Customer Reviews for Triangle Service Center
(U-Haul Neighborhood Dealer)

832 reviews

18314 Jefferson Davis Hwy   Triangle, VA 22172

(703) 221-6010

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(703) 221-6010

18314 Jefferson Davis Hwy
Triangle, VA 22172

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joseph Cappello 
Rating:
5.0

Very easy place to deal with.

jacob wheeler 
Rating:
5.0

Customer did not leave a comment.

William Wright 
Rating:
5.0

Great

Kevin Boyer 
Rating:
5.0

Customer did not leave a comment.

Joseph Cappello 
Rating:
3.0

My experience was not the best at all. I had ordered a dolly which was not in the truck. When I asked about it I was questioned twice if I had paid for dolly which was on my paperwork this event for the dolly took up more of my time then I liked since I was using the time I’ve paid for while waiting. I did not like the comment the guy made about my nails but I said ok to him putting the equipment in the rental. I moved a one bedroom apartment with my fiancé and didn’t break a single nail. Next time I’ll have to find an actual U-Haul place with better customer experience ratings.

Eva CANADY 
Rating:
5.0

Customer did not leave a comment.

Michael Boateng 
Rating:
5.0

Customer did not leave a comment.

daniel Somuah 
Rating:
5.0

Customer did not leave a comment.

melissa Nicholson 
Rating:
4.0

Customer did not leave a comment.

Peter Donath 
Rating:
5.0

Customer did not leave a comment.

Joseph Cappello 
Rating:
5.0

Bluetooth will be nice 😊

Kenneth Kavikari 
Rating:
5.0

Customer did not leave a comment.

Gabriel Edwards 
Rating:
5.0

Good service cant complain....

RUBEN VIZUETH 
Rating:
4.0

None

Tara Parker 
Rating:
5.0

Good thanks

NAPOLEONANTONIO UTATE 
Rating:
4.0

Customer did not leave a comment.

Gerard Ryan 
Rating:
5.0

Customer did not leave a comment.

Stanley Johnson 
Rating:
5.0

Customer did not leave a comment.

James Baldwin 
Rating:
4.0

Customer did not leave a comment.

William Peeples 
Rating:
3.0

After hours drop off, location on app would not work, parking lot dark, area did not feel safe after hours. Location staff next day helpful with contact completion.

Paul Kostmayer 
Rating:
5.0

Customer did not leave a comment.

Miguel Reis 
Rating:
5.0

The older lady who helped me out was a joy and blessing to deal with. Great customer service.

Joshua Heckman 
Rating:
5.0

Customer did not leave a comment.

Zane Poe 
Rating:
4.0

You gave me a $25 but sent me an hour out of my way to return then charged me for miles. U haul fucking sucks

Randall Comer 
Rating:
5.0

Customer did not leave a comment.

Bobby Robinson 
Rating:
3.0

Customer did not leave a comment.

Ryan McEachern 
Rating:
5.0

Customer did not leave a comment.

Shannon Clark 
Rating:
5.0

Customer did not leave a comment.

John Breheny 
Rating:
4.0

Triangle Service Center: Their lack of automation at this location allowed for a long time (30 minutes) to check out the truck. There was only one person in front of me. We were competing with the managers transacting customers through her shop as well as checking out customers for truck rentals. Treasure Chest Hunt (Original no show location): No Fault of this location in Triangle . . . I had to move from this location because Treasure Chest Hunt location in Dumfries has unacceptable hours of operations, was not there at opening (11am) and the phone number listed on door whet to a dead cell phone with Verizon. Your U-Haul app and 800 number was also worthless. Agents kept hanging up on me. Your U-HAUL app is reprehensible. Maybe some type of "Usability Study" with customers on their use of the mobile app. This would go a long way to make it a helpful tool for customers use in checking out vehicles.

Mark Buchko 
Rating:
5.0

Customer did not leave a comment.

Tameka Waters 
Rating:
5.0

Customer did not leave a comment.

ARNDIE LANFORD 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Laurion 
Rating:
4.0

Customer did not leave a comment.

James Jones 
Rating:
5.0

Customer did not leave a comment.

Caden Bennett 
Rating:
5.0

Service was a learning for me to process the rental online a great time to learn the process

Caroll Palmer 
Rating:
5.0

Customer did not leave a comment.

DELWAR SHAMS 
Rating:
5.0

Great U-Haul rental. Just wish it had more room for parking.

DAVID FAIR 
Rating:
5.0

The receptionist/employee was extremely nice and inviting. She assisted with the turn-in and quick and efficient. I wish I could remember her name. She was an older woman. The location was centrally located at an intersection that you couldn't miss. And there was parking.

BRIAN WILKINS 
Rating:
5.0

Customer did not leave a comment.

Aaron Harrison 
Rating:
5.0

Customer did not leave a comment.

OSCAR ALANIS 
Rating:
5.0

Customer did not leave a comment.

Roger Kashaninejad 
Rating:
5.0

Customer did not leave a comment.

Masuda Yuzo 
Rating:
3.0

Check for leaks in the truck. Our belings got wet from the rain while they were inside the truck.

Belinda Griffith 
Rating:
5.0

Great customer service. Will recommend and return.

Marixa Gervacio 
Rating:
4.0

Customer did not leave a comment.

Alfred Penick 
Rating:
4.0

Customer did not leave a comment.

Nathan Scott 
Rating:
3.0

Improvements: Be careful to verify starting mileage with office attendant before taking truck off the lot. There was an error with odometer reading and was charged on final invoice. Evelyn in the office was so attentive and issue was quickly resolved.

DEANNE SOBOLIK 
Rating:
5.0

Good

Timothee Eyi 
Rating:
4.0

The lady was very nice and professional.

CANDICEMICHELLE MOORER 
Rating:
5.0

The Triangle Service Center did a great job of taking care of me. Transaction was flawless.

WILLIAM HUNTER 
Rating:
5.0

Customer did not leave a comment.

Nicole Tarver 
Rating:
5.0

Customer did not leave a comment.

Jasmin Webb 
Rating:
3.0

Customer did not leave a comment.

James Hersh 
Rating:
5.0

Nothing - thanks.

Ryan Rideout 
Rating:
5.0

Customer did not leave a comment.

David OConnor 
Rating:
5.0

They are excellent people to rent from! Very understanding and helpful to boot!

EMANUEL BROWN 
Rating:
5.0

Customer did not leave a comment.

HENRY MOTON 
Rating:
5.0

Nothing

DOLARIE MARTIN 
Rating:
1.0

Customer did not leave a comment.

Juliet Krakue 
Rating:
5.0

Customer did not leave a comment.

Sharwanda George 
Rating:
3.0

Customer did not leave a comment.

James Hersh 
Rating:
5.0

Customer did not leave a comment.

DARLENE QUEEN 
Rating:
5.0

The app was down again and the staff helped me greatly

Helmut Tischler 
Rating:
5.0

Excellent service I recommend all time again excellent service 100%

Herman Gonzales 
Rating:
5.0

Customer did not leave a comment.

James Hersh 
Rating:
3.0

Customer did not leave a comment.

James Hersh 
Rating:
5.0

Customer did not leave a comment.

danish qureshi 
Rating:
5.0

Customer did not leave a comment.

Clifton Broughton 
Rating:
5.0

Customer did not leave a comment.

Richard DeVore 
Rating:
4.0

Customer did not leave a comment.

Omar Caraballo Pietri 
Rating:
5.0

Evelyn was very kind and helpful! She verified my information in a timely manner, and even assisted me with moving the dollies and furniture pads out to the truck. I was able to pick up the truck and get on the road with no issues.

Aaron Ryder 
Rating:
5.0

Your advertsing about "discounts on one way drives" for military going to next base is a lie.

William Parker 
Rating:
5.0

Very professional and good service.

Billy Ballard 
Rating:
5.0

Customer did not leave a comment.

SHONDREA LYUBLANOVITS 
Rating:
5.0

Customer did not leave a comment.

EARLl WILLIAM 
Rating:
5.0

Customer did not leave a comment.

David Lloyd 
Rating:
4.0

Customer did not leave a comment.

Philip Giarraputo 
Rating:
5.0

Friendly fast service. Would highly recommend.

Billy Ballard 
Rating:
3.0

Dropped off after hours, so didn't see inside or interact with employees. Lot was crowded but had a spot to park still.

Daniel Myers 
Rating:
5.0

Customer did not leave a comment.

Semir Mohammednur 
Rating:
2.0

The on line process for uhaul needs an overhaul! To verify me? I guess...said for ONE reference to call and verify when I gave it...they refused to verify me due to needing 2 references! Well thats not what it said online! I was supposed to pick-up at 9 am (which I was there) and didn't leave with truck until 10 am ..due to absurd "new rules" being made up as they go! Just unacceptable and frustrating 😤

Tracey Thompson 
Rating:
5.0

No improvement needed. The best customer service. They treat you like they truly appreciate your business. Thank you!!

Todd Floersheim 
Rating:
2.0

Tight space Did not inform about all of contract

Truman Copeland 
Rating:
3.0

Customer did not leave a comment.

STEPHEN ALLEN JR 
Rating:
5.0

Great experience and ease of return was nice.

Anthony Shulsky 
Rating:
5.0

The front right tire was low (27 psi vs 80) so please inspect vehicles prior to renting

Nedra Anderson 
Rating:
4.0

Customer did not leave a comment.

Stephen DeJesus 
Rating:
3.0

Customer did not leave a comment.

Carla Mitchell 
Rating:
3.0

Customer did not leave a comment.

Kevin Iiams 
Rating:
5.0

Excellent service!

Vanessa Jones 
Rating:
3.0

Customer did not leave a comment.

JAMES WIRTH 
Rating:
1.0

Have staff informed of truck and trailer offers. Having issues with staff from Texas not reporting that the truck was returned. Charged for gas even though it was left exactly how it was received. We didn't receive the truck with a full tank and I will be speaking to someone about this over the phone aswell. If I ever need moving truck services I will not choose this company again. Staff was very rude.

Jean Lainez 
Rating:
5.0

Customer did not leave a comment.

Steen Lyon 
Rating:
4.0

Make the dolly usage free!

Omar Asif 
Rating:
5.0

Customer did not leave a comment.

ROBERTO CUEVAS 
Rating:
5.0

Customer did not leave a comment.

David Tuteral 
Rating:
5.0

Very nice management

Jesse Harris 
Rating:
5.0

Smooth

cheryl willis 
Rating:
5.0

Customer did not leave a comment.

Lawrence Locke 
No reviews have been submitted for this location.

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