This business really shouldn't be associated with UHaul at this point. Not sure if the issues are COVID related, but it was listed on the UHaul webpage as an option for in-person rentals - it is not. Essentially unstaffed and disinterested in handling rental issues.Matt G.
Tri Village Self Downtown
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
It took way to long to put the information in on the site. The site was confusing. Made a hour job a 4 hour job. I had to call 3 different numbers for the pin to get the key because the one they sent was wrong. And to top everything off, i had to pay for parking! Idk why they dont have an designated place for customers to park for free.....Taquasia H.
El cliente no dejó un comentario.Ethan G.
Someone needs to be more accessible when there is an issue. My issue was concerning the app not accepting my phone # and wasn't going to let me proceed to finalize the checkout and when I called was put on hold and told wait time is more than 20 minutes. I had already been told by the storage facility attendant they no longer handle any of the U-Haul transactions it is all done via U-Haul app. But when I done the pre checkout when reserving the truck it said I needed to bring certain things for the attendant. But she did call U-Haul for me and found out that uhaul's system was the issue. Then I went back to the app and it had proceeded to the next screen and I was able to complete the process but it was very frustrating. Maybe the Covid-19 is a lot to blame for not being able to reach someone, maybe just trying to go all internet and so many transactions processing at once was the issue I don't know but certainly hurts a business when the customer keeps getting dropped from the transaction several times while trying to process (as I did also) and nobody there to help or answer questionsRandy B.
Make the check in process (for example picking up the rental vehicle) more easier, using the mobile app was aggravating and navigating thru the website was even more frustrating. Did reach out to phone reps which tried to help with my situation but were still not able to do anything. When the time came for the office of the facility to open, the front desk associate was less than helpful. Felt like she was more glued to her phone than helping me out or another customer who was having the same issues as I am. After another phone call for assistance, was able to figure out how to pick up my rental truck which was now 3 hours behind from what I initially planned. I decided to help out the other customer who just wanted to know how to pick up her keys so they would not be stuck without any help. I would really advise to fix major issues with the app or make the mobile website easier instead of having to load the same drivers license picture 20 times before you give up on using it.Vincent B.
El cliente no dejó un comentario.Matthew H.
Worst moving experience I have ever had. The app did not work and when I was experiencing problems, there was no customer support. I tried to enter the uhaul office that was supposed to be open at 9:30. It did not open until 10:30 because the â€œattendant was late.â€ I deserve a full refund, as well as the other applicants that were having issues.Ben T.
The return process was a struggle. The online portal wasn't working correcty.scott W.
El cliente no dejó un comentario.Shelly T.
It would be nice to know the price of parking your car in the same lot as the truck while you use it. Ended up being an expensive lot. Not the end of the world though.John W.
El cliente no dejó un comentario.stephanie M.
The van was absolutely amazing. Didn't smell like smoke like past vans and trucks I've rented from other places. Completely satisfied!Kevin S.
El cliente no dejó un comentario.Angela L.
It was frustrating that this location was closed and did not include the equipment that I requested. I had to drive across town to pick up the new equipment, and return the equipment to a different location.Kimberlyn S.
El cliente no dejó un comentario.Gregory F.
El cliente no dejó un comentario.Santana H.
The right side view mirror would not stay in place. it was useless. I was very nervous driving the truck.Joanne B.
Everything went smoothly. Thank you!Ryan D.
Excellent service, friendly attendant. I would rent from them again on Aug. 17 if they had a van available.Teresa L M.
The customer service was extremely sub par. The van smelled of cat urine or worse and was absolutely filthy. I will not recommend U-Haul.Sharon A.
El cliente no dejó un comentario.Rahmundo I.
El cliente no dejó un comentario.Gregory F.
Nothing. Staff is very friendly and helpful.Daniel E.
El cliente no dejó un comentario.Jorge q P.
El cliente no dejó un comentario.Stephen B.
El cliente no dejó un comentario.carl J.
El cliente no dejó un comentario.Lindsay J.
Horrible. Over charged me 60$ for gas fee instead of simply saying hey don't forget to fill up the 10-14 miles you used. But no. Let's chqrge me 60$ And THEN tell me what i COULD Have done. Making a 45$ fee turn into over 100$. This was the worst experience I've ever had.Tala E.
The only thing was that the check engine oil light came on half way into my journey. But all in all it was a wonderful experienceRandall M.
Tim was great. Thank you!Benjamin B.
El cliente no dejó un comentario.Ryan D.
Not U-Haul's fault.. but customer before us was over an hour late. We had to sit and wait on them to return half an hour past our pick up time. We were on a schedule to pick up furniture at specific appointment times and it set our whole day back. The rep said we couldn't get checked in and pay and do paperwork while we waited for them to return so we had to wait then do it after and wait some more.Ronald E.
El cliente no dejó un comentario.Nadine B.
Tim was very professional. This place is a Self Storage facility and is very well maintained.Calvin K.
Staff was extremely rude and threatening. Harassed constantly about returning the vehicle well before the time it was due. Unfriendly and unnecessary.ANDRE D.
El cliente no dejó un comentario.Kevin M.
El cliente no dejó un comentario.Anton M.
I paid for two dollies with my truck, a furniture dolly and a regular dolly, neither were in the truck when I picked it up..I tried to call the U-Haul customer service number but was on hold for 15 minutes before I gave up.Lindsay B.
We had to return the van because the measurements given online did not mention that the wheel wells on the van took up a significant amount of floor space! But the service we were given at this location was very goodCathy P.
The drop off process was extremely difficult. I spoke with three different Uhaul representatives and none could provide any information. I was on hold for an extended period of time and finally just gave up.Genevi S.
El cliente no dejó un comentario.mary B.
I was instructed to return the truck to this location but there was no key drop and after calling customer service I was forced to bring back the truck the next morning during business hours.Matthew W.
El cliente no dejó un comentario.Harold N.
El cliente no dejó un comentario.Matthew C.
El cliente no dejó un comentario.Ilana S.
The nice guy in the office was great!!! He helped me so much. He cleaned off the truck and warmed it up for me, and let me park my car beside the building. I would definitely use them again. !!! 5 stars!!!Tara R.
Their computer system has some technical issue.karma T.
El cliente no dejó un comentario.Shelly T.
Best U Haul experience we've ever had.David B.
We used the uhaul app to pick up our uhaul. The pick up process took a while but was pretty simple. When we brought it back to the drop off location there were no instructions so we just left it and put the keys back in the drop off box. We were unaware we had to do anything else for drop off. We eventually called the customer service line and let them know we dropped off. App was a bit confusing.Michael P.
El cliente no dejó un comentario.Deb S.
I came to UHaul because I needed to move a desk that I bought for my new office in downtown Columbus. I have moved a bunch of things in from my home office as well. It was quick and easy to schedule on-line.Christopher D.
The staff was very friendly and the office was stunningly clean. Thank you!!Ben B.
I have no issue with this location, but rather with UHaul as a whole. I was charged for more miles than I drove. My total bill was $579, and the UHaul representative I spoke to on the phone would not refund the $12.76 I was overcharged for the 44 miles in question. This is a cut and dry issue for me: If this money is refunded I will continue to use UHaul in the future. If not, I will never use UHaul again. This is not about the money as it is a mere fraction of the correct rental fee. This is about the principal. If you would like to retain me as a customer, contact me at this email.MARC P.
Quick in and out efficient process. Very professional and couteous service. Convenient location.William H.
The process for actually checking out my truck took over 30 minutes, and was entirely too complicated. While I really appreciate being able to check out a truck after U-Hual Hours, I was very unsatisfied with the time it took to check out my vehicle which cut into the time I was allowed for use of the vehicle. It took 4 attempts for a member to accept my photo and ID information all of which were clear photos that I submitted. Additionally, when returning the keys, please include the specific location directions on the return truck page (ie. codes to get into the building). These were only provided during the truck pick up process. The online self check-in process should be easy and convenient, and this was not my experience in attempting to use this feature.Katrina T.
El cliente no dejó un comentario.Paul B.
El cliente no dejó un comentario.Angela M.
El cliente no dejó un comentario.Robert G.
Your online reservation system is TERRIBLE. It not only gave me an incorrect quote, but a week later (for a separate reservation) allowed me to reserve a van that apparently didn't exist, causing me to scramble on moving day. Thanks for nothing!Erik B.
El cliente no dejó un comentario.Susan T.
El cliente no dejó un comentario.Gary A.
Fantastic manager! Super friendly and helpfulMatthew D.
El cliente no dejó un comentario.Tyler J.
The service was excellent and the moving cargo was a great choice for my move! Not to mention affordable. My only suggestion for improvement would be to maybe increase the number of vans. George was super friendly and helpful! Thank you again Uhaul!LESLIE B.
The experience was excellent! George was so helpful !Dimitrios S.
The van was new and worked out great for our move between downtown apartments. The staff was great. Would highly recommend this location and storage facility if you live downtown Columbus. Great experience! Thank you.JOHN L.
El cliente no dejó un comentario.Amani W.
Awesome expierence and customer service!Andrew S.
El cliente no dejó un comentario.Lee G.