck drove very well, was very clean, and was a true gas saver. Overall the experience with Trooper Pawn was the best I've had. Thank you guys so much! Will definitely recommend Trooper Pawn to everyone in need of Uhaul service!

My truck was not at the site where I was to pick it up, after 30 minutes of them trying locate me a truck I was sent to another location. They only had a bigger and they tried to charge me more for it. Thank goodness I took a pic of the mileage at pick up, because they tried to charge me for 17 more miles when I returned it. The experiencd was terrible.

Trooper's was great. Very friendly. Very helpful.

The auto transport was in good condition and served its purpose. However the woman who drew up the paperwork and processed my bank card charged me twice.. Not the best experience!

It was a pleasure doing business with such courteous staff.

Awesome people!!!