All was good. No improvement needed for our truck rental needs.Robert B.
Customer Reviews for Trojan Storage Of Puyallup
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Van was great but really needs to be cleaned especially inside. Needs a wash outside .Laurie S.
I was very pleased with my rental experience. I will recommend you to my friends.WESTON K.
No dolleys or anything I requested with my move. Got it on 1/2 tank, gave it back with 3/4 and was told it is what it is, no reimbursementAustin M.
staff was professional and friendly door latch was sticking, so we had concerns about safety of equipment. Looks like someone bent the metal on the door as well. please clean the inside windshield. thanks againChris R.
Just keep up the good workBernie S.
Customer did not leave a comment.Jacob K.
Cesar was knowledgeable, kind, and helpfulâ€”very customer-oriented. He anticipated my needs and tried to meet them, like providing a way (using the app) to check in after hours to avoid an extra fee. He was smart, not greedy, and a pleasure to work with! Would definitely recommend to anyone!Joyce W.
This U-Haul location has even me good, reliable service and I will probably use it again.CHARLOTTE S.
Customer did not leave a comment.Paul H.
No comments besides keep up the good work. Thank you.Philippe B.
Tell the truth about how much money we have to payChristina B.
Great experienceBYRD S.
It was an amazing customer service experience. Thank you for making it so easy & convenient.Fabiola R.
Customer did not leave a comment.Misty B.
Love 24/7 drop off.Parker S.
Nothing. The equipment was great and the people at the office were both friendly and helpful.CHARLOTTE S.
Customer did not leave a comment.Ho Kyeong R.
I went to two places and someone stole there gas so that was inconvenient. Plus they didn't have a truck. After I already ran my card. And I accidentally put too much gas in and they wouldn't credit it back only to a quarter tank.PHILLIP H.
No changes. Service was excellentWalter H.
Nothing. It was a great experience!ELISA C.
Customer did not leave a comment.Andrew S.
Customer did not leave a comment.sharon H.
I have found U Haul is going to the top rated I've always used for over 30 years U Haul it's wonderful that companyAlan M.
Customer did not leave a comment.Scott W.
Customer did not leave a comment.Brian P.
Customer did not leave a comment.Gage W.
Customer did not leave a comment.Rachelle P.
My experience could not have been better,Ceasar was a pleasure doing business with,he really makes customers feel comfortable during the rental process,complimentary coco and water did well with me.15fter ran exceptional and got the job done without any problems.Joseph D.
In the month I rent your house twice the last place I rented bad customer service today. I feel good. Customer service was great the mileage and gas and everything was a quick. Where is satisfied I will give five star for the last one. I will give zero.Prem S.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.Valerie F.
He was very resourceful, joyful and very welcoming .I couldn't ask for better service.Clement D.
Customer did not leave a comment.Marian S.
I needed to rent a van at another location but the previous renter was late bringing it back. When they did, the smell of the vehicle was absolutely unbearable. So I went through Trojan Storage and got a U Haul van from them twice in two weeks. They are great and everything was quick and easy. They don't waste your time and are friendly and professional.Yolanda T.
Customer did not leave a comment.Gerald A.
Ceaser at Trojan storage is a good man and stands by his word. i will recommendAnthony K.
Customer did not leave a comment.Aaron D.
Customer did not leave a comment.roke D.
Great service, fast and easy service. Will rent again 😁Talo I.
Everyone was nice and professional. I would use this location again and recommend it to friends.Shanna R.
Customer did not leave a comment.Amy V.
Staff at the location were professional and knowledgeable with equipment, they were also respectful.Joe T.
Customer did not leave a comment.Jacob A.
Cesar was outstanding! He facilitated a truck for us even though we didn't have a reservation!! Thank you so much!!John R.
Customer did not leave a comment.Laura M.
Customer did not leave a comment.sonny K.
Comment: Cesar was efficient and very pleasant to deal with.Jeffrey B.
Customer did not leave a comment.Brent J.
The customer service was great! All the employees I spoke to and dealt with were awesome! I appreciate their help, understanding and willingess to work with me on my situation. I would definetly recommend this UHaul office and I will use them for any future Uhaul needs. Thank you!!Tiffany L.
Nothing to improve. Cesar was amazing, funny had us laughing.Jennifer H.
Customer did not leave a comment.Joe K.
Customer did not leave a comment.brannon S.
Customer did not leave a comment.James P.
Customer did not leave a comment.Steve H.
Customer did not leave a comment.JAMES C.
Maybe more options for trailer sizes but that'd be about itJohn Henry E.
Customer did not leave a comment.JEFFREY B.
Customer did not leave a comment.ROBERTO C.
This location has an excellent supervisor. The truck rental worked to perfection to get the job done.Charles B.
Customer did not leave a comment.David O.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Alma W.
My experience at this location was exceptional. Ceaser exceeded my expectation and was extremely helpful in assisting me. The customer service he provided was well above average.Jasmane M.
Excellent experience. Thanks again.john M.
After hours pick up. The code to the box to get the key was wrong. One digit off. Luckily we tried different codes and were able to get the key. It would have messed up our whole move had we not been able to pick up the truck that day.John M.
Customer did not leave a comment.JACK C.
It was an easy, friendly experience. I would definitely rent a UHAUL from here again. Thanks for being so helpful!Kristen H.
Helpful and walked through checking out. ThanksAnne-Marie L.
Customer did not leave a comment.Rebeccajo Janet M.
Excellent customer service at the counter!Jillian M.
The vehicle was clean, and the space was perfect.Heysha F.
Great experience all around. In fact, I don't think how it could have been any better! The lady I dealt with upon picking up the truck was great, as well as the gentleman that I returned it to. Highly recommended, and thank you!Mathew R.
Customer did not leave a comment.James W.
Natalie was exceptional in her professionalism and customer service! She is very knowledgeable as well! My husband is very particular and she was very accommodating.Brian R.
Customer did not leave a comment.traci M.
The wait time to pick up was 35 minutes because their internet is terrible. I had to use my hot spot for them to be able to complete my check in. Could have been a 5 minute transaction with average internet. People were apologetic for their known terrible hot spot internet. Bad business decision to make a customer use their phone to complete the transaction. If you bring your own internet it's a fine locationgreg S.
Customer did not leave a comment.Robert B.
The employee was at the bank for my drop off but she answered my call and gave me instructions on what to do from there. I dropped it off and she processed my return when she got back and I had my receipt within and hour. Very friendly and convenient. Thank you!!Jeff J.
Drop off location for one way move. No credits or modifications to contract could be rendered by representative on site. It was a $525 fee and all I was looking for was the extra $20.52 addition for mileage. Provided an additional quarter tank of full which UHaul will benefit.Robert B.
Cesar was very friendly, knowledgeable & helpful during the pickup process.Karen K.
Caesar was very nice friendly helpful and I'll be back soon when I get to move into my new placeBrian D.
Keep up the good work!Douglas N.
Customer did not leave a comment.Kevin B.
Check your equipment before renting it out. My foot was burned using the gas pedal. The metal hump beside the pedal was leaking hot air causing extreme heat to my foot and shoe. My shoe was coming apart as a result. I pulled into an other uhaul place to get a replacement vehicle. The original site told me to drive the vehicle back to them. I refused because it was unsafe to do so. It took 4 hours to get a new vehicle and I had to pay a one way fee just to get my car. The 2nd site on S. Tacoma way was very helpful. The original lady behind Costco failed to take care of this properly.AYME B.
Customer did not leave a comment.cristian I.
Wash the truck inside and out. Cab area was clean however.SHERYL W.
Super friendly and helpful. Will absolutely use for my next move.mary W.
Customer did not leave a comment.Gwen O.
We weren't greeted when we arrived as both the employee and his boss were right there when we walked in. They were working on a laptop helping each other and neither of them greeted us for about 1-2 minutes.Debra B.
I love U Haul.....have always had the best experience with them. Kudos U Haul!Carol M.
I completed the check out via phone, but was still charged $20 for late check out. When I attempted to check in I couldn't get service with my phone, and when I called to talk to them about the charge I was told to call a 1800 number that no one answered.Alissa H.
Customer did not leave a comment.Michele L.
Customer did not leave a comment.Sarah L.
Customer did not leave a comment.Charles H.
The van was very dirty inside and out when I picked it up. I did not have time for the rep to clean when she offered to clean. U-Haul Rep was very knowledgeable and helpful.JONI K.
Nothing, great service!Carl H.
Customer did not leave a comment.Shane B.
Customer did not leave a comment.Arisbeth C.
I dropped the truck off after hours. No indication at the drop off site as to where to park the equipment. The online self check in procedure seemed to work OK.PATRICK SHAWN L.