Customer Reviews for Crown Storage Gonzales
(U-Haul Neighborhood Dealer)

Rating:

5.0

I really have no complaints. Everything went well and all the equipment was in good working order. The truck was loaded with two dollys as requested. I will definitely recommend them and rent from them again! Dawn S

Rating:

5.0

Few things missing off the trailer but made it work overall great experience

Rating:

4.0

Have someone at the office during regular business hours

Rating:

4.0

I didn’t receive my funds back that I was supposed to. No one was there when I arrived and they don’t answer the phone. They only talk through text which is very unprofessional.

Rating:

1.0

Horrible service a lot of unexpected fees added with no explanations. I wouldn't do business with these people ever again for anything their name is attached to. Do yourself a favor and run away from this place it's definitely not worth your time and money.

Rating:

5.0

Darby is always professional and courteous.

Rating:

5.0

One of the best customer service

Rating:

4.0

Top rated customer service

Rating:

5.0

I was unsure what mileage to put when asked how many miles I was going to drive. I had no idea and exceeded my estimate. That was my only hang up.

Rating:

5.0

Super easy experience, friendly staff.

Rating:

1.0

Return vehicle to this location, however the worker never officially checked the vehicle back into to system, and rented the vehicle to another customer while the vehicle was still showing to be rented our to me on my credit card. It took me 2 months to get that situation resolved

Rating:

2.0

I was told that I would not be charged for miles, for a intercity rental. Consequently I was charged!! Due to the Traffic calling and changing my time, I did was not able to rent from the original company I spoke to that book my rental. This was not a good deal.

Rating:

5.0

Customer service was excellent, the guy was very nice & helpful to me. I will continue to go there when I need a Ursula.

Rating:

4.0

I did not give and excellent rating because the inside of the truck was not swept out and very dirty. but I did swept out the cargo area before I return it for the next customer !!! The man at the location was very nice and helpful (Darby). My only other disappointment was the days of the office hours did not match the website days and hours. On the site it says 930am on all days office is open but when I ordered my truck I could not select anything earlier then 10am.

Rating:

4.0

The Sunday pick up process was difficult to complete. It took us 45 minutes to secure and drive our uhaul truck and the rented appliance dolly was not available in the truck cargo. However after the management was able to locate the dolly for us. Staff was courteous.

Rating:

5.0

It is always inconvenient when a furniture store does not deliver, so a last minute van rental was needed. It was such a quick and easy experience at this location, plus I received a discount for being a VETERAN...so that was great!!! This is definitely the location to rent from if you are ever in need!

Rating:

5.0

The service and dedication for customer satisfaction was outstanding

Rating:

5.0

Everything went very smooth and the manager was very pleasant and helpful

Rating:

5.0

Very happy to have my belongings in this storage unit, everything was clean and protected.

Rating:

3.0

Cleaned out trucks only 1 person working several locations?? Dirty office

Rating:

5.0

Crown was amazing best experience I have ever had!

Rating:

3.0

Went there 3 times and never saw a person. He did call though after the 3 rd attempt to return and every thing was as expected.

Rating:

1.0

None of what I ordered was in the back of the truck. Still got charged. Truck was dirty in the back. Will not be using uhaul again

Rating:

5.0

AWSME

Rating:

2.0

I don’t like doing business with text messages! I want to have a live person during normal bus hours! I do understand that after hours that would work.

Rating:

5.0

The trailer was clean, but had quite a bit a body damage.

Rating:

4.0

Truck has a tire that was almost flat.

Rating:

5.0

Everything went great, thank you.

Rating:

5.0

Need better explanation of ride/share for older folks lol

Rating:

3.0

The cab of the truck had chips on the floor.

Rating:

3.0

Had trouble registering remotely. Took almost an hour to complete registering. Agent was not sure how to complete either. Video wasn't much help and I watched 4 times. They were going to charge me for the Dolly & there wasn't one in the truck. Truck was bent on passenger side. Not good.

Rating:

5.0

The key lock boxes are almost impossible to open, I lost 1 hr of my moving day trying to open it, other customers where also present trying to open the key lock boxes. I reserved and paid for a dolly and the item wasnt in the van. The location was supposed to be open on that day but there wasnt anyone in office. If I had known the place was going to be closed that day i would have reserved and rented Uhaul on another location

Rating:

3.0

Location was closed

Rating:

2.0

The only reason I’m actually putting below average is because i didn’t pay off the unit so I knew it was going to auction. The problem is they took everything out that was good and easy fast money and then took pictures and put it on the auction site! For one you aren’t supposed to take out of a unit period it goes to auction and it was dug through before it ever went to auction.

Rating:

5.0

The guy was very sweet and helpful with the whole process.

Rating:

5.0

Same as they did time. Kind, Helpful Listening to me. I rent little truck and big trucks. I’m a very satisfied customer.

Rating:

3.0

Did not provide requested equipment

Rating:

5.0

Very friendly and helpful!

Rating:

5.0

No suggestion for improvement.

Rating:

5.0

Everything was good not sure.

Rating:

1.0

The poor lady at the front desk didn't know how to navigate the computer system at all. I stayed there over an hour trying to complete the transaction.

Rating:

3.0

Too expensive for local one way to MY preference drop off to save milesage n gas Ridiculously drop off was 45 min away while to MY preference was only 15min and yet charge me for per mile after allowed 30 miles over 67.

Rating:

5.0

Very polite and professional

Rating:

2.0

I called to drop off a day earlier than my reservation and asked if they were a drop off location because I didn’t see any uhaul vehicles. The person on the phone asked what I had to turn in, and said we don’t take trailers here. When I told her Crown storage was on my contract for drop off, she said ok you can leave it. She did think then to ask my location and when I told her she said I was at wrong location ( I had put storage name in my map and it took me to closest-they had more than one). When I finally stopped and looked at my contract again, I saw the correct address and she gave me instruction on where to park. Nobody was present at location, and no drop-off check-in box. My uhaul app (used several times before this move) had not associated the rental (for pick-up or by the time of drop-off) so I couldn’t check in or out on app. Finally called customer service next day and after waiting on hold 20 mins. I got a guy who emailed me so I could respond with my pictures to check the trailer back in. This was my least favorite experience with Uhaul.

Rating:

1.0

The lot is extremely small. There is no way of parking a 20ft truck with a auto transporter without blocking the complete driveway. So instead of blocking the driveway I pull closer off the main street. I am now being charged an extra $54 because they are stating that I blocked the garbage can. So my question is if your lot is not big enough to accept a truck that size with an auto transport, why accept the vehicle and attempt to conjure up fake fees to cover the fact that you did not want to take the vehicle to begin with?

Rating:

5.0

Keep doing what you are doing

Rating:

2.0

Truck was dirty, didn’t get any of the dollys I requested & still got charged for them

Rating:

5.0

Everything was good, quick in and out.

Rating:

5.0

The rental was so easy and fast on my phone. I was so impressed with the simplicity of going through the process. The truck was wonderful and a very nice ride. Held all the furniture and appliances as well as all the household items. I am very happy with the experience. Highly recommend.

Rating:

5.0

No comment everything was treated professionally.

Rating:

5.0

Overall - 5 stars I do have to say, i hit a few snags with getting responses a couple times. But they made up for it as quickly as they could. And were super nice and professional about it!! So i don't want those couple of instances to reflect my overall experience. Just maybe something they could work on (I hate to say that lol but its true) The units were clean and in a safe environment. No bugs. Never got any water. The gate was always secure. The property was well maintained. And the price was right! I will recommend!

Rating:

5.0

I forgot the name of the girl in the office, she was always so friendly and helpful whenever I had to go there, would definitely use the store again and recommend to others thanks ❤️🙏🏽

Rating:

5.0

I was very satisfied with them.

Rating:

5.0

I was there less then 90 days and lost everything in my unit due to mildew.

Rating:

5.0

Absolutely no issues with company. Couldn’t ask for a nicer staff during my five years of using their facility.

Rating:

4.0

Need more gravel for outdoor storage

Rating:

5.0

Friendly staff from move in through move out

Rating:

5.0

Good people at Milano’s

Rating:

4.0

Due to my new home getting ready ahead of schedule, we did not need to use the storage facility. The local agent was very helpful in canceling our unit.

Rating:

5.0

The one place that went smoothly. Very professional, super helpful.