Desperately needs customer service training! All the staff appeared bothered to tend to our Uhaul return. Do not suggest this location for a any service.
joseph o
Customer Reviews for Trinity Auto And Diesel Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great interaction with the rental location. We rented a motorcycle trailer and it was exactly what we needed. Thanks again!
zach cI was told it would be $54 for the rental and $134.82 was charged to my card. I am not happy with the situation.
Leroy DGreat customer service.
Chajito MEasy drop off. Easy drop box location for the keys.
Angell QNo signal
Alfredo AThe plates on the trailer were expired. They expired last month from Tennessee. Other than that everything was great thank you.
Tammy MThere were open lots and plenty of room which made it easy to drop off the rental. Greatly appreciate the vast amount of area to leave rentals.
Al LThe rental process online was easy. The truck could have been swept out in the back. I’d also recommend dedicated parking spots for customers to park. I would return as it’s convenient.
Dawn DGreat 👍!!
andre bAsd
Rachid CI would recommend this location. But I will never recommend Online Self Serve Check In with Trucks! Uhaul needs to update the internet! I was supposed to get a Truck Rental at 8:00am. Wasn’t able to get access to the rental Truck until 10:00am. I paid over $300 for in town local use. Really! Come On Uhaul You Can Do Better Than That!!!
Donald MI was just going to contac you by phone instead of this way I’m trying to get my refund of 20.00 dollars and would like a call back 720 301 8612 thank you Roxee klein
Roxee KThe return experience was very frustrating. The location was closed and the app instructions were terrible. Our location services were on but it didn’t work. The app was non functional-why can you only rent a vehicle through it but not return it through te app. It literally took three people and 30 minutes to figure the return process.
Ann TNo issues
JEFFREY WThe app is terrible to use. It was nearly impossible to find the size truck we needed.
Risa MMike was a great person, he was very helpful and super friendly. Many thanks to his service. I would recommend this location to everyone 100%.
Danny LMake it easier to check in/out on an Android phone. Wasn't able to check in/out on my phone had to call customer service, wasted almost an hour each call. Ridiculous.
Shawnda GVery easy rental experience. I use this location for car mechanical services as well. Great experience!
JENNIFER SNice people, efficient, well run
Michael LNothing, they were great.
Johnny HI wore a mask to protect others, but the staff here couldn't wear a mask to protect me. Total disrespect, this is what kills people. Also he couldn't not even look me in the eye and really speak to me. I was talking to a robot.
Jonathan WFind an owner who is friendly.
Doug SAll I did was drop off here. Seemed nice but was closed.
Jacob GI had to drive 60 miles from my home to pick up the trailer- ridiculous! Your website gave no indication the “nearest” location could be so far away.
William HThe owner of the place were really nice. We had a tail light out on the tow dolly though and they had me wait around for almost an hour trying to fix it, but still didn't fix the issue.
Devan WSo very courteous and easy to find and pull into. T'was a great experience.
christin fAttendant was new and unfamiliar with check out procedures. Even though pre registered, still took almost an hour.
Michael CThe whole process was incredibly confusing!!! Thank God there was someone dropping off uhaul trailers and was able to help. I will not do it this way ever again. Truck and location weren't bad at the. The process was just very unclear.
Jaclyn RMike said that this location was relatively new to renting. Service was a little slow seemly due to unfamiliarity.
John WGreat place, clean, courteous ..other rental stores could learn From this place!
Cindy S