Comentarios del cliente para Triangle Service Center
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de Triangle Service Center
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Kriss Jolibee F. en
My appointment was at 930 and the person in charge was not there when inget there i have to wait 20 minutes.
Timothy L. en
Charged for items that were not authorized
Wayland M. en
Drop off was fine
robert C. en
I was soooo late. ...broke my fone and this location was able to keep my rental and work thru their computer problems. I am very appreciative and recommend them.
Clarence J. en
The Triangle U-haul was excellent with the customer service!!! Outstanding!!!
Diamond B. en
SUPER CONVENIENT IF YOU ARE IN THE DUMFRIES/TRIANGLE AREA
Raymond S. en
Michael was very courteous and helpful
Bryon W. en
Do yourself a favor and go to this location instead of Potomac Mills, where you can wait an hour to be processed... No waiting and quick service!
Alan M. en
Clean the vehicle and ensure it has a full tank of gas. This is the nastiest moving vehicle I have rented.
DOUGLAS D. en
Nothing.
wilberforce K. en
They did not honor their words.
Randall C. en
They don't seem to keep much inventory on premises, so advance planning and reservations would be necessary.
Chavon F. en
Customer service with actual U-Haul call center was terrible! The location was amazing but when I needed help with picking up and called the 800 number I got the run around and it’s the reason I will never book with U-Haul again. Terrible experience
James T. en
The dolly messed up my plastic under my car's bumper.
Luisa F. en
It was very easy to pick up the truck. The woman in the office was very helpful!
SEAN D. en
Service at the location was good. HOWEVER, U-Haul (corporate) failed me during my move. My reserved trailer was NOT present at the location for my designated pick-up time. U-Haul did NOT notify me of the issue prior to pick-up. I was unpleasantly surprised when I arrived at 8am to find I needed to rent a truck instead of a trailer and to coordinate all the logistics changes that come with a change of that nature. The rental cost was also higher. Logistics issues happen; I understand that. There is no excuse for U-Haul's communication failure or lack of acceptable restitution and accommodation. I will consider alternative means during my next move.
james P. en
Helpful, easy to work with and professional. After a negative experience with Enterprise, I was delighted to be working with people who cared.
Ahave B. en
Very welcoming and helpful!
Victoria N. en
Lady was nice, keeps nice plants, everything went smoothly.
Willie H. en
Best Uhaul site I have ever used. Will definitely refer/use it if the need arises again.
bernice J. en
I’ve used the Dumfries Riad location before and this is the FIRST time I have been SO DISAPPOINTED in U-Haul Service. I reserved my truck 2 weeks in advance only to be told the day before that I had to pick it up 25 miles from my home. Then they called not an hour later to tell me they HAD NO TRUCK ??. They finally found one in a inconvenient location I had to travel too. They gave me 30 extra miles which I didn’t need and didn’t offer to pay for my gas to go to the other location and drive the truck back to my house. The truck also didn’t have 1/2 tank as contract states. I can forward you the pic that was taken of the gas tank. It was only 1/4 filled yet I returned it at 1/2 tank. What is the point of making a reservation at a particular destination and it not available? Very disappointed.
Patrick S. en
Great job.
adron P. en
customer service needs fixed very rude people will never go there again
Edward G. en
The location was changed at the last minute from another preferred location. This required a 2 hour round trip for me to pick up the trailer due to Friday afternoon traffic on I95. This is exactly why I chose the other location. I don’t understand the purpose of making an online reservation and receiving confirmation when it was changed at the last minute without options. I had to leave work early to plan for the traffic. It should not have been an option if it could not be covered by uhaul
John K. en
I appreciate the very high level of customer service and attention to detail I receive from this particular uhaul at Triangle Service Center. I will always use uhaul because of this high level of customer service! Thank you. John Kunu
Steven R. en
Location was a bit difficult to find, but I put that blame on Triangle, Va. The folks at this location were very friendly and helpful. And, best of all, there wss ZERO wait time when I picked up my truck!
Michael W. en
Lady was super nice and helpful
Keith P. en
Attendants were helpful and engaging. Very smooth process. The best rental experience ever!
Tony M. en
The location was closed when I dropped off the equipment, so I have no feed back for this location.
Christopher B. en
This was an after hour drop off
Jenn M. en
The phone rings and it asks for an access code to listen to the voicemails, but you can't leave one. We can't get in touch with them regarding our truck drop off.
William C. en
Very friendly and helpful staff. Will rent here again!
Robert T. en
The folks at Triangle Service Center were fantastic, and I was grateful for the phone call the day prior letting me the truck was ready. The storage area of the truck was very clean, but the cab was a mess--dog hair everywhere, windows covered in dried dog slobber, and spilled sticky stuff on the dashboard.
Joe V. en
Very good experience ,woman was helpful and nice
wallace B. en
I was completely satisfied with U haul in Dumfries Va, Off of Jefferson Davis highway.. I will give them 5 stars in my book today
Dillon N. en
Trash in the trailer I rented and I had to go 3 hours out of my way to get it even tho I reserved a trailer in my area.
Jerry D. en
Nothing that needs to improve.
Michael S. en
I didn't know that the hour I picked up the truck was the same hour I should have dropped it off. Was a few minutes late but she said no problem because of traffic.
RICHARD T. en
Super friendly and helpful staff
Wayne A. en
I used the car trailer for less than 24 hours, but I paid $416 (includes tax and insurance) and "allowed to keep it 3 days". There should be a rate for one day usage. My gripe is with UHaul, not either of the two UHaul facilities
Gary L. en
I reserved a dolly for 8 am, Nov. 5. When I arrived the rental agent said "she had no one to connect the unit to my truck until 12 noon, and it was raining." I called a few hours after we finally got things underway to inquiry of the cost to convert the local rental into a one way rental. She said the cost would be $372.00. They had to add a punishment cost for changing my mind. When I returned the dolly on time, I concluded a peaceful transition by say, "I wish God would forgive her bigotry." Never in life would I ever return to that rental site. Gary Lewis
John D. en
Triangle Service Center is the best!!!!!
juan A. en
the cabin van was super durty,