Customer Reviews for Trojan Storage of Bothell LLC
(U-Haul Neighborhood Dealer)

120 reviews

1621 196th St SE   Bothell, WA 98012

(425) 485-6020

Office Hours

  • Mon-Tue: 9 am–6 pm
  • Wed: Closed
  • Thur-Sat: 9 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(425) 485-6020

1621 196th St SE
Bothell, WA 98012

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–6 pm
  • Wed: Closed
  • Thur-Sat: 9 am–6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Vuttiphong Mahasamut 
Rating:
1.0

I was over charged for daysssssss when I only rented for a couple hours

Brianna Mckenzie 
Rating:
5.0

Excellent customer service from Jessie.

David Wilson 
Rating:
4.0

Customer did not leave a comment.

Eric Wilson 
Rating:
5.0

My experience at your facility today was top knotch. The representative helped me through the process effortlessly, even while running 2 locations! I was thoroughly impressed. Will definitely rent here again!

Casey Sabo 
Rating:
5.0

Great service. Made my move go much smoother.

Alexander Sagmoen 
Rating:
5.0

Easy to rent. Easy to return. Worry free.

Shaoning Wan 
Rating:
5.0

Everything was perfect.

Richard Schwab 
Rating:
4.0

Bradly was courteous and professional throughout our business dealings. I would recommend his Uhaul store/shop to anyone.

Eric Wilson 
Rating:
5.0

Customer did not leave a comment.

Masthan Shaik 
Rating:
5.0

Customer did not leave a comment.

Mykhaylo Podupeyko 
Rating:
5.0

Customer did not leave a comment.

Vinod Balachandran 
Rating:
5.0

Customer did not leave a comment.

Stephanie Capili 
Rating:
5.0

Customer did not leave a comment.

Jim McFalls 
Rating:
5.0

Customer did not leave a comment.

Doug ROYEA  
Rating:
5.0

Customer did not leave a comment.

John Huang 
Rating:
5.0

Easy in and out! Service was great. Easy drop-off!

ANTHONY RICHARD HUDSON 
Rating:
4.0

Customer did not leave a comment.

Lisa Cannon 
Rating:
5.0

Customer did not leave a comment.

Michael Stanley 
Rating:
5.0

Customer did not leave a comment.

Navneet Khanna 
Rating:
4.0

Customer did not leave a comment.

Jason Owens 
Rating:
3.0

The U-Haul experience was awful. The day of my move the company texted to tell me that the truck I reserved weeks earlier was not available and the only solution U-Haul offered was to go to another location (and that location could not give me a truck at the time I needed it). I called this location (where I had the initial reservation) and found out they had a van but I had to call U-Haul to change my reservation. 30 minutes and 4 phone calls later, I fixed U-Haul's problem. It is always a terrible customer experience when the customer has to fix the business's problem.

Douglas Isenberg 
Rating:
5.0

Customer did not leave a comment.

Lan Nuynh 
Rating:
5.0

Always such great service, easy, and easy to teturn

Traci Rogstad 
Rating:
5.0

Customer did not leave a comment.

Sokita Bour 
Rating:
5.0

Customer did not leave a comment.

Stephanie Gamble 
Rating:
5.0

I have a charge pending for $61.72. That charge has already cleared, why is it pending again? I have no money

BRITTANY LEE 
Rating:
5.0

Calling Trojan Storage for a truck rental was a very positive experience! The young gentleman that I talked with on the phone was VERY helpful with answering all of my questions. I'm very pleased with my experience of renting a U-Haul from this location. THANK YOU!!

Toni Kelley 
Rating:
5.0

Customer did not leave a comment.

Ryan Urbano 
Rating:
5.0

This location was fantastic! So convenient and the staff/manager was so helpful and friendly. I highly recommend them.

Erika Miller 
Rating:
3.0

Truck was dirty and smelled. Photos didn’t match condition of truck. Won’t be using uhaul again.

Thomas Frankton 
Rating:
5.0

Customer did not leave a comment.

Naga Ven 
Rating:
5.0

Keep your good work

Grace Rugerinyange 
Rating:
3.0

Customer did not leave a comment.

Daniel Coyne 
Rating:
5.0

Staff is very friendly and professional. Thank you!

Peiliang YUAN 
Rating:
5.0

Customer did not leave a comment.

Nivan Kambiz 
Rating:
5.0

Customer did not leave a comment.

Andria Klein 
Rating:
5.0

Customer did not leave a comment.

George Nagy 
Rating:
5.0

Customer did not leave a comment.

Kambiz Nivan 
Rating:
5.0

Customer did not leave a comment.

Theresa Hirsch 
Rating:
5.0

It was awesome, and the employee was also nice to work with!!

Martin Torres 
Rating:
5.0

Customer did not leave a comment.

Carmen Lopez 
Rating:
5.0

Customer did not leave a comment.

Sergii Bondariev 
Rating:
5.0

Customer did not leave a comment.

Priscilla Wilson 
Rating:
3.0

I was charged $25 for cleaning fees while I left the can clean. Would like to be reimbursed

BIMAL JAIN 
Rating:
5.0

Customer did not leave a comment.

Garrett Weir 
Rating:
5.0

Bradly was great; in/out it’s ease!! Thank you

James Esbenshade 
Rating:
5.0

Expensive in Regards to Milage Rate but I was in a Bind and Luckily the 1 Van was Available, I put as not Recommended for this location only for the fact it is misleading when you search for Uhaul online you see this as a location, but I was explained it was just and Authorized Uhaul location with only 2 Vehicles meaning chances of getting a rental are slim unless you book in advance. But I was Lucky and Gentleman was very Professional and helped me out! He only had the Van available for 2hours due to it being reserved the Next day but I was able to drop it off after hours, unfortunately the site didnt not let me record my drop off as it could not recognize my location so I had to drop the keys after hours and let them return it next business day. $300 1 day rental, but overall saved me from a hellish day otherwise.

Stephan Nerger 
Rating:
5.0

Nothing needs to be improved. More than satisfactory customer service!

LYNDON BOYD 
Rating:
5.0

The location was fine but your mobile pick up and drop off web/app experience is so horrific I'm surprised I managed to actually get the van. After paying for a Lyft to the location and trying to check in, you THEN ask for an additional contact person. I put in that person and get an error that the person is already in the system, but they were NOT. I cancelled the reservation and recreated it to be 100% sure I had not entered another person's info, and got the same error. Then on returning the vehicle, you demand photos of the vehicle but the Uhaul app errored every time I tried to send a photo. I had to give up and switch to the web version. Barely finished with a minute to spare because of it. Fix your everything please.

Christian Hancock 
Rating:
1.0

The manager at this location was rude. Also he let us wait at this location for a very long time. He told us that he is on lunch break until 2:45 pm but he waiting sign was showing 1:45. Also he kept the door close & there was not sign to come in & didn’t reply us when we knock the door. When I asked him to give an overview of how to use the gear stick , he was very rude & told me to get my shit myself & that I don’t know to use the truck. I know how to use for just asking for little information as gear stick was little different. I drove it fine & return the van in good condition after use. But he attitude & arrogance really put us off. If he not willing & responsible for helping customer he can directly say no instead of saying bad words.

Santosh Zaware 
Rating:
3.0

the fees for renting a van for two hours were outrageous. I contested it and the bill was immediately lowered - which makes me think that they charge those huge fees just so they can get people who don't want to deal with contesting it - to pay. Will never use Uhaul again.

Kelli Guenther 
Rating:
5.0

Customer did not leave a comment.

Taylor Bradder 
Rating:
5.0

Customer did not leave a comment.

CHALAPATHI RAO SUTHAKAR 
Rating:
5.0

Customer did not leave a comment.

SRINIVAS KOLA 
Rating:
5.0

There was some pet hair on the seats.

RONNY RAMIREZ 
Rating:
5.0

Excellent service

Butch Domingo 
Rating:
5.0

Customer did not leave a comment.

Kali Barnes Pimenta 
Rating:
2.0

Felt like I was way overcharged, didn’t charge as quoted, poor business practice and I’m highly disappointed

Diane Jacques 
Rating:
5.0

You were great and flexible -- thank you!

Ellen Hagey 
Rating:
5.0

Customer did not leave a comment.

JORGE RIVERA 
Rating:
4.0

The customer service was friendly, professional, and efficient.

Eric Wilson 
Rating:
5.0

Customer did not leave a comment.

Jack Jones 
Rating:
5.0

Customer did not leave a comment.

CHALAPATHI RAO SUTHAKAR 
Rating:
5.0

Customer did not leave a comment.

Scott Hirsch 
Rating:
3.0

Make it clear that the check in process should be done and completed before arriving at the location. I didn't realize that and had to set up an account and enter information like drivers license when I was on site. And then the U-Haul website would not detect my location so I couldn't complete the checking process. It wasn't until I downloaded the app and logged in I was able to complete the checking process. also this location is closed Wednesdays but I did not know that so that will be something to make clear in the directions

Eric Haechrel 
Rating:
5.0

Customer did not leave a comment.

prabhpreet brar 
Rating:
5.0

Customer did not leave a comment.

Johnathan Bartlett 
Rating:
3.0

The pick up and drop off experience was great. Unfortunately, The van had dog hair all over the inside seats and back bed of the van. We had to cover everything we were moving because my family member is allergic to dog hair. I know it was probably hard to see white dog hair with the photos provided. I wanted you all to know for the next renter. Thanks!

Teresa Reed 
Rating:
5.0

Customer did not leave a comment.

Subin Varghese 
Rating:
5.0

Customer did not leave a comment.

Julie Helfrich 
Rating:
5.0

Customer did not leave a comment.

Eric Johnson 
Rating:
5.0

Customer did not leave a comment.

Cynthia Hoffman 
Rating:
5.0

Customer did not leave a comment.

Brenda Hamilton 
Rating:
5.0

make the vehicle return process on the UHaul app more user friendly.

Juston Hubert 
Rating:
4.0

Let me preface that I had no issue with Trojan storage. However the truck was not at the pickup location that I requested and was originally confirmed via email. I was supposed to receive a call an hour before the rental, but never did. I waited on hold for 15 minutes to talk to customer support and never got through, after checking the app my pickup time had been moved back by 15 minutes and changed to a different address. All and all not a great experience with uhaul.

Cody McMahan 
Rating:
5.0

Customer did not leave a comment.

Francine Pronesti 
Rating:
5.0

Nothing

John Ojala 
Rating:
5.0

This location is primarily a storage unit facility with a few vans for rent, not a full service uhaul site. However, I was very pleased with every aspect of my experience from reserving, to the return process. Friendly, helpful service, clean & well-maintained equipment. For my needs it was excellent & I recommend it.

Robert Gilbert 
Rating:
1.0

I will never use u-hual again. You guys went from charging me $65 to almost $300. That is ridiculous and receipt doesn't break it down to why. Yes I dropped it off at a different location but to charge me more then 4 times the original amount come on.

Eugene Zink 
Rating:
1.0

Always provide code for lock box. Tried to contact for 2 hours to get code. Had to call customer service. First call computer hung up on us. 2nd call on hold for 30 minutes. I called on my phone and finally got through. Always provide instructions where to put keys, back in lockbox or drop box. Always leave trucks with full tank of gas. How are to know how much gas to replace? Don't put enough get hammeed with extra charges. Put too much in and not even a thank you for the extra gas. We put $10 too much gas in.

Ken Gabriel 
Rating:
4.0

Customer did not leave a comment.

Brandon Kelley 
Rating:
4.0

Customer did not leave a comment.

Hai Yu 
Rating:
5.0

Customer did not leave a comment.

GRACE CHO 
Rating:
5.0

Dan was friendly and efficient

Michael Petty 
Rating:
5.0

Customer did not leave a comment.

ETHAN WILDER SHAKE 
Rating:
2.0

Truck had an initial mileage different from what was in the system, now I'm being charged extra miles that I did not drove.

Marcus Duarte Breda 
Rating:
5.0

Friendly manager

Ellen Salgado 
Rating:
4.0

Customer did not leave a comment.

Julia Winters 
Rating:
5.0

It was outstanding

MARK METZGER 
Rating:
5.0

Customer did not leave a comment.

Alisha Parks 
Rating:
5.0

Loved being about to get vehicle through my phone! So easy!

John Eagle 
Rating:
5.0

Customer did not leave a comment.

Yancy Burns 
Rating:
5.0

Customer did not leave a comment.

Chalapathi Rao Suthakar 
Rating:
5.0

two thumbs up customer service

jun choi 
Rating:
5.0

Customer did not leave a comment.

Arun Anke Gowda Maruthi 
Rating:
5.0

Very good service The person who assistant us Very professional . And Very Friendly

Enrique Aguirre 
Rating:
5.0

Dan was very helpful. he made it so easy for us.

Srinivas Desai 
Rating:
5.0

Customer did not leave a comment.

Michael Lombard 
Rating:
5.0

Don is amazing as always ....

Ella Lemus 
No reviews have been submitted for this location.

Additional Services at this Location

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