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TERRANCE B.
Customer Reviews for Tranz Specialties
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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nothing everything was perfect
CHAD O.Customer phone service. I called for assistance 3 times calls were never answered on hotline. I also called to report check engine light came on no answer.
Sylvia P.GREAT CUSTOMER SERVICE!!!!!
CHRISTOPHER P.Better customer service
Dontrinique M.Service was very timely and professional!
Nathaniel C.Take the uhaul away from them and give it to someone who cares about customer satisfaction
DINO C.I recommend rotating vehicle transporter. The tire blew out
tasha B.My phone reception would not allow me to check in. It may be my carrier. Other than not being to check in sooner, all was well.
Sharon H.FAST COMPLETION OF RETURN.
AJ B.It was a weekend, the business was closed.
Marilyn G.Nothing at the time, thanks.
TERRY D.They need to have better service to help take the trailer off the hitch. I didn't like I had to do it myself because in the league city location the service was awesome.
James C.The agent at checkin (@ 5:00/p) was unhappy checking us in at closing. We were charged for a FULL 2nd day for having picked up the truck @3:00/p and checking it end at 5:00/p. This although we picked up a U Box trailer (loaded) in Litchfield Park, AZ and dropped it in Ft. Worth, TX (for a $400 credit), which took us much greater than (2) hours out of our way. I went back to the dropoff location the following day to discuss and after calling the main office, was told if you exceed the time based on the pickup time you are billed another day, no exceptions. I have spent over $10,000 with U-haul in the past 6 years between U Boxes (2) years apart, several trailer rentals and the recent truck rental. No more. Color me gone elsewhere! Some customer service.
John A.Fix your computer system 2 hours to rent a small trailer which cost me more than the first large trailer I rented the week before - rented a 6x12 first week for 98 dollars rented a 5x8 and cost me 111$ - really poor system... and definitely not fair Overall not a good experience Kim tried and was helpful but her hands were tied due to corporate policy?
Hale D.Awesome customer service
Donna B.Nothing great service
terrance C.Franklin was the best and it wasn't for her helping me I don't know what I would have done. She went that extra mile for me. She went through 3 different agents before I got the help. I was there about 45 minutes returning the truck and equipment.
trina B.My issue had nothing to do with the location or the people there. My issue is a week before i ordered a 20ft truck. Well NOT even 24 hours before I needed the district manager calls me saying that truck is unavailable and there is none in my area and he could see what he could do. Well he calls me back saying there was a truck in Franklin. I don't remember if he even told me the size. Well i had to go 20 minutes out my way. Which is whatever. He gave me 100 miles for the inconvenience and having to go get it and didn't charge me for having to pick it up at 4 the day before. Well here's where my issue is. I end up with a 10ft truck. That truck was also too small to fit a fridge in. So that was miles wasted. Well after getting the next day it was pointed out to me that the truck said only 19.95. SO WHY DID I END UP PAYING $120 for a truck that was only $19.95 with $14 insurance and a $10 appliance dolly. I'm thinking they charged me as a one way fee when he told me to drop it off in my current town where I was. None of this is adding up to me and I'm pretty upset about it. So that's why my experience was rated poorly.
Brittany T.Great.
Kimberly C.I personally would not use uhaul again unless I absolutely have to. The stress you put us through was horrible and uncalled for!
Michael S.Kim was absolutely wonderful!!!!! Will drive all the way there to rent from them again
Taressa G.Excelente
David R.I had no problem with the pick up location. They were very helpful. I have a problem with Uhaul! Reserved a truck 3 weeks in advance and when the day came, no truck!!!! I was told to pick up a truck 100 miles from my location, that was unacceptable. I had to get a smaller truck but thanks to Tranz Specialties they helped me. Uhaul 800 number is useless!!!
Dennis F.I highly recommend this location
Liesl M.Since the leaf spring busted only 13 miles into the trip, it seems that better preventative maintenance could be done.
SETH W.There is nothing you can change. The people was great, very pleasant to deal with. Yes I would recommend them to anyone. Thanks for a great job.
Kelcie B.The customer service lady made demeaning comments about another employee to me, I thought it was offensive and not necessary. No assistance was given on finding or loading the dolly, was told to go out to the field and find it. The wiring harness was missing, I took the one from another dolly. Prior to leaving from my house on the trip I checked the tire pressure and found them to about half flat.
GERALD T.Anyone considering U-Haul should go to Budget or Penske for their moving needs.
ROBERT C.I have no problem with the rental place it is with U-Haul. I reserved a 26' truck on Sunday to be picked up the following Friday. Stopped in on Thursday to make sure there wouldn't be any problems. Guess what no truck available for 100 miles. Here is $50 for your trouble and tough luck. I kindly asked why have a reservation system if you can't follow thru, or the computer should tell you not available.. I already gave a cash deposit to movers which I just lost out on. This is causing me much grief. Apparently they do like the airlines they overbook.
Laura M.need to be inform about putting gas in the uhaul before return the truck. cost a lot of money. i would recomend this vechile only if necessary.
LOUIS D.The representative could have been more knowledgeable about the rental and the equipment that was supposed to be with the truck.
NATHAN S.The service was hard to beat! Great Experience! Thanks!!
FREDDY F.GR8 service
SHERMAN B.The area is very easy to get in and out of at any given time of the day or night, as some U haul places are chaotic.
SHERMAN B.I've used this U-Haul location for over a year absolutely love it. Their staff is always available, extremely helpful, and have a large variety of U-Haul truck and trailer options. I couldn't ask for more! A++++
TYLER L.no assistance in dropping off or unhooking trailer from vehicle, person at dropoff point stated he had never had to issue a deposit refund, and was not helpful at all. would definitely not recommend this site to anyone!
LEROY A.I was well treated and helped in correcting a reservation. The equipment was pulled out and waiting for me in good order. Thanks You!
FREDDY F.So glad I have a local place to drop off.
Deborah T.Very pleased.
Johnye H.