Comentarios del cliente para Travel Plaza

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Travel Plaza

Grado total:

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Sylvia L. en

Grado:

Even with preregistering it took 45 minutes Wanted a paper copy of my contract owner had no printer

Dorelle R. en

Grado:

This place looks very sketchy. There is a sign up that says that they are under new ownership, but, it's a pretty scary looking place. On the other side of the coin, the girl who helped us was very sweet.

Travis H. en

Grado:

horrible experience. They tried to get it right but did not know what they were doing. Charged me twice on my credit card and was the wrong amount to start with.

Krystal P. en

Grado:

El cliente no dejó un comentario.

Colin W. en

Grado:

Very helpful..

Dennis S. en

Grado:

Great experience with personnel!

Alisa B. en

Grado:

This was a gas station the gentleman that rented to me was extremely nice and very pleasant, he was great! But at the location there were gambling machine and people sitting there smoking The smoke was too much! I didn’t think you could do that in public places! Also when I left the check engine light was on. I was told to go to another location to have it looked at. This prolonged my moving plans.

Richard F. en

Grado:

Terrible experience. Sent me the wrong pick up location. Then when I finally tried to contact the location no one would answer the phone. I went to the location and found a note on the door saying on break. Finally a guy came to the door. He left me at the counter and went to what looked to be like a video Poker machine and was clearing the screen and told a BK employee who was also playing that it still had money on it. The store was very unkept and smelled badly. Cigarette butts and for some reason a pack of double edge razor blades and a knife on the service counter. Took him forever to process the paperwork and seemed preoccupied with whatever he was doing before I arrived. When I ask him about why no one answered the phone he said it wasn’t working. I rang the number on my cell and it immediately rang. My guess is he was too busy playing the game to answer the phone!

cindy M. en

Grado:

Doug was extremely helpful and very professional

john M. en

Grado:

Training the franchisees

jENNIFER S. en

Grado:

El cliente no dejó un comentario.

Barbara S. en

Grado:

U-Haul corporate should visit it is deplorable.

William R. en

Grado:

Left 6 unused medium boxes and was told I would get a credit on my credit card. People there didn't know how to do it so I got a receipt that I left them. Still haven't received credit on my credit card.

Gregory C. en

Grado:

El cliente no dejó un comentario.

Tom B. en

Grado:

El cliente no dejó un comentario.

Pamela F. en

Grado:

Absolutely stay away from this location. The guy behind the counter was either drunk or under the influence of something. Very incoherent and never even came out to check the vehicle. Would not give me a receipt that I returned it. Had to call the 1-800 number who was very helpful!

Matthew B. en

Grado:

El cliente no dejó un comentario.

James R. en

Grado:

Store reeked of cigarette smoke.

James H. en

Grado:

Poorly trained staff. Took a long time to check out. Not very friendly. The facility looked like a convenient store that was going out of business. I had to take a photo of my completed contract. Someone in the parking lot harassed my wife while she was waiting for me. Overall a very frustrating and poor experience. They give U-haul a bad name.

William M. en

Grado:

El cliente no dejó un comentario.

jennifer S. en

Grado:

El cliente no dejó un comentario.

Thomas M. en

Grado:

The staff was not professional and did not help with connecting the unit to my vehicle. The unit was not clean inside.

BOBBY M. en

Grado:

The store smells like a mixture of a wet goat and dirty ashtray. The clerk definitely needs more training on uhaul computer, she had virtually no idea how to compete the transaction. It took way too long, close to a half hour, after I had reserved my rental at another location.

Tenetia F. en

Grado:

El cliente no dejó un comentario.

Chris P. en

Grado:

El cliente no dejó un comentario.

Tony R. en

Grado:

This is the worst experience I have ever had with a moving company. My venue was changed the day before I was supposed to get the truck. The alternate location was an additional 40 miles from my house. Adding 40$ to my bill and an extra 2hrs of commute. The alternate location had no one present to complete the transaction, and I had to wait an additional 40 minutes to get the truck. Overall I feel that I will not be using uhaul in the future.

Randy J. en

Grado:

El cliente no dejó un comentario.

Steven P. en

Grado:

These people have no clue how to run the Uhaul service at this location. That is the nicest comment I can make regarding my experience.

Jeffrey S. en

Grado:

We had reserved at a different location. It was confirmed by phone at that location. When we went to pick it up, they said they didn’t have it and it was at the Travel Plaza. We were never notified of this and, even though it wasn’t far to the new location, it was frustrating. Communication beforehand would have been great.

happy B. en

Grado:

El cliente no dejó un comentario.