El cliente no dejó un comentario.Laxmikant P.
Customer Reviews for Trojan Storage of Everett LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Benjamin Y.
I rented a U-Haul because it was advertised as 19.95. I only moved half an hour away and returned the truck to the same location but almost spent $300 when it all was over. I had already paid $95 before we picked up the truck, I was totally blindsided by being charged another $197 upon the trucks return. I understand that the advertisment is 19.95 plus fees, but if the fees are going to be $250+ just to move half an hour away, it feels like false advertising.Matthew M.
El cliente no dejó un comentario.Vijay N.
El cliente no dejó un comentario.Edgars G.
The people who woke here are awesome! They helped us decide which size of U-Haul we needed. We appreciate their help!Martin S.
El cliente no dejó un comentario.Cameron G.
Great customer service ( the best so far) and really secure and clean facility.SEAN D.
El cliente no dejó un comentario.muralidhara T.
the interior of the cab smelled of smoke. it was so bad we had to drive with the windows down at all times. The uhaul drove horrible. the steering was very loose. The motor shifted very had and was very clunky. I was worried that the truck could break down at any time. i will not be renting again from this location as I do not have faith that the next truck i rent will be any better. For the price of the rental i would expect all lot better quility.Nathan T.
This pickup location is close to my home so it's convenient for me to pickup and return, the staff are friendly and ready to help. I would choose this U-Haul location next time.Yilong M.
Customer service was excellent and efficient and I would recommend it to my friends.Michaela L.
The online instructions for how to get pre-approval could be clearer. I did not locate those items when instructed because they were located under the "Pick up my Truck" link, which was confusing.William M.
Great customer service too!Sarah B.
El cliente no dejó un comentario.Yu C.
They are they best. Both times we have used them. We will never go to any other UHaul as long as we live in this area. They are so kind.Kathy S.
I didn't like that I had to park across the street.MARGARET A.
El cliente no dejó un comentario.Darryl R.
Great place. Would rent through them againFlip V.
Great experience. Rental went very smoothly and the staff at Trojan Storage was exceptional, wonderful customer service.Vanessa B.
El cliente no dejó un comentario.Nikki R.
Very pleased. Best Uhaul experience ever. Thanks.Robert M.
staff great and always nice at Trojan. The Uhaul App does not run smoothly on an Android. Very frustrating.Karmel A.
El cliente no dejó un comentario.Judi S.
Everyone we worked with was incredibly friendly and professional, from picking up our van Monday morning (11/8) to extending the reservation by phone that evening. If we have to rent a uhaul again, we will definitely do so through this facility. Five stars across the board!Summer B.
Nothing - we'll rent from this location again.John H.
So friendly and helpful. I've rented many U-Hauls over the years and this was by far the best experience.Natalie R.
El cliente no dejó un comentario.Nick F.
Renting via app experience was not easy nor quick. I showed up to the place to pick up and app said my vehicle was outside with instructions on how to get the key, but there was no vehicle. Office was closed. Person had left to go to the bank. I waited extra 20 minutes past my reservation pickup time. Front desk could not find my reservation. It was not in their system until I explained it was done via app. Her system was not able to check me out. Had to cancel and start over. Wasted about 45 minutes to finally get the vehicle. Their facility doesn't even have hand truck or tie-down rentals. Experience was not smooth.Amir H.
I was charged for 4 gallons of gas for driving only 10 miles. The agent said we aren't a uhaul dealer and hung up while I was asking her questions. She works at the Trojan branch in everett on 4th AveALI A.
Nice Staff. They are efficient and pleasant. We could not do our business without Trogen UHaul service. thank youTRACI M.
El cliente no dejó un comentario.Fakebba C.
The only complaint I have is the parking lot wasn't large enough for me to leave my vehicle at the location for a few hours while using their u-haul. I had to park across a busy street in a park and ride. Crossing the street & the park and ride location were both a little sketch. Otherwise the u-haul rental associates were very helpful and kind!Shannon A.
The app is terrible. I won't ever use it again.James W.
Give me back my 7 dollars you charged me twice for that dolly. And Kevin the manager at Trojan said that you made him charged me twice. Not real happy and I think you need to get your odometer checked because the mileage is way offBOBBI J.
El cliente no dejó un comentario.Rebecca W.
1. On site customer service vehicle gas tank is full before & after every customer reservation. I don't know what process Uhaul has in place to charge customers who do not actually fill the tank, to protect the next customer from gas over charges as I've experienced. 2. Uhaul: Hire more Uhaul customer phone service representatives for quicker service. Wait times are easily over 15 minutes. 3. Biggest issue: Like myself, some customers have smart phones that will not work with Uhaul's photo taking software application. I cannot take a photo with the Uhaul app proving the gas tank level on pick-up. I can take a photo of my gas receipt & the gas instrumentation level for upload from my phone gallery after returning the vehicle. I cannot take a photo with your Uhaul app. 5. Thank you.Jennifer B.
U-haul has become way over priced I will not use you guys again.jason R.
Attendant at Trojan Storage was outstanding she understood what we needed and made this happen for us. We are very appreciative of her efforts and kindness!THOMAS B.
El cliente no dejó un comentario.SANDRA B.
Gas was not as full as they said and they claimed we lied about it. Returned it with a full tank. Will not be coming here again. Customer service was rude.Amber O.
Maybe better signage that the U-uhaul is available here. Excellent staff here and would highly recommend.Charles S.
When I picked up the U-Haul it had garbage inside of it from the previous renter and it was a little difficult using the 24-hour service to get the keys I was in a huge rush and it took a little longer than it should have to get the four digit code so I can get out of there. For the most part it was pretty easy straightforward the only two things I didn't like was that beginning issue and I ended up needing it an extra day but before my first day was even up U-Haul had Trojan storage calling me telling me to have the truck back because apparently it was the wrong one for that location and the district manager was coming to get it only problem was it was still full of my stuff LOL Trojan storage did a great job keeping me calm and making me feel like everything was going to be all right because it's very easy for me to stress out and they saved the time bomb. U-Haul themselves as an entity really should work on their organization a little bit more other than that they're not too bad.douglas L.
Site has no parking at all. You are forced in the lot reserved for public bus stop. Then you have to run across a very heavily trafficed, 4 lane wide road (pretty dangerous). Also the park/ride lots are famous for having cars broken into or stolen. Then there is the fact that after i reserved and paid for items, the location doesnt have them. In my case it was a furniture dolly. That alone almost forced me to cancel. I wont rent from the location again. On the positive side, the truck was in good conditionPaul R.
I'm only 5'4â€ tall and had a very difficult time getting into the truck. It needed a step up. Otherwise everything was fine!!DIANE T.
This location was great. The person working the front desk was friendly and efficient. It isn't the most convenient location for us but we'll use it again in the future because our experience with them was so positive.Charles H.
El cliente no dejó un comentario.Richard B.
Truck was not clean, and also truck was maintained bad Tires were wobbly Also, fuel inside the truck and on paper does not match, I was charged additional charges even though I re-fueled before dropping off Good that I have before and after pictures to prove my pointRAVIKIRAN R.
I had an issue with the billing which was promptly resolved. So great customer service.SATYABRATA B.
Very professional. Was a very easy checkin and out .Cindy T.
Okay so. I rented this truck. The pick up went smoothly. I was told I could drop it off â€˜after hours' which was 6PM and drop the keys in the drop box. I moved my belongings and returned the truck at 6:15 or so. The parking lot is VERY small and yes this was my error, but I parked the fifteen foot truck in front of the gate. Thinking it was â€˜AFTER HOURS' and the facility was closed. I got a call around 7 from the manager and he was irate. â€œWhat the hell happened what did you do why am I getting calls from my customersâ€ and when I tried to explain that I was told I could drop it off after hours and even opened my mouth, the guy interrupted me again â€œIM REPORTING YOU TO UHAUL AND YOULL NEVER BE ABLE TO RENT A UHAUL AGAINâ€ at that point I tried to explain to him that it was a mistake and I thought the facility was closed. He again began yelling at me again saying â€œIM REPORTING YOU IM REPORTING YOUâ€ and then screamed some more and hung up in my face. I have this guys phone number saved if anyone would like to follow up with him. It was awful customer service and I understand he was upset. I understand the truck shouldn't have been there. But there's no excuse to treat customers that way. And he's right. I won't be renting from uhaul again. At least Trojans location.walid M.
I was disappointed they did not have the furniture dolly I reserved. Kevin said he'd been requesting one from corporate for a while now. No matter, it was removed from my bill and pick up/drop off was easy. Thanks Kevin!John K.
El cliente no dejó un comentario.Marshall F.
El cliente no dejó un comentario.Aric C.
The person i worked with on the rental and return was awesome!! and... the place I rented from was VERY clean!! :-)Bryan K.
Need a better parking space for customers to park so they can leave it while they use the truck. If 3 parking spaces are full Uhaul is in lane of people trying to get in and out of storage unit.Ariya K.
Quick friendly and efficientPeter A.
Friendly staff, easy to pick up and drop off. Truck was clean and well taken care of. Performed very well.James B.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.Tanya W.
El cliente no dejó un comentario.Liana A.
I have rented Uhaul trucks many times before and this Location is by far the best and best service, the people at the counter were really friendly and the equipment was ready just in time, they even warmed the truck which it was a good gesture. Kudos!!Ricardo O.
El cliente no dejó un comentario.Diana A.
El cliente no dejó un comentario.Jennifer F.
El cliente no dejó un comentario.Joseph H.
better than other locations by farCurtis R.
El cliente no dejó un comentario.Claudia and Joe W.
Truck was dirty. Windshield was cracked. Was charged for equipment I never received. I will not be using U-Haul again.Drew T.
El cliente no dejó un comentario.Wayne M.
El cliente no dejó un comentario.Tim P.
Great first experience!!!Washington N.
This location was great, but the company itself had somewhat of a communication error. We were called several times with condescending tones asking where our truck was while we were in the middle of our reservation.Megan B.
El cliente no dejó un comentario.Tim P.
Great and fast, friendly customer service, and a new truck!! Love this location.Chaweewan R.
Ordered a van at 7:52pm on a Friday night and less than 4 minutes later they called us to let us know the location we chose for a rental van did not have one available but another location very close by had one available. It was so fast! The new location was awesome! The Manager is so friendly and answered all of our questions and then some. This made my first UHaul rental experience so nice! Definitely recommend.Jonathan V.
Great customer service! Very efficient and fast checkin and checkout.William R.
I occasionally rent U-Hauls by far the best in the area, both Managers will go above and beyond to assure your truck rental. Clean office and trucks! highly recommend Trojan for your storage and U-Haul needs.Frank F.
Great staff! I got a storage with them first and they also rent U-Haul trucks. Everything worked out with my move.Akeirah M.
check-out procedure very quickHerbert S.
El cliente no dejó un comentario.Savino C.
El cliente no dejó un comentario.Kui Fat K.
El cliente no dejó un comentario.Joanne B.
El cliente no dejó un comentario.Derek C.
There was dust on the dashboard and a few dirt crumbs on the floor but clean overall. I figured it was a quick turnaround.John P.