Customer Reviews for Tranz Specialties
(U-Haul Neighborhood Dealer)

203 reviews

1515 Main St   Franklin, LA 70538
(Main St At Cemetary)

(337) 413-8800

Office Hours

  • Mon-Thur: 8 am–5 pm
  • Fri: 8 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(337) 413-8800

1515 Main St
Franklin, LA 70538
(Main St At Cemetary)

Services at this Location:

Office Hours

  • Mon-Thur: 8 am–5 pm
  • Fri: 8 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Adam Barrilleaux 
Rating:
5.0

Got the job done! Thank you for having a truck available on such short notice!

VICKKIE MILLER 
Rating:
5.0

Customer did not leave a comment.

William Moore 
Rating:
5.0

Kimberly was very helpful and kind

BRAD RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Shirlene Brown 
Rating:
3.0

Customer did not leave a comment.

Courtney Odom 
Rating:
5.0

The service was amazing.

Ronnie Cage 
Rating:
5.0

Customer did not leave a comment.

Chris Celestinw 
Rating:
5.0

Customer did not leave a comment.

Elsie Billiot 
Rating:
3.0

Customer did not leave a comment.

Rory Gassiott 
Rating:
5.0

Customer did not leave a comment.

John Pavalko 
Rating:
5.0

Thank you Franklin location!!!!!

Sheric Clavelle 
Rating:
4.0

Customer did not leave a comment.

MARIE PIERRE 
Rating:
5.0

The signal light on the passenger side needs to be repaired. The service was great. The representatives were very professional and friendly.

Larry Theriot 
Rating:
3.0

Customer did not leave a comment.

Jeremiah Duhon 
Rating:
5.0

Customer did not leave a comment.

Philecia Broussard 
Rating:
4.0

Customer did not leave a comment.

kayla jones 
Rating:
2.0

Customer did not leave a comment.

Jessica Campbell 
Rating:
5.0

Nothing at all!!!

Holly Provost 
Rating:
4.0

Return was easy and very convenient.

TAWANA CARSON-COLBERT 
Rating:
5.0

Customer did not leave a comment.

Neal Patel 
Rating:
5.0

I have no suggestions they were very Professional Kind and Courteous

TONY PELLERIN 
Rating:
5.0

Very accommodating

Rodney Adams 
Rating:
5.0

Very helpful and I will use yall again when I need a truck

Barry Boudreaux 
Rating:
5.0

Customer did not leave a comment.

Tiffany Jackson 
Rating:
3.0

Making sure what we pay for is available when picked up.

Milton Taylor 
Rating:
5.0

Everything went well. They know what they are doing at this location.

Shane Hebert 
Rating:
5.0

Customer did not leave a comment.

Jimmy Wiley 
Rating:
5.0

Customer did not leave a comment.

Jamie Boudreaux 
Rating:
5.0

Customer did not leave a comment.

Juanita Stansbury 
Rating:
5.0

Customer did not leave a comment.

Shazae Stewart 
Rating:
3.0

Customer did not leave a comment.

Chantilly Polidore 
Rating:
5.0

Customer did not leave a comment.

Stephanie Coleman 
Rating:
5.0

Customer did not leave a comment.

Theresa Wyatt 
Rating:
5.0

Customer did not leave a comment.

Wilson Terry 
Rating:
5.0

The service was EXCELLENT I would definitely rate the service a 10 everyone was so helpful. First time using the service and they made me feel as if I had done this numerous of times.

Kimberly Richard 
Rating:
5.0

Customer did not leave a comment.

Don Boudreaux 
Rating:
3.0

This particular truck needs attention. The drivers side mirror spins around. Sat in drivers seat and noticed it then rolled down the window to adjust and then couldn't get window up. Had to ask for help to get it rolled back up again. This is a safety issue. You cannot see down the side of truck with the mirror that spins backwards.

Emmett hardaway III 
Rating:
5.0

Customer did not leave a comment.

Gerard Byrne 
Rating:
5.0

Customer did not leave a comment.

jesse spangler 
Rating:
5.0

Customer did not leave a comment.

Isreal Washington 
Rating:
5.0

Customer did not leave a comment.

William Cartimiglia 
Rating:
5.0

The lady there was so helpful and friendly. We will be renting again.. Thanks!

TERRANCE BALLET 
Rating:
5.0

They go above and beyond

Troy Walden 
Rating:
5.0

Customer did not leave a comment.

John Trahan 
Rating:
5.0

That truck was shaking all the 175 miles to my new house very disappointed in uhaul bad part is no credit toward us just pay and thanks

MAXIMINO AVILA 
Rating:
5.0

Customer did not leave a comment.

TERRY CREEL 
Rating:
1.0

A day before my pickup, i got a text from Uhaul to drive an hour west to another location. Once i got to that location, the office was closed and I then called Uhual and was told to drive another hour south. Once i arrived, nobody was there at the location during my new appointment time. Once someone helped me, the extra items i ordered for the truck were paid for but not included in the truck. The person who was supposed to help me put the trailer onto the truck had no idea what they were doing with the trailer or vehicle. Some random guy driving past us stopped to help us. I wasnt given any type of compensation for driving 3 hours extra to pick up the vehicle and waiting once arriving. The extra hours pushed back my move date and cost me time for my new job. I am very displeased

David Allie 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE LEWIS 
Rating:
4.0

Would have liked an accessible drop-box for paperwork, but everything else (including the staff member who I gave the paperwork to the next morning) was great.

sandra adams 
Rating:
5.0

Customer did not leave a comment.

DEBRIANTE SCOTT 
Rating:
5.0

I think the prices are to high, especially for a car dolly, almost $60 for a day, maybe $20 a day would be better.

SCOTTY BABIN 
Rating:
1.0

Pickup was on a Saturday while the business was closed. Used the online check in which took 2 hours and repeated phone calls to the help desk. Examined the truck and noted that the appliance dolly I ordered was not there. Called customer service and they helped find another location to locate a dolly. All said and done an evolution that should have taken less than 30 min took 4 hours.

Shannon Mccarroll 
Rating:
5.0

Customer did not leave a comment.

Robert Mendoza 
Rating:
5.0

Service was good, keep it up!

HAROLD BALKA 
Rating:
5.0

Very friendly, helpful, and quick.

Kevin Patureau 
Rating:
5.0

Customer did not leave a comment.

RHETT CANDELLA 
Rating:
3.0

Customer did not leave a comment.

Judy Ashley 
Rating:
5.0

Customer did not leave a comment.

Sierra Derousselle 
Rating:
5.0

Really enjoyed the time I had to use it thanks

Shirley Bemmer 
Rating:
5.0

Customer did not leave a comment.

TERRANCE BALLET 
Rating:
5.0

nothing everything was perfect

CHAD OBRIEN 
Rating:
5.0

Customer did not leave a comment.

TERRANCE BALLET 
Rating:
5.0

Customer did not leave a comment.

CHARLES DARNALL 
Rating:
5.0

Customer did not leave a comment.

FREDERICK GIBSON 
Rating:
5.0

Customer did not leave a comment.

SANDY FONSECA 
Rating:
5.0

Customer did not leave a comment.

Linda Derouen 
Rating:
4.0

Customer phone service. I called for assistance 3 times calls were never answered on hotline. I also called to report check engine light came on no answer.

Sylvia Paul 
Rating:
5.0

Customer did not leave a comment.

SETH GADDY 
Rating:
5.0

Customer did not leave a comment.

JOSEPH NOWAKOWSKI 
Rating:
5.0

GREAT CUSTOMER SERVICE!!!!!

CHRISTOPHER PIERCE 
Rating:
3.0

Better customer service

Dontrinique Marks 
Rating:
5.0

Customer did not leave a comment.

ken aycock 
Rating:
5.0

Service was very timely and professional!

Nathaniel Cummings 
Rating:
1.0

Take the uhaul away from them and give it to someone who cares about customer satisfaction

DINO CANTRELLE 
Rating:
5.0

Customer did not leave a comment.

Rachel Chavis 
Rating:
3.0

Customer did not leave a comment.

Tia Johnson 
Rating:
5.0

Customer did not leave a comment.

Corey Maronge 
Rating:
3.0

I recommend rotating vehicle transporter. The tire blew out

tasha bonvillian 
Rating:
5.0

Customer did not leave a comment.

Blake Marcotte 
Rating:
5.0

My phone reception would not allow me to check in. It may be my carrier. Other than not being to check in sooner, all was well.

Sharon Harkless 
Rating:
5.0

FAST COMPLETION OF RETURN.

AJ baham 
Rating:
4.0

It was a weekend, the business was closed.

Marilyn Gunner 
Rating:
5.0

Nothing at the time, thanks.

TERRY DAVIS-DWYER 
Rating:
5.0

Customer did not leave a comment.

Sonia Mcdaniel 
Rating:
5.0

Customer did not leave a comment.

Jerome Hebert 
Rating:
2.0

They need to have better service to help take the trailer off the hitch. I didn’t like I had to do it myself because in the league city location the service was awesome.

James Cooks 
Rating:
5.0

Customer did not leave a comment.

jesus chua 
Rating:
5.0

Customer did not leave a comment.

thomas arco 
Rating:
2.0

The agent at checkin (@ 5:00/p) was unhappy checking us in at closing. We were charged for a FULL 2nd day for having picked up the truck @3:00/p and checking it end at 5:00/p. This although we picked up a U Box trailer (loaded) in Litchfield Park, AZ and dropped it in Ft. Worth, TX (for a $400 credit), which took us much greater than (2) hours out of our way. I went back to the dropoff location the following day to discuss and after calling the main office, was told if you exceed the time based on the pickup time you are billed another day, no exceptions. I have spent over $10,000 with U-haul in the past 6 years between U Boxes (2) years apart, several trailer rentals and the recent truck rental. No more. Color me gone elsewhere! Some customer service.

John Arnold 
Rating:
3.0

Fix your computer system 2 hours to rent a small trailer which cost me more than the first large trailer I rented the week before - rented a 6x12 first week for 98 dollars rented a 5x8 and cost me 111$ - really poor system... and definitely not fair Overall not a good experience Kim tried and was helpful but her hands were tied due to corporate policy?

Hale Desonier 
Rating:
5.0

Awesome customer service

Donna Bergeron 
Rating:
5.0

Customer did not leave a comment.

Dylan Guillot 
Rating:
5.0

Nothing great service

terrance charles 
Rating:
5.0

Franklin was the best and it wasn’t for her helping me I don’t know what I would have done. She went that extra mile for me. She went through 3 different agents before I got the help. I was there about 45 minutes returning the truck and equipment.

trina bray 
Rating:
1.0

My issue had nothing to do with the location or the people there. My issue is a week before i ordered a 20ft truck. Well NOT even 24 hours before I needed the district manager calls me saying that truck is unavailable and there is none in my area and he could see what he could do. Well he calls me back saying there was a truck in Franklin. I don’t remember if he even told me the size. Well i had to go 20 minutes out my way. Which is whatever. He gave me 100 miles for the inconvenience and having to go get it and didn’t charge me for having to pick it up at 4 the day before. Well here’s where my issue is. I end up with a 10ft truck. That truck was also too small to fit a fridge in. So that was miles wasted. Well after getting the next day it was pointed out to me that the truck said only 19.95. SO WHY DID I END UP PAYING $120 for a truck that was only $19.95 with $14 insurance and a $10 appliance dolly. I’m thinking they charged me as a one way fee when he told me to drop it off in my current town where I was. None of this is adding up to me and I’m pretty upset about it. So that’s why my experience was rated poorly.

Brittany Totten 
Rating:
4.0

Great.

Kimberly Caesar 
Rating:
5.0

Customer did not leave a comment.

Christopher Willett 
Rating:
5.0

Customer did not leave a comment.

Stephanie Vilo 
Rating:
4.0

I personally would not use uhaul again unless I absolutely have to. The stress you put us through was horrible and uncalled for!

Michael Simoneaux 
No reviews have been submitted for this location.

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