Great experience both picking up and dropping off!
James T
Customer Reviews for Triple H Transport
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had to use Dropbox for key because we couldn’t find anyone to give it to or check in until we were walking away. Door was locked . Gentleman came out as we were walking away.
Michael ONo one was there to check my truck in even though I was told they would be open.
Kim CThank you!
ron vI dropped the truck off at this location; and check-out with the person that was available to assist me.
DEelvin sBuddy was extremely helpful and friendly.
Gregory WGentleman whom Issued the trailer very professional
Donald C10/19/20 ... I reserved a 15” U haul truck for pick up 10/16/20 in Peoria, IL. When I arrived I had to wait a hour or more because the U haul clerks stated they were having computer problems and couldn’t confirm/give me the truck I previously reserved. Well afterwards I was finally given my reserved truck but when I arrived at the Easy-Pay u haul in Champaign, IL to drop my rented u haul truck-at 5PM 10/17/20... There was an African American woman who refused to check my u haul truck in when I arrived at 5PM. She stated she was closing and would check my my truck in on 10/19/20 because the Easy Pay u haul was closed on Sundays. I politely asked the u haul female representative to check my truck in because I wasn’t going to pay anything extra beyond my current u haul reserved agreement #81455169. In addition, I told the very rude and unprofessional u haul female clerk that I was going to file a complaint with u haul corporate office. I also called the u haul phone number and immediately filed a complaint with u haul representative Christian soon after. I’m a disabled veteran and in the future I won’t rent from u haul again. And for all the extra trouble from u haul representatives etc: I would like at least $25 credited back to my credit card method of payment again regarding u haul reservation #81455169. ... I also have pictures and video of the truck that I put back a 1/2 tank of gas in it; and the clean-good condition I left the truck in as I-parked, and left the truck in he Easy Pay Champaign, IL parking lot. I put the u haul truck keys in the easy pay u haul drop box as well on 10/17/20 at 5PM. Again I have pictures and video of everything... And when I rented the truck I was only supposed to be charged $141.55, $5.00 environmental fee and I was getting a 5% discount per u haul phone reservation clerk but I was charged $154 and at least $9 overcharged. Tamara Samera Wilson u haul reservation #81455169 708-927-2811 Cc: better business bureaus complaint _____
TAMARA Lfriendly people.
Lucas MThank you for your service
Marthe PMore clear signage at location would improve experience
Joshua SThis location was 10 miles from where the website identified pickup location. Then, despite providing all my information online in advance when I reserved, it took near an hour to provide the SAME information at the pickup location — taking over 45 minutes!
David BThe service was horrible due to the fact the gentleman working didnt know how to work the computer system
ERIC M