I was incorrectly charged because they mixed up the numbers on the odometer when documenting my mileage traveled. What would have been 69.1 miles looked like almost 800 and I was charged $981.42 when I should have been charged $130 (which I calculated myself) I was then charged another almost $860 fee that was later waived but I was told I need to “wait a few days” for my claim to process so I could be reimbursed on the other transaction. When asked what my actual total was after dealing with the issue in the phone off and on for 45 mins I was told they were still working on it, but never gave me a final price of what I should of paid and what I was getting back, so I told Denise I would be calling her every day until she can verify what I should of actually paid, what they are going to reimburse me and when it’s expected to happen. My account is overdrawn and I get charged $35 a day for late fees. Which I feel should be covered by uhaul because it was an error on their behalf. Tomorrow will be 3 days my account has been overdrawn which is $105 of late fees, I didn’t have money to buy groceries, I had to borrow money for gas just to get home and I had to cancel my dr appointment due to lack of funds. I am absolutely disappointed with the service and the way it was handled.
ROSY M
Customer Reviews for Travelers Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Terry and Alicia are very professional, helpful and provides exceptional customer service. The tire that had a slow leak was easily responded to. This is the only problem with the trailer that was not well maintained. This couple works well together and has always supported our needs for rentals. Thank you very much for what you do! Cathy Coplan
CATHERINE CNothing
Leland PN/A
Donald AThey are always helpful when I go in. If they don’t happen to have what I’m looking for they check local areas for me and let me know if they can get it overnight. I’m picking up or dropping off there very helpful making sure that things are done correctly so I’ll be safe on the road will definitely come back. I will be more than happy to refer them to other people I know.
Wagner TVery good customer service, friendly, accommodating and accessible
Tara ANothing, very satisfied. Thank you.
COLLIN GExcellent
BOB WVery nice, super fast and friendly.
TREVOR ANo improvement needed. This U-Haul site is the best!!
William NRobin was excellent, he and his wife offered service above and beyond. The best Uhaul location I have ever had the pleasure of using.
Caleb JThe windshield wiper blades were less than satisfactory. These are VERY IMPORTANT on a very rainy day during a two hundred mile road trip! The rental experience itself was quite pleasant, very nice couple!
dale lThis was an easy transaction. The staff is friendly and helpful. I'll be back again.
Nancy UThey were very helpful setting we up with a truck to pickup items from Home Depot. Went out of their way to make this happen. Used them several times over the years, each time was a great experience. Also a great sense of humor during sign in and check out. If they can help you out in anywise they will. All ways a pleasure. Thank you.
Mike BGenuinely nice folks. Great service. Easy and smooth process.
Larissa Sactually the staff was great at both locations. Price was fair, everything was a s described. Thank you for a helping me to complete my task smoothly. two thumbs up!
JP DGreat customer service
Kenneth KUHaul online check out sucked, worst experience ever, I may not use UHaul again if this is required
Forrest BI feel uhaul is pretty great the way it is now.
VICKIE MNot the pick up but the main hub canceled my reservation without speaking to me. BAD MOVE . don't do that .
randall hCustomer service A++++
Faydrae Wclear communication between dispatch and the local office could be better. That was the only (slight) problem with this situation.
Kenneth VFriendly and professional
MICHAEL WExcellent customer service
Richardd BLove the people they always help us as soon as we need them.
VICKIE MAlways so easy & supportive to work with. Very professional!
keri fVery helpful in showing how to use the equipment.
Bettie LThe dealer said he's been waiting a couple years for a new fender for the 5x8 trailer. Can't uhaul get him a part?
Christopher WI will use them again
gerald cOver and above in customer service, very knowledgeable and was great at explaining things .will be back because of the service given .
Rondall FThey were super nice and made things so smooth.
Randa AWonderful folks running that place!
Annalisa PThe couple running this dealership were absolutely wonderful. They made sure we were squared away, adjusted the mirrors for me and gave me some needed local advice. Took care of us like family.
Edward FHad to go past another uhaul to get to this one. Not the one I wanted to rent from. Uhaul should move trailer to closest location.
Robert FJust Call customers if they left property in truck.
MIKY OWonderful experience. Thank you 😊
Amy RThis location was so helpful. This location made it happen for me and my family. However i could not have been more dissatisfied with the U-HAUL app and scheduling
LEE HA safe and welcoming Uhaul location. Very helpful and very kind.
April ZThe people who handle the u haul are awesome. They are very friendly and extremely helpful and very knowledgeable. They treat customers like friends or family and that is excellent customer service, that is what I have not seen in 20 years!
MARGARET MVery vice and helpful staff
ROBERT TBreakdown of the fees.
DAVID MOwners were fantastic! Very friendly and helpful. Great customer service! Very pleased and will use again if we need anything!
Anthony HThe online check in experience was easy and convenient.
Mario SThe woman who operates this facility, Alicia, was very unprofessional. She was irate with me because I checked the truck back online, instead of letting her check it in. I wanted to be sure I was not charged over mileage, there was a discrepancy of over 100 miles on the contract
Martin FEverything was done expediently. The owner was knowledgeable and explained all the details. I would definitely rent from them again. Thanks
CLIFFORD BGreat service super nice people
Larry GThe people were very nice. Equipment was in great shape. They were good at explaining things to me. The trailer towed great. No problems with it at all. It was nice and lite. Didnt even notice it behind my truck. I will rent from them again for sure. I give a 10 out of 10 ....... thanks
harold sGreat customer service!
keri fBeing 45 minutes late should not incur an additional day of charges.
Charles MWas charged $163 but receipt only states $117. Awaiting my reimbursement
Richard MHole in gas tank. No communication at this location. Lock code was wrong. Took almost two hours to get into a working truck.
Brandi PCottonwood location was easy, fast, very friendly. I would recommend the cottonwood location to any one.
JULIA RYou are awsome!!!
STEPHEN NGreat place to rent from. Everything went smoothly!! I would highly recommend this location!!
Robert Y