I had rented moving pads and they were not in the truck and the fuel was so low that I had to buy gas before i went anywhere!
William F
Customer Reviews for Trinity Exxon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only thing that went wrong , the person that took all my information for the rental got everything wrong but my phone number. Luckily a txt with the confirmation number was sent to my phone. From there they were able to rent me the Uhale that was reserved for me. Everything turn out ok. I just don't understand how they got all my information wrong?
Bonnie OConfusion with initial rental set up Customer service finally resolved after 2 hrs of waiting Have not heard about bill yet
Bonnie Sthe pickup location was down the street and management seemed to struggle with check out process, and was unaware there was a reservation scheduled.
Sophia NKey to the truck was lost, and they were very helpful in getting us a new key!! Great service reps, especially Rheme!!!
Suzanne HDid a fine job
Jerome BAwesome service
JORIE DNothing, all was great.
JAYME PThey didn't have any of the packaging supplies that I ordered they didn't have anything at all except for the blankets. I had to wait for the person who's in charge of the U-Haul to get there and we had to walk across to another location and walk back and took forever to get the lock undone was just terrible. But the cost was great very surprised I had it for three days and the cost was wonderful
ROBIN Sget new franchise owner
EDWARD PVery nice and helpful.
Paul HI give this a below average rating because your company changed my drop-off location without notifying me and caused me to drive 30 minutes out of the way to drop off my truck which caused me more time out of the way,
Ryan MFill the gas tank fully.Also,you need to have somebody around to do orientation to the customer before picking the vehicle;key features in the use of the vehicle.
evans oKeep it up!
Robert PThey seemed closed most of the time and never answered the phone
Kent FThe vehical hauler was not wide enough for the truck I was trying to haul, so pretty much spent gas goibg back and forth cost for uhaul trailer for nothing, had to get a tow truck , please make wider trailers and or tow dollys
Raphael BI had to use a strap to hold one of the ramps in place.
DEVON WPerson not on site for drop off as this is the second time we had to wait for someone to check the truck.
James CI rented the truck to be dropped off on Huntsville, took me almost 3 hours and 3 Uhaul locations that were closed to finally I had to drive all the way to Trinity TX. Not aceptable.
Felix EThank you and I will be back!
SILVIA BWould not help attach or unload. Robin was rude and not willing to help. Also was not able to pick up trailer at 1:00 be cause I cold not lift trailer to hitch and had to wait until 6PM to pick up until brother to help me at 6PM. Returned trailer at 1:15pm. 1 day early. She would not refund day. Had to. All main office
TUESDAY FIt was fine. no improvements needed.
richard aNeed someone responsible to check people in as well as out. The clerk in the store across the street was unable to assist us in drop off.
Glenda HGreat folks and quick to check in so we could be on our way. Good customer service.
Sandor MVery easy!
James BDolley ordered and paid for was not included with truck
Steven W