Customer Reviews for Trojan Storage of Rocklin
(U-Haul Neighborhood Dealer)

283 reviews

3201 Industrial Av   Rocklin, CA 95765

(916) 645-1776

Office Hours

  • Mon: Closed
  • Tue-Sat: 9:15 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(916) 645-1776

3201 Industrial Av
Rocklin, CA 95765

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Sat: 9:15 am–6 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Azaria M. 
Rating:
5.0

Desiree was very prompt, curtious , and professional. Thank you

HENRY G. 
Rating:
5.0

Customer did not leave a comment.

Kristie G. 
Rating:
3.0

Customer did not leave a comment.

william P. 
Rating:
5.0

UHAUL company is ALWAYS awesome, every step of the way…. (So appreciated as moving and long distance trips can be stressful.) Thanks for making everything easy Ans: Pls don't change a thing.

Anna D. 
Rating:
3.0

Have someone available. I made the appointment for 10am. The site was supposed to be open at 9am. Test the door was locked and no one was available. I called the number on the door and left a message and had to call again a few minutes later before I got an answer.

Jan P. 
Rating:
5.0

Customer did not leave a comment.

adriano C. 
Rating:
5.0

Rena is an asset to your company!! She is very helpful, knowledgeable and went above and beyond in helping me with my rental. I definitely will recommend this place to my friends and family. Rena is a wonderful employee and deserves a lot of recognition.

Tony G. 
Rating:
5.0

Very nice lady

DEAN B. 
Rating:
1.0

My negative reviews have to do with the pickup. I reserved it for 8:30 AM. When I got there the signs on the door said 9 o'clock before they opened. When I contacted U-Haul, they confirmed that that location had not properly arranged the pick up and I would not be able to get the vehicle until 915. As it turns out there was an employee there sitting in her car before I got there, but apparently she was not allowed to open early to let me get the vehicle. She was as it turns out, there was an employee there sitting in her car before I got there, but apparently she was not allowed to open early to let me get the vehicle. She was very helpful, but I feel she was held back by the owner of the location not allowing her to clock in early so I can get the vehicle I had reserved for 8:30 AM. That meant those that were helping load It had to wait till I got there with nothing to do for 45 minutes.

Kenneth C. 
Rating:
1.0

“Safe move” charge was slipped and never discussed. Price was never mentioned and it was assumed that I wanted it. I saw it but had to leave thinking I'd talk to them upon returning the truck. I came back and the office was locked only to find out that the employee was in her car back away tucked in the corner. She didn't even advise me that she was on her break. She informed me to lock the keys in the truck and the invoice was to be emailed. I wanted to verify the costs and pricing but the agent wouldn't open the door nor discuss the charges. I never acknowledged or wanted the $14 “safe move”. I contacted the store numerous times and left a couple of messages. No one answered my calls. I expect a refund of the fees I didn't approve off, otherwise, I'm going to dispute the charge.

Talal H. 
Rating:
5.0

Clarify on Uhaul.com that this location requires equipment drop-off by 4:00 PM. The website shows 6:00 PM and I wasn't notified until the morning of pickup triggering an extra day of charges for me. Other than the early drop-off, the equipment was clean, well-maintained, and staff was very friendly. Just understand that this location has limited hours.

Stephen L. 
Rating:
5.0

I ordered furniture pads and they did not provide them due to being out of stock

Shelby N. 
Rating:
5.0

Customer did not leave a comment.

Frederick L. 
Rating:
5.0

Customer did not leave a comment.

Lindsay M. 
Rating:
5.0

I have rented many trucks over the years, and the actual trucks themselves are all pretty much the same. Where the real difference shows up, is the service you receive where you rent your truck This last rental experience with Trojan Storage of Rocklin was, for lack of a better term, outstanding! They were very pleasant, knowledgeable, and extremely helpful. The pickup/dropoff experience was one of the easiest and painless processes ever. If you are need of a rental truck, you owe it to yourself to give Trojan Storage of Rocklin a try. You will not be disappointed.

Ed F. 
Rating:
5.0

Nothing to improve. Excellent service, prompt, knowledgeable and friendly!

Cheryl S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE EDMUND N. 
Rating:
5.0

Excellent customer service. U-Haul employee was both kind and knowledgeable.

Michael W. 
Rating:
5.0

It was all ready to go! Quick and friendly service members, answered any question I had with knowledge. Truck ran perfect, no complaints. Having the u haul truck at there location was so convenient. I will definitely use there service again, thanks so much.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Alessandra V. 
Rating:
5.0

The woman was super helpful! Made the stressful moving experience start off with ease

Marisa H. 
Rating:
5.0

Customer did not leave a comment.

Luis S. 
Rating:
3.0

My order was not ready I had to drive to 3 locations to finally get a truck and when I do I had to clean the back out before I put my stuff in. I am very disappointed in uhAul as a whole and will probably not use you again

Justin W. 
Rating:
5.0

Easy in and out

David S. 
Rating:
4.0

U-haul online rental changed my pick-up location, I was suppose to pick-up in Lincoln. Then the phone number listed for the above mentioned Trojan Storage is incorrect so I spent 1 hour trying to figure out who had my rental. 1 hour that I paid for a moving company to sit doing nothing at the moving location. Then I had to pay extra miles from picking the truck up in a different town. U-haul did discount the mileage fee but that didn't make up for paying 3 movers for an hour of time that they had to wait. So I didn't get everything needed moved because they had another job to get too. I will never recommend U-haul to anyone ever! Especially hearing from the moving company and others this is a common occurrence for them to just change everything online without notifying you. I had plenty of time from the original request to find another truck in town if they would have notified me immediately. Plus the location I rented from doesn't even exist. U-haul has been notified numerous times about the wrong phone number on Trojan Storage they have listed and still hasn't changed it. Trojan Storage was amazing though, and I can't recommend the above and beyond customer service the office gals displayed.

JAIMIE K. 
Rating:
5.0

Customer did not leave a comment.

LouAnn W. 
Rating:
5.0

Keep up the good work

Manfred M. 
Rating:
5.0

Truck door was in bad shape from time of pickup. Very difficult to close properly.

Raed A. 
Rating:
5.0

Customer did not leave a comment.

Isabelo T. 
Rating:
5.0

Customer did not leave a comment.

Lawrence O. 
Rating:
5.0

The young Lady that was running the am shift for my 10 am pick up was very friendly and had me out the door in minutes. Awesome Job!! Paul

PAUL L. 
Rating:
5.0

Great service at this location.

Paul S. 
Rating:
4.0

Both times we rented the truck, the windows were very Dirty.We didnt bring any Cleaning supplies., to clean it.only had some bottled water and a Napkin in my purse..but Rest of it was good..The Trojan Storage place is always Very Clean.Thank you for asking..

David L. 
Rating:
5.0

Ashley was great to work with....would definitely recommend!

Tom O. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Nothing! The staff at Trojan always go above and beyond..especially Ashley..she is great!

Douglas O. 
Rating:
5.0

Make it easier to find

Mary R. 
Rating:
5.0

Customer did not leave a comment.

Raymond F. 
Rating:
5.0

Customer did not leave a comment.

Dominique R. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

Gas was less than stated on contract. I went on 65 miles but had to put 12 gal of gas in . Know way does it take 12 gallons of gas to go 65 miles.

Ronnie T. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA B. 
Rating:
5.0

Very personable and accommodating. Excellent service.

Mittie M. 
Rating:
5.0

Very professional and timely!!

Stephen Q. 
Rating:
5.0

The one tire needed air. The tire light was on. Other from that all good

Julie D. 
Rating:
5.0

Customer did not leave a comment.

GIL T. 
Rating:
5.0

Excellent experience????

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
4.0

Price charged was significantly higher than the confirmed quote/reservation on the uHaul website. Took multiple emails and reminders to get the over-charge back. This doesn't seem to be the issue of this location, but rather uHaul corporate.

Johann G. 
Rating:
5.0

Vehicle cleanliness was excellent however there were two significant maintenance issues. The dome lightbulb in the cargo area was burned out! This is a critical part of being able to load/unload after dark, very disappointing. Also, the wiper blades needed replacement. Again, critical while traveling through snow/rain the entire second day.

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

William F. 
Rating:
4.0

Customer did not leave a comment.

Diana N. 
Rating:
5.0

Nothing. The lady that helped us was exceptional. Very knowledgeable, helpful, and friendly.

Laura S. 
Rating:
4.0

It would have been helpful to know that this location did not use the auto pickup feature. We wasted a lot of time trying to use the feature before going to the office. The staff was great and very helpful.

Todd G. 
Rating:
5.0

Customer did not leave a comment.

Kelly J. 
Rating:
5.0

Customer service was excellent!

Christopher A. 
Rating:
5.0

Great service- very friendly

Jill B. 
Rating:
5.0

Very friendly and easy experience. They helped with U-haul errors, made our body aching experience easy. Thank you

edward B. 
Rating:
5.0

Customer did not leave a comment.

Abbas G. 
Rating:
5.0

Customer did not leave a comment.

Ivor G. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan K. 
Rating:
5.0

Customer did not leave a comment.

Shaunda H. 
Rating:
5.0

Customer did not leave a comment.

Jerry W. 
Rating:
5.0

Customer did not leave a comment.

Nicholas V. 
Rating:
3.0

The truck did the job, but was dirty and I had difficulty seeing out of the windshield. The truck also jerked a lot when driven. I drove about 14 miles and the gas tank was still on FULL, but I wanted to top it off. When I went to top it off, I hit the $15.00 mark and the gas had not shut off. I feel that I was ripped off because there is no way that I used that much gas, so was the truck's gauge broken? I left the whole experience very frustrated and upset.

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

Blake M. 
Rating:
5.0

Customer did not leave a comment.

Jeena W. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

I didn't realize the Rocklin location was so close to Lincoln. I thought you were on Pacific St. Other than that the experience was great!

Chad R. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

Anton N. 
Rating:
5.0

Customer did not leave a comment.

Eric N. 
Rating:
4.0

Customer did not leave a comment.

Ramneek Minnie D. 
Rating:
5.0

Customer did not leave a comment.

Jerry W. 
Rating:
5.0

Quick and easy

Mike W. 
Rating:
5.0

Customer did not leave a comment.

JoAnn H. 
Rating:
1.0

Now after the horrible experience I had picking up the uhaul from 3 different locations we come to returning the Uhaul. When I picked up the Uhaul I was told I could return the uhaul to any location in the area I'm moving but they would set this location as the "Preferred" because it needed one. So I say ok and head on my way. On a saturday, a day before I was told and it was written on my receipt that I needed to return the truck, I head to the drop off point in the middle of no where 15-20minutes away from my house an hour before it says they close on google maps. I arrive at the drop of location a minute or 2 before 6pm and the 2 employees inside see me pull up, and proceed to walk out and lock the door. I talk with them and explain I'm returning the truck because I work tommorow and online it says they still are open for another hour. There response is " that is wrong, it needs to be fixed, bring it back tommorow. " and proceed to walk straight to there cars. I'm shocked by there lack of even faking concern. So being told this drop off location was just a suggestion(much like apparently making a reservation with Uhaul is) I proceed another 20 minutes away to another location that is open. After arriving and talking with a much more polite worker, he informs me it would be another $200 to drop it off at this location instead of the location they set me at. So now frustrated I ask him what I should do and he reminds me what I was told when I originally talked with uhaul that we could drop it off using our phone and dropping the keys in a drop box that all locations have. So now I head back to the original drop off location.(needing to stop for gas now again because this driving is causing me to spend even more on gas needlessly like when I picked up the truck). I arrive back at the location I was scheduled to drop off at and is closed. Use my phone to drop off the truck and then low and behold, no key box! Spend 45 minutes on hold with Uhaul trying to figure out what to do, every other location is closed and finally give up and leave it there and plan to bring the keys back first thing in the morning. Unfortunately I had to work so my father takes the keys back right when they open and they tell us now, even though the receipt says I still have time before the truck is due, they say they want to charge me for the additional day. I NEVER complain because I understand life happens but this was beyond ridiculous and costly both monetarily and my time. I will never use Uhaul again! I was not even treated well by half the people I dealt with much less the service.

Ryan O. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Great !!!

Colten W. 
Rating:
5.0

Super friendly, easy, awesome!!!

Aerianna M. 
Rating:
5.0

Randy and staff were great. Excellent customer service.

Jon W. 
Rating:
5.0

Customer did not leave a comment.

randall M. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
1.0

I recieved a call after dropping off the truck. The lady on the phone was extremelt rude, unhelpful, & uneducated about her own job asking me what we should do in this situation. The situation was she could not find the truck i dropped off, even went foward and said out right that she was not going to walk the lot to look for it and that we needed to come down 55minutes from my house go find her the truck in the lot that she was working at. Unacceptable behavoir.

kelly D. 
Rating:
1.0

I arrived at the facility at about 2:10pm (10 min past my reservation time). I completed my online check out at 2:21pm and attempted to get the key to the open vehicle. The sign on the door said out until 3pm. After I had dropped my child off at home, I returned to the location and found it was still closed. However, a storage center employee did unlock the door and gave me the key. She stated that they don't do online rentals and shouldn't have shown up in the result when I pressed her on why no one was here. I inquired about the hour I had by then lost and she shrugged and said there was nothing she could do. I called C/S and the gentleman I spoke with extended the rental for an hour. He also stated that nothing would be done in relation to the rental center as they were an independent 3rd party. Later that evening, I received a phone call from UHaul stating that the location from which I rented could not accept the return and I should proceed to a different location. When pressed about the hassle and the additional mileage, the agent stated she would provide a $25 card which did not happen. I have since spoken with William at C/S who has escalated the issue to Susan Martin. I have asked for the mileage to be waived and the $25 card be applied to this rental. My intention is to provide a negative review of Trojan Storage for their customer service in this regard. Rocklin is a small town and there are lots of choices for rentals and storage. Their attitude is not a winning one with me. She may have stated facts, however that was not MY issue. I will wait up to the 3 days William said it may take to resolve the issue before escalating further. However, I expect this to be handled expeditiously. I expect the mileage fees be waived (incl tax) and the $25 VIP be applied to this rental.

David B. 
Rating:
3.0

Not really that nice.

mike M. 
Rating:
4.0

It's not like it was filthy. Just needed a wash. The windshield was covered with bug splatter. Employees were very polite.

David G. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
3.0

Location was forced on me due to the truck I reserved not being available at the location at which it was reserved. It very far. The mileage was not fully credited. I was forced to pay for more mileage because Uhaul changed my pick up location. I was stuck with no option but to pick up the truck and pay for the extra mileage. Horrible!

Noemy C. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

nothing the place is the best

greg O. 
Rating:
5.0

Nothing, Ashley was the best to work with! She went above and beyond!

jIM S. 
Rating:
5.0

Very friendly service you guys were great, wish I. Call you first befor calling around. Thank you for your kindness Robert DURAN.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

Customer did not leave a comment.

Joanne S. 
Rating:
5.0

Great customer service. Nice people too.

Laura S. 
No reviews have been submitted for this location.

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