The vehicle I reserved online was not available at this location when I went to collect it, so I was offered a slighter larger one. Same cost to rent but with a higher cost per km. I was billed at the higher cost per km which seems unfair given it was not me who changed the booking but uhaul due to not having me requested vehicle.
Alicia M
Customer Reviews for Triple N Convenience & Kitchen
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was great but your other locations are not so great (5280 Green St). What’s even worse than that is your customer support. And wait just when you thought it couldn’t get any worse, your app is garbage (literally). We had to wait 2.5 hours on the phone with support and at the end could not even get a vehicle from that location and was dismissed by support after wasting our time.
Jonathan YThey didn’t follow the U-Haul 24/7 app information. We thought we had to wait until 11 to be hand given a key because they did not use the system. They need to update the U-Haul hours for the location or follow the instructions for the 24/7 service.
Rachel TShop workers were super friendly!
Jesse BIt was not good experience as i was renting it first time ever. I got some issues in payment and didn’t get proper help from support team. Other thing it was not cleaned, there was some garbage on seat and empty coffee cup and back was also dusty.
Ravi PHi Team, I took an U-Haul today but it was so Misty and Foggy where I couldn't take the vehicle on my booking time and also returned late due to extreme climate conditions but during my vehicle delivery alos the person didn't say there is another booking at 8.30PM. He simply left it as is to us and now charged with all the extra payments.. Very poor
SENTHILKUMAR KWhat was all the extra charges for???
Arthur JWell I ordered the truck for 12pm and when I arrived to pick up the truck the guy wasn’t even there. The store was closed. Also the guy had issues with getting my booking straightened away. So it was almost 1pm before I even got out of the store. So needless to say I would never book a truck from this location again.
Koren B