Customer Reviews for Travelers Motel
(U-Haul Neighborhood Dealer)

462 reviews

3910 Main St   Cottonwood, CA 96022

(530) 377-5264

Office Hours

  • Mon-Thur: 8:30 am–6 pm
  • Fri: 10 am–6 pm
  • Sat: 8 am–6 pm
  • Sun: 10 am–6 pm
Special Operating Hours
  • 3/28/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed

Services at this Location:

Contact Us

(530) 377-5264

3910 Main St
Cottonwood, CA 96022

Services at this Location:

Office Hours

  • Mon-Thur: 8:30 am–6 pm
  • Fri: 10 am–6 pm
  • Sat: 8 am–6 pm
  • Sun: 10 am–6 pm
Special Operating Hours
  • 3/28/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Rick Licon 
Rating:
5.0

Terry and Alicia are very professional, helpful and provides exceptional customer service. The tire that had a slow leak was easily responded to. This is the only problem with the trailer that was not well maintained. This couple works well together and has always supported our needs for rentals. Thank you very much for what you do! Cathy Coplan

CATHERINE COPLAN 
Rating:
5.0

Customer did not leave a comment.

BETTY ANN 
Rating:
5.0

Nothing

Leland Pendleton 
Rating:
5.0

Customer did not leave a comment.

JOHN REINS 
Rating:
5.0

N/A

Donald Archer 
Rating:
5.0

They are always helpful when I go in. If they don’t happen to have what I’m looking for they check local areas for me and let me know if they can get it overnight. I’m picking up or dropping off there very helpful making sure that things are done correctly so I’ll be safe on the road will definitely come back. I will be more than happy to refer them to other people I know.

Wagner Tom 
Rating:
5.0

Customer did not leave a comment.

James Hunt 
Rating:
5.0

Very good customer service, friendly, accommodating and accessible

Tara Alleson 
Rating:
5.0

Nothing, very satisfied. Thank you.

COLLIN GELLIS 
Rating:
5.0

Excellent

BOB WAMPLER 
Rating:
5.0

Very nice, super fast and friendly.

TREVOR ADEY 
Rating:
5.0

Customer did not leave a comment.

Nancy Unger 
Rating:
5.0

No improvement needed. This U-Haul site is the best!!

William Noble 
Rating:
5.0

Robin was excellent, he and his wife offered service above and beyond. The best Uhaul location I have ever had the pleasure of using.

Caleb Johnson 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HIGGINS 
Rating:
5.0

Customer did not leave a comment.

Sherry Cherry 
Rating:
5.0

Customer did not leave a comment.

WALTER HRACH 
Rating:
5.0

The windshield wiper blades were less than satisfactory. These are VERY IMPORTANT on a very rainy day during a two hundred mile road trip! The rental experience itself was quite pleasant, very nice couple!

dale lofing 
Rating:
5.0

Customer did not leave a comment.

cori madrigal 
Rating:
5.0

Customer did not leave a comment.

Larissa Snell 
Rating:
5.0

This was an easy transaction. The staff is friendly and helpful. I'll be back again.

Nancy Unger 
Rating:
5.0

Customer did not leave a comment.

TONYA ANTU 
Rating:
5.0

They were very helpful setting we up with a truck to pickup items from Home Depot. Went out of their way to make this happen. Used them several times over the years, each time was a great experience. Also a great sense of humor during sign in and check out. If they can help you out in anywise they will. All ways a pleasure. Thank you.

Mike Bennett 
Rating:
5.0

Genuinely nice folks. Great service. Easy and smooth process.

Larissa Snell 
Rating:
4.0

Customer did not leave a comment.

Randall Holland 
Rating:
5.0

Customer did not leave a comment.

JAMES COLLINS 
Rating:
5.0

actually the staff was great at both locations. Price was fair, everything was a s described. Thank you for a helping me to complete my task smoothly. two thumbs up!

JP Daoust 
Rating:
5.0

Customer did not leave a comment.

melvin padgett 
Rating:
5.0

Great customer service

Kenneth Kivela 
Rating:
3.0

Customer did not leave a comment.

Brad Kowitz 
Rating:
5.0

UHaul online check out sucked, worst experience ever, I may not use UHaul again if this is required

Forrest Boozer 
Rating:
5.0

I feel uhaul is pretty great the way it is now.

VICKIE MORGAN 
Rating:
4.0

Customer did not leave a comment.

Terrence Prater 
Rating:
5.0

Customer did not leave a comment.

JEANETTE WHITEHEAD 
Rating:
5.0

Customer did not leave a comment.

Paul Lundgren 
Rating:
4.0

Not the pick up but the main hub canceled my reservation without speaking to me. BAD MOVE . don't do that .

randall haws 
Rating:
5.0

Customer did not leave a comment.

Charles Kondrath 
Rating:
5.0

Customer did not leave a comment.

Jesse Lane 
Rating:
5.0

Customer service A++++

Faydrae Watkins 
Rating:
5.0

Customer did not leave a comment.

Michael Mayes 
Rating:
4.0

clear communication between dispatch and the local office could be better. That was the only (slight) problem with this situation.

Kenneth Vontersch 
Rating:
5.0

Customer did not leave a comment.

CAROL MURRILL 
Rating:
5.0

Customer did not leave a comment.

debbie baender 
Rating:
5.0

Friendly and professional

MICHAEL WRIGHT 
Rating:
5.0

Excellent customer service

Richardd Blake 
Rating:
5.0

Customer did not leave a comment.

KEVEN HANCOCK 
Rating:
5.0

Love the people they always help us as soon as we need them.

VICKIE MORGAN 
Rating:
5.0

Always so easy & supportive to work with. Very professional!

keri furguson-blankenship 
Rating:
5.0

Very helpful in showing how to use the equipment.

Bettie Lyons 
Rating:
5.0

The dealer said he's been waiting a couple years for a new fender for the 5x8 trailer. Can't uhaul get him a part?

Christopher Wernicke 
Rating:
5.0

I will use them again

gerald carmony 
Rating:
5.0

Over and above in customer service, very knowledgeable and was great at explaining things .will be back because of the service given .

Rondall Free 
Rating:
3.0

They were super nice and made things so smooth.

Randa Amore 
Rating:
4.0

Customer did not leave a comment.

Kjetil Sletten 
Rating:
5.0

Wonderful folks running that place!

Annalisa Porter 
Rating:
5.0

Customer did not leave a comment.

Robert Smith 
Rating:
5.0

The couple running this dealership were absolutely wonderful. They made sure we were squared away, adjusted the mirrors for me and gave me some needed local advice. Took care of us like family.

Edward Ford 
Rating:
4.0

Had to go past another uhaul to get to this one. Not the one I wanted to rent from. Uhaul should move trailer to closest location.

Robert Flaherty 
Rating:
4.0

Just Call customers if they left property in truck.

MIKY OBAR 
Rating:
5.0

Wonderful experience. Thank you 😊

Amy Robles 
Rating:
5.0

This location was so helpful. This location made it happen for me and my family. However i could not have been more dissatisfied with the U-HAUL app and scheduling

LEE HART 
Rating:
4.0

Customer did not leave a comment.

Jon Schmidt 
Rating:
5.0

Customer did not leave a comment.

WAYNE FACKRELL 
Rating:
5.0

Customer did not leave a comment.

GENEVA DAVISON 
Rating:
5.0

Customer did not leave a comment.

Reagan Redfern 
Rating:
5.0

A safe and welcoming Uhaul location. Very helpful and very kind.

April Zachary 
Rating:
5.0

Customer did not leave a comment.

Clayton Duckhorn 
Rating:
5.0

The people who handle the u haul are awesome. They are very friendly and extremely helpful and very knowledgeable. They treat customers like friends or family and that is excellent customer service, that is what I have not seen in 20 years!

MARGARET MEEKS 
Rating:
5.0

Customer did not leave a comment.

Ashleigh Conley 
Rating:
5.0

Very vice and helpful staff

ROBERT TAYLOR 
Rating:
5.0

Customer did not leave a comment.

Brian Taylor 
Rating:
5.0

Breakdown of the fees.

DAVID MANN 
Rating:
5.0

Customer did not leave a comment.

Kerry Rush 
Rating:
5.0

Owners were fantastic! Very friendly and helpful. Great customer service! Very pleased and will use again if we need anything!

Anthony Hinchliffe 
Rating:
5.0

The online check in experience was easy and convenient.

Mario Santos 
Rating:
2.0

The woman who operates this facility, Alicia, was very unprofessional. She was irate with me because I checked the truck back online, instead of letting her check it in. I wanted to be sure I was not charged over mileage, there was a discrepancy of over 100 miles on the contract

Martin Fernandez 
Rating:
5.0

Everything was done expediently. The owner was knowledgeable and explained all the details. I would definitely rent from them again. Thanks

CLIFFORD BOX 
Rating:
4.0

Customer did not leave a comment.

BARBARA ELIASON 
Rating:
5.0

Customer did not leave a comment.

GINNY CODY 
Rating:
5.0

Great service super nice people

Larry Gillaspy 
Rating:
5.0

The people were very nice. Equipment was in great shape. They were good at explaining things to me. The trailer towed great. No problems with it at all. It was nice and lite. Didnt even notice it behind my truck. I will rent from them again for sure. I give a 10 out of 10 ....... thanks

harold sack 
Rating:
5.0

Customer did not leave a comment.

VIRGIL ONEAL 
Rating:
5.0

Great customer service!

keri furguson-blankenship 
Rating:
5.0

Customer did not leave a comment.

JAMIE JOSEPH 
Rating:
5.0

Customer did not leave a comment.

DARREL BENNETT 
Rating:
5.0

Being 45 minutes late should not incur an additional day of charges.

Charles Mansell 
Rating:
3.0

Was charged $163 but receipt only states $117. Awaiting my reimbursement

Richard Manning 
Rating:
5.0

Customer did not leave a comment.

john treulufian 
Rating:
5.0

Customer did not leave a comment.

kenneth Burlingham 
Rating:
1.0

Hole in gas tank. No communication at this location. Lock code was wrong. Took almost two hours to get into a working truck.

Brandi Pontes 
Rating:
5.0

Cottonwood location was easy, fast, very friendly. I would recommend the cottonwood location to any one.

JULIA ROBINSON 
Rating:
5.0

Customer did not leave a comment.

DAVID POWERS 
Rating:
5.0

Customer did not leave a comment.

TRAVIS MISNER 
Rating:
5.0

You are awsome!!!

STEPHEN NEWMAN 
Rating:
5.0

Customer did not leave a comment.

DAVID SNODGRASS 
Rating:
5.0

Great place to rent from. Everything went smoothly!! I would highly recommend this location!!

Robert Yokoi 
Rating:
5.0

Customer did not leave a comment.

Robin Graham 
Rating:
5.0

Customer did not leave a comment.

Gary MITCHELL 
Rating:
3.0

The online 24/7 wasn't available@ this location my 9:00 appt.had to be 10:00 instead didn't find out until I got there at 9:00

Rodney Benson 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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