Customer Reviews for Triad Trailers LLC
(U-Haul Neighborhood Dealer)

223 reviews

5831 Triangle Dr   Raleigh, NC 27617

(919) 845-2536

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/3/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 5/29/2024: Closed
  • 5/30/2024: Closed
  • 5/31/2024: Closed
  • 6/1/2024: Closed
  • 6/2/2024: Closed
  • 6/3/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(919) 845-2536

5831 Triangle Dr
Raleigh, NC 27617

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/3/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 5/29/2024: Closed
  • 5/30/2024: Closed
  • 5/31/2024: Closed
  • 6/1/2024: Closed
  • 6/2/2024: Closed
  • 6/3/2024: Closed

Show All Hours

  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

He was helpful and polite.

Daniel DeLucca 
Rating:
3.0

Customer did not leave a comment.

Yalonda Mack 
Rating:
5.0

Overall it was great. We have used this location many times and the operator there is very easy to work with. Easy pickup and dropoff!

Mark Boodee 
Rating:
5.0

Mike was extremely friendly and helpful. Wonderful customer service!!

CRYSTAL EDMONDS 
Rating:
4.0

Customer did not leave a comment.

Chelsea Mauzey 
Rating:
5.0

Customer did not leave a comment.

William Walsh 
Rating:
5.0

Great experience! I highly recommend Triad Trailers! Courteous and very helpful staff

William Walsh 
Rating:
4.0

Customer did not leave a comment.

May Cheung 
Rating:
4.0

Customer did not leave a comment.

CHANA RICKS 
Rating:
5.0

Mike provides excellent customer service.

April Nicholson 
Rating:
5.0

Great with a smile.

Annette Smith 
Rating:
3.0

Driven a number of U-Haul trucks. This one was shaky. “Virtual” pickup experience was near nightmare.

Allan Acker 
Rating:
5.0

Customer did not leave a comment.

MURIEL OSORIO 
Rating:
5.0

Check in was fast and efficient.

Kenneth Ashe 
Rating:
5.0

Nothing. The person that checked me in and handled the rental was excellent. Very helpful and professional. I would go there again because of him.

Kathleen Rink 
Rating:
5.0

Customer did not leave a comment.

Juan Restrepo 
Rating:
5.0

Customer did not leave a comment.

Mercedes Duck 
Rating:
5.0

Customer did not leave a comment.

Kartik Patel 
Rating:
5.0

nothing. great service

Yolanda Wallace 
Rating:
3.0

Customer did not leave a comment.

Diana Tirado 
Rating:
4.0

Customer did not leave a comment.

Mario Torres 
Rating:
5.0

Mike was great. Very smooth process.

Eileen Hallock 
Rating:
2.0

The agent mike was very abrupt and not very friendly….he would not answer the phone after leaving several messages to return my calls. He closed the location at 2:30 pm….he didn’t even say anything positive about u-haul or me!

MICHAEL NEVILLE 
Rating:
3.0

Customer did not leave a comment.

Mike Mutka 
Rating:
5.0

Customer did not leave a comment.

Glaysson Dias 
Rating:
5.0

Customer did not leave a comment.

Jim Scofield 
Rating:
5.0

Customer did not leave a comment.

Kevin Gagnon 
Rating:
5.0

Mike was great! Excellent customer service. Courteous and pleasurable to encounter.

Benjamin Madugu 
Rating:
4.0

Sanitization of vehicle before next use.

Amira Archer 
Rating:
5.0

Customer did not leave a comment.

Al Ortiz 
Rating:
1.0

Customer did not leave a comment.

Eugenia Brickley 
Rating:
5.0

Customer did not leave a comment.

Volodymyr Domaretskyi 
Rating:
5.0

No issues, we appreciate the service!

David Bolos 
Rating:
3.0

I will never do a self service checkout / checkin again. Extremely frustrating and slow, and no one to help if there are issues. From now on I will only go to full service locations.

Michael Shaffer 
Rating:
5.0

Have clear communication about the process. One person called to tell me one thing, and when I got to the location it was more money than what was explained.

TRINI SHAKIR 
Rating:
3.0

Good morning! Despite the fact that the facilities are good and the treatment was excellent, there were no moving supplies (bags for queen size mattresses) that I had bought online; order # 335B97FD, I tried to get in two more U-haul stores and one was just a parking lot, the other one did not have the supply. Now I don't need it anymore, in fact I need my money back.

Manuel Irausquin 
Rating:
3.0

It seems fine if it's during the day. It was very hard to find the key drop box, and it was so dark, it was unsettling.

LESLIE KAUSCH 
Rating:
5.0

Customer did not leave a comment.

Bradford Hines 
Rating:
5.0

Triad trailer service was great. It was simple to rent the truck

jonathan zung 
Rating:
5.0

Great experience here! Mike Orro was very professional and courteous. Would highly recommend to friends and family!

Victoria Roesel 
Rating:
5.0

Customer did not leave a comment.

Nicolas Tobar 
Rating:
5.0

I've rented from this location a few times, and Mike is always friendly and courteous.

Roger Garrett 
Rating:
5.0

Mike was great! Very nice and helped me make my rental process quick and easy!

Amber Joyner 
Rating:
5.0

Amazing customer service! Online wouldn’t work so I called and was immediately helped through the process.

Tim Hazel 
Rating:
5.0

Customer did not leave a comment.

ORLANDO MORALES 
Rating:
5.0

Customer did not leave a comment.

Coleman Southwick 
Rating:
5.0

Customer did not leave a comment.

Diana McMillan 
Rating:
5.0

Customer did not leave a comment.

Walter Shackelf 
Rating:
4.0

Customer did not leave a comment.

Dan Barus 
Rating:
5.0

Very friendly, quick, and thoroughly.

Rosa Sorto Brown 
Rating:
5.0

Customer did not leave a comment.

KENIE WRENN 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SLOCK 
Rating:
5.0

Great service!

Christopher Cavalchire 
Rating:
5.0

Customer did not leave a comment.

Henry Morgan 
Rating:
4.0

Customer did not leave a comment.

David Igo 
Rating:
3.0

This is a more general comment: Nowhere could we find what the cost per mile (over the allotted amount) would be. Unfortunately, it ended up being $1 per mile - which I didn't learn until i received the receipt upon return.

Suzanne Kotfila 
Rating:
5.0

My sales rep was very knowledgeable extremely kind and very helpful thanks for a great experience

mamie abba 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SLOCK 
Rating:
4.0

The location at 5505 Commercial Blvd had been closed and abandoned for a long time. I ended up taking it to a location at Triangle Drive in Raleigh at Triad Trailers. That guy was kind and accommodating. He only rented trucks, but took the trailer anyway.

Robert Strazis 
Rating:
5.0

Customer did not leave a comment.

Keith Wheeler 
Rating:
5.0

Customer did not leave a comment.

Zatelia Farmer 
Rating:
5.0

no improvements necessary

Steve Brodland 
Rating:
5.0

Customer did not leave a comment.

Tammy Frazier 
Rating:
5.0

Customer service was Awesome

Anthony Gray 
Rating:
4.0

The office was closed but there was no notice that the office would be closed for the day. We had to checkout the truck with the app. While the truck was clean, I had got charged for 3 dollies. I did not see any dolly in the truck and this seems to be a trick by the center to just push stuff in the receipt that can be claimed as true later.

Venkat ChandrasekarSubraman 
Rating:
1.0

Customer did not leave a comment.

Jessica Johnson 
Rating:
5.0

Customer did not leave a comment.

Lindsay VanWelzen 
Rating:
4.0

Customer did not leave a comment.

Jerry Spaulding 
Rating:
5.0

Mike at this location is a WORLD apart from the experience we had at pick up. Thank you Mike

Kana Bradley 
Rating:
5.0

Customer did not leave a comment.

Nikolaus Nilsson 
Rating:
5.0

Customer did not leave a comment.

Benjamin Linthicum 
Rating:
5.0

Although this Uhaul office is small, it was a Great rental experience! Mike was outstanding in service and professionalism. The truck was in mint condition. I highly recommend this location.

Emily Hampden 
Rating:
5.0

Customer did not leave a comment.

Caleb Dyer 
Rating:
4.0

Customer did not leave a comment.

Craig Wright 
Rating:
5.0

Customer did not leave a comment.

Tori Noon 
Rating:
5.0

Customer did not leave a comment.

Richard Stahl 
Rating:
5.0

Mike answered my calls and was very helpful in our return of equipment

Katie Pros 
Rating:
5.0

Customer did not leave a comment.

Quintin Buss 
Rating:
5.0

Mike was great and couldn’t of made it any easier I will definitely recommend this location to friends and family

Brent Hagen 
Rating:
5.0

The mobile app asks for secondary form of identification (passport, etc.). Would be good to be alerted to this ahead of time (although it's possible I missed it).

Dave Tuchler 
Rating:
5.0

The owner was quick and efficient and allowed me to stay on schedule for a multi state move.

Lewis Smith 
Rating:
5.0

Customer did not leave a comment.

Steve Way 
Rating:
4.0

Customer did not leave a comment.

John Gearing 
Rating:
5.0

Customer did not leave a comment.

john sohn 
Rating:
3.0

Customer did not leave a comment.

RODNEY HALL 
Rating:
3.0

Customer did not leave a comment.

Latifah Latif-Bah 
Rating:
5.0

Customer did not leave a comment.

Dylan Rhodes 
Rating:
5.0

Customer did not leave a comment.

Christopher Jones 
Rating:
5.0

Customer did not leave a comment.

KENIE WRENN 
Rating:
5.0

Customer did not leave a comment.

Tiaundra McDuffie 
Rating:
5.0

I was very pleased with the staff and the check-in and checkout process! I will use again and recommend. Thanks!

Tim Rohla 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MARINO 
Rating:
5.0

Customer did not leave a comment.

PETER GIOIA 
Rating:
5.0

Customer did not leave a comment.

Mark Bornheimer 
Rating:
5.0

Customer did not leave a comment.

Mitchell Wiggins 
Rating:
5.0

Customer did not leave a comment.

JACQUELYNN VINYARD 
Rating:
5.0

Customer did not leave a comment.

Kala Harris 
Rating:
5.0

Fix mobile checkout process. It crashed multiple times and was unusable.

ERIC WILSON 
Rating:
5.0

Customer did not leave a comment.

SUNDAY ADESINA 
Rating:
4.0

Customer service was great

JEROME PERRY 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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