Customer Reviews for Trinity Exxon
(U-Haul Neighborhood Dealer)

54 reviews

500 S Robb St   Trinity, TX 75862

(936) 534-4005

Office Hours

  • Mon: 12 pm–7 pm
  • Tue: Closed
  • Wed-Sat: 12 pm–7 pm
  • Sun: Closed

Services at this Location:

Contact Us

(936) 534-4005

500 S Robb St
Trinity, TX 75862

Services at this Location:

Office Hours

  • Mon: 12 pm–7 pm
  • Tue: Closed
  • Wed-Sat: 12 pm–7 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I had rented moving pads and they were not in the truck and the fuel was so low that I had to buy gas before i went anywhere!

William Fogle 
Rating:
1.0

Customer did not leave a comment.

Bria Holloway 
Rating:
4.0

The only thing that went wrong , the person that took all my information for the rental got everything wrong but my phone number. Luckily a txt with the confirmation number was sent to my phone. From there they were able to rent me the Uhale that was reserved for me. Everything turn out ok. I just don't understand how they got all my information wrong?

Bonnie Ortiz 
Rating:
4.0

Customer did not leave a comment.

Valerie Buemi 
Rating:
3.0

Confusion with initial rental set up Customer service finally resolved after 2 hrs of waiting Have not heard about bill yet

Bonnie Smith 
Rating:
3.0

the pickup location was down the street and management seemed to struggle with check out process, and was unaware there was a reservation scheduled.

Sophia Nilssen 
Rating:
5.0

Customer did not leave a comment.

Ryan Harkins 
Rating:
5.0

Customer did not leave a comment.

Crystal Mack 
Rating:
5.0

Key to the truck was lost, and they were very helpful in getting us a new key!! Great service reps, especially Rheme!!!

Suzanne Humbird 
Rating:
5.0

Did a fine job

Jerome Barry 
Rating:
3.0

Customer did not leave a comment.

Dana Vines 
Rating:
5.0

Customer did not leave a comment.

JAMES JACKSON 
Rating:
5.0

Awesome service

JORIE DALZELL 
Rating:
5.0

Customer did not leave a comment.

YVONNE HARRIS 
Rating:
5.0

Customer did not leave a comment.

ARTHUR SETH CHAPMAN 
Rating:
5.0

Nothing, all was great.

JAYME PETTYJOHN 
Rating:
3.0

They didn't have any of the packaging supplies that I ordered they didn't have anything at all except for the blankets. I had to wait for the person who's in charge of the U-Haul to get there and we had to walk across to another location and walk back and took forever to get the lock undone was just terrible. But the cost was great very surprised I had it for three days and the cost was wonderful

ROBIN SHAFFNER 
Rating:
5.0

Customer did not leave a comment.

Lisa Nunez 
Rating:
1.0

get new franchise owner

EDWARD POWELL 
Rating:
4.0

Customer did not leave a comment.

DIXIE MATLOCK 
Rating:
5.0

Very nice and helpful.

Paul Horner 
Rating:
5.0

Customer did not leave a comment.

Miguel Williams 
Rating:
2.0

I give this a below average rating because your company changed my drop-off location without notifying me and caused me to drive 30 minutes out of the way to drop off my truck which caused me more time out of the way,

Ryan Maddings 
Rating:
5.0

Fill the gas tank fully.Also,you need to have somebody around to do orientation to the customer before picking the vehicle;key features in the use of the vehicle.

evans okengo 
Rating:
5.0

Customer did not leave a comment.

ROBERT RODRIQUEZ 
Rating:
5.0

Keep it up!

Robert Powell 
Rating:
3.0

They seemed closed most of the time and never answered the phone

Kent Fowler 
Rating:
5.0

Customer did not leave a comment.

Irma Janzen 
Rating:
4.0

The vehical hauler was not wide enough for the truck I was trying to haul, so pretty much spent gas goibg back and forth cost for uhaul trailer for nothing, had to get a tow truck , please make wider trailers and or tow dollys

Raphael Brock 
Rating:
3.0

I had to use a strap to hold one of the ramps in place.

DEVON WILZ 
Rating:
3.0

Person not on site for drop off as this is the second time we had to wait for someone to check the truck.

James Crotwell 
Rating:
3.0

I rented the truck to be dropped off on Huntsville, took me almost 3 hours and 3 Uhaul locations that were closed to finally I had to drive all the way to Trinity TX. Not aceptable.

Felix Edgardo Puerto Pineda 
Rating:
2.0

Customer did not leave a comment.

Parris Porchia 
Rating:
5.0

Customer did not leave a comment.

Karen Bleakney 
Rating:
4.0

Customer did not leave a comment.

Melanie Sisco 
Rating:
5.0

Thank you and I will be back!

SILVIA BOWMAN 
Rating:
5.0

Customer did not leave a comment.

BETHANY LOVING 
Rating:
5.0

Customer did not leave a comment.

JEAN HOLLON 
Rating:
1.0

Would not help attach or unload. Robin was rude and not willing to help. Also was not able to pick up trailer at 1:00 be cause I cold not lift trailer to hitch and had to wait until 6PM to pick up until brother to help me at 6PM. Returned trailer at 1:15pm. 1 day early. She would not refund day. Had to. All main office

TUESDAY FAYE COOLEY 
Rating:
4.0

Customer did not leave a comment.

joel newman 
Rating:
3.0

It was fine. no improvements needed.

richard anderson 
Rating:
5.0

Customer did not leave a comment.

cedric pettie 
Rating:
5.0

Customer did not leave a comment.

Steve Casselman 
Rating:
5.0

Customer did not leave a comment.

Amy Johnson 
Rating:
5.0

Customer did not leave a comment.

George Eichhorn 
Rating:
5.0

Customer did not leave a comment.

George Eichhorn 
Rating:
5.0

Customer did not leave a comment.

Glenda Hyde 
Rating:
4.0

Need someone responsible to check people in as well as out. The clerk in the store across the street was unable to assist us in drop off.

Glenda Hyde 
Rating:
5.0

Great folks and quick to check in so we could be on our way. Good customer service.

Sandor Maury 
Rating:
5.0

Very easy!

James Burkart 
Rating:
4.0

Dolley ordered and paid for was not included with truck

Steven Wilson 
Rating:
4.0

Customer did not leave a comment.

JIM FUNKHOUSUR 
Rating:
2.0

Customer did not leave a comment.

Kathi Baggett 
Rating:
3.0

Customer did not leave a comment.

Vickie Gearheart 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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