Terrific all around! Thank you, Armando and Isaac.
Salvatore Z
Customer Reviews for Trojan Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had such a terrific experience renting a van here. Armando and Isaac were phenomenal--professional, friendly, knowledgeable, attentive. I can go on. I am so appreciative of how they assisted me in what I needed to be done. Thank you.
Salvatore ZGentleman ant the Oxnard store was very nice! I wasn’t expecting much service since we rented on a Sunday, but he provided A+ services. Would highly recommend your location.
Taku HNote down the gas meter so future customers won’t get charged for fuel.
Jesus MGetting the uhaul was kind of confusing the office was closed and I had to wait till it opened again.
Daniel AThe van had starter issues. I was left stranded. The van would periodically not start.
Kash DSo far, everything is good! GOD bless!
Jun cNothing to do they are respectable and profwssional.
Alan LGreat place very friendly and welcoming
Emanuel GVery easy and professional service. Keep up to great work!
Ryan MThe process was quick and easy. Your representatives where very polite and professional.
Steven KFix the internet. Company computer seems to always be slow.
Robert Efriendly and quick service. thank you!
Rebecca VThere was very bad wheel alignment that made the drive a bit scary. The personnel at the Oxnard location especially Emmanuel was top notch and I appreciated all his help. He was exceptionally professional and friendly.
Ellis SWas very satisfied!!
Edith SI had an excellent experience. Thank you.
Michael PStaff at this location was very helpful and welcoming. Thank you!!
Alejandro OAir conditioner not working, making our trip very uncomfortable in a high heat high traffic day. No clearly marked box to drop off keys requiring an extra trip back to the location the following morning.
kevin bMoving is a stressful time they were professional helpful and accommodating.
Anna MGreat customer service...
adriana GThe man at the front desk was friendly and approachable. He made the transaction smooth and quick.
Raul GGreat customer service, equipment was well maintained. Highly recommend this location.
CHRISTOPHER PHelpful And friendly staff,good job
Mark CGreat Team! Friendly and professional.
GREGORY DTried to drop off the UHAUL after hours and then once I finished the online drop off process, it asked to leave the keys in the drop off box but there wasn’t a box at the location. There was a sticker on the window saying it was 24/7 UHAUL so I don’t understand why it didn’t have a drop off box for keys
Esmeralda MNothing guys there are very helpful
ARMANDO CGreat help and hooked me all up
Rhonda ITell your customers if you’re going to charge them for gas. And make sure if you’re going to let 3rd parties rent out your equipment that they at least know what they’re doing.
Stephanie MGreat staff, surprising how clean and organized the location was! Very happy!!!
JOSHUA HVery helpful crew BZ
ALLANPAUL CEmmanuel was awesome!
Jennifer KTrojan storage rep was knowledgeable and friendly.
JEFFREY MVery accommodating and friendly service. All my needs were met and they were considerate of changes in scheduling. 😊
KATHLEEN BThe website should state that you cannot use the 24/7 option during business hours
Ryan CI was not told able replacing the fuel, I believe that if aa customer is to replace fuel the the representative and the customer take a walk around and discuss the truck and policies. This was not done. In fact the amount of fuel that was stated was not in fact what was in the truck. If policy says replace fuel that is fine, but both parties should be on the same page. Trojan needs to be aware and not hand the keys over and say good bye
Kenneth RPicking up the vehicle was mostly easy, but the check-in app failed to work. The manager had to check me in manually.
MICHAEL KGreat customer service. This guy needs a promotion and raise!!!
HECTOR CGreat customer service.
VERONICA SGreat customer service, no need to change anything.
Lillian CI didn't know , the milage was 73 cents a mile ? I should have rented a car . I don't make enough money to pay off the 1,000 dollars . I thought it was $250 a week , so after we added it up , I wasn't expecting it to be over $1,500 . I truly misunstood! I liked , that Emmanuel didn't give me a hard time , when I asked for the prince , he said the price wasn't accurate without milage but he said $500 and something so I thought oh ok $250 a weekcould pay that off but I couldn't be more wrong . When I got the Van in the back was dirty ,so I swept it out before I returned it ! I m afraid I will never rent a Van that long ever , unless I was homeless
Donna HStaff very professional, understanding and worked with our difficult schedule. 20 Stars all the way if I could. Thank You Again Trojan Staff
Christine MI was provided a pick up time of 8AM. Drove the 40 miles (which was unreasonable to begin with) to pick up the truck at 8AM and found out the pick up location opened at 10AM. Truck had snack wrappers and used masks in the cab.
Jeffrey PThe service was awesome. These guys are on point. Emmanuel was friendly and efficient. Best experience yet and I've used Uhaul several times in the last year. The other spots suck.
Abraham GThe agent was THE BEST. He was professional, thorough, and paid excellent attention to detail. He educated me in the essentials of towing a trailer quickly, completely, and in easy to understand language. 5 stars!!!
Michael BCourteous hard working and helpful people working there.
Jessie GNothing great place.
Michael GThe only issue was that when I reserved and pre-submitted my info the location was the UHaul Saviors Rd location. Next day I received a confirmation text stating my pickup location was on Eastman Rd. Anyway it worked out OK>
Bart LAwesome service
Emanuel GExcellent service. Staff was friendly and easy to work with.
Corinne FNever tell your customer that they will have the truck they want at the location they want or the time they want because it will never happen!!!
JULIE CGreat customer service!
Marsyus HMy pick up location was changed without a notification and the dolly I requested was not available at pick up. This made for a rocky start. However, the gentleman who helped us was really understanding and gave us moving blankets for free. He also allowed us to drop off the van 30 minutes late without charge. He made the experience better.
COURTNEY PVery good customer service
Jason KVery helpful staff, much appreciated in these trying times!
Robert PThis was the best experience we have ever had with U-haul. The staff Armando and Manuel were extremely kind and professional . Prices were upfront, no surprises. I will definitely be returning in the future and referring to all family and friends! Thank you!
denee anice person at desk
john tThis place is great, staff is awesome and so helpful. I would highly recommend.
Nicole SThe guys were friendly and helpful
John CArmando has the best customer service, he was awesome.
Jeanette MStaff was very friendly and made the pick up and return quick and easy will definitely use this location for my next rental.
Paul OWear funny hats? Free rental trucks?
Mark AArmando provided excellent customer service
Rossanna CI made a reservation a week before I had to take a much smaller trailer. Because of u hauls lack of caring, I had to make 2 trips instead of one costing me an extra day rental, $50 extra in gas and more time. The dealer I rented this trailer from was great, u haul. Not so much, a week ahead reservation and u haul couldn't fulfill my needs, BS.
Timothy S